Wesley A. Summers

214-906-1712

Wesley.Summers@yahoo.com 

www.linkedin.com/in/wessummers/

SUMMARY

 

High-energy, confident professional with an infectious enthusiasm for technology.

 

WORK EXPERIENCE

 

KPIT, Dallas, Texas – November 2015 – Current

Oracle Cloud Solutions Architect

 

·   Design and implement Oracle SaaS solutions to KPIT Customers.

·   Determine the applicability of a technology, while defining a feasible solution in using that particular Oracle Cloud technology.

·   Produce solution design documentation, and support the customer implementation, testing, and operation of the Oracle SaaS solution.

·   Assess infrastructure and environment requirements of the customer project, systems or services and recommend cloud based solutions.

·   Assist sales teams and management as required, to articulate the technical aspects of solutions during the sales cycle.

·   Conduct and lead solution design activities including server topology, application components design, and environment placement, addressing non-functional requirements including availability and business continuity as required.

·   Work with customer to identify key business and technical requirements to be addressed.

·   Lead Cloud based architectural discussions with clients around proposed solutions.

·   Lead the client and/or project team in the troubleshooting of technical issues related to the production installation.

·   Assist Cloud Practice, as required, to define prototypes, proof-of-concept environments, and provide demonstrations of technical features of Oracle Cloud products as required to help close business.

·   Support Project Management in exercising risk management practices, and provide input to the technical risk register; take steps as part of the solution design process to reduce risk e.g. in project execution or production operation.

·   Promote development of technical expertise in the delivery team, including technical awareness transfer to the client.

·   Provide strong lead and input in performance analysis during proof of concepts and delivery of client solutions.

 

RightStaff, Dallas, Texas – February 2015 – August 2015

Senior Cloud Solutions Architect - Contractor

 

·   Architected solutions to meet the strategic focus of BSA by aligning identity and reference data for 339,000 organizations, 185 retail stores, 3,000+ wholesale locations, 4,000,000 members and volunteers, 58,000,000 contact records, up to 20,000 employees, global organizational hierarchies, facilitating the storage of 100 years of historical member data.

·   Analyzed BSA's business needs and effectively applied Oracles methodologies, best practices, and policies while adhering to contractual obligations, minimizing Oracles and BSA's risk and exposure.

·   Architected and delivered Oracle Cloud SaaS infrastructure for the online training of Boy Scouts of America, August, 2015.

·   Collaborated with BSA Teams to resolve the COTS, custom applications and SQL database integration gaps.

·   Influenced, coached and negotiated with internal LMS, Sales, and Service business stakeholders.

·   Operated in a position providing direction and mentoring to Sales, Service, and Taleo project teams at BSA and Oracle Consulting.

·   Provided visionary leadership and coaching to managers and executives, on the management and integration of Oracle SaaS products into BSA.

·   Delivered problem solving integration solutions for Oracle Sales Cloud and Service Cloud (RightNow), and existing legacy master data systems for Boy Scouts Sales and Service Call Centers.

·   Delivered consistent high quality and innovative solutions to BSA for this senior-level architecting, functional consulting, and project management position.

·   Managed influencing the successful implementation of an integrated business solution between Taleo Learn, Microsoft SQL Server, Web Services, Microsoft ADFS (SSO), legacy systems, and a timely delivery, meeting the customers' satisfaction.

·   Acted as Solutions Architect and Functional Consultant for Oracle Sales and Service Cloud (Fusion CRM).

·   Acted as Solutions Architect and Functional Consultant for Oracle Taleo Learn Management Server (LMS).

 

Apex IT, Dallas, Texas – June 2014 – February 2015

Senior Consultant

 

·   Collaborated directly with internal Oracle, Sales Cloud Developers to resolve application design issues and to design new custom surgically targeted MDS issues solutions, Oracle Voice, Oracle Social Network, UCM WebCenter Content Server, Sales Cloud Customer File Repository Setup, Global Geography Issues, (OIM) Oracle Identity Manager issues, and Configuring Media File Streaming from within Oracle Sales Cloud.

