Summary:

·              Having around 7 years of experience in analysis, design, configuring and development of various CRM and web-based applications, which includes 5+ years of Salesforce.com platform, Sales Cloud, Service Cloud and Administration experience.

·              Experience in Administration, Customization and support experience with Salesforce platform.

·              Experience in Salesforce Customization, Security Access, Workflow Approvals, Data Validation, data utilities, Analytics, sales, Marketing, Customer Service and Support Administration.

·              Expertise in implementation using Apex Language, Visualforce Pages, Classes, Controllers, Triggers, Web Services API, Components, Tabs, Custom Objects, S-Controls, SOQL, SOSL, Reports, Analytic Snapshots and Dashboards.

·              Built Salesforce1 Mobile applications and performed various activities related to administration and development.

·              Designing Mobile first-user interfaces and extending Salesforce1 with visualforce pages by creating and testing out respective visualforce pages. Integrating the web applications in Salesforce1 using Force.com platform.

·              Produced and consumed Restful services, SOAP/WSDL webservices for integrating with 3^rd party applications.

·              Packaged and Deployed customizations from Sandbox to other environments using Eclipse, change set and Migration tool.

·              Strong Knowledge in AppExchange Applications for integrating with third party applications.

·              Excellent knowledge of all the phases of software development life cycle(Requirements gathering, analysis, design, development, testing and implementation).

·              Sound knowledge of object oriented design, MVC architecture and struts framework.

·              Proficiency in Object Oriented Languages like C++ and java technologies.

·              Excellent Development experience in Java, Struts, spring, Hibernate, Servlets JSPs, JDBC, EJB, JMS, Web Services.

·              Good experience with HTML, VBScript, JavaScript, XML, ActiveX technologies and various database access technologies.

·              Sound knowledge in using various database objects like Indexes, Triggers, and Locks etc.

·              Experience of deriving and using UML Use Cases, Activity Diagrams, Class Diagrams during the analysis, design and implementation phase of the projects.

·              An effective team player with excellent problem solving and interpersonal skills.

·              Strong leadership abilities and a quick learner to new concepts, Applications while managing and coordinating all phases of project-based effort.

·              Worked with team members for full-cycle projects, like developers, to complete projects on time and deliver outstanding consulting services to salesforce.com clients.

·              Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work environment.

·              Strong communication, organizational, analytic, presentation, inter-personal skills and interpersonal competencies along with problem solving skills in technology domain.

 

 

Technical Skills and Certification:

 

Certification	Force.com Developer
Salesforce.com	Apex, Visualforce, SOQL, SOSL, Apex Triggers, Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse, Salesforce.com, Force.com IDE, Apex Data Loader
Web Technologies	JavaScript, XML, XSL, HTML, XHTML, CSS, AJAX, ASP, ASP .NET
Databases	Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2
Operating Systems	Windows 2003/XP/2000/NT/98/95, MS-DOS, UNIX, SOLARIS
Programming Languages	C, C++, Java, PL/SQL
Web/Application Servers	Apache, Tomcat, JBoss, Weblogic, Websphere, IIS

 

Professional Experience:

Indivior, Richmond, VA                           September 2015 – till now

Sr. Salesforce.com Admin/Developer

·          Managing the SFDC support process as a lead, managing the offshore team for the same.

·          Incident management and ticket handling on daily basis.

·          Monitoring the daily data management, resolving tickets and communicating the client on the same.

·          Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.

·          Building reports on the user performance, company statistics and prepare documents for applications being used organization wide.

·          Managing users over all the organization based on their profiles and making enhancements to the Page Layouts of the standard, custom objects and configured the Permissions based on the Organization hierarchy.

·          Used the Sandbox for UAT and deployed the code to the Production instance after UAT.

·          Performing and monitoring data migrations using data loader and ETL tools like Jitterbit.

·          Managing the security controls of the organization and checking the data usage, preparing reports and dashboards accordingly.

 

Environment: Saleforce.com platform, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Dashboards.

Kelloggs, Battlecreek, MI                           April 2015 – September 2015

Sr. Salesforce.com Admin/Developer

·          Worked as a lead for supporting Salesforce instance at client place

·          Managing tickets in Service now tool and leading offshore team to work on the tickets as well.

·          Building reports on the usage, business performance and data quality of the data being used organization wide.

·          Developed and managed various Custom Objects, Tabs, validation rules, Components.

·          Developed Reports and dashboards according to the business needs which reflect the company performance.

·          Managing users over all the organization based on their profiles and making enhancements to the Page Layouts of the standard, custom objects and configured the Permissions based on the Organization hierarchy.

·          Performing data migrations using ETL tools like Jitterbit and data loader.

