GANESH SHENOY M

1248 Teasel Ln,           Phone: 630-414-6799

Aurora, IL 60504                                                  mganesh_shenoy@yahoo.com

 

SUMMARY

·               Total of 16+ years of Business & Technology consulting experience within the IT Infrastructure planning, Strategy and roadmaps, Solution Architecture &Designing, Implementing, testing & delivering technology solutions for various Enterprise’s

·               Currently working with Walgreens as Enterprise Technology Solutions Architect within the corporate IT

·               Previously worked with BCBS of IL/ HCSC as Enterprise Infrastructure Solutions Architect within the Enterprise Architecture Services (EAS) division

·               Architected, designed and implemented  cloud deployment solutions (MS Azure – IaaS, PaaS – SQL Server, O365 design and implementation, AWS- EC2, EC2 Storage, S3, RDS and VPC etc. and IBM Soft Layer)

·               Performed Cloud vendor/technology options evaluation & selection and performed Cloud Brokering & auditing

·               Cloud application deployment, Integration (application and data) and security architecture design including the end user authentication and authorization

·               Performed SaaS application security integration with on premises systems using Oracle OAM &OIM and PING federate for Id federation through SSO using the SAML 2.0

·               Architectural experience using SOA Framework, Design and SOA Integration patterns

·               Experience in performing detailed Infrastructure assessment, Business and Rough order magnitude estimates for the design and research of business process, identify options (Build vs buy and TCO/ ROI) and prepare various reports for management and recommend action or change

·               Prior to HCSC worked with Infosys as a Sr. Technology Architect, predominantly worked in the areas Cloud adoption, cloud consulting and solution design and oversee &manage the Cloud solutions deployment (Public and Private), Data Center Infrastructure Migration/Consolidation, Architecture, DMZ layout & Network design

·               Provided Consultancy services on Infrastructure Planning, Architecture definition, Infrastructure Integration, NW engineering, Performance Assessment, High-Availability, Capacity planning/Sizing and DR solutions

·               Industry expertise in various verticals including IT services, Healthcare IT services, Retail IT, Banking, Financial Services and Insurance, Energy &Utilities and Telecom & Data Communications domain

·               Managed complex assignments in the areas of IT Strategy & Architecture, Cloud solutions, Business transformations, Disaster recovery solutions, Business continuity management solutions and Implementations

·               Engaged in consulting discussions with COO, VP’s and Director’s of the client organizations

·               In depth understanding of (Design/implementation) of solutions using Cloud Technologies and Virtualization, LAN/WAN, Converged Data center Infrastructure, Unified fabrics, Data Communications, Routing & Switching , Server, Storage &Security compliance and standards, Application Delivery Networking, Disaster Recovery &Business Continuity  planning etc

·               Strong communication, interpersonal skills and Leadership skills

·               Ability to work on multiple projects simultaneously to meet deadlines. A very good team player and self-starter

·               Ability to coordinate with business, architects, technical stake holders and end users

 

EDUCATION

Bachelor of Engineering                   July 1998

Electronics & Communications Engineering

Mangalore University, India

PROFESSIONAL CERTIFICATIONS

·               ITIL v3

·               IBM p-Series certified Top-Gun Consultant

·               IBM Web sphere Application Server Network Deployment v6.1

·               IBM Certified SOA solution designer

·               Storage Network Industry Association (SNIA) Certified Professional

·               BCCP Certification from Business Continuity Management Institute

·               Cisco Certified Network Associate (CCNA)

 

TECHNICAL SKILLS

Datacenter/CLOUD Technologies	Amazon EC2, MS Azure, IBM Public Cloud and Rackspace. Private Cloud using the VMWARE and IBM Pure Application systems (Compute Modes).                                   NGEN Converged Infra: Cisco UCS, UF, ANS, catalyst, Nexus and     MDS, VCE VBlock and other virtualization technologies, SAN, NAS etc.
Platforms/OS	Sun Solaris 8 & 10, AIX 6.0,5.3/5.2, Linux (RHEL4 &5), SLES 11, MS Windows 2003, 2008/12 R2, VSphere,VMWare ESXi, HP, Dell, IBM Pure AS and Power systems
Tools	CA Wily Introscope, Dynatrace, Proactive UNIX Monitoring, MQ App Watch, Site-     scope, Quality Center, Dashboards & SSH
Products/Technologies	AD, LDAP, IHS, Apache proxy, Ent. Gateway, IBM WebSphere ESB/DataPower,WAS, WSRR, WTX, MQ, SOA, IBM ECM &BPM, F5, DNS, CA SiteMinder, PING Federate, OAM &OIM, FTP, RDP etc.
Project Management	Knowledge of PM Methodologies, Infosys PM Process, MS Project, MS Office Suite

