PROFESSIONAL SUMMARY

 

·   CRM Consultant having experience of around 8 years in design, development, implementation, testing and support of various Business Applications.

·   Around 4 Years of extensive experience in Salesforce.com as Salesforce Developer and hands on experience in Administration and Data/Code migration.

·   4 Plus Years as a Siebel Consultant and worked on Siebel Applications like Siebel Communication, Siebel Financials, Siebel Public Sector and Siebel Pharma Applications.

·   Worked on Requirements gathering, Estimations, Design, Development, UAT and Production support activities for implementations and new enhancement requests from the business.

·   Excellent programming skill on Force.com Apex, Visualforce, Triggers, Batch Apex.

·   Expertise in Veeva configuration, Administration and VBiopharma.

·   Hands on working experience on Apex Data loader, Change Set, Eclipse, ANT, Jitterbit Data Loader and Informatica

·   Experience in implementing OWD, Role Hierarchy, Sharing and creating Custom Profiles, Permission Set, Email Templates, Page Layouts, Workflows, Approvals and Reports.

·   Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports and various other components as per the requirements.

·   Hands on working experience on SOQL, SQL and PL/SQL.

·   Experience in design and development of interfaces using Informatica and Oracle.

·   Excellent in Analysis, Design and Development of business applications using Siebel/Siebel tools, Configuration, EIM, Workflows, Assignment Manager.

·   Good understanding of Data warehouse concepts.

·   Prepared and executed the Unit Test Plans and System Test Plans and User Acceptance Test plans.

·   Experience in Release management, Configuration management, Knowledge Management (KM) documents preparation and training of end users.

·   Involved in the all phases of Software Development Life Cycle (SDLC) and Project Management Activities.

·   Extensive Domain knowledge on Social Networking, Pharma, Insurance and Telecom.

·   Ability to work on Agile based scrum model

·   Experience in quality management system HP Quality Center

·   Good in Team leading, team building skills and managed onsite-offshore co-ordination.

·   Managing production support activities independently, forming the one-point contact with the end users, Client IS team and Development/Support Teams.

·   Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

 

  TRAINING AND CERTIFICATIONS

 

Organization	Certificate	Year Of Completion
Salesforce.com	Salesforce.com Certified Sales Cloud Consultant	2014
Salesforce.com	Salesforce.com Certified Administrator	2013
IBM	IBM Cast Iron	2013
Veeva	Veeva Certified Administrator	2011
Salesforce.com	Salesforce.com Certified Developer	2011

 

 

TECHNICAL SKILLS

CRM:

Salesforce.com configuration, Customization and Migration, Veeva Administration, Apex, Visual force, Apex Data loader

Siebel 8x/7x, Tools Configuration, Workflow Process, Enterprise Integration Manager (EIM)

DBMS/RDBMS: Oracle 9i/10g

Languages: C, C++, Core Java, JS, SQL, PL/SQL

Operating Systems: Windows

Utilities: SQL*Plus, TOAD, JQuery UI, Apex Explorer, ANT, Eclipse, GIT Version Control, Force.com Office Toolkit

ETL Tools: Informatica 8.6

PROFESSIONAL EXPERIENCE

 

LinkedIn, USA:Aug, 2014 – Till date

Role: Lead Salesforce Developer 

Project Title:  LMS Deal Wizard & SFDC Server Split

Description:  LinkedIn Corporation is a social networking website for people in professional jobs. Deal Wizard is a LinkedIn customized version of the standard SalesForce.com Opportunity object that most sales system users use. Deal Wizard makes navigation of the Sales Process as well as the Salesforce tool much easier, has smarter fields that are defaulted based on the user profile and requires less data entry when creating, managing and finalizing an Opportunity.

 

Environment:

Salesforce.com, jQuery, JS

 

Responsibilities:

 

·   Analyzing requirements and preparing Design documents

·   Developed  Visual force Page for opportunity product selector to add/edit/delete products for the opportunity and creating opportunity schedules

·   Developed Class and wrapper class to hold product information like Product Name, List Price, Quantity, Total Price, Start and End Date.

