Vikas Verma

  (631) 629-6729 ©

vikas.v6729@gmail.com

Highly skilled software professional with 10+ years of experience in IT industry with 6+ years experience in the Salesforce.com CRM both as Administrator and Developer in Salesforce.com Customization, Security Access, Workflow Approvals, Data Validation, Data Utilities, Analytics, Sales, Marketing, Customer Service and Support Administration.

·   Experience as Salesforce Developer and Administrator, Salesforce Analyst and providing support for challenging CRM projects implementation.

·   Certified Developer (401) and Administrator (201).

·   Experience in analysis of business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.

·   Experience in working with Offline Edition and Reporting Modules.

·   Expertise in Salesforce Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.

·   Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, JavaScript, Visual Force, APEX Batch jobs, Scheduled jobs, SOQL and SOSL.

·   Performed Validation Rules, Workflow, E-mail services and approval processes using customization & Apex.

·   Integrated External system with Salesforce using REST API & SOAP API.

·   Implementation/ Customization for Sales Cloud & Service Cloud.

·   Manage and configure Outlook to Salesforce, chatter, Salesforce Mobile and Siteforce.

·   Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

·   Salesforce.com Mobile that provide integration with desktop and mobile devices. (Classic, Salesforce1).

·   Defining data Import maps and importing new data into Salesforce.com databases.

·   Experience in working with Salesforce.com sandbox and production environments.

·   Expertise in working with Cross Functional Technical and Business Teams within an Organization.

·   Project Coordinator for projects, providing heavy support to project managers and maintained all related project documentation. 

·   Excellent inter-personal skills and communications

·   Accustomed to working in both large and small team environments.

 

Web Technologies	JavaScript, XML, HTML, AJAX, Web Services.
Languages	C, C++, JAVA.
Java Technologies	JDK, J2EE, Servlets, JSP, EJB, JDBC, JMS.
SalesForce.com	Apex, Visual Force, S-Controls, SOQL, SOSL, Triggers, Custom Objects, Work flows, Data migration, Record Types, Email Templates, Workflows, Formulas, Mobile, Web service Integration , Force.com IDE, Connect offline, Custom Visualforce Pages.
DBMS	ORACLE 11i, SQL Server 2008.
IDE	Force.com IDE, Eclipse.

Integrative Nutrition, NYC                                                                                              Oct 2015 – Till Date

Salesforce Lead/Developer

Responsibilities: 

·   Manage Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

·   Customized Accounts, Contacts, Leads, Campaigns and Cases.

·   Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

·   Worked with Apex Batch to reset the weekly count for Reps.

·   Integrated salesforce with external using both Inbound Web Services by creating custom WSDL files and Apex Callouts by generating stubs from the external WSDL File.(REST API)

·   Used SOQL& SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

·   Maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.

·   Customized the dashboards to monitor lead activities based on sales geography.

·   Data Management using Data loader in Force.com platform.

·   Developed and deployed the Custom objects, Page layouts, Custom tabs, Components. 
Used Force.com Eclipse IDE plug to develop the classes and triggers. 

·   Coded APEX triggers and s-controls, created rule based automated workflows.

·   Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Environment: SFDC, Force.com, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Sandbox, Eclipse IDE Plug-in Controllers, Sharing Rules, Windows server 2003, Web services, Triggers, Controllers, Email Updates.

 

 

Martindale Hubbell , New Providence, NJ                                                                  Jan 2013 – Sep 2015

Sr. Salesforce.com Developer

Project involved in creating an improved version of business application in which Sales Force is used to replace its legacy CRM system; employees authorized access to investment data, financial data, and overall better customer security facilities.

 

Responsibilities:

·   Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.

·   Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.

·   Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.

·   Customized the dashboards to monitor lead activities based on sales geography.

·   Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

·   Written SOQL queries against force.com API.

·   Used Force.com Eclipse IDE plug to develop the classes and triggers.

·   Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

·   Using Apex Data Loader mapped data sources and loaded data into Call Center application.

·   Implemented packages in distributing and migrating components or applications within the organization.

 

·   Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

·   Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.

·   Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·   Coded APEX triggers and s-controls, created rule based automated workflows.

·   Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

·   Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.

