Oliver Saldanha

Contact: ossaldanha@gmail.com , 650-504-4088

Summary / Highlights:

  § Proven Cloud and SaaS Operations Leader with 24 years of versatile experience in the

Technology services area.

  § 18 years of operational expertise architecting, deploying and managing 24x7 mission

critical infrastructure, application systems and processes; delivering reliability, uptime

and performance SLA mandates.

  § 15+ years managing teams delivering Public/Private Cloud based SaaS applications and

managed services including 8 years at Oracle OnDemand, a USD 500MM revenue

business for over 500 global customers.

  § Expertise in developing and managing Cloud, Hosting and Information Technology

initiatives and operational processes using ITIL, including incident, problem, release,

change, capacity and customer management delivering SOX and SSAE 16 objectives.

  § All-round technical skills include leading and driving critical initiatives on multi-tier

architecture and software applications, Tier-1 Datacenter facilities and infrastructure.

  § Building, motivating and managing 24x7 Technical Operations, Hosting and IT teams for

service and customer support, with mission focus and collaborative team culture.

  § Multiple years of experience planning and managing capital and operational budgets,

P&L management, SOX, SAS70 compliance.

  § SaaS business development activities role including Sales campaigns with prospects,

RFP’s, offering launches, marketing collateral development, and speaking engagements.

Skills:

Cloud delivery, Public Cloud (AWS, Rackspace), Private Hosting, Technical Operations, SaaS,

Rapid Provisioning, ITIL, SOX, SAS70/SSAE 16, Software architecture and solutions,

Infrastructure, Rapid Deployment processes, Virtualization, SAN’s, Databases,

Organizational/Team leadership and management, Network management, Service

monitoring and management, Cloud Business Development, Vendor management, Capex/

Opex Budgeting.

Oliver Saldanha

Contact: ossaldanha@gmail.com , 650-504-4088

Technology (recent):

AWS (EC2, S3, EBS, IAM, SES, SQS, Cloudfront, Redshift, Cloudwatch, VPC), Rightscale,

Cloudhealth, AppDynamics, Splunk, VMware ESX, VSphere, Cloudera Hadoop (MapReduce,

HDFS), RedHat/Centos/Oracle Enterprise Linux, MS-Windows Server, Sun Solaris, Oracle Ent/

Std Database with RAC/Dataguard, Oracle Golden Gate, MySQL, MS-SQL Server, JBoss,

Apache, IIS, Oracle E-Business Suite, MS Exchange, MS Active Directory, Oracle Grid Control,

HP Openview, ManageEngine, Ipswich WhatsUpGold and Solarwinds Orion monitoring

solutions, Revitas Flex suite, Chef/Shell/Perl, Hardware (Dell R815/810/715/710, Dell

Poweredge Servers, Dell MD3000, HP DL Series 360/380/580 Gx, HP V-Class clusters, HP

DL 580’s, HP MSA 1000 Sun M3000/4000, Dell v715,/v815 AMD core servers, Dell v810

Intel core servers, Sun Enterprise V880/440, Sun 40z/60zAMD 64 bit, Dell R 900/910,

Netapp Filers, EMC Storage CX3 / NS22 / VNX, Cisco ASA’s, Cisco/Dell switches/router,

Riverbed WAN accelerator, F5 Load balancer)

Experience:

August 2013 - Present: Vice President – Technology

Operations, Cadreon LLC, a InterPublic Group(IPG) company,

Cadreon is a Technology and Services company in the Interpublic Group (IPG)

delivering digital media technology solutions for global advertising business primarily

in the Programmatic area.

Leading the Technology Operations group providing global application and technical

support for world-wide client advertising solutions. Utilizing AWS Cloud to host, build and

deliver production SLA based advertising solutions focused on ad tracking, targeting,

performance and campaign reporting aspects. Solutions provide technology services to

clients in 25+ countries, and integrate with advertising vendors in the largest and most

advanced media markets. Managing all operational aspects of 24x7 technology operations,

and working with Development and Product Management leadership to build and deliver

cohesive and effective product delivery.

