Project Description: B+L have implemented Salesforce for the business unit VC, SU and RX mainly to sales and market their eye care products, surgical equipments and pharmaceutical products. Salesforce application is extensively used by entire Globe (around 36 countries with multilingual implementation) to sales and market the new Products as well as Service. For each business unit there are three different application with around 3000 users per application. Enhancement, maintenance and support is presently in our scope for APAC and ANZ region. Enhancement includes new module implementation for various regions, integrating with BPCS, TACTIC server and support activity includes data cleansing and resolving issue related to the end user.

Modules Implemented:

India Lead Management:

Ø       Objective of this module is capturing the Leads from Trade shows.

Ø       Presented designs and concepts to Clients and the Management for review.

Ø       Implemented the module especially for iPads.

Ø       We have implemented the offline solution for Laptop as well.

Ø       Implemented the Assignment rules, based on country. 

Ø       Developed Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

China Commercial: The main objective of this module is to cover the below points.

Ø       Enable sales users to plan their Weekly call activities through Salesforce and report the same.

Ø       Enable Managers to review/approve weekly call plan of sales team and also provide feedback on Joint field work done by Managers/Reps.

Ø       Enable Sales Rep. can create next three-months Rolling forecast report and submit it, Sales manager can approve and reject it after review it.

Ø       Enable Sales Rep can create account inventory of First Level Distributor and Second Level Distributor and generate the report, Manager can view the report and get the real-time inventory situation.

Created the Customized Reports & schedule the Reports:

Ø       We have created the customized reports based on business requirement.  

Ø       Developed Apex Classes, Visual Force Pages, Visual Force Components, Controller Classes and Apex Triggers for various functional needs in the application.

Ø       Created and used Email templates in HTML and Visual Force.

Ø       Written the Scheduler classes and scheduled the classes based on business requirment.

Ø      Worked in Data Migration from Traditional Applications to Sales Force Using Data Loader Utility.

Japan & Korea VC Integration: The main Objective of this module is to cover the below details:

Ø       Implementing the Integration in Salesforce With BizTalk and Tactics servers by using web services.

Ø       We are maintaining monthly sales data into SFDC by using Integrations.

Japan OTC: The main Objective of this module is to cover the below details:

Ø       Enable sales users to plan their Monthly call activities for OTC Accounts through Salesforce irrespective of the Accounts whether assigned to them or not.

Ø       Enable Sales User to perform daily Call Activity on OTC Stores and collect the information about the B+L Products from the OTC Stores.

Ø       Based on the data collected Manager analysis the same and set the Objective for the Sales Rep.

Ø      Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Ø       Used the sandbox for testing and migrated the code to the deployment instance after testing.

Ø       Interacted with the Salesforce.com premium tech support team on a regular basis.

Ø       Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

ANZ VC: ANZ Business wants to implement new functionality for their sales Team and different from other region. Below are the details that were covered.

Ø       Enabling Weekly Time features such as Annual Leave, Off Days, On days, Sales Conference, Training Days etc.

Ø       Implementing Google Maps to locate the exact location of the Outlet where the sales rep should visit based on address of the accounts.

Ø       Removed the Call Plan as well as store visit functionality that was implemented and all these activity will be tracked on the EVENT Object itself.             

Ø       Developed Apex Classes and Apex Triggers for various functional needs in the application.

Ø       Used the sandbox for testing and migrated the code to the deployment instance after testing.

HealthCare Management System

Client:  Johns Hopkins Health System, Baltimore (U.S.A)

Role:  Developer

Tools:  Eclipse Force.com, Apex Data Loader.

Platform: CRM (Salesforce.com)

Description: HCMS is a SFDC application is an integrated technology solution to significantly enhance patient-centric solution, capable of coordinating the delivery of multiple healthcare services. This HCM system concentrated on customizing the requirements of a hospital right from the patient registration, doctor consultation, ordering for requests, servicing overheads, patient admission, maintaining invoices, balancing the payment remittances by the corresponding patient. This enables a complete knitting of the Clinical, Administrative, specialty, financial and support departments in a hospital environment.

Responsibilities:

ü       Involved in various activities of the project, like information gathering, analyzing the information, documenting the functional and non-functional requirements.

ü       Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

ü       Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

ü       Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.

ü       Created object model, profiles, Role Hierarchy, Sharing Settings and Custom settings.

ü       Created various Custom Reports for standard objects as well as custom objects to give complete detail overview of Customer (Account) Orders, Renewal Forecasting, and Customer Balance Report with Multi-Currency support.

ü       Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.

ü       Created email templates and inbound emails using Visual force for the clients and customers.

Knowledge Desk

Client: IFPC UNESCO, Paris

Role: Developer

Environment: Java,  WebLogic and SQL.

Tools: Eclipse IDE

ü       Presented designs and concepts to Clients and the Management for review.

ü       Performed the validation and testing of the completed websites.

ü       Involved in analysis, design, development and maintenance.

ü       Involved in writing SQL queries and stored procedures.

ü       Documented, prepared help files, user guide and trained end users.

ü       Involved in Testing the Application according to test cases.