KYLE CHIEN
Yokohama/Vancouver
Mobile (Jpn): +81-90-3350-8018
Mobile (US): +1-425-301-5284
Email: khkchien@gmail.com
LinkedIn: https://linkedin.com/in/khkchien
SUMMARY
Accomplished
trilingual (English, Japanese, and Mandarin) technical sales and marketing
professional in the IT and device manufacturing industry. Extensive
experiences in detailed multifaceted program enablement, product and market
messaging positioning with proven record in consistently exceeding assigned
quota (>10%) and growing assigned account sales via cross-geography and
cross-function stakeholder management. Strong knowledge in Cloud
infrastructure including virtualization, network, and storage technologies.
PROFESSIONAL EXPERIENCE
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2013/12 –
Present
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Microsoft
Corporation
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Tokyo, Japan
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Key
achievements:
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Sr. Channel Executive
(OEM
Account Manager)
Ø Act as commercial lead for a Tier 1 WW OEM team on product concept
definition, and marketing strategy.
Ø Responsible for account HQ management, Japan/APAC channel execution,
and business developments.
Ø Facilitate CVP-level meetings, OEM contract feedback process and
policy compliance execution.
² Developed 30-3-30 version of Win 10 Commercial Value Proposition
Storybook for field promotions.
² Managed detailed channel and marketing execution to exceed
commercial business by 10%.
² Received award/recognition for increase OEM products’ presence and
sales volume in assigned region.
² Prepared/executed regional executive business and strategy reviews
on partner investment activities.
² Established monthly financial modelling cadence with partner to
achieve 2% variation to forecast.
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2012/10 –
2013/12
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KVH Co. Ltd.
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Tokyo, Japan
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Key
achievements:
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Solution Architect
(Data
Center and Cloud Solution Architect)
Ø Articulate business needs and manage internal and external resources
to create solutions to customer RFPs.
Ø Position and execute solution selling on IT managed services.
Ø Identify and feedback customer demands and market trends to improve
existing product and sales process.
² Draft IT solution proposals with 40+ data center components with
strict SLA to financial institutions.
² Resolved customer issues to prevent customer service cancellation
valued at ¥3.2 million.
² Led virtual working group to create and execute strategies for
service improvement and capability enhancements. Achieved 75%
third-party professional certification within 3 months.
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2011/4 –
2012/10
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INTEL
MICROELECTRONICS
ASIA
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Taipei,
Taiwan
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Key
achievements:
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APAC Cloud ODM Technical Account Manager
(Data
Center Solution Pre-sales Management)
Ø Oversaw technical marketing and account management to strategic tier
1 Data Center ODM customer. Customers include: FOXCONN,
Pegatron, and Supermicro.
Ø Present Intel competitive advantages through product roadmaps, and
solution proposal delivery via coordination with up to 8 factory teams
covering Xeon, and Atom SoC product lines.
Ø Liaise between customers and multiple Intel divisions to define
future product features.
² Manage 26 concurrent ODM account projects that ship over 30% of
Intel’s worldwide server volume shipments including those from HP, IBM,
Dell, and Cisco.
² Define program proposal for new data center business
development. Estimated new business will exceed $9 Million (or 90%
above assigned quota of $10 Million).
² Received customer recognition for exceptional liaison of customer
and market needs to factory engineering to enable customers in new
international business opportunities.
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2004/9 –
2011/4
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INTEL JAPAN
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Tsukuba,
Japan
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Key
achievements:
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Senior Field Applications Engineer (2008/3 – 2011/4)
(Geo-segment
lead for the DCSG Storage Group)
Ø Oversaw technical sales and product marketing to Japanese
enterprise/consumer storage segment. Customers include: Hitachi,
Fujitsu, NEC, Buffalo and IOData.
² Defined and executed segment sales strategies and product marketing
plans to exceed quota by 37% (or $41Million) through third-party
distributor management and factory team coordination.
² Received divisional recognition award for to achieving 40% market
segment share gain over 3 years.
² Delivered product marketing presentations at technology conference
to 100+ attendees.
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Key
achievements:
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Senior Technical Marketing Engineer (2006/10 – 2008/3)
(Pre
and Post sales engineering and marketing support)
Ø Managed technical sales to all top-tier enterprise storage device
customers in Japan.
Customers include: Hitachi,
Fujitsu, Toshiba and NEC.
Ø Delivered product marketing updates and industry trends to customers
Ø Delivered to US Corporate HQ consolidated customer feedbacks on
future product definitions.
² Initiated cross-geo team to create and facilitate HW solution
development to Japanese tier 1 enterprise storage accounts to grow $15
Million in sales (incremental to quota of $70 Millions)
² Analyzed third-party data and market trends to identify $25+
millions new revenue opportunities.
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Key
achievements:
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Technical Marketing Engineer (2004/9 - 2006/10)
(Post-sales
technical support)
Ø Provided product trainings and demonstrations to top Japanese
telecommunication customers to enable technical sales. Customer
include: Hitachi Kokusai, Sumitomo Electric Networks,
Fujitsu, and NEC.
² Managed cross-geo teams and cross-functional resources to complete
solution proposals in new application segment and win the largest deal
($3.8 Million) in product history.
² Resolved customer solution development issues to reach production to
secure $20 million revenue.
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2002/9 –
2004/9
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PANASONIC
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Osaka, Japan
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Key
achievements:
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Embedded Software Research and Developer Corporate R&D
² Led the training and development to internal customers on multimedia
software adoption to multiple PANASONIC products such as professional
camcorder, car navigation and mobile handsets.
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EDUCATION
E.M.B.A., INSEAD
| 2015 | Singapore
E.M.B.A., Tsinghua
University | 2015 | Beijing, China
M.Sc., GITS
Waseda University | 2008 | Tokyo, Japan
BASc. Chemical
Engineering, University of Waterloo| 2002 | Waterloo, Canada
Others
Canadian/Taiwanese
citizenship with Japanese PR status for full-employment eligibility.
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