OBJECTIVE:

EXPERIENCE:

5/2001 - Present

Industry: Computer/IT Services

IT Management Consultant

Consulting with companies to create IT/business strategic integration.Virtualization software support operations - Consulted with virtualization software company to rebuild their technical support operations to improve call metrics and create repeatable solutions.IT Operations Manager - Consulted with health care non-profit to build the IT infrastructure to support a national roll out of a personal medical record application. Renegotiated the contract with the outsource provider and achieved 50% reduction in on-going costs. Interim IT Manager - Consulted to provide IT transition and management services for a mid-sized instrument manufacturing concern. Successfully transitioned the company to new owners based in Quebec. Built appropriately sized IT organization and infrastructure. Implemented new CRM and ERP systems to replace legacy applications.Interim IT manager - Created IT organization for large engineering company, assessed staff skills and interests, matched up resources with new organizational objectives and projects. Worked with staff and management to achieve buy-in for new IT direction.Columnist - Regular contributor to Information Week, Small Business Computing and CrossNodes, an Internet technical publication.Technologist - Technology thought leader for The Advisory Council, an Information Technology advisory service, providing technology consulting and IT direction to managers of Fortune 500 businesses.

10/2002 - Present

Industry: Education

Adjunct Faculty

Information Technology courses

9/2009 - Present

Industry: Education

Adjunct Professor

Teaching IT Business Management classes

10/2009 - Present

Industry: Computer/IT Services

Senior Cloud Architect

Consultancy helping companies build and manage their cloud portfolios

7/2013 - Present

Industry: Telecommunications Services

Cloud Product Strategist

Work on developing new innovative products that use cloud and networking technologies in entirely new ways.

3/2008 - 6/2008

Industry: Nonprofit Charitable Organizations

Operations Manager - Data Center

Architected and managed data center services for medical record web portal

Worked with Dossia to turn around a fast track implementation of a HIPAA compliant medical records web portal application that needs to support millions of users securely and efficiently.  Responsible to establishing and managing vendor relationships, architecting scalable infrastructure requirements, and creating support and call center functions for the company.

6/2004 - 3/2008

Industry: Computer/IT Services

Operations Manager

Overview: Complete responsibility for creating technical operations and development organization for this startup company's data assurance and backup service offering.Archeon Product Development - took a working product prototype and re-architected it to meet customer and market requirements for cost effective supportability. Created development team with minimum resources and mapped technology road map to bring the product quickly to market.Archeon Product Operations - Created production support processes and organization for the Archeon, a data assurance product that combines an on-site appliance and data center backup that delivers reliable data recovery services to the small and mid-sized business market. Created a services organization that delivered a repeatable, scalable, and supportable product line.

5/1995 - 5/2001

Industry: Telecommunications Services

Engineering Information Services Manager

Overview: Seasoned manager with progressive experience, heading multiple functional areas often with remote management responsibility. Creative strategist and innovative systems architect with demonstrated results working with cutting edge technologies.Created Engineering IS organization – Identified and improved business processes, enterprise applications and systems in support of Engineering’s business priorities to improve company bottom line. Assessed staff skills and interests, re-deployed staff to align with new organization’s objectives and projects. In less than 6 weeks, combined three disparate, demoralized, groups at multiple locations into 5 new functional areas. Achieved buy-in with staff and management. Resulting changes improved productivity and reduced staff turnover.Founded world-class engineering lab – Founded a lab that expanded to serve over 900 engineers in multiple national locations. Budget grew from $200K to over $10M in capital equipment. Funding based on a cost center model, which allowed engineers to budget for required services only. Modeled on field operations, the lab facilitated simultaneous development, integration, QA and certification activities, allowing for faster and more cost-effective development cycles.Initiated engineering systems/lab support group - Identified need to provide project, lab and infrastructure support for all levels of engineering organization. Provided a cost effective and scalable solution that dramatically increased staff productivity. Created an organization with 4 functional areas that grew group from three to over 40 people. Created a name brand, SALAD, (Systems Administration for Lab and Desktop) for the group to help sell the service with-in engineering. Department remained a stable and valued part of the engineering organization through many company and division reorganizations. VPN Advantage production support — Architected and implemented the production support of the VPN Advantage product line. Created a process for bringing engineering patches into the production environment in a reproducible and scalable manner. The staff supported the systems for 2.5 years. Worked with Engineering and Operations to affect a smooth handoff May 2001. Won a Chairman's Leadership Silver Metal for team effort.WebAdvantage NT 1.0 - Architected and authored the specification for the first roll out of the NT based web-hosting product line. Delivered a working product in under a month — to be first to market with a working solution.Technical and Business publications – Primarily responsible for designing and authoring engineering specification for new service line. The document was used a model for the development of other service line specifications. High acceptance rate of business cases written in support of new projects and initiatives.

EDUCATION:

Master's Degree

MBA

Bachelor's Degree

Bachelor of Architecture

Some High School Coursework

Completed requirements for Graduate Certificate of Advanced Study in Computer Science

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

CAREER HIGHLIGHTS:

Instrumental in the deployment of one of the world's largest OpenStack Clouds Architected and built the first VPN services product Created a cloud based data protection service for the SMB market

AFFILIATIONS:

PMI

Member

Society for Information Management

Member

SAGE/USENIX

Member