Velu Palani

Helping clients to protect and grow their salesforce.com investments.

847-807-5344

velu.palani2014@gmail.com

 

Career Objective

 

A passionate Salesforce.com trainer, certified administrator, project manager, strategy and implementation consultant; determined to help businesses in a way that they use the technology, manage the processes and lead their people to transform their businesses in the current global, mobile and social environments.

 

An accomplished Information Technology, organizational hiring specialist and CRM Consultant with over 18 years of IT, business and Salesfoce.com experience. For the last 11 years, I have been implementing, developing and providing various services using Salesforce.com platform.

 

Competencies:

●     Customer Focus, Strategic Thinking, Oral/Written Communication, Passionate, Global Collaboration, Entrepreneurial, Fostering Innovation

 

Skills:

●     Apex, HTML, WordPress, JavaScript, WordPress, IBM Mainframe Technologies,

  Open Source Technologies, RDBMS (DB2, Oracle, MySQL), Google Apps,

  Saleforce.com and App Exchange Products (used and tested several products)

● Implementation Expert 

 

Certifications

●  Salesforce.com Certified Administrator             

●  Salesforce.com Certified Sales Cloud Consultant (ID - 1685962)

●  Currently pursuing Service Cloud and Developer Certifications

 

Experience

●     10+ Years in Information Technology

●     10 Years in Cloud Computing and Salesforce.com (business analysis, sales cloud, service cloud, App Exchange, Salesforce.com product development)

●     10 Years in Sales, Marketing and Business Administration

●     10 Years in Global IT and Salesforce.com Services Delivery (global)

●     10 Years in Recruiting and Process Management 

●     10 Years in Project Management, Agile and Waterfall project management methodologies.

●     10+ Years in Business Analysis

 

Knowledge:

●     IT and Business Trends

●     CRM Trends and User Adoption

●     Social Media influence on Businesses and Consumers

 

Education:

●     Continuing Education with Salesforce.com using Premier Training Program

●     Sandler Training Institute 2008, Chicago, IL, USA
Selling System, Sales Process and Management

●     Keller Graduate School 2002, Chicago, IL, USA - MBA - Marketing

●     Coimbatore Institute of Technology 1988 - India - Civil Engineering

 

Other

●        Competent Toastmaster - Toastmasters Club

●        Technology Executive Club

●        Software Quality User Group

●        Regular attendee of Yearly Dreamforce conference

●        Salesforce.com user group

●        TiE Midwest Member

●        Founder and Leader of Chicago Northwest Suburb Salesforce.com Meetup Group

●        Founder of So You Think You Know Salesforce^TM  - LinkedIn group

●        Global Traveler - USA, India, Middle East, Caribbean Islands, Europe and South America

 

 

Accomplishments

 

●    Conceptualized and created a successful business model called 'GetMeThe

RightJob.com'. Implemented unlimited Salesforce.com platform, installed various App Exchange products, and customized the environment to create Recruitment Platform as a Service (RPaaS).

 

a. Designed RPaaS product using force.com platform and deployed to

   simplify the recruiting process using on-demand approach.   

 

b. Launched Salesforce.com CRM consulting services. Initiated global

   salesforce.com training programs for GetMeTheRightJob.com

   internal employees, customers and professionals who want to build

   their career in Salesforce.com platform.

 

●    Successfully developed and implemented an IT out-tasking (www.dbprofessionals.com) services business model using Salesforce.com. Using the platform, we acquired prospect data, marketed to prospects, tracked and closed opportunities. Established, self-service portal for customers to track and collaborate cases and solutions.

 

a. Streamlined marketing, sales & delivery processes

b. Higher employee and customer satisfaction

c. Less than 1% customer escalation issue

d. It has been running successfully for the past 8 years

 

●    Planned and set-up a non-profit Salesforce.com CRM for a Chicago based non-

Profit organization. Currently implementing for the following departments:

 

a.   Annual banquet fundraising event

b.  Book store

c.   Blood Drive

 

 

Work Experience

 

Principal Consultant, Salesforce.com Implementation Architect & Project Manager November 2007 – Present

 

www.gtr.net – Rolling Meadows, IL

 

GTR has been a customer of salesforce.com since June 2000. The company used Salesforce.com CRM to manage their IT services busineses until end of 2006. In 2007, the company transformed itself from Traditional IT Services to Salesforce.com Solution provider by innovating new business models to help its customers to transform their salesforce.com investments. I am proud to be part of their key transformation and currently leading the effort.

