315 Lamon Avenue

Atlanta, GA. 30316

PHONE (404) 213-4404

E-MAIL CHAGEMEIER@COMCAST.NET

Objective

To obtain a challenging and rewarding position with a dynamic organization where I may fully utilize my extensive experience in Information Technology.

Summary of Qualifications

28 Years Information Technology experience.

Current responsibilities include maintaining 15 production SQL servers running SQL versions 2005, 2008R2, 2012 and 2014 in a big data environment of 3.54TB. Production environment executes 3242 total daily SQL jobs with zero percent failure rate. Sole SQL developer on staff supporting and developing for internal and web based applications.

Excellent knowledge of SQL database architecture, data mining, query development, stored procedures, triggers, functions, views, indexes, performance tuning and data mart design and maintenance.

Experience creating and implementing custom ETL solutions utilizing SSIS, Openquery or simple cross database data insertion.

16 years BI experience utilizing such enterprise reporting tools as Business Objects, Reporting Services and Crystal Reports.

Strong knowledge of Microsoft Excel including formulas, filters, pivot tables and graphs.

Proficient with many different data specialties including healthcare, finance, marketing, inventory management and call center telephony data.

Developed Cisco ICM telecom reporting to monitor and drive performance for 15 call centers worldwide for a large Internet Service Provider.

Created a dashboard for Disease Management tracking for the Medicaid population of Georgia integrating many complex data points from many SQL servers.

Latest duties also include designing, deploying and administrating a Microsoft stack cloud based implementation of Office 365, Sharepoint and Microsoft Dynamics.

Experience

March 2013/Present        Trimont Real Estate Advisors     Atlanta, Ga

Senior Associate – Information Management

·               Sole SQL DBA and developer for environment hosting both internal and external financial applications.

·               Reduced SQL job failure rate to zero percent.

·               Streamlined a large percentage of application SQL code to improve the performance of not only applications but BI reports as well.

·               Spearheaded an initiative to move company applications to a cloud environment utilizing Microsoft Azure VM’s, online SQL Webservers, Sharepoint and Office 365.

·               Created and maintained many corporate wide SSIS packages.

·               Directly maintained 15 production SQL servers with various versions of SQL Server including 2005, 2008R2 and 2012.

·               Designed, constructed and maintained 10 million plus row databases for delivery to BI applications, web applications and Microsoft Sharepoint.

Oct 2012/March 2013        Aquesst Consulting                     Atlanta, GA

Senior SQL Developer

·               Served in a contract role to provide application workflow, SQL database architecture, stored procedures as well as optimization for a Healthcare Billing module.

·               Worked to refine legacy code and scope out changes to UI designers if necessary.

·               Reported directly to the Vice President of IT services requiring frequent debriefing and clear line of communication.

April 2011/Oct 2012        Tympani Marketing                      Atlanta, GA

Senior SQL Developer / Development Manager

·               Managed a team of developers responsible for new product development as well as maintaining the Intranet website for the consumer travel division of American Express.

·               Was the sole SQL developer on staff responsible for all new development projects as well as maintaining legacy code.

·               Designed and developed a pricing and billing application for Intranet ad sales for American Express Travel including group discounting, promo code subsystem and other key features.

·               Sole developer of a billing module to track payment of commission incentives for Orbitz travel site.

·               Provided vendor relationship duties for all of our technology partners including American Express and Rackspace hosting services.

·               Spearheaded many code optimization projects reducing page load times dramatically.

·               Developed all datasets and reports for American Express quarterly scorecard reporting.

July 2009/April 2011APS Healthcare                          Atlanta, GA

Business Intelligence Team Lead

·               Managed a team of analysts responsible for developing and maintaining reports to support our internal staff as well as meet contractual obligations to our external clients.

·               Functioned as a senior analyst and report developer in an environment utilizing enterprise reporting tools including Business Objects, Xcelsius, Crystal Reports, Microsoft Access and Excel.

·               Developed a KPI Dashboard to track, graph and trend metrics including staff productivity, population health status and member clinical gaps.

·               Created and maintained a SQL reporting universe allowing for quicker and more efficient access to mission critical data, greatly decreasing development lifecycles and insuring data integrity and standardization.