·   Developed apex trigger for opportunity product roll up

·   Implemented utility class to fix recursion of triggers across objects

·   Implemented jQuery date picker and formatting to display dates based on user’s locale

·   Implemented jQuery UI for autocomplete in product name field

·   Implemented remote action method in class to call from JS for autocomplete functionality

·   Developed Field Sets and Dynamic SOQL to display the opportunity fields in page

·   Implemented apex components

·   Implemented workflows and validation rules

·   Developed test class

·   Maintaining daily code back up by checking out and checking in to gitorious project repository

·   Deployed code in various environments using ANT

·   Prepared release components

·   Prepared knowledge transition document for admin team for maintenance

·   Impact analysis of SFDC server split

·   Identifying and removing the hard coded reference of SFDC server instance name from impacted areas like custom buttons, custom links, email templates, classes, pages, etc

 

LinkedIn, USA:May, 2014 – July, 2014

Role: Lead Salesforce Developer 

Project Title:  Service Order Management

Description:  The LSS Order management team uses Service Order (aka Channel Order Application) tool in LinkedIn SFDC platform. Users create service order and calculate seats data manually and submit to Salesforce. Since large volumes of service order submissions are rising quickly due to the LSS's growth trajectory, company wanted to automate the service order creation and submission process with appropriate calculations of seats for various opportunity types.

Environment:

Salesforce.com

 

Responsibilities:

 

·   Analyzing requirements and preparing Design documents

·   Created custom button on Opportunity to validate data for creating order

·   Implemented utility class to evaluate service order type for different opportunity type, calculate the order quantity and create service order and its related service order detail record

·   Implemented roll back functionality in case of any errors

·   Created formula fields and workflow

·   Created validation rules

·   Implemented batch class to create reduction orders

·   Developed test classes

·   Deployed code in various environments using ANT

·   Prepared unit test scripts and executed

·   Fixing defects during UAT

·   Updated historical data through apex data loader

 

LinkedIn, USA:Feb, 2014 – Apr, 2014

Role: Lead Salesforce Developer 

Project Title:  Waddel Phase-2

Description:  Objective of the project is to automate the product provisioning process for LTS and LSS non-media products for Enterprise Support Team. Before closing the opportunity to closed won, it’s mandatory for users to provide the product provisioning details so that productivity will be enhanced while ES team will be provisioning the product in CS tool.

Environment:

Salesforce.com

 

Responsibilities:

 

·   Developed  Visualforce Page for displaying product provisioning details for selected opportunity

·   Developed Class and wrapper class to hold provisioning details

·   Created custom setting data to hold the product code, contact role and career page flag

·   Implemented Opportunity Trigger to validate and throw error message if product provisioning is not completed

·   Developed test class

·   Created custom label to store error messages

·   Deployed code in various environments using ANT

 

LinkedIn, USA:Jan, 2014 – Feb, 2014

Role: Lead Salesforce Developer 

Project Title:  Large Campaigns – Apsley LSS and LMS

Description:  The objective of the project is to overcome the CPU Time Limit Exceeded error while processing bulk campaigns in synchronous transaction through dynamo and apsley logic. To overcome the issue large campaign members need to be processed asynchronously.

Environment:

Salesforce.com

 

Responsibilities:

·   Implemented the campaign trigger

·   Created Fields , Rollup Summary Fields, Formula fields and custom labels

·   Created scheduler class and batch class which is called from the trigger to process records asynchronously

·   Developed test class

·   Deployed code in various environments using ANT

 

LinkedIn, USA:Nov, 2013 – Dec, 2013

Role: Lead Salesforce Developer 

 

Project Title:  Analyze SOQL

Description:  Objective of the project is to analyze each query to find the optimal approach to obtain query results. Using the explain parameter it returns details on how Salesforce will optimize the query, without actually running the query. Based on the response, we can decide whether to fine-tune the performance of our query by making changes like adding filters to make the query more selective.

