·   General Leadership and Management

·   Server build, configuration and administration

·   DHCP, DNS (AD) installation, configuration and administration

·   Active Directory, OU/GPO/User & Group account creation, configuration and administration

·   Cluster Service/SAN (DFS) installation, configuration and administration

·   Failover Cluster Service/HyperV installation, configuration and administration

·   Administration of Windows NT4.0/W2k/W2k3sp2/W2k8/W2K8R2/2012R2/Windows7 & 8

·   Virtual Server / HyperV server installation, configuration and administration

·   Deployment solutions, WDS (Windows Deployment Solutions) and Altiris Imaging Console

·   Server/PC/laptop hardware/software installation, maintenance & administration

·   Microsoft Azure, Amazon Web Services (AWS) & Accenture Hybrid Cloud Solutions (AHCS)

TECHNICAL SKILLS:

Software: Windows server NT4.0 – 2012R2 (all distributions), Virtual Server / HyperV, Hybrid Cloud - Azure, AWS & AHCS, Windows 95  - Windows8R2 (all distributions), Active Directory, DHCP, DNS, SQL Server 2005/2012 (install/config), WDS, Altiris Deployment Solutions, Visual Studio 2005/2008 (installation/config), W2K3/2012R2 clustering/SAN configuration, Solarwinds asset/network monitoring tools, DOS, Powershell (basic), MS Office, Anti-Virus(MS ForeFront, Norton, MacAfee and eTrust), Crystal Reports, Remedy, Siebel Reports, Manufacture’s Drivers & Firmware, HP iLo, Avocent DSView (KVM over IP), Terminal Services, PCAnywhere, Dame Ware, Top Tools.

Hardware: Servers (HP, HP Itanium, Dell, Unisys ES7000), SAN Storage (EMC, 3PAR, HP & Dell) iSCSI Storage (3PAR, EMC,

HP, Equalogic), clustering (SAN/NAS), Quantum tape libraries (LTO4), fiber switches (Brocade, HP, Cisco), routers/switches Cisco/Catalyst, Dell, Netgear), F5 BigIP load balancers setup/config, cable management, hubs, RAID, Avocent KVM over IP install/config (with DSView web interface), PC’s and peripherals, laptops, modems, N.I.C.s, main boards, memory, hard drives, CD/DVD R/RW, floppy drives, power supplies (APC), cables and controllers.

EXPERIENCE:

Build Lead / Engineer                                         iSymmetry / Remote for Avanade – WA.                             June 2015 – Oct. 2015 

·   Application ingestion preparations for the CCR-Coke engagement

·   Research & data collection for CCR-Coke applications prior to the start of application ingestion into AHCS & Azure

·   Application ingestion preparations for the Freeport McMoRan engagement

·   Assisted with initial drafts of application meta-data questionnaires for application ingestion to AHCS & Azure

·   Conducted interviews with Freeport McMoRan application owners to gather meta-data for ingestion to AHCS & Azure

·   Entered meta-data & questionnaire information into eMPIR database in order to pull all information together for ingestion

Systems / Deployment Engineer             Murphy & Associates Remote for Microsoft – WA.                       April 2010 – Mar. 2015 

·   Responsible for all imaging of client servers in all environments, including Managed, Customer, Multi-Tenant & Federal

·   Active Directory deployment, configuration, adding users, computers, create/ updating OU & GPO in all environments

·   Server farm platform and domain deployment and support for all platform teams including SPO, Lync & Exchange

·   Build infrastructure for internal and customer facing domains including Frontend, Backend, SQL, HyperV Hosts & VMs

·   Build all internal infrastructure for WDS & SCOM deployment in Managed & customer domains including Federal (iTar)

·   Deploy & configure all WDS VMs for all property teams in both managed & customer domains with ongoing administration

·   Manage all imaging SVC account including password updated in all managed & customer domains including Federal (iTar)

·   Deploy & configure all DHCP scopes for iLo & production domains for all property teams in managed & customer domains

·   ACL validation for new domains in all environment including managed & customer, both Dedicated & Federal (iTar)

·   Work with network team to trouble shoot any issues during ACL validation including IP Helper & DHCP configuration

·   DC imaging & deployment for new data centers for new customers as well as expansions of current customer capacity

·   Validate routes for new customer in all managed & customer facing environments including MGMT, MGD & MGS

·   Build and maintain all HyperV hosts & VMs within both production and PPE environments

·   Responsible for all server builds/post configs using WDS imaging console via iLo and MS iPak for initial patching