 

PROFESSIONAL EXPERIENCE

ESS (Enterprise Shared Services) - Walgreens (Lincolnshire, IL)                                       May 2014 – Till Date

Enterprise Technology Solutions Architect

Responsibilities:

·               As a Infrastructure Solution architect, responsible to inquire and resolve vague business/technical requirements

·               Analyzing existing  systems through an interview process with technology SMEs to develop a complete end-to-end Current State Architecture to drive and define the Future/Target state Architecture

·               Takes a holistic view and communicate to others to be able to understand the enterprise view to ensure coherence of all aspects of the project as an integrated system

·               Perform gap analysis between current state and the future state architecture to identify single points of failure, capabilities, capacity, fault tolerance, hours of operation (SLA), change windows,

·               Influence, conceptualize, visualize and communicate the target architecture.

·               Communicate complex technical/architecture concepts in a simple manner and can adapt to different audiences

·               Work independently and market architecture best practices, guidelines, standards, principles, and patterns while working with infrastructure and technology project teams

·               Document Logical solution architecture and also Physical Architecture diagrams depicting the end-to-end application transaction flows through the enterprise

·               Document the technology architecture decision process, and if required develop relevant templates

·               Resolve conflicts within infrastructure and application teams, business units and other architects

·               Identify opportunities to cut cost without sacrificing the overall business goals.

·               Estimate the financial impact of solution architecture alternatives / options

·               Extensively worked on following NGEN projects which includes the below

o            PROS (BI Analytical tool) Design and implementation in MS Azure Cloud – IaaS

o            Grouch (Reporting application – ASP .NET using IIS and SQL server) Design and implementation in MS Azure Cloud – PaaS

o            OAM/OIM and LDAP integration for supply chain analytics app using Hadoop

o            Design and implementation of SSO for i-nexus (SaaS model for Strategy execution SW)

o            Picture Care plus centralization using Amazon AWS (EC2, Storage, S3, ELB, Amazon Glacier etc.)

 

HCSC (BlueCross Blue and Shield of IL)       May 2012 – Apr 2014

Enterprise Infrastructure Solutions Architect

Program Description: NEXT GENERATION program (NGEN) will help define HCSC's Retail Market Enterprise Architecture and operations in preparation for the new industry environment once the Affordable Care Act (ACA) program is in full swing. The Infrastructure architects are the EAS leads, who will be working with HCSC Business and IT Leadership to help define Enterprise Infrastructure solution architectures that will meet the demands of the changing healthcare environment as well as move HCSC as a company forward.
Responsibilities:

·               Perform the necessary leadership, analysis and design tasks related to the development of large-scale enterprise solution architectures

·               Understand, advocate and augment the principles of information technology strategies

·               Analyze enterprise business drivers to determine corresponding change requirements

·               Analyze the IT environment to detect critical deficiencies, and recommend solutions for improvement

·               Analyze technology industry and market trends, and determine their potential impact on the enterprise.

·               "Sell" The Enterprise architecture vision, standards &process, its outcome and ongoing results

·               Participate in Requirement gathering which includes Business, Technical and Non Functional Requirements

·               Document requirements using used case principles and highlight &address architecturally significant used cases

·               Lead &guide solution decisions for the Enterprise and Manage project related key issues, Risks and Decisions

·               Produce Logical solution architecture (Modeling integration of applications and systems) and Physical architecture Design (depicting all the Integration systems and end to end applications transaction flow for all environments including Dev, SIT, UAT, L&P, Prodfix, Production and Disaster Recovery) along with LBOM