 

Environment:

Salesforce.com, jQuery, JS

 

Responsibilities:

 

·   Developed Visualforce Page

·   Implemented REST API Query Resource

·   Implemented jQuery datatable for displaying the result

·   Modified large SOQL queries to fine tune the performance based on cardinality, fields, leading operation type and relative cost

 

 

LinkedIn, USA:Sept, 2012 – Oct, 2013

Role: Lead Salesforce Developer 

Project Title:  LinkedIn Customer 360

Description:  The objective of the project is to improve the quality and usage of LinkedIn GSO Sales system application by simplifying process and technology which includes enhancement of user interface and providing single view of customers.

Environment:

Salesforce.com

 

Responsibilities:

 

·   Requirement Analysis, Design and Development of new features

·   Understanding the architecture of the existing application and creating gap analysis document, clearly identifying the data and discussing with client for requirement clarifications

·   Created Custom Salesforce.com custom objects, fields and validations needed for the application

·   Implemented Apex Classes, Triggers, Workflows and Batch Class

·   Developed Apex Test classes, Visual Force Page and Java Script Remoting

·   Created VF email templates

·   Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements

·   Peer review of code

·   Creating package and deploying code in various Salesforce.com instances

·   Worked on data migration from to SFDC using Data Loader

·   Defect fixing during the UAT

·   Providing Guidance, support and mentoring other members of the team

·   Design and Review of Test cases

·   Fixing post deployment issues in production environment

 

Kimberly-Clark, UK:July, 2012 – Sept, 2012

Role: Salesforce Developer 

Project Title: Kimberly-Clark Efficient Workplace

 

Description: Kimberly-Clark is a leading global health and hygiene company with global manufacturing capability and iconic brands that are an indispensable part of life for people in more than 150 countries. The efficient workplace helps drive continuous improvement in operational efficiency, safety and occupational health for automotive, aerospace and metal manufacturing industries. The EFWP iPad application is integrated with the SFDC sales application in capturing various industries information related to Automotive, Metal and Aerospace.

Environment:

Salesforce.com, SQLite

Responsibilities:

·   Analyzing integration requirements between iPad Mobile App and the SFDC Application

·   Provided required information to mobility team for the integration approach whenever required

·   Understanding of mobile app schema and validating the mapping to fit into SFDC objects

·   Querying the data from Mobile app SQLite data base and building SOQL queries to fetch similar data from SFDC

·   Provided SOQL queries to Mobility team as per the need

·   Configuration of the SFDC Objects and content library to fit into Mobile app requirements

·   Worked on Apex data loader to export and import data into SFDC

·   Identified the classes supported in mobile SDK for Salesforce.com REST API while getting values from pick list and getting Meta data related to objects

 

Abbott Vascular, India:May, 2012 – June, 2012

Role: Salesforce Developer 

Project Title:  Abbott Order Management

 

Description: The objective of the project is to introduce the AV Global Instance of salesforce.com (SFDC) to AV India with basic CRM functionality for the distributors, AV India CS and AV sales rep for Order processing.

 

Environment:

Salesforce.com

Responsibilities:

·   Analyzing high level requirement and preparing technical design document

·   Implementing POC and presenting to client

·   Developing custom objects, workflows, email template, triggers, apex classes, etc

·   Worked on SFDC integration with SAP for order creation which includes implementing HTTP callout

·   Coordinating with other team members at offshore

 

Johnson & Johnson, USA:April, 2012 – May, 2012

Role: Salesforce Developer 

Project Title:  J&J – Professional Education

 

Description: Johnson & Johnson is an American multinational medical device, pharmaceutical and consumer packaged goods manufacturer. Its Powerful Education management system captures Medical events and related information like Location, Staff, Sessions, etc. along with approval process and automated business flows. Objective of the project is to find out the different option to improve the Scalability and Performance of existing application.