·   Recommended and justified enhancements to the Oracle Sales Cloud product, Oracle executives, to meet very complex customer needs of World Fuel Services.

·   Ensured consulting project customers deliverables were acceptable, while working closely with the customer to understand and manage project expectations.

·   Architected and deployed a custom contact object to calculate airline fuel prices for airport refueling contacts.

·   Acted as a Functional Consultant for Oracle Sales Cloud and Configure, Price, and Quote (CPQ).

·   Identified, analyzed and integrated customer project requirements into Oracle Sales Cloud CRM.

·   Configured and implemented Oracle Sales cloud based on client requirements.

·   Supported Oracle Sales Cloud implementations under multiple deadlines with clients.

·   Successfully manage relationship with client teams, colleagues, Oracle Support, and Oracle Service Delivery Management team members.

·   Provided visionary leadership around industry best practices for improving operation efficiency and profitability of client business.

·   Identified, assessed and mitigated relevant risks to the success of the customer focused implementation.

·   Facilitated company change by developing streamlined Oracle Sales Cloud requirements gathering templates and tools for customer implementations.

·   Delivering problem solving, customer focused, Oracle SaaS solutions, through teamwork, in a timely and effective manner.

·   Collaborated with developers to deliver Sales Cloud solutions utilizing, Groovy Script, Java, Javascript, XML, HTML, Web Services, SQL, and MySQL.

 

Solutions To Technology, Dallas, Texas – February 2011 – Present

Principal Solutions Architect – Independent Contractor

 

·   Delivering contract consulting to resolve clients’ business needs and goals for current and future SaaS, software/hardware and infrastructure implementations.

·   Developing SaaS implementation solutions to market to customers.

·   10+ years of experience in Infrastructure & Operations and Information Systems Leadership.

·   5+ years of experience managing multiple, medium to large, cross-functional teams or projects

·   10+ year’s supervisory experience.

·   Experienced with Windows, UNIX, Linux, LAN, VMware, Cloud Computing Paradigms, and SaaS.

·   Applying process improvement and re-engineering methodologies and principles to conduct process assessment and improvement projects at customer sites.

·   Developing and recommending solutions and strategies, based on the analysis of the customers’ business goals, objectives, needs, and existing systems infrastructure.

·   Delivering consulting focused on implementing technology solutions designed to resolve networking and software performance issues unique to specialized small businesses like law firms.

·   10+ years of experience managing software development projects.

·   Delivering consulting services, and external partner/client management.

·   Lectured before 200-300 lawyers on OCR Technology case management requirements at the Dallas Bar Association in December 2013 to ensure they met 2014 Texas Supreme Court document formatting requirements.

·   Successfully trained lawyers on which small business technology is required to manage their law practice efficiently, at the Dallas Bar Association in April 2013.

·   Delivered configuration of the PCLaw 13 Mobility Service virtual office solution for LexisNexis practice management software on law firm PCs integrated with Office 365, Android, and Apple devices.

 

McAfee, Plano, Texas - April 2011 – December 2012

Business Process Architect

 

·   Senior Business Process Architect responsible for designing all sales application solutions deployed at McAfee.

·   Utilized the ITIL framework of best practices to design incident, problem, request, change, configuration, vendor management, resource management solutions.

·   Successfully interviewed business stakeholders to capture the sales and channel partner systems and business intelligence reporting requirements.

·   Responsible for the Customer Relationship Management (CRM) and Channel Partner Relationship Management (PRM), architectural system design for McAfee systems in sales, and external customer support call centers.

·   Reviewed, analyzed, and evaluated all sales systems and business stakeholder requirements.

·   Documented requirements, defined scope and objectives, and architected changes needed to sales systems to align them to the overall strategic focus of McAfee.

·   Acted as the primary team leader on IT large projects that influenced the sales (CRM) and channel partner (PRM) organizations strategic focus.

·   Delivered communication and coordination across organizational business units to resolve conflicting software or cloud enhancement requests between sales, channel partner and customer support business units.

·   Led the development of future state business process designs and initiatives to facilitate change.