·   Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

·   Generated different reports like standard, summary and matrix for quarterly and half yearly sales.

·   Used the sandbox for testing and migrated the code to the deployment instance after testing.

·   Participated in the training sessions provided by the Salesforce team.

 

Environment:

Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

 

 

Abbott Labs, OH                                                                                        July 2010 – Dec 2012                                          

Sr. Salesforce Admin/Developer

Responsibilities:

·   Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity, Leads, Campaigns, Reports and Dashboards.

·   Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.

·   Sales Cloud and Service Cloud Implementation/Customization.

·   Involved in designing the architecture of integrating various external systems to Salesforce.com.

·   Integrated using Web Services (SOAP) technology for extracting the data from external systems (Sales Lead Integration and Incentives Tracking System) to display in the pages of salesforce.com.

·   Worked with Apex Data loader for loading the Leads, Opportunities and their related activities    into salesforce.com.

·   Developed data migration scripts and also implementing data cleansing tools.

·   Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.

·   Successfully moved the Sessions and Batches from the development to production environment.

·   Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, Sandbox, Eclipse IDE Plug-in.

 

 

Caterpillar, Peoria, IL                                                                                                 Sept 2009-June 2010

Salesforce BA/Administrator

Responsibilities:

·   Interacted with various business user groups to gather requirements for the CRM implementation.

·   Assisted the IT Team with implementing enhancements, fixing bugs and making operational changes to new and existing Visual Force, APEX triggers, test classes, etc. 

·   Administered, configured, and maintained Salesforce.com application user profiles and roles, assigning permission, generating security tokens, validation rules, and upgrade installation.

·   Developed APEX Classes and Triggers for various functional needs in the application.

·   Developed and deployed workflows and approval processes for opportunities and products / assets management.

·   Worked with objects such as Accounts, Contacts, Leads, Campaigns, Cases, Opportunity, Reports, and Dashboards.

·   Developed Custom Objects and Custom Reports and configured the Analytic Snapshots to capture the data on a regular basis for sales performance and lead generation statistics.

·   Implemented Sales and Service Cloud solutions to various business groups and developed complex custom applications on the Force.com platform.

·   Used the sandbox for testing and migrated the code to the Production environment after testing.

·   Used Eclipse-based Salesforce.com IDE to develop and deploy force.com software.

·   Created workflow rules and defined related tasks, email alerts, and field updates.

·   Wrote Custom Formula fields and Validation rules and worked on data mapping specifications to create and execute detailed system test plans. The data mapping specified what data will be extracted from an internal data warehouse, transformed, and sent to salesforce.com entity.

·   Migrated leads, accounts and contacts to the Sales Cloud using Jitterbit from the AppExchange.

·   Developed Custom Reports, including Summary nad Matrix Reports and created dashboard components based on reports and key performance indicators for chief executives.

Environment: Saleforce.com platform, Apex Language, Visualforce, .Net, Mainframes (Pages, Component and Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

 

 

Microsoft, Seattle WA                                            Oct 2008-August 2009

Software Design Engineer / Testing

Responsibilities:

·   Responsible for Manual Functional, Migration and Regression testing of features scheduled for release.

·   Responsible for creating and maintaining the Test Case Library, which can be run before every release by level I test engineers

·   Help set up test data or test environment for running test cases.

·   Review and verify bug tickets.

·   Responsible for creating and tracking defects in the bug tracking tool effectively.

·   Work with development team/Technical writing team to ensure documentation is available and is always current.

·   Troubleshoot and help Production tickets when routed to QA level.

 

Leo-Lab Technologies, Hyderabad, India                                                                May 2007 – Sept 2008

Java Developer

Responsibilities:

·   Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.

·   Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams and state diagrams using Rational Rose Enterprise Edition.

·   Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.

·   Involved in design and development of the application in n-tier fashion based on MVC Architecture standards and utilized Struts frame work.

·   Developed data model and stored procedures.

·   Used JDBC for communicating with the database.

·   Responsible for maintenance and production support of the application documented design and functional aspects of the application.

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0, Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML and Windows.

 

 

MBA Master of Business Administration - 2004

BE Bachelor of Engineering - 1998