JOHN P. DIXON

JOHN P. DIXON

6627 Little Turkey Run, Shelby Twp., MI 48317

(703) 909-2265

www.linkedin.com/in/jpd44

jpdixon@gmail.com

IT professional with broad experience in enterprise environments, ranging from web application development,

systems administration, architecture development, process design, consulting, and IT strategy. Thought leader

in IT service management and cloud computing. Interests in IT product development, IoT, Cloud Computing.

Certified Amazon Web Services Solution Architect. Certified ITIL v3 Expert. VMware Certified Professional.

Willing to travel.

EDUCATION, CERTIFICATIONS, AND INTERNSHIPS

Foundation education in economics and computer science. Developed both a theoretical perspective of

computer processing and algorithms with C++ and Java, as well as a high-level view of the firm and competitive

markets through study of micro-, macro-, labor, and antitrust economics. Focused on the firm’s innovation,

productivity, and efficiency in relation to consumption of information technology.

The University of Michigan – Dearborn, Michigan

Bachelor of Arts (Major: Economics; Minor: Computer Science)

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International – Computer Science Study, Ingenjorshögskolan i Jönköping, Jönköping, Sweden (Fall 2003)

Technical collaboration with a diverse cohort including Swedish, German, Swiss, French, and British engineers.

Internships – DaimlerChrysler Corporation (Summer 2003, 2004, 2005)

Three rotations in IT Management organization (Manufacturing, eCommerce/Dealer Technologies, IT Operations)

IT Management: ITIL v2 and v3 Foundations, ITIL v2 Service Manager, ITIL v3 Expert certified

Virtualization: VMware vSphere (VCP4, VTSP, VSP certified)

Cloud: Amazon Web Services Certified Solution Architect

CORE COMPETENCIES

Ability to develop, sell, scope, deliver and manage client-facing consulting engagements using an Assess-PlanDesign-Implement-Optimize

framework. Demonstrated delivery success in a variety of industries from

manufacturing to state government to financial services.

• Consulting: Deliver executive and technical workshops and presentations. Facilitate group discussions to

introduce new ideas, drive consensus in IT strategy topics using a combination of industry-accepted frameworks

(e.g., ITIL v3) and my own propriety models (e.g. Vision-Strategy-Alignment Framework)

• Services Pre-sales: Engage with vendor direct sales teams to develop approaches to market solutions to specific

customers. Develop services proposals and statements of work.

• Assessment and Proof-of-Concept: Develop financial justification (e.g., TCO and ROI analysis) to adopt

technology or engage in process optimization efforts. Propose technical alternatives to meet projections and deliver

recommendations to senior management.

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Planning and Architecture: Elicit requirements and design virtualized datacenters to meet specific technical

business objectives, often defined through a prior assessment. Demonstrated project success in manufacturing,

state government, financials, and information technology organizations.

• Implementation: Developed method to reliably execute datacenter consolidation projects, from IT environment

assessment, to work breakdown estimation, to risk mitigation plans, to management of migration activities.

• Validation and Maintenance: Led projects to ensure that a client’s as-built infrastructure was consistent with

design specifications and accepted best practices.

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IP Development and Practice Improvement: Established delivery frameworks, particularly around IT service

management and operations assessment engagements; contributed intellectual property back to the consulting

community for re-use and continuous improvement.

December 2015

JOHN P. DIXON

PROFESSIONAL EXPERIENCE

Demonstrated progression from front line system administrator, consultant, thought leader in ITSM and cloud computing to

strategy and product development.

AHEAD – Southfield, Michigan

Principal Consultant (4/2015 – 12/2015)

Summary: As a senior member of the consulting staff, Mr Dixon was responsible for the delivery and management of strategy, roadmap,

action plan, and design engagements for enterprise IT customers in the Midwest. Mr Dixon led a variety of technical and

executive/management workshops to develop consensus on IT strategy based on measurable criteria such as SMARTPF objectives,

assumptions, critical success factors, and design goals.

• Consulting: introduced new techniques (e.g., user story, MoSCoW, sprint planning) to consistently capture

customer objectives and drive consensus in client workshops. Produced reusable content for the consulting team to

deliver workshops more effectively and with improved client satisfaction.

• Technical: developed software to deploy isolated Puppet Enterprise environments quickly for demonstration and

development purposes (Vagrant, Puppet Enterprise)

• Technical: developed demonstrations for various Amazon Web Services components to drive adoption of public

cloud (AWS Lambda, Cloudformation).

GreenPages/LogicsOne – Kittery, Maine

Director, Cloud Services (10/2014 – 4/2015)

Summary: Originally recruited directly by the Chief Technology Officer to lead new professional services engagements in cloud computing.

Most recently responsible for the direction and strategy around company’s new cloud computing products. Report directly to the

Greenpages Executive Director and Chief Information Officer (CIO); maintain close relationship with the Chief Technology Officer (CTO) to

investigate emerging technologies.

• Developed cloud services product development framework to ensure profitability, supportability, superior customer

experience, and integration with other professional- and managed-services offerings

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Produced plan of development for cloud services products to address immediate and anticipated market

opportunities

• Led the development of an executive dashboard to monitor the business and technical performance of cloud

services

• As a thought leader in the economics of IT, authored whitepapers and delivered executive presentations on the

progression of corporate IT departments

Consulting Architect (3/2012 – 9/2014)

• Chosen by the Chief Information Officer to lead development of a new professional services and software products,

a key enabler of the company’s strategy

• Led pre-sales and delivery of the firm’s largest ever enterprise services engagement, designing and implementing

an internal private cloud system, including a service catalog and extensive automation/integration to the company’s

CMDB, ticketing systems, financial systems, approval workflows and vSphere environment

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Primary IT Service Management and cloud computing pre-sales SME, developing the firm’s services delivery

framework

CA Technologies – Herndon, Virginia

Senior Architect (9/2010 – 3/2012)

Summary: Member of newly acquired cloud consulting group. Primary delivery resource for ITIL process maturity assessments. Contribute

to internal services delivery strategy around cloud computing. Leading pre-sales resource on cloud computing.

