dwain411@gmail.com 16540 Ruego Way Caldwell, ID 83607

208-602-7180

SUMMARY OF QUALIFICATIONS

·  13 years experience in the Professional Engineering Industry

·  5 years experience Business to Business Sales Autodesk Software applications to commercial and government

·  7 years experience in AutoCAD and Civil 3D Training

·  Microsoft Office software applications including Power Point, Word Excel, Outlook, Publisher

·  Various Business Problem Solving applications

·  Strong Presentation skills

·  Excellent Oral and Written Communication skills

·  Detail oriented

·  Team player

EMPLOYMENT HISTORY

City of Caldwell – Caldwell, IDAugust 2013 to Current

Civil drafting Tech

Civil Designer preparing residential and commercial construction documents for local government review as the city designer. Working closely with City Staff for all engineering design needs. Right-of-way inspections and application handeling

Adecco/Idaho Power – Boise, IDJanuary 2013 to August 2013

CADD\GIS Support group

Install and Technical Support for the Design departments for Idaho Power as a temporary contractor in the Head Quarters building at Idaho Power. Duties include watching the usage of the Licenses for the many different design software the company uses and fixing issues when users have them, installing programs for new hires and upgrading the software. Training and support for over 250 installs of AutoCAD MAP 3D, Autodesk Utility Design, Civil 3D Arch GIS and other Design GIS software.

TowerCOM – Star, ID April 2011 to December 2012

Drafting Technician

Drafting Technician for Structural engineering of Communications towers using AutoCAD Civil 3D to create leasing/zoning and construction drawings for jurisdiction  and client approval. Drawings include, road design and grading plans.

DIRECTV – Boise, ID October 2010 to April 2011

Customer Service Rep.

Customer Support and sales for DIRECTV home satellite systems. Taking inbound calls from customers and deescalating issues. Sales and customer support, overcoming objections and resolving issues with the customer,

Pinnacle Security – Orem, UT April 2009 to October 2010

Retention Supervisor/Cancelations Specialist

Customer Support and sales for residential alarm systems. Taking inbound calls from customers and deescalating issues and helping the customer see that they need to keep the system. Resolving technical issues with the system were applicable. Helping to retain customers and increasing the companies ability to fulfill the customers needs increasing profit.

Prosoft– Orem, UT April 2008 to January 2009

Application Engineer/Trainer

Customer Support, Training and Sales for Autodesk products including AutoCAD, AutoCAD Civil 3D, Land Desktop Companion, Map 3D, Autodesk Revit Architecture and Navisworks. Working on a marketing team, to creating proposals and sales presentations for companies to purchase software solutions and training. Clients include Commercial, Local, State, and Military Government.

ITT Technical Institute– Murray, UTSeptember 2008 to February2009

Adjunct Instructor

Part-time Instructor for the Computer Aided Drafting and Design Program, teaching AutoCAD and Civil 3D drafting techniques to ITT Students. Creating curriculum that fits with in the teaching guidelines given by the school and presenting it in a way that the students retain the info for usage as they enter the workforce.

ITT Technical Institute– Boise, IDSeptember 2006 to April 2008

Adjunct Instructor

Part-time Instructor for the Computer Aided Drafting and Design Program, teaching AutoCAD and Civil 3D drafting techniques to ITT Students. Creating curriculum that fits with in the teaching guidelines given by the school and presenting it in a way that the students retain the info for usage as they enter the workforce.

The Terra Firm - TerraCAD- Eagle, IDMay 2007 to January 2008

Sales Manager/Trainer/CADD Manager

Training and Sales Manager and Drafting Manager preparing residential and commercial construction documents for local government review.

Created new company division for Sales and Training of Autodesk products. Fulfilled Autodesk requirements for Autodesk Authorized Reseller completing a full Business plan and five year projections. Working as the marketing team, to creating proposals and sales presentations for companies to purchase software solutions and training. Clients include Commercial, Local, State, and Military Government  

PacifiCAD INC. – Boise, IDOctober 2005 to May 2007

Technical Sales Specialist

Training, Sales, Customer Support for Autodesk Software systems including AutoCAD, Civil 3D, Land Desktop, Revit, Architectural Desktop and many others. Working on a marketing team, to creating proposals and sales presentations for companies to purchase software solutions and training. Clients include Commercial, Local, State, and Military Government

All  CAD QST – Boise, IDApril 2005 to October 2005

Civil Designer/Marketing Manager

Civil Designer preparing residential and commercial construction documents for local government review as a contract drafter. Training for Autocad and drafting techniques

Marketing Manager creating new ways for possible income and business growth creating proposals and sales presentations to Engineering Firms to purchase drafting services.

EDUCATION

University of Phoenix – Boise, IDGraduated July 2006

Masters of Business Administration

University of Phoenix – Boise, IDGraduated September 2004

Bachelors of Science, Business Management

ITT Technical Institute – Boise, IDGraduated September 2001

Associates of applied science, Computer Aided Drafting and Design

REFERENCES – Upon request