·   Manager of the 3 person off-shore consultant staff developing Oracle CRM On Demand changes delivered to the 3 McAfee external customer support call centers worldwide.

·   Successfully designed the McAfee "Contact a Reseller" customer website tool at McAfee.com.

·   Successfully designed SalesForce.com CRM integration solution into Oracle CRM On Demand allowing for the merger of Sentrigo Intel SSO product into McAfee's sales and channel partner systems.

 

Fannie Mae, Dallas, Texas - April 2010 – April 2011

Senior Business Analyst

 

·   Successfully designed and deployed the Lender Compliance Scorecard, risk score assessment tool, providing a method for Fannie Mae and the U.S. Treasury, to assess risk on all mortgage banking institutions, and only focus on institutions that are actually in trouble.

·   Managed the relationship and delivery of millions of complex mortgage document exchanges with third party providers like Chase, Bank of America and others through a teamwork effort.

·   Identified and documented mortgage lender assessment and compliance systems Business Intelligence requirements.

·   Analyzed the Fannie Mae, mortgage loan book of business, operations and processes, to identify inefficiencies and develop innovative methods to enhance them.

·   Managed executing queries, analyses, and reports on bank audit results from SAS and Microsoft Access applications for management and mortgage loan bank auditors.

·   Collaborated with mortgage loan bank auditor stakeholders to capture business requirements, define project scope and objectives.

 

Sun Microsystems, Dallas, Texas - October 2000 – May 2009

Senior Program Manager

 

·   Managed staff solution design responsible for migration of $7.1 billion in U.S. sales pipeline data from 6 disparate legacy sales systems into Siebel CRM in only 7 weeks with a company saving of $1 million a month in support costs for shutting down the disparate CRM sales systems.

·   Managed the design, standardization, and the successful delivery of server product sales processes and sales quotes, contracts, and order processes for global sales operations.

·   Managed for 4 years, U.S. sales business use cases, process flows, business requirements documents, and UAT test cases, user testing, and design for Siebel Customer Relationship Management (CRM) / Channel Partner Relationship Management (PRM) sales systems.

·   Managed for 4 years, Sun's server product accreditation tool, managing 5,000 channel partner relationship management (PRM) vendors.

·   Managed for 9 years, the capture of business stakeholder user requirements analysis, solution design, and deployment of sales technology solutions projects and training to account executives and engineers.

·   Managed the scope of internal small, medium, and large-scale global sales operations projects involving the deployment of new sales processes, sales methodologies, or sales applications, being deployed or updated for sales teams in 120 countries.

·   Collaborated with global sales teams, sales management, sales operations, product, program, project managers, and IT teams to prioritize work to meet milestones and complete software change deliverables on time for KPIs, sales pipeline, forecasting, and business intelligence systems.

·   Successfully managed a global team and resolved a two year global printing problem, in 4 weeks, through a focused effort on global teamwork.

 

Lucent Network Care Professional Services, Dallas, Texas - April 1999 – May 2000

Managing Consultant

 

·   Managed the training and oversight of site managers in 38 consulting offices, ensuring Microsoft partner contract compliance.

·   Developed and managed strategic business development plans to enhance standard certifications of 5 offices, resulting in 5 new business partners in those regions.

·   Created and managed the distribution of marketing, engineering, and sales resources, resulting in the successful distribution to all remote employees and 45 Lucent office sites globally.

·   Provide expertise and guidance to Lucent regarding the content of sales management training programs for global sales teams.

 

Dell Computer Corporation, Round Rock, Texas - November 1997 – April 1999

Consulting Technical Manager

 

·   Engaged as the Liaison Manager, (Project Senior Consultant) for Dell Technical Consulting Services, between Dell sales management, sales customers, and the Dell factory in Austin.

·   Managed and resolved manufacturing, finance, supply chain, and sales delivery issues for customer implementation projects globally on sales deals over $500 million for customers like Nestle, Walmart, and Nortel.

