From: route@monster.com
Sent: Friday, May 06, 2016 1:33 PM
To: hg@apeironinc.com
Subject: Please review this candidate for: Cloud
This resume has been forwarded to
you at the request of Monster User xapeix03
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Jeffrey Burmeister 6001 Beard Ave. Edina,
MN 55410 612.804.9257 Jeff@Burmeister.com Professional Experience
Accenture Consulting www.Accenture.com
Minneapolis, MN Accenture Cloud Platform Solution Architect
/ Cloud Sales Enablement 5/2013 - Present Solution architect and pre-sales /
integration engineer for cloud and hybrid solutions engaging global fortune
500 clients leveraging the Accenture Cloud Platform to modernize client IT
enterprise landscape. In addition to client facing engagements, Accenture
Cloud Solution Architects contribute to the Cloud Sales Enablement global
offering, knowledge repository, marketing assets, and support internal and
third party endeavors to expand Accenture’s cloud first program. Infrastructure Solution Architect / Client
Resource Manager
4/2011 – 5/2013 Transform client infrastructure
requirements into functional solutions with costing estimation and designs
while managing to internal financial guidelines. Deploy these solutions to
the client’s enterprise infrastructure while maintaining compliance with
client and internal governance. Provide overall client account resource
financials, contract management, and engage in client negotiations for
maintaining support levels, resources, and SLAs. Drive innovation and solutions
for customer demands and business requirements. Network / Voice
Engineer
10/2006
– 4/2011 Client engagement at a local fortune 100
retailor to deploy twelve hundred Cisco voice solution locations on five
integrated call management clusters with two call centers. Role included
enterprise design, project deployment, and run support of Cisco Unified Call
Manager Clusters, IPCC Express, Unity Connect, Unity Express, and vendor
management of voice and data third part solution providers. Cap Gemini Ernst
& Young www.Capgemini.comChicago,
IL / Minnetonka, MN Network / Voice
Engineer
1/2004 – 10/2006 Internal and customer facing project and
functional support for eight Cisco Call Manager Clusters, four IPCC
Enterprise Call Centers, Cisco Unity voicemail solutions, IP/IVR servers,
CVP, Peripheral Gateways, Historical Database servers. Role also included
future state planning and execution of hardware and software upgrades for
associated hardware and disaster recovery planning. Manager
of Infrastructure
6/2000 – 1/2004
Development and maintenance of a network
environment for a multi-client / multi-network customer support contact call
center. Checkpoint firewalls, data/voice routing, Avaya phone switch
management, data backup scheduling, disaster recovery, desktop assets, Remedy
help desk ticketing systems, change management applications, and included the
management of a small but skilled staff. Customer Service Team Manager
2/1998 –
6/2000
Management of multiple first class fortune
500 call-center teams for client-based technical support issues with customer
quality of service being the goal for these teams. Position included
face-to-face operations with client executive staff and call criticality
design. First hand knowledge of all systems and networking components of all
clients and associated third party vendors. Education University of Minnesota, Duluth
1989 -
1994
Physics and Mathematics References available upon request |
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