JOHANNA J. ATENE

997 E Pine Knoll Dr., Apt. 923

Flagstaff, AZ 86001

(928) 707-9298

jja758@gmail.com

EDUCATION

NORTHERN ARIZONA UNIVERSITY

THE W.A. FRANKE COLLEGE OF BUSINESS

Bachelor of Science in Business Administration – Computer Information Systems

  · Utah Navajo Royalties Holding Fund Scholarship for academic excellence, 2011-2012

  · Chief Manuelito Scholarship for academic excellence, 2010-2011

SKILLS

  · Excellent English communication skills, written and spoken

  · Experience in business process analysis, project planning, user-acceptance testing preparation and

coordination, and implementing enterprise platforms.

  · Experience with the definition, development and testing of enhancements

  · Experience working with work teams globally including employees and suppliers

  · Ability to prioritize multiple on-going responsibilities

CERTIFICATION

  · Six Sigma Green Belt - Design for Six Sigma (DFSS) Certification, May 8, 2013

  · I/CAD System Administration Certification, November 20, 2014

EXPERIENCE

COCONINO COUNTY SHERIFFS OFFICE

CCSO IT – Computer Aided Dispatch (CAD) System Specialist

Flagstaff, AZ

  · Serve as lead on CAD and CAD related projects and tasks.

  · Perform a variety of complex analytical duties in the development, operation, administration, and support

of the Flagstaff 911 & Communications Center CAD System.

Oct 2014 – June 2015

  · Contact vendors for components, technical reference and/or services required for system maintenance and

enhancement projects.

  · Troubleshoot technical issues and identify modifications needed in existing applications to meet changing

user requirements.

  · Troubleshoot, analyze, and resolves system problems. Work proactively to identify potential issues and

recommend/implement preventative solutions.

  · Liaison with the Flagstaff 911 & Communications Center to assist in refining business processes and

develop recommendations and action plans including data standards, process workflows, and template

configurations.

  · Perform technical writing duties in the development, production and maintenance of system

documentation, instructional materials and procedural manuals.

PIMA COUNTY

ITD – Applications Developer

Tucson, AZ

  · Participated, as an Applications Analyst, in the analysis and testing implementations of the Public Works

Land and Permit Management software systems replacement.

  · Participated on lead cross-functional teams and able to effectively present ideas and technical solutions.

1 | J o h a n n a A t e n e

Aug 2013 – Sept 2014

Flagstaff, AZ

May 2012

  · Respond to user inquiries on CAD system operations; troubleshoot and diagnose system and user problems.

  · Manage and troubleshoot CAD system integration including interfaces such as Informer, I/Mobile, and

Mobile Data Computers (MDC).

  · Interface directly with customers to review and document business requirements

  · Provide guidance and create the development of test plans for unit testing, systems integration testing, and

user acceptance testing and execution.

  · Document use-case testing scenarios and coordinated user acceptance testing activities through defectclosure.

  ·

Process analysis/improvement utilizing Six-Sigma tools and methodology.

  · Define and design new, complex or enterprise critical systems, modification, and interfaces including the

execution of detailed requirements, solution/design, construction, user acceptance testing coordination, and

implementation.

  · Monitor on-going Public Works Department support requests.

  · Provided application-level training and support for end users on Accela.

o Organize and participated in developing training procedure manuals and guides and course

materials such as handouts and visual materials.

  · IT Project Management

o Present information using a variety of instructional techniques or formats, such as role playing,

simulations, team exercises, group discussions, videos, and lectures.

o Served as IT liaison within the Public Works organization for process improvement, business

process and system integration, project status reporting, problem reporting and resolution.

o Adhered to Public Works ITD Project Management Process for all deployment activities.

HONEYWELL AEROSPACE IT

Analyst Sr System Integration

Tempe, AZ

  · Participated, as a subject matter expert, in project planning sessions with customers, developers, and team

members. Participated in the review and refinement of business requirements, and assessment of solution

feasibility.

  · Reviewed any effort related to the major modification of existing systems to ensure compliance to best

practices and system architecture standards.

Aug 2012 – June 2013

  · Defined and designed new, complex or enterprise critical systems, modification, and interfaces including

the execution of detailed requirements, solution/design, construction, acceptance testing coordination, and

implementation.

  · Tested and implemented complex or critical projects in the Salesforce application portfolio, ensuring the

solution meets the needs of the business partners.

  · Provided guidance and created the development of test plans for unit testing, systems integration testing,

and user acceptance testing and execution.

  · Logged, tracked, and verified resolution of software and specification defects in HPQC.

  · Documented all phases of the Systems QA process.

  · Salesforce.com specific experience & skills:

o Apex Data Loader, Jitterbit, and Workbench tools for importing and exporting large amounts of

data.

o Assisted with on-going support requests, administrative needs of users, and maintenance of

Salesforce.com.

  · Managed compliance data located in SFDC to ensure PCI-compliance.

  · Build – IT Project Manager

o Developed test case scenarios.

o Assisted with training and documentation through communication plans and training materials.

o Responsible for SFDC weekly data exports in support of SFDC best practices for data backups.

o Participated in the definition and negotiation of contract requirements with suppliers with respect

to individual statements of work.

o Served as IT liaison within the organization for process improvement, business process and

system integration, project status reporting, problem reporting and resolution.

o Monitored vendor performance, identifying issues/gaps and implementing corrective action.

o Participated in problem resolution with vendors.

o Adhered to MOS for deployment activities and used Aerospace IT Command Media for all

documentation.

2 | J o h a n n a A t e n e

REFERENCES

BRID DOWER

Honeywell Aerospace IT

Manager IT

Tempe, Arizona

Email: Brid.Dower@honeywell.com

Phone: (480) 286-8766

HEIDI HANSEN

Kaiser Permanente

Business Analyst

Lake Oswego, Oregon

Email: Hj_Hansen@msn.com

Phone: (309) 846-5745

BOB MCLEAN

General Motors

Oracle Siebel CRM Developer

Chandler, Arizona

Email: rmclean4@cox.net

Phone: (480) 577-3609

THERESA JOHNSON

Coconino County Sheriff

Technical Specialist II

Flagstaff, Arizona

Email: tejohnson@coconino.az.gov

Phone: (928) 606-5867

3 | J o h a n n a A t e n e