 

Consulting Projects

 

●        Assisting various clients in simple to advanced Salesforce.com sales cloud, service cloud implementations, strategic consulting, force.com development and training. (2007 - Present)

 

●        As an Solutions Architect, I designed and architected 12 new Salesforce.com implementations. (2010 - Present). My responsibilities include Business Analysis, Project Management and full delivery responsibilities.

 

●        Plum Productions, Inc. - Implemented Salesforce.com (sales cloud), integrated Salesforce.com with Constant Contact using Cazoomi and trained the teams. (January 2014)

 

●        Global Tech & Resources, Inc., Implemented Sales Cloud, Service Cloud and trained sales, marketing & service professionals. Continue to provide on-going strategy in developing new business models, implementing new AppExchange products, developing new custom applications, integrating with external systems, improving user adoption, increasing sales & marketing user productivity and etc. (2008 - Present)

 

●         Bridgelux, Inc., A large High-Tech Manufacturing Company in California, Full Life Cycle Implementation: Involved in preliminary calls, scoped the project, provided an estimate, won the project and currently implementing using global delivery team approach. My role: 100% responsible for solution, project management, implementation, training and deployment. (2013 April - August 2013)

 

●         Global Aircraft / Helicopter (military, commercial, civil) flight training provider, strategy and development consulting: Involved in Business Process Review, Provided level of effort on various project tasks. Currently supporting the customer in customization and development. The scope involved various business process review and backend ERP integration. (2013 June - 2013 August)

 

●        Grecian Delight, Inc.: As a Salesforce.com Implementation Consultant, participated in Busines Process Review, created solution design, data migration plan and customized their Salesforce.com implementation, prepared and provide end user traiing. (2012 September - 2013 December)

 

●        Sunergos LLC: As a Senior Consultant, Worked with the Senior Management to automate their FinancialForce.com Professional Services System (PSA) to provide better management and control on their projec. This solution allows the Consultants, Quality Managers and the Management team to create key milestones, monitor project status and provide timely reports and feedback to their customers.  (2013 - Current)

 

●        Examsoft Inc.: As Solutions Architect, responsible to work with Sales and Marketing teams to implement their strategy on their SFDC platform. Assisted in Analytics, App Exchange products strategy and implementation, Integration with external system (Salesforce to LiquidPlanner project management tool), Data Analysis, Clean Up and etc. Implemented Echosign, a e-contract management application to automate master services agreement and work order signing process. (2012 November - 2013 March)

 

●        SVM Cards LLC: Implemented Saleforce.com Sales Cloud. Responsibilities include business process review (BPR), created report of findings (ROF) document, Project Management using Milestones PM and fully responsible for delivery using the on-shore and off-shore delivery team. Worked with the client to integrate Jitterbit tool and Microsoft Solomon ERP system. Other services include advance analytics, customized forecasting and etc. (2012 - May and 2013 Feb)
 

●        The Torque Launch:  Worked with the client to understand the needs and provide consulting towards data acquisition for their marketing campaign, Worked with off-shore team to source data and import into our Salesforce.com platform to launch their email marketing campaign and manage outcomes. We monitored campaign performance and advise clients based on the feedback from the prospects.  (Jan 2011 - June 2011 )

 

●        The Highbar: Provided data gathering from various sources, data loading to Saleforce.com using import wizard and setting up the execution of marketing campaigns using Genius.com. The objective was to clean data, lead generation and market intelligence gathering. It was a comprehensive process management using multi-touch nurture campaigns. (June 2011 - September 2011)

 

●        Chinmaya Mission Chicago - Center for Spiritual and Vedantic Studies: Currently implementing non-profit salesforce.com CRM.  (2010-13)
 

●        Lavante Corporation: Outsourced administration and consulting support using out-tasking approach.(2011)
 

●        Holister Incorporated: A global HealthCare solutions provider, developed and implemented a recruiting strategy to source, qualify, interview and on-board Salesforce.com administrator/analyst using our Recruiting Platform (RPaaS^TM) (2011, 2012)
 

Training: - 2011, 2012, 2013 and 2014

●        Provide training to professionals in Sales Cloud, SFC Administration, Development and Implementation (classroom and virtual).