·               Document the application security dependencies for identity, access and authorization management, single sign-on, Certificate, Encryption/decryption, AD/LDAP (e.g.: AD bind accounts and creation of AD groups etc.) and apply Security standards and best practices to the end to end technology solution

·               Provide architecture requirements and blueprints to design teams and review the project designs per the enterprise architecture governance process

·               Conduct Nonfunctional requirements review of business requirements and produce system availability, scalability and maintain technical requirements for build/design

·               Lead the design discussions, Present and review the Design in Design Command Center and obtain sign-off

·               Lead the implementation of the solution architecture based on enterprise business requirements and IT strategies

·               Direct the governance activities associated with ensuring solution architecture compliance

·               Coordinate solution architecture implementation and modification activities

·               Facilitate the evaluation and selection of software product standards, as well as the design of standard software configurations

·               Consult with application or infrastructure teams to fit systems or infrastructure to architecture, and identify when it is necessary to modify the solution architecture to accommodate project requirements

·               Identify the organizational impact (for example, on skills, processes, structures or culture) and financial impact of the Infrastructure solution architecture

·               Follow TOGAF standards and Document all the solution and technology architecture design (Logical, Physical and BoM) and Cost Benefits Analysis

·               Bridge the Gap between BAS (Business application services) and I&R teams (comprised of all the Technical teams including Network, Windows Eng., Open systems, WAS, MQ, Database etc.)

·               Work closely with the enterprise program management office (EPMO) and/or project office to ensure alignment of plans with what is being delivered

·               Extensively worked on following NGEN projects which includes the below.

o            Consumer Market IVR – Cisco IVR Telephony, Linux, IBM WebSphere, WebSphere ESB, WMB

o            Vantage Membership suite of applications - MS .NET application on IIS, SQL server

o            Retail shopping Cart (B2C ecommerce Portal) – WebSphere, Linux, IBM WebSphere

o            Online sales channel (B2B ecommerce portal) – MS .NET application on IIS, Datapower

o            Managed Correspondence – IBM WebSphere, ILOG, IBM MQ, IBM ECM

o            Homogeneous Network – Infrastructure standardization with Network , AD and Sytems etc

o            Sales call center – Salesforce.com integration with HCSC backend systems using Datapower

·               Represent EAS and participate in solution delivery methodology project meetings from Kickoff to closure

 

 

Bank of America                    May 2009 – March 2012

Chicago, IL

Sr. Infrastructure Architect

Project Name: Architecture, Environment Planning & Engineering

The Team’s mission is to provide a high quality, highly available, high volume, secure and fault tolerant operating environment for both development and production channel applications. The primary role is to minimize the down time of non-prod environments, so that they are available for testing as much as possible. The team is also responsible for ensuring that the infrastructure/ applications are scalable to meet the business requirements. To achieve this, the team proactively monitors the environments, triage issue resolution, troubleshoot defects and help plan deployments efficiently

Responsibilities:

·               Provide environment / Infrastructure architecture support, for all managed environments (Development through Production) for corporate cash management (B2B and B2C applications), Treasury payment applications and their partner applications

·               Performed the role of Design team lead and lead the technical design discussions of the solution/ application architecture and Recommend scalable, resilient and cost effective solutions in accordance with the Bank’s standards

·               Maintain Technology architectural diagrams  & Design documents including High level and Detail Level design documents

·               Responsible for hardware standards and best practices, capacity planning and server sizing, hardware configuration, software licensing, software tools support, hardware inventory and support maintenance upgrades, hosting planning and relationship management

·               Review the environment configuration, password encryption and decryptions, managing the technical requirements like Firewall ports opening, SMTP request and Proxy changes etc.

