Salesforce Developer/ Administrator

Professional Summary:

·   Over 8 years of IT experience with above 5 years’ experience in the Salesforce.com CRM Platform both as Developer and Administrator.

·   Extensive experience in application design, customization, development, support on Salesforce.com, Force.com platform and Web based application using Apex.

·   Salesforce Certified Platform Developer I.

·   Experience in SFDC Development in implementing Apex Classes, Controllers & Triggers and Visual Force.

·   Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.

·   Ability to efficiently analyze and interpret data using Salesforce.

·   Expertise in Sales and Service cloud platforms.

·   Automated Business processes through Visual workflows and process builders, validation rules and formula fields.

·   Well versed in Administration setup such as manage users and data management.

·   Expert in Requirement Gathering, Product Life Cycle Management, Project Management, Agile & Waterfall Methodologies, Scrum Management, Release Management & Managing Priorities and deliverables between Multiple Business and Technical Teams.

·   Experience working on data migration projects.

·   SFDC Techno Functional with thorough knowledge of requirement gathering from functional and other business users.

·   Experience working with both point-and-click configuration as well as programmatic customization.

·   Extensive experience in salesforce.com implementation cycle in Sales, Marketing, Service and Support modules.

·   Lead planning meetings, analysis development, test inspections, and other project meetings throughout project life cycle.

·   Extensive experience with Salesforce Marketing Cloud or ExactTarget.

·   Expertise in SFDC Software Development Lifecycle (SDLC).

·   Experience in Buddy Media, Radian 6 and Social Studio in different projects.

·   Experienced in using Eclipse IDE, Force.com ANT, Developer console for development and debugging and query.

·   Preparing and deploying incremental builds and coordinating with multiple teams in order to deploy the release into production.

·   Extensive experience in various databases including SQL Server, MySQL and Oracle.

·   Experienced in UI including CSS, Bootstrap, Javascript, Jquery, HTML, XML and AJAX.

·   Worked with version control tools like TFS, Git, etc.

·   Implementation experience on using Apex Language (Classes, Controllers & Triggers), VisualForce pages, Custom tabs, Custom Objects, S-Controls, Reports, Analytical Snapshots and Dashboards.

·   Efficient in understanding the business requirements and creating custom apps, custom objects and fields, relationships, page layouts, validation and workflow rules.

·   Experience in Service Cloud console including working with CTI adapters as well as mobile application integrations.

·   Experience in deployment from Sandbox to Production using Force.com Migration Tools like Force.com IDE and Change Sets.

·   Experienced in creating public groups, different types of reports and dashboards.

·   Handled  various security configurations of Marketing Cloud.

·   Experienced in creating public, private and unlisted Chatter Groups to collaborate with other team members while working in a team.

·   Excellent knowledge and understanding of Salesforce.com governor limits.

·   Strong Object Oriented Development skills.

·   Worked on several projects wherein integrated UI with salesforce as per the customer need and requirement.

·   Experience in implementing integrations with Marketing Cloud and Salesforce.

·   Experienced in mobile application development for a cross-platform JavaScript based solution using AngularJS.

·   Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.

·   Sales Cloud expertise and very good experience in Lead Management as well as Opportunity management areas.

·   Efficient in using the translation workbench and creating mass emails using various templates such as text, html, custom html and Visualforce.

·   Experienced in working with various Salesforce apps such as Roll Up Helper, Field Trip and Jitterbit Data Loader also mobile apps such as Evernote for Salesforce, Cirrus Insight.

·   Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing (UAT).

·   Accurate in setting the appropriate workflow and validation rules on the given data.

·   Experienced in using the Data Import Wizard, Data Loader and Jitterbit Data Loader data migration tools.

·   Experienced with enterprise integration to Salesforce.com.

·   Experienced in adding campaign members from contact, lead and person account reports.

·   Experienced in managing campaign members and updating the status of campaign members using campaign history related list, manage members, and from a CSV import file.

·   Precise in setting up the user permissions as an administrator for accurate and secure data analysis.

