Highly-engaged, technically skilled engineer with the ability to research, discover, troubleshoot and create customer-centric VMware solutions. Exceptional team player who is willing to create a positive interaction with colleagues and teams. Known for volunteering for on-call coverage, special initiatives, and projects. Proven ability to meet daily objectives while also discovering new and innovative solutions to outstanding problems.

·   Technical analysis

·   User experience

·   Bug analysis

·   Team training

·   Project management

·   Trend analysis

·   Mentoring and  coaching

·   Public speaking

ACHIEVEMENTS

2015VMware Certified Associate

Cloud and Workforce Mobility

VMware Certified Associate 6

Data Center Virtualization

VMware Certified Advanced Professional 5

Data Center Design and Data Center Administration

2013VMware Certified Professional 5

Data Center Virtualization

·   Created and developed new content for the General Availability release of VMware vSphere 6.0

·   Developed proactive knowledgebase video content for social media channels

·   Premier Services MVP for Q1 2016

PROFESSIONAL EXPERIENCE

VMware, Inc., Broomfield, CO

Technical Support Engineer II, Premier Services, 11/2015 to Present

·   Reproduced complex issues and environments for high-priority customers

·   Analyzed root causes and developed remediation practices to prevent reoccurrence of complex issues

·   Primary support engineer for PKI/SSL Certificate implementation and Highly Available deployment topologies

·   Top case closer for Premier Services in Q4 of 2015

VMware, Inc. , Broomfield, CO

Knowledge Champion, Knowledge Experience 1/2014 to 11/2015

·   Create, refine and improve knowledgebase content and documents for technical accuracy and clarity

·   Execelled in researching development content from internal resources through the use of problem reports, engineering wikis and internal resources to provide a clear path of resolution to users and engineers

·   On-call member for corporate website alerts, support portal content and emergency content creation

VMware, Inc. , Broomfield, CO

Technical Support Engineer II, System Operations 4/2013-12/2013

·   Provided production-level support for VMware customers within the System Operations team

·   Excelled with case management, customer satisfaction, and time to close

·   Mentored and assisted peers with difficult cases or scenarios to ensure team success

Adams 12 Five Star Schools, Thornton, CO

Systems Administrator, Journey, 5/2010-3/2013

·   Provided primary support to 11 district facilities

·   Core member of the senior networking and infrastructure team

·   Supported, maintained and upgraded district servers, switching, routing and wireless infrastructure

·   Mediated communication between facility, district and executive staff to create common goals and objectives for each team

EDUCATION

Westwood College of Technology, Denver, CO, 2009

Bachelors of Science with Honors, Computer Network Management

TECHNOLOGICAL SKILLS

·   VMware vSphere Suite

·   VMware Postgres

·   VMware vRealize Suite

·   PKI / SSL Certificates

·   Load Balancers / LTMs

·   Microsoft Active Directory

·   Brocade and Cisco IOS

·   Log Analysis

·   Storage area networks

·   LANDesk Suite

·   Microsoft SQL Server

·   Network design

·   Microsoft Windows Deployment / Sysprep