·               Manage the Onsite/Offshore effort coordination in a Global Delivery Model to meet the project deliverables on or before schedule this also includes managing teams in India and Mexico

·               Assigning tasks to other team members in India and Mexico and review the project deliverables before submission to client

·               Identify and remediate declining/not permitted technology as per Bank’s Enterprise standards

·               Work with ET&D (Enterprise technology and Delivery) and Business/ functional teams to gather all the Infrastructure, Technical and Non functional requirements of applications

·               Help in capacity planning, POC design and Hardware/Software recommendation in line with bank standard’s

·               Environment related problem determination & Categorization and Problem resolution

·               Work with downstream application support in identify the root cause for issues/ Defects and fix’s

·               Proactively health check environments for configuration after each deployment

·               Proactively monitor logs during tests for problems, help setup monitoring for critical failures

Hardware: Sun, IBM, HP Servers

Software: Sun One Web Server, IBM WebSphere 6.0, Apache, IIS, Web logic, Oracle RAC

 

 

Bank of America                         Apr 2008 – May 2009

Chicago, IL

Sr. Infrastructure Architect

Project Name: Cashproweb Data Center Move

The Project is first of its kind for Bank and considered to be highly critical project due to very high user volume, complexity of applications, Re-engineering effort, around 500+ total servers to be migrated, tight project schedule, multiple vendor coordination and limited available documentation & support from Legacy world. The objective of the project is to migrate the Bank’s Cashpro-web suite applications & Portal deployed in two different legacy datacenters to one centralized target data center. The scope included defining the Solution Approach to build new environments from ground up with in Bank (POC/SIT/UAT/PRE-PROD/PROD &DR) and then remediate &install applications, migrate and then test all applications within Bank’s target Datacenter

Responsibilities:  

·               Conducted series of workshops & interviews with clients to get the Current system landscape and Assessment of the current infrastructure including data center layout

·               Produced various deliverable as per the SOW (Assessment and discovery phase) and Solution artifacts which can be repeatedly used in subsequent phase of the project (Design and Implementation Phase)

·               Perform Architecture Gap Analysis and document the findings

·               Define the To-be/Target state application infrastructure architecture design in constant consultative approach

·               Lead the design discussion with all the client stake holders of the project

·               Preparing and reviewing the Future State Infrastructure architecture diagrams for all in scope applications

·               As a Infrastructure track lead for the Data center move, responsible for driving the project with all the Infrastructure/technical needs for the project right from POC though DR Environments (POC, SIT, UAT, PROD & DR)

·               Establishing offshore connectivity by opening the firewall ports for servers & admin console access

·               Managing the Onsite/Offshore coordination in a Global Delivery Model to meet the project deliverables on or before schedule this also includes managing teams in India and Mexico

·               Assigning tasks to team members in India and Mexico and review the project deliverables before submission to client

·               Identifying forward proxy needs (authenticated vs. unauthenticated proxy) & working with proxy team and SMTP for email messaging requirements for applications

·               Identify and finalizing the Security requirements including the IPsec requirements for windows based applications

·               Responsible for overseeing the Server install verification, performing health checks for servers, Server access verification for onshore &offshore team members

·               Upgrade Aspects, Infrastructure sizing, migration approach & verification

·               Apart from Infrastructure, handling additional responsibility for eGain suite of applications (client facing critical application for help desk managing service request &Live chat etc)

·               Ensured end to end deployment across environment besides vendor co-ordination

·               Responsibility includes managing the technical prerequisites, Capacity planning, verifying software installs & Hardware specs and sanity testing w.r.t firewall, proxy and SMTP gateway

Hardware: Sun, IBM, HP Servers

Software: Sun One Web Server, IBM WebSphere 6.0, Apache, IIS, Weblogic, Oracle RAC, ODI, ODM

 

 

Global Industries LimitedJan 2008 – Apr 2008

Houston, TX

Infrastructure Architect

Project Name: Microsoft SharePoint (MOSS-2007)

The Microsoft SharePoint Project has been initiated by Global’s to have the robust Document management & collaboration system for Project Management team to start with. The fundamental requirement for this project was to support the Global’s vision to ultimately deploy SharePoint as a full Enterprise Portal, supporting both internal and external users, in both corporate and remote locations. The project involved detail requirement gathering and analysis, interfacing with business users, Planning, Design, Configuration, and Testing & Deployment of the Microsoft SharePoint document management solution.