·          Making customizations based on the client requirements to the data, validating and testing them further.

·          Managing the security controls of the organization and checking the data usage, preparing reports and dashboards accordingly.

 

 

United Health Group (Optum), Minnetonka, MN                           Oct 2014 – Mar 2015

Sr. Salesforce.com Admin/Developer

·          Worked on user licenses, profiles and roles of the users over all the organization.

·          Interacted with business for gathering the requirements of the project and then worked on implementing all of them.

·          Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Opportunities, Reports, Dashboards, Events and Tasks.

·          Building reports on the usage, business performance and data quality of the data being used organization wide.

·          Managing users over all the organization based on their profiles and making enhancements to the Page Layouts of the standard, custom objects and configured the Permissions based on the Organization hierarchy.

·          Uploading the data into Salesforce Instance after performing a dupe check using  a DB key which helps in removal of duplicates.

·          Making enhancements to the data existing after removing the duplicates and cleaning up the unwanted data.

·          Modifying the data model of the organization according to the needs of the business and suggesting the better model for effective management of the data.

·          Managing the security controls of the organization and checking the data usage.

 

Environment: Saleforce.com platform, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Dashboards.

 

Best Buy Co, Minneapolis, MN                                               Mar 2014 – Sep 2014

Sr. Salesforce.com Developer

·          Developed responsive VF pages and associated Apex classes to allow the customers to register, login and submit their service requests, which are resolved by CSS people.

·          Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.

·          Built Salesforce1 Mobile applications.

·          Created Custom objects, fields according to the requirements of business, which are useful in the validation of entitlements.

·          Created custom Profiles, Roles, and Public groups to restrict the data access to the unwanted internal users depending on their job responsibilities.

·          Created Page Layouts for various profiles to make the CSS people comfortable for inputting data into the CRM from customers.

·          Implemented Formula fields, Validation Rules, Workflow Rules, and Workflow Approvals.

·          Created custom reports to evaluate the performance of CSS people and the usage of the customer portal as well.

·          Developed Reports and Dashboards, validation rules, formula fields for the application.

·          Developed and configured Custom Reports to planning monthly, quarterly and annually and for forecasting.

·          Skilled in integrating Salesforce with external Master data using SOAP and REST API.

·          Written Apex Classes, Controller, Extension Controllers and Triggers in the application for various Business/functional requirements.

·          Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.

·          Implemented Web-to-Lead and converted Lead to Custom Client Object (aka Account object). Maintained system interface diagrams and functional designs.

·          Written Test Classes to meet Unit testing before migrating from Sandbox to Production environment.

·          Deployed the changes from SandBox to Production.

·          Used Data Loader for insert, update, and bulk import or export of data from Sales force Objects. Used it to read, extract, and load data from comma separated values (CSV) files.                                         

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

 

Amex, Phoenix, AZ         Jan 13 – Feb 14 Salesforce.com Developer

Responsibilities:

·          Worked on Agile methodologies where requirements, design, testing, deployment needs to be done as early as possible. Worked on pivotal tracker and TFS tracker for tracking issues.

·          Participated in Object Oriented analysis, design, design reviews and use case specifications using Unified Modeling Language (UML).

·          Design and implement service cloud product applications.

·          Analyzed customer requirements to determine an appropriate solution design

·          Implemented Service Cloud for customer service, including configuration of email to case, case assignment rules. Managed migration and release of Service Cloud.

·          Redesigned, worked, and solved several production issues.

·          Worked closely with Business and users to get the approval.

·          Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.

·          Created several workflows, Record Types, page layouts, lead processes and sales processes.

·          Used Data Loader to migrate the data between multiple Salesforce sandboxes.

·          Worked on standard objects like account, contract, opportunities, and products.

·          Wrote triggers between the multiple objects. Developed Apex Triggers, Apex Classes and Test Methods.  Used to maintain more than 85% code coverage in Salesforce production.

·          Used the sandbox for developing and UAT and change sets for the deployment after UAT.

·          Wrote SOQL and SOSL queries.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, JQuery, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

 

Hyundai (HISNA), Fountain Valley, CA           Feb 12 – Dec12

Salesforce Developer

Responsibilities:

·          Designed Technical design document for the integration between Oracle DB to Salesforce.com. 

·          Worked closely with project manager to define the scope, timeline, effort and resources necessary to complete business requirements and process work on project initiative.

·          Designed Functional Design Document for the integration module with test cases.

·          Experience with Service Cloud including: Service Console, Customer Portal, Case Feed, Knowledge Base and Entitlements.

