Mr. Deon M. Staton Sr.

 

Objective:

To further my career in the Customer Service, Administrative or related career field.

 

Experience:

 

Las Vegas, NV

 

July 2014-Present

 

Homemaker/Freelance laptop and computer repair

-House cleaning

-Scheduling

-Car Pool Driver

-Light Mechanics, plumbing, and accounting

-Fixed laptops and computers (software and hardware) for various types operating system, not including Apple

 

 

Las Vegas, NV

 

July 2011-June 2014

 

-Assisting neighbors, relatives and family friends with general labor and/or house keeping

-1^st grade tutor for general help with homework

-Driver for residential carpool to school

-Free-lance house cleaner where myself, and 3 others would clean homes for local residents

-Heavy data entry work for an online forum amounting to nearly 20 hours per week

 

 

 

 

 

JEM Group/Legal Helpers Debt Resolution- Las Vegas, NV

 

December 2010-July 2011 

 

Settlement Advisory Representative

 

-Managed the accounts of 300 plus clients assigned personally to me

-Scheduled and conducted follow up appointments for clients

-Responsible for keeping the client committed to their enrolled program as well as made sure they remained successful with managing their debt

-Assisted and advised clients in matters regarding to bankruptcy, credit counseling, settling debt, and financial management

-Worked very closely with the Operations Manager in problem solving situations that came up daily and weekly

-Responsible for timely addressing and returning  clients’ emails and phone calls

-Assisted the call center by answering the inbound calls from clients and addressing any questions, comments or concerns the clients may have had

-Responsible for linking faxed in correspondences from clients to the appropriate file

-Maintained several spreadsheets regarding client appointments and information

-Assisted the Data Entry department by inputting and uploading the clients’ information into the appropriate  files using several JEM Group/Legal Helpers Debt Resolution specific software

-In charge of getting in contact with clients whom were missing information regarding their account

 

-The Flower Boutique- Henderson, NV

 

September 2009-March 2010 

 

Lead Delivery Driver

 

-Responsible for loading and unloading multi-route deliveries daily

-Organized, designed, and created routes to make punctual and accurate deliveries to clients per their requests

-Delivered many types of floral and basket arrangements to Hospitals, customer homes, and businesses personally, without direct supervision

-Made follow up calls to reschedule customers that were not available during the time of delivery

 

-Cox Communications- Las Vegas, NV

 

October 2006 – September 2008 

 

Route Footage Designer I

 

-Responsible for updating all asbuilds along that our department deals with

-Responsible for drafting base maps into AutoCad from prints receive from contractors

-Responsible for ensuring that all maps are up to date and listed in their respective node area

-Worked with a team of four other designers updating .dwf files created from all of my departments .dwg (CAD) files

-Maintained an excel spreadsheet to track every drawing turned into me, showing time received, time completed, and whether or not the file is accessible to me or not

-Responsible for updating the cables specs of all maintenance and asbuild drawings in Load Data, a cable spec program

-Dealt face to face with contractors, field technicians, and project planners while completing their work requests

-Worked in the field with various construction companies for the city as well as the county

 

 

 

-Southwest Gas Corp- Las Vegas, NV

 

May 2006-August 2006

 

Electronic Mapper/Cad Specialist

 

-Responsible for updating existing pipeline drawings using sun station.

- Made sure that Southwest Gas maps and the GIS maps were the same

-Responsible for converting old pipeline drawings with out of date materials to Southwest Gas’s existing materials via Sun Station

-Assisted with maintaining the as built fillings and keeping them in alphabetical order

-Worked with contractors to let them know where various pipes existed out in the field

-Worked with a survey team on occasion as their gas line locater for residential areas

 

 

 

 

 

 

-United States Air Force- Hill AFB, UT

 

July 2003– April 2005

 

Site Development Drafter/ Security Forces Augmentee

 

-Responsible for expedient and courteous customer service

-Responsible for various site drawing upgrades on Hill AFB.

-Assisted in the S.T.A.R.T. Inspection by designing and updating the HAFB map.

-Designed a total of two new dormitory buildings that were added on HAFB 

-Responsible for the base’s new commissary upgrade drawing project

-Experience Updating As-built/Awaiting Construction drawings

-Filing completing drawings in the drawing vault

-Managing and updating a digital drawing vault Responsible for various site surveying   projects

-While armed, was responsible for guarding the entrance of the air force base

-Security escorted foreign diplomats while visiting the air force base

-Patrolled the air force base in a squad car while tasked as a security police

  officer augmentee

 

Education:

 

University of Phoenix

 

2006-2008

 

-Information Technology

-Information Systems

 

 

 

 

 

 

 

 

 

Hill Air Force Base Hill AFB, UT

 

2004-2005

 

-AutoCAD 2004/2005 upgrade Training Course

-Maxview upgrade Training course

-Microstation upgrade training course

-Auto Land Desktop training course

-9 months Redline and As-built drafting OJT

-Trimble GPS 5700 TSCe upgrade Training Course

-Trimble GPS 5800 TSC upgrade Training Course

-8 months Leica/Geotometer survey OJT

-8 months Trimble GPS survey OJT

-1 year of Career Developmental Courses for drafting 

 

 

Army Engineer Corp Technical School Ft. Leonard Wood, MO

 

2003-2004

 

-26 credits in construction Surveying

-1 months AutoCAD 2004 Training

-1 month Site Survey Training

-1 and a half months Trimble 5700 GPS Training

-1 month manual drafting

 

 

 

 

 

Mojave High School Las Vegas, NV

 

2003 (Graduated)

 

-Psychology

-Criminal Justice

-General Studies

 

 

Certificates/Awards

 

-2003 Smart Grad certificate recipient at Mojave High School

-War hawk Graduate out of Basic Training

-In top graduating class out of Air Force Technical Training School at Fort Leonard wood

-Received Physical Fitness coin of the Air Force, one of the first airman at Hill Air Force Base to receive the award

-Certification of Recognition for AutoCAD 2000/2004 from Ascent

-Certificate of Achievement for successfully completing Technical Support: Interaction with Computers

-Customer Service Appreciation course from Skillsoft

-Certificate of Achievement for successfully completing Technical Support: PC -Configuration I -course from Skillsoft

-Certificate of Achievement for successfully completing Technical Support: PC -Configuration II course from Skillsoft 

-Can Type 68 WPM with 98% Accuracy per Typing test taken with Apple One (1/2013)