Responsibilities:

·               Interfacing with business users

·               Functional, Infrastructure & Non functional requirements gathering and analysis

·               Define the High Level Infrastructure Architecture

·               Prepare Detail Design and Implementation checklists

·               Coding of interfaces to support these requirements

·               Install and Configure SharePoint on Dev, Test, Production & DR Environment

·               Testing, Integration, Pilot Planning and Implementation

·               Documentation of the procedure to support these solutions

·               Post installation support

Hardware: HP DL 580 & DL 380 Servers

Software: Windows 2003, SQL-2005, MS SharePoint 2007(MOSS 2007), Win SharePoint services 3.0

 

ING US Financial Services       March 2006 – May 2007

Hartford, CT

Implementation Program Manager

Project Name: ING SCON Implementation project

The project involved performing Implementation Project Manager Role responsible for Planning & Managing the Production Applications Dry runs and Migration’s in a Server consolidation project. The work profile involved conducting kick off meetings, daily and weekly meetings with application leads and SME’s to plan and prepare production data and application migrations.

Responsibilities:

·               Conducting daily and weekly status meetings with project team

·               Conducting Technical working session with cross functional teams and technical SME’s

·               Gather data migration and application profile information

·               Prepare implementation approach and project plan including schedule &timelines

·               Oversee dry run activities

·               Oversee production deployment management

·               Documentation of weekly status report and senior management escalation document

Hardware: SUN, IBM and HP servers

Software: UNIX, Windows, Solaris, SQL server and Oracle

AT&T         Oct 2005 – March 2006

St. Louis, MO

Sr Infrastructure Consultant

Project Name: SAP Data Archival

The project involved SAP data archival solution for HR & CRM modules. This involved Infrastructure architecture assessment of the existing solution, gap analysis, requirement gathering for new solution, Storage assessment & capacity estimation, architecture design and validation of the new SAP data archival solution, vendor management for the archival solution implementation and technology & products evaluation in the enterprise servers, storage and ECM arena.

Responsibilities:

·               Architecture assessment and Gap analysis

·               Infrastructure architecture design

·               Server and Storage capacity planning

·               Archival technology and products evaluation

·               Vendor co-ordination &Management

·               Solution Implementation roadmap and oversee implementation

Hardware: IBM P5-550, Hitachi Thunder V9565 storage system

Software: SAP HR ECC 5.0, SAP Archive link 4.6, AIX 5.2, FileNet ACSAP, FileNet IS 4.0

Telstra                         May 2005 – Aug 2005

Melbourne, Australia

Infrastructure Test Consultant

Project Name: EAI P5 MAXIM Manual Disaster Recovery

EAI P5 MAXIM Manual DR is a Disaster Recovery Project involved building the DR capability for the EAI P5 MAXIM Applications servers. P5 is a Production Environment, where the EAI MAXIM application has been hosted. The P5 MAXIM EAI integrates various backend applications endpoints with Siebel Maxim application at the front end. The P5 Production Environment is located at Telstra, Melbourne and the S5-DR build site was build at Telstra, Sydney.

Responsibilities:

·               DNS Design for SIT Testing & DNS Assumptions

·               Defining the Test Strategy, Master Test Plan & Detail Test Plan for EAI P5 MAXIM Manual DR

·               Formulating the Interface Planning & Testing Document for DR Trial

·               Engaging Telstra SIT Support team and endpoint applications interfaces for the SIT execution

·               System Integration Testing, User Acceptance Testing & NFR Test Management

Hardware: SUN V880 & 890 Servers.

Software: Oracle 9i, Sun Solaris 8, EAI MAXIM applications.

 

Infosys                         Nov 2004 – May 2012

Sr. Technology Architect

Responsibilities:

·               Managing and executing various client engagements in IT Infrastructure /Technology consulting space

·               Managing and directing Infosys onshore and offshore delivery teams (India and Mexico). This also include delegating tasks to other team members in India and Mexico and review the project deliverables

·               Responsible for developing Client specific delivery strategies, work as a part of Engagement team in developing Business/ Technology Solutions for prospective Clients, Manage vendors for a strategic partnering to ensure resource requirements are met in a timely fashion

·               Working with engagement teams of different verticals & accounts for proposal anchoring, solution preparation, formulating RFI/ RFP responses, Effort estimation

·               Account and Program Managing &  overseeing the Infrastructure Consulting/ Implementation programs

·               Responsible for proposing solutions focused on delivering measurable business value to prospects and there by impact positively the chances of winning large Data Center Re-engineering, Infrastructure Hosting/ implementation deals for Infosys

·               Reviewing effort estimation, in scope/ out of scope items timeline, execution methodology and schedule to ensure competitiveness of deliverables and processes.

