Dena Miller

Miller74d@yahoo.com              1975 Dublin Blvd. Colorado Springs, CO 80918              719-271-4883

Administrative support professional experienced in fast-paced environments demanding strong organizational, technical, and interpersonal skills.  Highly trustworthy, ethical, and discreet; committed to superior customer service.  Confident and poised in interactions with individuals at all levels.  Capabilities include: 

 

● Customer Service & Relations              ● Word Processing & Typing                            ● Computer Operations

● Filing & Data Archiving                            ● Office Equipment Operation              ● Telephone Reception             

● General Accounting                                          ● Problem Solving                                          ● Accounts Payable/Receivable

 

Accomplished Skills & Experience

 

Administrative & Supervision

·         Proficient in Windows, Microsoft Office Suite, Abode Acrobat, & Quickbooks

·         Performed routine office duties under minimal supervision

·         Maintained statistics, databases, and adhered to client contracts

·         Processed information correctly, efficiently, and effectively

·         Scheduled, coordinated, and facilitated meetings

·         Organized work load and managed a large number of projects concurrently

·         Successfully interfaced with a large spectrums of people pursuant to achieving objectives on time

·         Coordinated multiple projects under tight deadlines in fast paced environments

·         Calculated time sheets and related duties for payroll preparation

·         Created flyers and other materials for distribution using desktop publishing programs

·         Arranged & coordinated travel for employees

·         Protected company assets through adherence to company policies and procedures

·         Managed new hire process – checking references, interviews, and led employee /client training programs

·         Supervised, coordinated, and inspected the work of employees

 

Customer Service

·         Answered busy multi-line phone system, screened call, and referred called to appropriate personnel

·         Communicated with customers selling merchandise, rental equipment, and services

·         Maintained inventory, company files, and insurance records via computer tracking system

·         Utilized cash register for customer transactions, handled refunds/ exchanges, & prepare bank deposits

·         Responded to client questions and/or requests; fielded complaints and resolved concerns, as necessary

·         Greeted internal/external clients in a professional, courteous manner

·         Excellent written and oral communication and customer service skills

 

Education & Certifications

 

National American University                            A.A.S. – Business Management                                          Colorado Springs, CO    Graduated Feb 2008

 

Employment History

 

Exceptional Care for Women              Admin. Assistant / Biller              Colorado Springs, CO                            2011-Present

Denver Art & Frame                            Office Admin                                          Colorado Springs, CO                                 2009-Present

Your Family Medical Home              Admin. Assistant / Biller              Colorado Springs, CO                            2011-2013

URS                                                        CAD / GIS Drafter                            Colorado Springs, CO                                 2006-2009