OBJECTIVE:

EXPERIENCE:

10/2014 - Present

Industry: Real Estate/Property Management

Realtor

7/2012 - 4/2014

Administrative Investigator

4/2012 - 5/2012

Industry: Insurance

Member Relationship Specialist IV - Seasonal Part time

Provided member service on existing Auto policies (not requiring licensure) through various channels (e.g. phone, e-mail, fax). Contributed to enterprise business goals through enterprise referrals and relationship building. Used established procedures to carry out routine work duties. Worked under direct supervision.Acquired and applied knowledge of products, services, and processes associated with auto policy adjustments. Acquired and applied member service techniques.Recognized life events and understood member's needs.Handled basic billing inquiries.Sought guidance from team members to resolve issues and to identify appropriate issues for escalation.

4/2011 - 7/2011

Industry: Electronics, Components, and Semiconductor Mfg

Consultant/Contractor

Test Automation Engineering, Test Station Documentation, Purchase Requisitions, RF Communications R&D

Completed test station documentation using HPQC, helped with RF pump set-up in lab including data download and analysis from test models using LabView, built coaxial cables, produced and tracked purchase requisitions using SAP, familiar with Project25, OTAR, ITAR, EDACS and other terms associated with working in military and government radio systems design and development environment

2/2006 - 1/2010

Industry: Engineering Services

Drafting and Design Technician/Researcher/Project Management

Created CAD projects and drawings using survey data, GIS information, engineering documents and redlines, verbal direction, municipal data and personnel. Created PDFs, plot files, Word documents and TIFFs. Assembled Stormwater Pollution Prevention Plans (SWPP) in compliance with the Virginia Department of Environmental Quality.  Worked in a team environment (including Marketing, Survey, Civil, Environmental and Land Development Depts.) to complete a project on time and within budget. Updated electronic files. Interpreted municipal codes, zoning regulations and application requirements. Worked in a civil engineering and surveying environment.  Organized Company-wide parties, picnics and team-building activities while staying within budget.

5/2005 - 2/2006

Industry: Energy and Utilities

Fiber Optic CAD Techician and Applications Specialist

Used AutoCAD to draw engineering and construction documents. Interpreted GPS information and translated it to drawings. ArcView 3.3 certified. Knowledge of Arc GIS 9.0. Used CAD to place OSP Engineering information on drawings. Created permit, construction and as-built drawings. Completed permitting paperwork for submission to utility companies and railroads. Completed daily reports. Presented safety topics at regular office meetings. Worked in team environment.

8/2004 - 5/2005

Industry: Architectural and Design Services

Sales Specialist and Interior Planner/Designer

Designed and drafted plans for interior spaces using 20/20 software. Read blue-prints, scheduled meetings, priced products, drafted the plans and presented them to the customer for review and purchase. Stayed within customer prescribed budget.  Walked the customer through the process and helped them make decisions. Worked as a team with the vendors, contractors and clients to get the job done.  Sold related appliances.  Met with vendors.  Determined merchandise needed and purchased items. 

4/2004 - 8/2004

Industry: Nonprofit Charitable Organizations

Drafter - Volunteer

Used AutoCad to draft house plans and schedules for a Habitat house. Printed the CAD drawings and presented them to director. Toured work site. Met with government officials to resolve site, zoning and neighborhood issues.

7/2003 - 9/2003

Industry: Other/Not Classified

Assistant Gardener

Maintained historical gardens and grounds for two historic tourist locations, Kenmore Plantation and George Washington's boyhood home, Ferry Farm. Supervised a team of Master Gardener volunteers. Fielded questions from visitors.

5/1998 - 7/2003

Industry: Insurance

Coordinating Network Liaison and Personal Lines Claims Adjuster

Evaluated and settled auto and injury claims. Used industry software and face-to-face meetings to determine value of claims. Reviewed body shop estimates and medical records.  Resolved claims. Independently issued drafts in excess of $7000. Managed personnel and processes at repair shops and claims offices via laptop computer, cell phone and interpersonal communication.  Presented benefits of using Network repair facilities. Traveled throughout the region resolving claims related issues with distressed customers.  Traveled about 75% of the time.  Performed cost/benefit analysis to produce the most cost-effective indemnification. Worked with a team to ensure a unified message to the customers and body shops within the Network. Received several awards for excellent customer service. Resigned in order to spend more time caring for my terminally ill mother in another part of the country.

5/1995 - 5/1998

Industry: Insurance

Insurance Claims Adjuster

Promoted within first year to independently assess and approve claims for commercial and municipal accounts. Handled these responsibilities in a field office with minimal supervision. Interpreted comprehensive coverage contracts for personal injury, liability and property claims. Determined liability. Interfaced with field staff and agents. Trained personnel for data entry. Handled scheduling and customer service. As Claims Service Representative in the regional office, I processed claims, interviewed policyholders, provided customer service, and interacted with agents and adjusters.

EDUCATION:

9/2003 - 12/2010

Vocational

Coursework: - Hydrology (Civil 3D)- Architectural, Civil and Mechanical Drafting and Design (AutoCAD)- Information Technology, Web Page Design, VB.Net

6/2005 - 9/2005

Professional

Graduate coursework Geographic Information Systems (GIS) ArcView (ArcView 3.3 and ArcGIS 9.0) Certified in ArcView 3.3 Environmental Science Department

6/1985 - 8/1991

Bachelor's Degree

BA in Geography and Environmental Studies with extensive course work in French. 3.3 GPA

CERTIFICATION:

10/2014

10/2012

12/2005

Certified in ArcView 3.3 (ESRI) in the graduate program of the Environmental Science Department of Lynchburg College.  This provides me with knowledge of geographic information systems and the ability to use and work with the software.

SKILLS:

Skill Name

Skill Level

LANGUAGES:

Languages

Proficiency Level

CAREER HIGHLIGHTS:

Strong interviewing and investigative skills. Over 5 years drafting experience. Extensive creativity, project management support and digital file manipulation experience executing projects on time. Excellent communication skills at all levels, including executive committees:  Facility Directors, FEMA, U.S. Congress, City Planning Department, Historical Preservation Commission of Lynchburg. Strong sense of quality with research and multi-tasking skills. Over 10 years insurance industry experience. Proven willingness to learn new technologies and company processes. Solid experience motivating staff. Short and long term strategic planning background with the ability to initiate and adapt to changing environments and requirements.

INTERESTS & HOBBIES:

Pickleball

Meeting New People/Networking

golf

Baseball

football

Film/movies

Swimming/Snorkling

Boating

Home and Garden

Traveling

AFFILIATIONS:

Association of American Geographers

National Association of Realtors

Arizona Association of Realtors