 

Environment:

Salesforce.com

 

Responsibilities:

·   Analyzing existing Siebel Application and concerns in Siebel Implementation

·   Assembling the high-level requirements in Siebel and Map it to the Out of the box functionality of Salesforce.com

·   Evaluating various factors of Siebel and SFDC for the ProfEd applications including User Experience, Licenses, Maintenance, Development, Deployment, Scalability, Integration and Reporting

·   Describing the Features provided in SFDC and how J&J can get benefits out of it

·   Describing how to make use of SFDC configuration to manage Location, Staff, Event plan, Events, sessions, etc and automate the business process through workflows and approval processes

 

Hanover, USA:Mar, 2012 – April, 2012

Role: Salesforce Developer 

Project Title:  Hanover Insurance Marketing

 

Description: Objective of the project is to improve relationships with agencies through automation of Hanover Insurance marketing. Enable Corporate Marketing to segment agency contacts and target those contacts with personal, relevant business unit communications through a variety of communication mechanism, also to develop deeper business relationships, building awareness and loyalty within targeted agent communities.

 

Environment:

Salesforce.com

Responsibilities:

·   Performing Impact analysis of Agent Hierarchy changes on existing components includes validation rules, workflows, apex classes, page layouts etc. and preparing an impact assessment document.

·   Analyzing VF pages and finding out the possibility of replacing visual force pages with standard page layout.

·   Performing impact analysis of removing duplicate fields from objects

·   Coordinating with Onsite Counterpart for requirement clarification and preparing presentations for client

 

Amgen, USA:Dec, 2008 – Mar, 2012

Role: Lead CRM Consultant (Onsite Coordinator)

Project Title:  Amgen Publication System, Compass Salesforce Application

 

Description: Amgen is world largest independent biotechnology firm. The objective of the project is to Support/Enhance a Siebel eBusiness application using Siebel epharma to provide a complete, integrated system for capturing, processing, storing, retrieving and reporting all Publication Related information on Amgen Drugs.

Amgen revamped their Sales Force Automation Application to empower their Sales Force with latest tools to perform effectively and efficiently. Veeva CRM (VBiopharam and iRep) is implemented for around 2000 field users across five different business units. Custom functionality is developed to support the business requirements for field and Non-Field users.

 

 

Environment:

Siebel, Salesforce.com, Veeva, Oracle 10g, Informatica 8.6

 

Responsibilities:

 

·   Requirement Gathering, analysis, design and development of various business requests

·   Worked on various CRM applications like SFDC and MS dynamics for demonstrating the best fit application as part of the migration plan of existing apps to next gen apps

·   Worked on SFDC triggers, reports, Apex and data loader

·   Extracting Siebel Data and mapping into SFDC objects

·   Understanding of Veeva VBioPharma for next gen Applications

·   Data mapping from Siebel to Salesforce/Veeva application

·   Testing of Veeva new functionalities for each new version on Online and iRep

·   Worked on Veeva application configuration and administration activities, Pick list values administration, Products and Key messages administration

·   Worked on data migrations and data uploads for Customers, Address, Activities and Product metrics data using Informatica and Apex data loader

·   Interacts with Client Amgen Data Management team to provide technical solutions for Application and data related queries

·   Resolution of Work Orders to provide solution to user queries and Application issues as part of Support activity for sales force automation application which is used by around 2000 field reps and internal users for Veeva Online application and iRep application

·   Worked on Veeva territory alignment and reports development

·   Working independently as subject matter expert at Client location to provide production support and enhancement for five applications under Publication system in Siebel

·   Monitoring and Resolving the Production Issues and always meeting SLA.

·   Working as a Change Owner and Creating/Implementing RFCs when required

·   Managing new enhancement works which includes validating the new requirements and implementing POC for each requirement and then providing clarification to Development team on each requirement and proposing the High Level and Low Level design for that requirement.