·   Managed and implemented the first global server deployment project at Dell, for Nestle, resulting in a $3.3 million dollar customer deal and produced the first cooperation network of Dell distributors in 26 countries.

·   Managed Wal-Mart's premier customer relationship with Dell on email software and hardware enterprise solutions project which deployed to 3800 stores resulting in a $5.3 million dollar customer deal.

·   Managed Nortel's relationship with Dell for a hardware deployment project resulting in a $3 million dollar customer deal.

·   Authored a case study of the successful restructure of Dell and was published on Microsoft.com with a discussion about the case study also published in EWeek Magazine.

·   Managed the restructuring of Dell's product support process for Microsoft products worldwide, resulting in company savings of $40 million in reduced staff time and customer complaint resolution time and a $35,000 employee bonus.

·   Deployed and managed the global Microsoft Certified Solution Provider Program Project, for Dell.

·   Created the sales marketing strategy and the implementation of the Dell Web campaign to change the perception of Dell to 26,000 Value Added Resellers, while getting Michael Dell to personally write a $50,000 check for funding this unique external Dell Marketing Campaign.

·   Applied analytical rigor to complex business issues and translated Dell customer insights into financially viable initiatives to meet the strategic focus of Dell.

 

CompuCom Systems Inc., Austin, TX – August 1995 - November 1997

Senior System Engineer

·   Delivered presales and post-sales consulting proposals and solutions to customers on Microsoft software solutions for implementation of enterprise wide business systems solutions.

·   Managed the scope of medium to large-scale projects, and accounts the United States.

·   Mentored junior on-site network engineers meeting project milestones and customer expectations, during new customer engagements.

·   Delivered Microsoft enterprise product break-out sessions for 3 years at Microsoft conventions in San Antonio, Dallas, and Austin promoting enterprise solutions.

·   Designed, implemented and managed network projects for assigned Fortune 500 CompuCom customers nationwide.

·   Led the consultant team resulting in the replacement of largest installation of OS/2 in the world with Microsoft products, for USAA's 3rd party software and hardware migration for 1000 applications, 5,000 desktops and 1,000 servers on an awarded $100,000,000 contract.

·   Delivered hands-on technical support, problem analysis and problem resolution to customer IT departments.

·   Delivered Microsoft breakout sessions at Microsoft TechEd North American conventions in New Orleans covering Microsoft enterprise products, supporting presales efforts in solution selling.

 

I.Q. Software, San Antonio, Texas - May 1995 – July 1995

IT Asset Management Administrator

 

·   * Managed IT procurement and inventory.

·   * Managed vendor contract negotiations on software.

·   * Maintained records and databases containing information regarding software licenses, warranties, and service level agreements for the organization's hardware and software.

·   * Maintained Windows and UNIX servers and workstations, NFS networks, and VAX/VMS systems.

 

MCI WorldCom, Austin, Texas – March 1994 – March 1995

LAN Administrator

·   Responsible for the day to day operation and maintenance of all computer systems at the MCI Worldcom, telecommunications call center, supporting 350 Inside Sales Reps.

·   Responsible for the day to day operation and maintenance of all computer systems at the MCI Worldcom, telecommunications national escalations call center environment, supporting 150 Customer Support Specialist.

·   Managed all Windows and Novell NetWare client accounts, planning and implementing total network solutions that included design, installation and maintenance as well as troubleshooting of servers and client workstations.

·   Maintained the RAS, NTAS, SQL & SNA servers for the Windows network.

 

The University of Texas, Austin, Texas – June 1993 – January 1994

Operations Supervisor

·   Managed 5 U.T. computer labs and all associated operations at the University of Texas, College of Business.

·   Managed 25 computer lab student work study employees assigned to 5 different computer lab on-site campus locations.

·   Performed employee performance reviews and recommended development and training for staff.

·   Coordinated college resources and assigned work study staff to ensure maximum efficiency.

·   Interacted, developed, and maintained a good relationship with all students and faculty members.

·   Monitored and ensured the 5 computer lab environments were functional during all school operational hours and minimized down times.

·   Assisted in the preparation, monitoring and reconciliation of the department's operating budget to ensure that all activities remained within budget.

