Mark A. Nigh
515 Gascony Way
St. Louis, Missouri 63122
Home 314.909.9830
Mobile 314.620.0458
Email: mdnigh@swbell.net
PROFESSIONAL EXPERIENCE
Netelligent Corporation - St. Louis, MO
12/2005 – Present
Senior Systems Architect
My responsibilities include providing the technical leadership for our Cloud offerings including IaaS,
VDIaaS and Backup as a Service. Vendor includes Cisco, NetaApp, EMC, VMware, Ubuntu and RHEV.
• Designed, implemented and lead a “go-to-market” strategy for our VDI as a Service managed
service offering.
• Designed and implemented a 2nd Data Center located in Denver, CO. and 3rd in Singapore.
• Write design and operational documentation.
• Provide recommendations on new or expansion of current Managed Services offerings to CTO.
• Provide technical sales on managed services sales calls including presenting solutions to C-Level
positions.
• Lead Architect on Backup as a Service product based on CommVault’s Simpana.
• Gathered requirements, researched and implemented a high scalable and distributed object based
storage system.
• Engineered an Infrastructure as a Service (IaaS) offering based on VMware’s vCloud Director
and CloudStack.
Environment: Our managed services offering increase by 200% in 2011.
Manager, System Engineering
My responsibilities include the overall direction of a System Engineering Team. The team includes presales
and post-sales implementation of Information Technology projects. Projects includes IP Telephony,
Virtualization, LAN/WAN and Storage.
• Controlled a $3M department budget. Managed the budget within +/- 5% month over month.
• Managed fifteen (15)+ concurrent projects within budget and time constraints.
• Provided operational direction and feedback to President/VP for System Engineering Team.
• Managed (Hiring, Mentoring and Termination) of ten (10) System Engineer with a range of 2 to
20 years of experience.
Environment: Manage the System Engineer team with an over 90% billable utilization
System Engineer IV
My responsibilities include the Planning, Design and Implementation of Cisco System’s Unified
Communications portfolio of products.
* Design and implemented over fifteen (15) Cisco IPCC Express Call Centers consisting of
approximately 250 agents.
* Developed Cisco Wireless Technologies based on both autonomous system and controller based
Access Points.
* Provide pre and post sales support for eight (8) sales people.
* Followed and updated a systemic Methodology for the deployment of Cisco System’s IP
Communications Products.
* Provide support to our Network Operation Center (NOC) in response to the customer questions
and outages.
Environment: Completed the 2008 calendar year with over 2000 hours of billable time.
• Managed System Engineer and Project Managers to adhere to a proven Methodology use for the
successful deployment of Information Technology projects.
Mark A. Nigh
SBC Southwestern Bell/AT&T - St. Louis, MO
Design Engineer
Home 314.909.9830
Mobile 314.620.0458
12/2000 – 12/2005
My responsibilities include the technical pre-sales of data communication products and services.
• Provide technical support and strategic technical direction for customers.
• Develop network designs and create statement of works to support services.
• Develop and maintain account relationships with existing and potential customer’s key technical
staff.
• Respond to Request for Information and Request for Proposal from global customers.
• Demonstrated leadership skills during troubleshooting and group exercises.
Environment: Design Engineer for Global Accounts with an $4 million sales goal. Exceeded 2001 goal by
85%. Grew total revenue business from 2000 by 90%.
Intermec Technologies - St. Louis, MO
1995 - 2000
System Engineer
Intermec Technologies’ core competency is the wireless LAN in a distribution and manufacturing
environment. My responsibilities included the integration of our wireless networking products into a
customer’s current infrastructure.
• Provided pre-sales, installation, and post-sales consultative support for the successful integration
of bar code data collection systems, wired and wireless networks.
• Prepare and demonstrate barcode data collection equipment for customers.
EDUCATION
Bachelor of Arts in Computer Studies
Emphasis in Information Management
Minors in Mathematics
Webster University, St. Louis, MO. 1988-1992
Master of Information Management
Washington University, St. Louis, MO.
2003
CERTIFICATIONS
CCNP, CCVP, CCIE Voice Written and EMC Technical Architect
• Develop and maintain account relationships with existing and potential customer’s key technical
staff.
Environment: System Engineer for the St. Louis District with a $6.25 million sales goal. My territory
included Eastern Missouri, Arkansas, Oklahoma and Southern Illinois.
• Execute complex installations providing recommendations for product configuration, cabling and
diagnostic procedures.