·   Perform regular audits, cleanup of hardware assets, software configuration, and other related business based on processes

·   Deploy and configure service components including HyperV / VMs, WDS, SCOM, SQL, IIS & Fore Front Antivirus

·   Provide Tier 2 support to SharePoint Online including Build, Deployment, Monitoring & Patching Teams

·   Manage incidents, update status on all queued items in daily handoffs generated within the team and from without

·   Responsible for site availability, outage mitigation and root cause analysis of all incidents within 6 enterprise environments

·   Manage escalated incidents from automated monitoring and all other engineering teams within Share Point Online

·   Manage server / Farm restoration with root cause analysis as part of problem management and prevention

·   Respond to automated monitoring alerts with resolution within all OLA/SLA per SPO process

·   Provide weekly/monthly scheduled reports including utilization metrics and service health metrics as directed

·   Regularly update TSGs and other operations documents as the process evolves to include new HW/Software and procedures

·   File bugs where process is not clear, lies outside scope of work or team directed procedures

·   Agile in adoption of new processes, procedures, OLA/SLA or random requests from the team and partners

·   Perform password updates within all environments by established process at regular intervals to prevent loss of access

Systems Engineer/DC Engineer                           SQLSoft+ onsite at Microsoft – WA.                            April 2008 – April 2010

·   Hardware/software platform and domain deployment and support for Research & Response team on Microsoft campus

·   Rebuild of infrastructure for internal and customer facing domains from the ground up (hardware, software and domain)

·   Active Directory deployment, configuration with creation/ updating of OUs & GPO in production environments

·   Installation and setup of all HyperV machines to contain virtual servers and HyperV hosts

·   Build and maintain all virtual machines using Microsoft Virtual Server / HyperV in production and PPE environments

·   Planned, built and deploy Altiris imaging system with ongoing administration including imaging, post configs and patching

·   Responsible for all server builds/post configs using Altiris imaging console via iLo and MS iPak for initial patching

·   Designed and implemented new imaging and restoration procedure with ongoing administration

·   Provide administration for over 500 Windows 2003/2008 Enterprise production servers with SAN/SCSI attached Storage

·   Installation, setup and configuration of SQL 2005/2008 with ongoing server administration

·   Perform all server racking, cabling and IP management on the corporate network as well as internal domains

·   Installation, setup and configuration of DHCP, DNS for all domains with ongoing administration

·   Installation, setup and configuration of server clusters both hardware and software with ongoing administration

·   Configuration of all SAN/SCSI attached storage for all SQL, file, image and backup servers as well as team infrastructure

·   Configuration of all iLO interfaces for remote access with ongoing administration

·   Responsible for monitoring all server backups as well as creating new backup jobs with ongoing administration

·   Responsible for the rebuild of backup servers including installation of Backup Exec 11d/12.5 and tape library configuration

·   Chronic problem identification and resolution within all environment infrastructures

·   Responsible for coordinating with outside operations teams for install/upgrade of power, network and hardware

Senior Systems Engineer/DC Manager        Murphy & Associates onsite at Microsoft – WA.     Nov. 2007 – Mar. 2008 

·   Hardware/software platform and domain design and deployment for SQL Customer Response on Microsoft campus

·   Hardware/software platform and domain design and deployment for SQL Best Practice team on Microsoft campus

·   Rebuild of infrastructure and customer domains from the ground up (hardware, software and domain)

·   Active Directory deployment, configuration, adding users, computers, create/ updating OU & GPO in all environments

·   Installation and setup of all HyperV machines to contain virtual servers and HyperV hosts

·   Build and maintain all virtual machines using Microsoft Virtual server / HyperV with in production and PPE environments

·   Designed and implemented new imaging and restoration procedure with ongoing administration

·   Provide administration for over 200 Windows 2003/2008 Enterprise/Data Center servers with SAN/iSCSI Storage

·   Installation, setup and configuration of SQL 2005/2008 and Visual Studio on all servers with ongoing administration

·   Perform all server racking, cabling and IP management on the corporate network as well as back end vLANs

·   Installation, setup and configuration of DHCP, DNS and Active Directory for all domains with ongoing administration

·   Installation, setup and configuration of server clusters both hardware and software with ongoing administration

·   Configuration of all SAN/iSCSI/NAS storage for all customer engagements as well as team infrastructure

·   Setup and configuration of F5 BigIP load balancers for all domains with ongoing administration

·   Installation, setup and configuration of network/fiber routers and switches on all networks with ongoing administration