·               Project Management activities to include budgeting, allocation and Timesheet approvals

 

Reliance Infocomm Ltd                          Oct 2003 – Nov 2004

Mumbai, India

Executive L3- Network (TAC)

Project Name: Internet & data Broadband services using Metro Ethernet

The Project involved Planning, Design, Implement, Monitor & Support for the Reliance Nationwide Metro Ethernet Networks for providing Internet, Ethernet based leased line services, L2/ L3 VPN Broadband services. As a TAC member resolving the issues from support team and handling TAC cases with vendor for the root cause analysis and immediate resolution.

Responsibilities:

·               Planning & Design of Metro Ethernet Network (MEN)

·               Implementation & configuring MEN

·               Monitor & Troubleshooting of MEN for Internet & Broadband service

·               TAC (Technical assistance committee) team member

·               Vendor Interactions & coordination                                                              

Hardware: Atrica 8100 & Atrica 2100 optical Ethernet switch

Software: ASPEN- NMS, MPLS, VPN, OSPF and Layer 2/3 routing & switching

 

Project Name: Network & Performance Management of Reliance web world network

This project involved N/w & Performance Management of Reliance web world n/w throughout India using the Cisco multilink PPP N/w. This network provides the various applications at the web stores using the VLAN’s concepts & Reliance Data Network (RDN) for providing connections to the respective servers located at Internet Data Center, Mumbai.

Responsibilities:

·               Providing the Level 2 support for the Reliance nationwide web world network

Hardware: Cisco 3645, 3660 & 3675 Routers, Nortel 1424T switch & 420T baystack Hubs.

Software: Cisco IOS, Whats-UP Gold, HPOV NMS

 

Software Technology Parks of India                           Feb 1999 – Oct 2003

Member Technical Staff- E1

Project Name: STPI Softnet services and Connectivity solution for Manipal Media Pvt. Ltd.

The project involved providing the High speed dedicated International Private leased circuits and Internet services to Software companies, 100% EOU’s, Press/ Media companies and Educational institutions. It involved rolling out of the STPI softnet (IP & IPLC services) services. The Project also involved providing the dedicated direct Internet connectivity to the Manipal media office and IP VPN connectivity solution to their branch offices in Bangalore & Mumbai. It also involved providing the backup Connectivity through ISDN/ Dialup.

Responsibilities:

·               Planning & Design and Implementation of IP/ IPLC circuits &VPN

·               Implementation & Testing of the IP circuits and Configuration Management

·               Network management & trouble shooting

·               Proposals & Business development activities and Vendor/Customer Interactions & coordination                                                          

 

Project Name: Asymmetrical Internet Satellite Gateway Installation

The Project Involved setting up of the IP & IPLC Gateway with asymmetrical bandwidth with service provider as Concert (AT&T & BT) and setting up of Network Operation center. It involved Planning and designing of ISP network, hardware selection and bandwidth management. Installation and configuration of the cisco4500 router for the backbone connectivity with 1Mbps. Installation and configuration of Cisco 2900 switch for the STPI LAN with 50 nodes. Installation and configuration of New bridge Bandwidth Manager for managing the bandwidth allocation. Installation and configuration of Solaris 2.6 on Sun Ultra10S machine for email and DNS services. Project also involved setting up of the N/W Management, PPP, TCP/IP, Internet Application Protocols, Networking Products, Routing and Switching, Operations Support Systems.

Responsibilities:

·               Satellite Gateway installation &Carrier coordination

·               Planning, design and Implementation of IP/ IPLC & Internet Link and End to End Testing of the IP/ IPLC

·               TCP/IP Configuration Management and Network management & trouble shooting

·               Proposals & Business development activities

Hardware: Cisco 3645 Router, Cisco 2900 switch, Sun Ultra10S Server

Software: Cisco IOS, BGP 4, Microsoft VPN configuration and ISDN