·   Managed the procurement of equipment, software, and supplies for IT projects in the 5 computer labs.

·   Managed and addressed resolution of students and faculty reported classroom technology problems.

·   Managed compliance with University of Texas information security, safety, and IT operating procedures.

·   Collaborated in the creation, edits, and maintenance of documentation for student services, projects, and lab procedures, including department policies, and standards operating procedures (SOP's).

·   Managed vendors issues concerning computer and network equipment, software licensing, and lab maintenance matters..

 

Austin Community College, Austin, Texas – June 1992 – May 1993

Undergraduate Teaching Assistant

 

·   Assisted college professors with student computer labs and discussion sections, held office hours to meet with or tutor students, performed coursework grading, and attended weekly computer science department staff meetings.

·   Managed the budget for hourly work study employee funding each semester.

·   Managed the payroll and supplies accounting for the A.C.C. CIS Department.

·   Instructed A.C.C. students in the Computer Science Labs at the Northridge Campus and Cypress Campus weekly.

·   Delivered one on one educational instruction for students with special mental disabilities.

 

Texas Army National Guard, Austin, Texas – November 1988 – April 1992

Staff Sergeant

·   Acted as the Assistant Operations NCO for Texas (Active Duty)

·   Managed all National Guard Armory projects involving staff, building, and equipment annual inspections, for all armories in the state of Texas.

·   Led mandatory employee physical fitness instruction sessions 3 days a week at Camp Mabry to approximately 50-100 HQ unit employees.

·   Managed the review and preparation of new Army National Guard regulation manuals for publishing in Texas.

·   Managed the monthly National Guard employee payrolls and special payrolls for the annual inspections for all armories in the state of State.

·   Managed complaint resolution for Army National Guard employee special payrolls.

·   Managed food and lodging contract negotiations for 100+ National Guard Armory inspectors on a monthly basis, statewide.

·   Managed new volunteers and provided travel orders for National Guard members volunteering for the 1st Iraq War.

·   Responsible for problem solving, managing, and tracking Texas employee performance problems in the Middle East during the 1st Iraq war.

·   Responsible for problem solving and resolution of medical care and employee payroll problems for dependents of Texas soldier's families during the 1st Iraq war.

·   Applied problem solving to extract criminal activities information from computers seized during drug raids.

·   Designed and deployed the database program for tracking all non-drug evidence in the evidence storage vaults at the Dallas Drug Enforcement Agency (DEA).

·   Responsible for maintaining and updating personnel files.

·   Maintained annual retirement point records on officers to insure proper payment of retirement benefits.

·   Reviewed officer's applications for employment, promotions and transfers.

 

United States Army, Fort Hood, Texas – November 1984 – November 1988

Staff Sergeant

·   Acted as the Training Non-Commissioned Officer (Fort Hood, TX).

·   Managed the continuous learning and professional development through training and development plans for 114 employees.

·   Supervised the team leader for proper execution of the delegated training schedules.

·   Acted as the Supply Sergeant (Fort Hood, TX).

·   Managed the company inventories, material control, accounting ledgers, supply records, reviewed and verified quantities received against shipping documents, maintained stock locations, administered document control procedures, and ensured maintenance historical records were maintained on all combat vehicles in the motor pool.

·   Acted as a Diplomatic Specialist / Bodyguard (Wurzburg Germany).

·   Assigned as one of two personal assistants to commanding general in Germany.

·   Responsible for the protection and transportation of foreign dignitaries, U.S. Senators and Congressmen.

·   Received licenses for 30 military vehicles ranging from a 60-passenger bus, to Bradley Fighting Vehicle.

·   Required to carry a handgun during work hours and while escorting dignitaries.

·   Acted as a Company Clerk (Aschaffenburg Germany).

·   Processed company monthly payrolls addressed payroll complaints for 114 employees.

·   Responsible for typing, filing, forms completion, management of all administrative actions in the unit.

 

EDUCATION

 

Bachelor of Science in Management, University of Phoenix, Phoenix, AZ