·          Worked on Dealer Detail page modifications where the requirement is to modify dealer detail page. Involved in Dealer Dimensions, where dealer data comes from different sources like Daybreak, HCI DB system, HMA, and Safeguard.

·          Developed User Interface by using Visualforce and controller by using Apex language, which fetches the required Hyperion report in PDF format.

·          Importing and exporting of large volumes of data using the Data Loader.

·          Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Opportunity products, and products.

·          Designed, developed and deployed various data integration interfaces, Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·          Used the sandbox for testing and migrated the code to the deployment instance after testing.

·          Written SOQL queries against force.com API.

Environment: Salesforce.com platform, Apex Script, Informatica On Demand ETL tool, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

 

The Coca–Cola Company, Atlanta, GA                                                     May 11 – Jan 12     

Salesforce Developer & Administrator

Responsibilities:

·          Interacted with various business user groups for gathering the requirements.

·          Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.

·          Developed various Custom Objects, Tabs, validation rules, Components.

·          Using Force.com developer toolkit including Apex Classes and Visualforce pages to develop custom business logic.

·          Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

·          Worked with SOQL & SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.

·          Created various Profiles, Roles, and Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

·          Created Custom Objects and fields for transactional and contractual information.

·          Encrypted sensitive data with Encryption Fields feature. Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response for automating business logic. Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.

·          Created workflow rules and defined related tasks, email alerts, and field updates.

·          Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.

·          Used field level security along with page layouts to manage access to certain fields.

·          Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

·          Worked on Unit testing, for the customizations and developments done during the project.

Environment: Salesforce.com platform, Apex Script, Webservices API, Visualforce Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in, Windows XP.

 

Chrysler Financial, Troy, MI         Feb 10 - Apr 11

Salesforce.com Developer

Responsibilities:

·          Created custom objects, Visualforce pages, triggers, validation rules to help track internal help desk cases, customize campaign budgeting and lead qualification.

·          Developed Apex Triggers, Apex Classes and Test Methods.

·          Created custom controllers implementing complex code for retrieval from Salesforce to     Visualforce.

·          Customized standard Salesforce objects like Accounts, Contacts, case management and solutions.

·          Wrote SOQL and SOSL statements within custom controllers, extensions and triggers

·          Always wrote test methods with code coverage of 80-100%.

·          Used Salesforce.com Ajax Toolkit to make asynchronous calls to the SFDC data store for    optimizing data retrieval speeds.

·          Created an interactive UI to improve customer experience while recording the damage incurred to the property using Adobe Flex.

·          Embedded Flex component into Visualforce pages of Salesforce.com.

·          Presented large data volumes in Salesforce.com and obtained interactive graphs using Flex.

·          Implemented complex approval processes to ensure proper authorization in the high-stakes environment of capital management.

·          Managed users, hierarchical roles, profiles, security controls and territory management.

·          Migrated Accounts, Leads, Contacts, Opportunities and sales data from external systems into SFDC.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.

 

CenturyLink Inc, Bangalore, India  Mar 09 - Jan 10

J2EE Developer

Responsibilities:

·          Used JSP, Struts tag libraries and Jakarta Struts Tags for implementing the customer/user views.

·          Implemented design patterns such as MVC, Singleton under J2EE architecture.

·          Developed various helper classes needed following Core Java multi-threaded programming           collection classes.

·          Developed the web interfaces for Process Flow using JSP technology, which provides flexibility

in page design and makes easy for maintenance and modifications.

·          Developed Action classes and Action Forms using Servlets and Struts APIs and MVC Design

            Pattern and implemented Process Flow using hibernate, and Eclipse.

Environment: Java, JSP 1.1, Servlets 2.2, Struts 1.2, Hibernate 3.1, Tomcat 5.0, XML, HTML, Tomcat,

Oracle 8i, Java Script, CSS, DHTML, JSP, Swings, VJ++ and UNIX.

 

Qwest Communications Inc, Bangalore, India                      Jan 08 – Feb 09

J2EE Developer

Responsibilities:

·          Responsible for requirement analysis, design, development, gathering and SRS preparation.

·          Design and Development of application using Struts frame work.

·          Developed UI pages using JSP’s, AJAX and UI validations using JavaScript.

·          Enhancements to the existing decorator frame work.

·          Developed Webservices using Weblogic web services frame work. Modified / Created the DAO’s for PULL/ ESB services which are implemented in Hibernate with Session beans as the clients.

·          Automated build and deployment process using ANT scripts.

·          Developed Coding Standards and performed code reviews.

Environment:  JSP, AJAX DWR, Spring, Java Script, Weblogic Server, XML, XSD, XML Beans, Eclipse IDE, TOAD, Caliber, Junit, Ant, Weblogic Webservices, Oracle PL/SQL.