·   Perform all server builds for Microsoft SQL Customers in all environments with continued administration

·   Management, installation and replacement of all defective hardware including cards, cables, drives and memory

·   Monthly security patching, updates for OS and client software including firmware/hardware

·   Setup and configure KVM for all servers in multiple environments with remote administration via DSView

·   Plan the design, implementation and configuration of new server environments with ongoing administration

·   Responsible for monitoring all server backups as well as server imaging process with ongoing administration

·   Chronic problem identification and resolution within all environment infrastructures

·   Responsible for coordinating with outside operations teams for install/upgrade of power, network and AC

·   Responsible for the ordering of hardware/software and tracking of POs during shipping for all incoming assets

·   Perform collection/tracking of all current assets as well as assignment of same for customer engagements

·   Collect and document all procedures and processes for the continued smooth operation of all environments

Senior Preproduction Systems Admin          Volt Consulting onsite at Microsoft – WA.               June 2006 – July 2007

·   Hardware platform design and deployment for FlexGo & SoftGrid Terminal Server/Client projects to overseas market

·   Provide systems administration for over 800 Windows 2003/2008 Enterprise, XP Pro, Vista, servers and desktops

·   Build and maintain all virtual machines using Microsoft Virtual server with in production and PPE environments

·   Perform all server racking, cabling and IP management on the corporate network as well as back end vLANs

·   Installation, setup and configuration of DHCP, DNS and Active Directory for all Domains with ongoing administration

·   Installation, setup and configuration of server clusters both hardware and software with ongoing administration

·   Installation, setup and configuration of routers, switches and hubs on all networks with ongoing administration

·   Perform all server builds for Development/Test teams in preproduction environments with continued administration

·   Management, installation and replacement of all server/PC hardware including cards, cables, drives and memory

·   Monthly security patching, updates for OS and client software including firmware/hardware.

·   Setup and configure KVM over IP for all servers in multiple environments with remote administration via DSView

·   Plan the design, implementation and configuration of new server environments

·   Responsible for monitoring all server backups as well as creating new backup jobs with ongoing administration

·   Chronic problem identification and resolution within all environment infrastructures

·   Responsible for coordinating with outside operations teams for install/upgrade of power, network and hardware

·   Responsible for the ordering of hardware/software and tracking of POs during shipping for all incoming assets

·   Perform collection/tracking of all current assets as well as assignment of same to team personal

·   Collect and document all procedures and processes for the continued smooth operation of all environments

Systems Analyst                                      VMC Consulting onsite at Microsoft – WA.                   Oct. 2003 – June 2006

·   Provide global tier-5 support for the MSN Narrowband Access Partner Network reflecting alignment with

               company strategies and objectives. Operations team is 24x7x365 technical, network and customer support

·   Serve as Shift Lead, providing mentorship to fellow employees. Results in maintenance of mission-critical

               initiatives designed to meet and exceed overall subscriber connection success rate (CSR)

·   Perform research, analysis and testing on narrowband performance issues and connectivity statistics

·   Responsible for nightly progress reports and completion of current network performance situations

·   Partner with DBAs to execute SQL queries for narrowband performance and stability over specified times

·   Act as a liaison between graveyard staff, other shifts and management to ensure that expectations are being met

·   Show ability to mitigate communication differences to a point of agreement and understanding

·    Developed documentation matrix for easy to follow processes and procedures

Windows NT 4.0/W2K Administrator           VMC Consulting onsite at Agilent – CO.                  Sept. 2002 – April 2003

·   Service ticket management to the 95% resolution level

·   Remote support of over 3000 Windows NT4.0 and Win2k servers in a global enterprise environment

·   Chronic problem identification and resolution

·   Escalation management

·   Excellent customer support, communication and ownership

·   Problem ownership and accountability

·   Problem and resolution management, creation of process documentation to streamline day to day operations

·   Initiation and management of third party vendor support requests

·   Managing cross competency center communication and problem resolution using service ticket tool

·   Shift turnover reporting and management in a global enterprise environment

·   Proactive administration

Windows NT 4.0/Win2K 2nd tier support    Spherion Consulting onsite at Agilent-CO.               Dec. 2000 - Sept. 2002

·   Service ticket management to the 98% resolution level

·   Remote support of over 6000 Windows NT4.0 and Win2k servers in a global enterprise environment

·   Chronic problem identification and resolution to my level of support

·   Excellent customer support and communication

·   Problem ownership and accountability

·   Initiation and management of third party vendor support requests

References and salary history provided on request.