·   Experienced working in Cross-functional teams, identifying business requirements and supporting sales/marketing efforts.

Technical Skills:

Certifications:

·   Salesforce Certified Platform Developer I.

Client: Monsanto, St. Louis, MO                             Jan 2015 – Till Date    

Role:Salesforce Developer/ Administrator

Responsibilities:

·               Performed the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.

·               Interacted with various business team members to gather the requirements and documented the requirements.

·               Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT and production Sandbox (environment).

·               Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects, tabs, Components and Custom links.

·               Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.

·               Define, communicate, and manage a Change Management (Release) process to develop and implement new applications and updates to existing applications.

·               Using Salesforce ExactTarget Marketing Cloud extensively.

·               Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

·               Customized Sales Cloud for campaign, leads, and opportunity objects. Also, implemented sales automation to track contract opportunities and leads.

·               Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

·               Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

·               Created Custom objects and fields- Leads, Marketing, Campaign, Dashboard, Sales and Account etc.

·               Integrated process into build system which auto-generates REST API documentation from source code improving API documentation quality and availability while reducing maintenance cost.

·               Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

·               Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

·               Worked with management and other developers to translate marketing needs into design requirements.

·               Developed complex workflows and approval processes for automating business logic

·               Used Force.com platform for developing feature rich and user-friendly Visual force pages for enhancing Sales Force UI.

·               Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com, Migration Tool

·               Creating custom, general use modules and components which extend the elements and modules of core AngularJS

·               Inserted and Updated data using data Loader.

·               Expertise in visual flows and process builder.

Environment:  Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool.

Client: Western Union, New York, NY                             July 2013 – Dec 2014                             

Role:SalesForce Developer

Responsibilities:

·   Involved in Salesforce.com Application Setup activities and customization to match the functional needs of the organization.

·   Implemented the requirements on Salesforce.com platform using APEX and VisualForce.

·   Worked with various salesforce.com objects like Leads, Accounts, Contacts, Opportunities etc.

·   Involved in development of Business Components/Objects, applets, and screens. Assisted with complex scripting to interface with client user interface (UI).

·   Implemented Application Security

·   Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.

·   Developed Apex Classes, Triggers, and Controller Classes for various functional needs in the application.

·   Developed integrations using SOAP and REST Web Services.

·   Developed email Services for Inbound email processing.

·   Developed Visual Force Pages for Wizard Style Screens

·   Developed and deployed workflows and approval processes for opportunities and products/assets management.

·   Helped to better integrate the application with the OpenLayers Javascript mapping framework.

·   Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

·   Attended project meetings, Off-Shore meetings, release meetings and QA status meetings for the Project.

·   Configured the Analytic Snapshots to load the data on regular basis for the sales performance and lead generation statistics.

·   Created and used Email templates in HTML and Visual Force.

·   Worked with Service Cloud console with Computer Telephony Integration (CTI).

·   Web application development for backend system using AngularJS and Node.js with cutting edge HTML5 and CSS3 techniques

·   Worked in opportunity management and lead management areas with the client requirements.

·   Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

·   Experience in data migration from Excel, MS Outlook and Legacy Systems using Data Loader, Import Wizard, Data Loader.

·   Used the sandbox for testing and migrated the code to the deployment instance after testing.

·   Interacted with the Salesforce.com premium tech support team on a regular basis.

Environment: Salesforce CRM, Apex Language, Visual force Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL.

Client: Carestream Health, Rochester, NY             Aug 2012 – June 2013       

Role: Salesforce Consultant

Responsibilities:

·   Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

·   Designed and customized visual force pages using controller extensions, custom controllers and standard controllers.

·   Developed Apex triggers, classes to achieve user’s desired functionality and have written the dependent test classes.

·   Involved in Deployment, deployed all the classes, triggers, objects, components, pages from sandbox environment to production environment.

·   Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects. Used it to read, extract and load data from comma separated values (CSV) files.

·   Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

·   Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.

·   Created workflow rules and defined related tasks, email alerts, and field updates.

·   Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

·   Resolved issues related to call centers, CTI adapters and mobile applications.