March 2008/July 2009Metametrix Clinical Lab                Atlanta, GA

Senior SQL Developer / Data Analyst

§   Designed and implemented a new reporting environment utilizing complex stored procedures, views and front end presentation layers allowing for advanced analysis of customer laboratory results.

§   Responsible for the creation of a custom financial billing statement application utilizing data from NetSuite CRM application with duties including the establishing of data replication routines, creation of SQL stored procedures and creation of the final statement layout utilizing Crystal Reports.

§   Created custom data views and results viewer for a new clinical laboratory management system implementation.

§   Performed SQL DBA functions for the new database environment including configuration of transactional replications, managing user accounts and database optimization.

April 2005/March 2008Earthlink                                       Atlanta, GA

Senior Staff Analyst / SQL Developer

§   Developed ICM telecom reporting to monitor and drive performance for 15 call centers worldwide. Datasets included Sprint carrier data, local ACD data as well as Cisco ICM telecom data.

§   Participated in high profile, executive level Six Sigma projects with the goal to decrease telephony costs and increase customer satisfaction by optimizing call center routing.

§   Delivered reporting and analysis needs to sales and product marketing to help drive company profit and focus marketing strategies.

§   Functioned in a Project Manager capacity with duties including the facilitation of meetings with clients, documenting project requirements, report development and final distribution.

§   Daily use of SQL Query Analyzer, SQL Enterprise, Excel and Crystal Reports.

§   Turnkey report developer with duties including requirements gathering, SQL development, creation of any necessary stored procedures, front end development and deep dive analysis.

August 2001/January 2005 TechRx/NDC Health     Atlanta, GA

Project Manager / Crystal Reports Developer

§   Received "Circle of Excellence" award the first year of employment.

§   Responsible for maintaining, data mining and scripting for CRM databases Connect Care/SQL, CSS/Sybase and Great Plains/SQL.

§   Responsible for ACD level telecom reporting to ensure a satisfactory customer technical support contact experience.

§   Sole developer of Crystal Reports for the entire support organization.

§   Designed and deployed a method for creating automated support surveys using Crystal Reports for all departments, saving the company countless man-hours.

§   Hand developed department performance metrics as well as supportive reporting requirements, which were adopted throughout the support organization.

§   Managed an inventory of 300+ different hardware SKU's utilizing Great Plains accounting software. Inventory was valued in excess of $400,000+.

§   Regarded as the most technically diverse member of management on staff.

April 1998/March 2001Infocure Corporation                     Atlanta, GA

Director of Systems Engineering

§   Managed 50+ Systems Engineers located throughout seven states, providing support to 150,000 practitioners generating 12 million dollars in support revenue annually.

§   Developed and maintained annual corporate budget for Systems Engineering department.

§   Responsible for the due diligence and integration of Systems Engineering departments of newly acquired companies, largest being Reynolds & Reynolds Healthcare valued at 50 million.

§   Responsible for designing and implementing key performance metrics for all call center helpdesk groups utilizing local ACD data.

§   Developed and implemented Key Performance Indicators Matrix for monitoring Systems Engineering help desk support.

§   Created and maintained Crystal Reports to monitor departmental KPI performance.

March 1993/April 1998Multi-User Solutions                   Norcross, GA

Senior Technical Account Manager

§   Provided senior level SCO UNIX support to a customer base of 2000+ customers generating 1.2 million in annual revenue.

§   Supported equipment manufactured by, but not limited to, Acer, Wyse, IBM, Compaq and Hewlett Packard.

§   Consulted such services as Windows to UNIX interconnectivity, WAN connectivity as well as complete Internet solutions including POP servers and Web hosting.

February 1988/March 1993 ICS                                        Norcross, GA

Hardware Implementations Manager

§   Responsible for all hardware implementation functions including hardware staging and testing, loading and testing Operating Systems and all additional software, as well as the scheduling of system installation.

§   Provided 3rd tier hardware support as well as the dispatch and coordination of Field Service if necessary.

§   Track and control both resale and internal hardware inventories.

References available upon request.