June 2007 – June 2013: Senior Director – Cloud Operations ,

Revitas Inc (previously iMANY),

Leader for Revitas Cloud business providing managed hosting for Revitas customers in

multiple SSSAE 16 certified Datacenter co-locations. Responsible for building and delivering

Oliver Saldanha

Contact: ossaldanha@gmail.com , 650-504-4088

operational services, high availability infrastructure and architecture, application software

deployments and 24x7 support services.

Built 24x7 global Cloud and Hosting support staffing and processes, deployed technology

improvements like virtualization, data recovery solutions, service monitoring and

management; raising customer satisfaction ratings by 40%. Also successfully delivered

corporate multi-site IT services, annual SOX IT audits, managed IT vendor relationships and

capital & operational expenditure budgets.

Planned, built and support Cloud services, associated technical implementation and SMB

customer cloud offerings. Lead evaluation of cloud vendors, developed “go to market” value

and pricing, architect and built RevitasNow product cloud deployments.

Key achievements include (i) successful development, build and customer delivery of

RevitasNOW cloud Saas solution for mid-market customers with Apache Hadoop using

MapReduce, HDFS and HBase components (ii) achieved quarterly Cloud customers uptime

SLA’s and uptime metrics for last 5 years (iii) lead optimization of hosted solution

technical stack to reduced Cloud solution architecture and costs (iv) re-negotiated primary

Hosting Datacenter vendor and software partner contracts delivering USD 10.0MM cost

savings over 5 years, (v) virtualized all existing Hosting customer infrastructure over a 24

month effort delivering 72% lower physical footprint and 55% cost reduction, (vi) planned

and executed multiple efficiency drives including licensing consolidation, rapid provisioning

and storage de-duplication, resulting in cost savings, (vii) achieved target customer

retention and operating cost margins for 5 successive years.

Business development role in creating sales offerings, developing market collateral and

ROI/value propositions to support sales, as Hosting industry SME. Successfully assisted in

closing multiple hosted opportunity sales each year, as well as evangelizing iMANY’s hosted

offerings internally and externally at customer events.

June 2000 – June 2007: OnDemand Operations, Oracle

USA

  § Nov-2005 – June 2007 -Director,OnDemand Operations: Successfully

developed and managed global Release Mgmt functions planning and delivering

primarily Cloud security updates like Oracle Critical Patch releases.

  § July-2004 – Nov 2005 - Senior Manager, OnDemand Operations:

Designed and delivered technology enhancements and periodic maintenance processes

focused on performance & capacity assessments for 450 customers resulting in

proactive problem management and environment stability, reducing tactical SR’s by 35%

& delivering USD 2.5MM cost savings.

Oliver Saldanha

Contact: ossaldanha@gmail.com , 650-504-4088

  § June-2002 to June-2004 – Senior Manager, OnDemand

Operations: Managed global operational team performing Performance & Resource

Mgmt functions in a problem mgmt role and developing related long-term solutions.

- Delivered 24x7 performance support with response for 700 monthly service requests.

Responsibilities included customer management and technical leadership. Developed

and deployed Performance and Capacity techniques e.g. tactical triage process, stress

testing response, workload management and capacity evaluations.

- Designed and developed problem resolution automation e.g. Performance Engine

(PerfEngine) and Vital Signs Mgmt (VSM) for tactical triage and proactive capabilities

  § June-2000 to May-2002 – Manager, OnDemand Operations:

Managing team providing datacenter infrastructure, system builds and 24x7 service

monitoring functionality.

  § Apr 1998 – June 2000: Team Lead, Global IT, Oracle Corporation

Led support team delivering production support services for various production services.

February 1996 - March 1998: Sr. Consultant, CG Computer Services :

Consulting for projects at Charles Schwab, SF and Kaiser Permanente, Oakland.

February 1995 - February 1996: Sr. Consultant, MCS Inc, Chicago:

Consulting on projects for Kansas Dept. of Revenue, Topeka, KS and Computer

Sciences Corporation, Oakbrook, IL

September 1991 - January 1995 : Various Software Support & Development

Positions

Education:

Bachelors in Computer Engineering, Aug 1987 - Sep 1991, W.I.T, Shivaji University,

India

Various Corporate Trainings - ITIL, Leadership, Communication, Technology.