·   Validating the Unit test scripts for those and preparing the Production Release document and making a successful release on time

·   Developing VB COM for Product update

·   Configuring the secondary email server to overcome frequent failure of emails

·   Preparing Application Summary and Application Configuration and Administrative documents for Production Support

·   Working on EIM Data Loads

·   Implementing Informatica Jobs for project data loads

·   Involved in Impact analysis on changes in Source system for any data load task

·   Validating the changes in informatica due to the change in Source system

·   Problem Analysis / Problem Reporting (analysis of problems / bugs)

·   Providing Guidance, support and mentor other members of the team

·   Managing Offshore Development team

 

 

ESG, China:Dec, 2007 – Nov, 2008

Role: Siebel Developer

Project Title:  ESG Shared Services

 

Description: ESG provides direct marketing services, capabilities in the development of reinsurance and insurance products, and supporting technology to financial institutions in Asia. ESG Direct has invested significantly in specialized administration systems which allow them to fulfill policies, handle customer service, policy administration and billing. This allows their partners to enter this lucrative distribution channel without the need to invest in system development. They automated the Policy Administration & Billing System by using Siebel Financial Services Application to serve their customer in a convenient way. Based on Customer region, they wanted to implement the Siebel application to support different languages. ESG’s Responder system (Siebel v7.5.3 for Hong Kong customers) has been translated into Simplified Chinese and upgraded to Siebel version 8.

 

Environment:

Siebel, Sql, Pl/Sql

 

Responsibilities:

 

·   Prepared technical design document

·   Configured UI Layer, Business Layer using Siebel Tools for both ENU and Simplified Chinese Application UI level changes to display new fields

·   Extended functionality through Siebel e-script

·   Created Workflow and invoked that through RCR

·   Implemented Database Trigger to support new functionality

·   Implemented VB COM for automation of invoice management functionality

·   Configured New Products

·   Prepared and Executed Unit test scripts

 

Cyngor Gwynedd Council, UK:Aug, 2007 – Dec, 2007

Role: Siebel Developer

 

Project Title: Cyngor Gwynedd Council CRM

 

Description:  Gwynedd Council is the governing body for the principal area of Gwynedd, one of the subdivisions of Wales within the United Kingdom. Gwynedd Council’s CRM platform is used to provide all possible support to citizens in Gwynedd. It supports the Customer Centric view and service operation in a CRM system. Siebel Application is used to implement the service life cycle.

 

Environment:

Siebel, VB COM

 

 

Responsibilities:

 

·   Implemented Smart Scripts as per the requirements

·   Implemented the Activity Plan as per requirement

·   Configured the Joins, Multi value Links, Pick Lists etc. with Siebel Tools

·   Customization of the UI layer with Applets, Views, Screens with Siebel Tools

·   Implemented VB COM to load activity templates

·   Modified the e-mail templates

·   Prepared unit test scripts and executed those scripts.

 

 

Vodafone, UK:May, 2007 – Aug, 2007

Role: Siebel Developer

 

Project Title: Vodafone L2C - Lead to Contract

 

Description: Vodafone UK is a provider of telecommunications services in the United Kingdom, and a part of the Vodafone Group, the world's second-largest mobile phone company. Its CRM platform is implemented to maintain Leads and Contract Services of their customers. Enhancement of the application (7.8) supports the Customer Centric view and service operation in a CRM system.

 

Environment:

Siebel

 

Responsibilities:

·   Analyzing Gaps between HLD and Business Requirements

·   Prepared Low Level Design with base line as HLD, Data Dictionary

·   Implemented state models for Opportunities

·   Implemented the Bus comp and Field User Properties as per the requirement

·   Worked on Lead management

·   Implemented the Assignment Manager

·   Worked on Product Configuration and pricing

 

 

EDUCATION

Bachelor of Engineering in Computer Science and Engineering from Biju Patnaik University of Technology, Odisha, India - June 2005