• Established observation-finding-recommendation framework to deliver IT process maturity assessments and

conduct pre-sales activities

• Led development of several client-facing Cloud Strategy services that help customers leverage Cloud Computing

concepts to allocate investments in IT

• Delivered ITSM maturity assessments to Fortune 500 clients to help improve the measurability of IT operations and

advance cloud computing adoption

• One of approximately ten key ITSM and virtualization resource for cloud computing, ITSM, and virtualization for presales

engagements across industry verticals in North America

Data Strategy (VMware Partner) – Grand Rapids, Michigan

Senior Consultant (1/2010 – 9/2010)

Summary: Member of Cloud Readiness and Operational Readiness practice, developing concepts, sales approaches and delivery

methods for cloud and operations engagements. Lead delivery of a variety of technical and process oriented engagements. Assist with

proposal and SOW development. Assist with pre-sales efforts. Mentor new consultants.

• Led pre-sales engagement to compare the costs of providing a virtual desktop service. Analyzed capital and

operational costs for traditional desktop, MS Terminal Services, and VMware View solutions. Provided

recommendations showing a 35% reduction in 3-year total cost of ownership of end-user computing services

December 2015

JOHN P. DIXON

VMware – Palo Alto, California

Senior Consultant (5/2007 – 1/2010)

Summary: Member of Strategy and Operations practice in the VMware Professional Services Organization, delivering process

improvement plans for large-scale implementations, as well as assessing and designing new infrastructure to support cost-savings targets.

Support professional services presales efforts.

• Key technical and process resource in designing and executing a datacenter consolidation project. Multi-stage

project resulted in the virtualization and migration of 100% of the datacenter’s x86 systems.

• Led project to consolidate x86 systems for a major utility provider in western Canada. Managed a team to complete

the assessment and design portions of the project. Identified optimization and infrastructure re-use opportunities

that lead to a 60% reduction in anticipated costs for the project.

Chrysler Corporation – Auburn Hills, Michigan

x86 Virtualization Architect – (6/2006 – 5/2007)

Summary: Level 3 Linux and Windows SME for several of the firm’s most critical manufacturing IT systems. Linux, x86 virtualization, and

Open Source subject matter expert in the company’s NAFTA region.

December 2015

JOHN P. DIXON

INDUSTRY INVOLVEMENT

Manufacturing: Chrysler Corporation*, General Motors*, Whirlpool*, ArvinMeritor*, Lear Corporation*, Smith & Wesson

Energy and Utilities: Devon Energy*, Power of New Mexico Resources, BC Hydro

Financial Services: American Express*, Comerica, Citadel Investment Group, Nationwide Insurance*, BBVA Bancomer,

Putnam Investments

Health Care and Pharmaceuticals: Abbott Laboratories*, Boehringer-Ingelheim Corporation, Express Scripts*, Boston

Scientific*, McKesson*, Owensboro Health

Education: Apollo Group (University of Phoenix)

Government: The State of Missouri, The State of Michigan, The State of Ohio, The Port of Los Angeles

Consumer Staples: SUPERVALU*

Information Technology: NCR*, Intuit, Eze Software

Media: CBS*

*Fortune 500

TECHNICAL SKILLS AND CERTIFICATIONS

Cloud Computing: Amazon Web Services (certified AWS Solution Architect)

IT and Project Management: ITIL Service Management Lifecycle (ITIL v3 Expert certified)

Virtualization: VMware vSphere (certifications: VCP4, VTSP, VSP)

Operating Systems: Microsoft Windows; various Linux, OS X

Programming: Java, C++, SQL, UNIX shell scripting, fundamental web technologies (HTML, CSS, Javascript, etc.)

Tools and Automation: Docker, Packer, Vagrant, Intellij Idea, CA IT Process Automation (ITPAM), CA Service Catalog

PUBLICATIONS

Cloud Management, Now 2012, GreenPages eBook explaining the competitive nature of the cloud infrastructure market

and recommendations for corporate IT

Is Cloud Computing Ready for Primetime? 2013, Journeytothecloud.com article recapping an industry forum discussing

the readiness of cloud computing providers to deliver enterprise-class services

The Cloud is Dead! Long Live the Cloud! 2012, Journeytothecloud.com article recapping an industry forum discussing

the end of cloud computing

Translating a Vision for IT Amid a Severe Storm Watch 2012, Journeytothecloud.com article presenting a framework to

help corporate IT departments articulate a vision into implementation

Going Rogue: Do the Advantages Outweigh the Risks? 2012, Journeytothecloud.com article on the advantages and risks

of embracing technology initiatives that are not sanctioned by internal corporate IT departments

What Should I Do About Cloud? 2012, Journey to the cloud.com article presenting a definition of cloud computing based

on characteristics

ACTIVITIES AND COMMUNITY SERVICE

Volunteer and Board Member: Judson Center MIS Committee

Volunteer: Make-A-Wish Foundation of Michigan

Participant: Make-A-Wish WAM 300 Bicycle Tour; MS 150 Bicycle Tour; Anchor Bay and Windsor Triathlons; Stony Creek

Biathlon

December 2015