●        Provide End user training to customers, passionate about preparing delivery material and delivering online or classroom training.

●        100% satisfied customer, testimonials available at http://gtr.net/success-2/

 

Technical Architect: - 2010 - Present

●         Designed and Developed an Innovating Recruiting Platform and launched the service called Recruiting Platform as a Service (RPaaS) - The platform (application) allows customers to post their jobs on our Exclusive GetMeTheRightJob.com portal. When the job seeker applies to a particular job, the customer will be able to complete the entire recruiting process using the application and monitor the right KPIs.

●         The application tracks every data point in the job description and provides a complete assessment scoring for each applicant.

●         The state-of-art application allows organizations to Source, Qualify, Interview and On-board applicants with simple approach yet with a comprehensive workflows and triggers.

●         At the end, Organizations should be able to hire the right people for the right job at the right time.

●         The application has been built on force.com platform using Apex, Java Script and native force.com functionalities.

 

Founder and Principal Architect, November 2009 - Present

 

The traditional recruitment process is broken. We have fixed it using technology, creating processes and assigning the right people to empower clients to hire the right people. We educate the job seekers to find the right job with the right employer using transparent approach.

 

My Responsibilities:

 

●        Designed and Architected Recruiting Platform as a Service (RPaaS™)

●        Overall leadership, delivery, sales and marketing using Sales/Service Cloud

●        Developing processes and continuously improving to deliver higher value to customers and job seekers

●        Hire and Train Client Success Managers, Resource Managers and Recruiters

●        Developing different services (Recruitment & CRM)  based on the client needs

●        Maintaining client relationships and help them to continuously achieve their goals

●        Design, build and help internal employees to adopt Salesforce.com platform to provide Recruitment Services to clients worldwide

Director of Delivery, Project Manager January 2000 to Present 

Global Tech & Resources, Inc. dba dB Professionals – Rolling Meadows, IL

 

I work with my team to provide IT Database Infrastructure Project solutions to customers across USA. Our focus is to provide solutions where customers only pay for performance. Using our services, customers can create best practices for their IT Database infrastructure departments.

 

Some of my responsibilities include:

 

●        Develop business plan, create processes and hire the right people to execute the plan.

●        Strategic Consulting, including business plan & sales strategy development. 

●        Built a comprehensive Salesforce.com CRM for our entire business operations.

●        Developed and implemented a comprehensive strategy to adopt cloud computing using Google Technologies.

●        Responsible for customer satisfaction

●        Establish and manage global operations to support customers.

●        Implemented business processes using Salesforce.com Sales Cloud (sales, marketing and delivery)

 

Sears, Roebuck & Co. Systems Consultant, January 1999 to January 2000

Hoffman Estates, IL

 

●        Worked at Sears as a Systems Consultant to support their IT Point of Sale and Promotional Marketing Systems.

●        Project Management, Analysis, Design, Programming and Implementing Point of Sale business application

 

Comsys, Consultant / Field Support Manager, August 1994 to January 1999

Chicago, IL

 

●        Worked at Sears to support IT applications (Promotional Management Implementation and POS)

●        Worked with Mainframe, client server and web technologies

 

Deloitte Consulting, Consultant, August 1993 to August 1994

Concord, NH

●        Provided IT Consulting and Support to Child Support Systems to the State of New Hampshire

●        Worked as Business Analyst

 

IBM – Software Engineer, November 1991 to July 1993

Jeddah, Saudi Arabia

 

●        Worked as a Software Engineer on Mainframe Technologies to provide application support

●        Designed and developed applications using IBM OS/2 and Easel Technologies for business applications

 

Bahrain Telecommunications - Consultant, November 1990 to October 1991

Manama, Bahrain

●        Worked as a programmer on Mainframe Technologies to convert their billing system to IBM DB2, CICS, COBOL on MVS platform

 

Advanced Computer Services - IBM Mainframe Programmer, March 1989 to October November 1990, Mumbai/Bombay, India