Zankhana Shah                                   E-mail: zankhanashah.sf@gmail.com|| P: 201-589-0958

 

·               Over 5+ years of overall professional IT experience in Salesforce.com and Force.com platform Administrator/developer.

·               Certified Force.com Developer (DEV 401).

·               Highly proficient with Sales Cloud, Service Cloud, Service Max web service, Force.com, Community Portal, Chatter, Knowledge One and App-exchange on Salesforce.

·               Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases and Leads. 

·               Competent in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals, Workflows, Dashboards, Tasks and Event

·               Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute Governor Limits. 

·               Experience on working with Chatter objects. 

·               Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.

·               Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.

·               Good understanding of Salesforce.com Governor Limits with an ability to optimize code to respect those limits.

·               Experience in using third party tools in Salesforce.com AppExchange

·               Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language. 

·               Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard, Data Loader Utility, jitter bit and Informatica 

·               Experience in working with Salesforce.com sandbox, Integration and production environments. 

·               Experienced in Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.

·               Strong Database (RDBMS) development experience in writing queries, functions, stored procedures, triggers, and views in Oracle, SQL, PL/SQL and MS Access

·               Experience in web technologies like HTML, XML and also experienced on working with data structures to manage large amount of data efficiently and Proficiency in Object Oriented Languages like C++,Apex

·               Involved in design, development, test and implementation phases of Software Development Life Cycle and Agile Development with focus in Object Oriented Programming.

·               Used App Exchange products like APPTUS and Marketo to improve business.

·               Good knowledge on software development life cycle (SDLC) processes like Agile, Waterfall models.

·               Excellent Client management skills, presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.

 

 

·               Degree: Bachelor of Engineering in Electronics and Communication

·               University: Gujarat University, Gujarat, India

 

 

Salesforce Technologies	SFDC Certified Force.com Developer, Salesforce CRM,,VEEVA CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Heroku
Salesforce Tools	Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production),GitHub
Operating Systems	Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008, Linux.
DATABASES	MS Access, Oracle 10g/11g, SQL Server
LANGUAGES	C, C++, SQL, Apex
INTEGRATION TOOLS	Data Loader, Informatica

 

 

 

Client: Walgreens, Texas (July 2014- Jan 2016)

Role: Salesforce Developer/admin

 

•         Served as the point of contact for all Salesforce related issues, updates, enhancements and questions for the organization. 

•         Involved in setting up field level access for each custom object created based on the user's role within the organization. 

•         Configured Custom objects, Custom tabs and deployed Workflows, Approval processes, Validation rules, sharing rules and AppExchange Package to meet the requirements of the application. 

•         Worked with field & page layout customization for the standard objects like Account, contact, Leads. 

•         Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application

•         Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer. 

•         Convert the previously developed complex S-Control development codes into Apex & Visual force Pages and added additional functionalities like Advanced Search capability, Pop-ups etc. to enforce the user to bound in Business Logic

•         Created the workflows for automated lead routing, lead escalation and email alert and Use Leads, Accounts, Contacts, Contracts etc. (Sales Cloud)

•         Migrated leads, accounts and contacts to the Sales Cloud with help Jitterbit from the AppExchange.

•         Involved in data mapping and migration of data from legacy CRM system into salesforce objects and fields.  

•         Implementing visibility rules established within Salesforce.com. The context user should only be able to view the campaigns which are visible to him via standard Salesforce UI. 

•         Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services. 

•         Worked on role hierarchy & sharing rules to configure visibility. 

•         Developing Triggers with bulk-safe and have a minimum of 75% code coverage. 

•         Involved in business process reviews. 

•         Worked on Salesforce1 mobile app

•         Created and used Email templates in HTML and Visual force and Experience in programming languages like C, C++

•         Developed various Custom Objects, Tabs, Components and Visual Force Pages, Public Sites embedding CSS, HTML, and Java Script. 

•         Used REST- based Bulk API, processing large data to Salesforce. 

•         Implemented REST Endpoint Apex classes for inbound web services.

•         Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files. 

•         Used web-to-lead auto response rules with appropriate HTML email templates for responses. 

•         Developed and supported Extraction, Transformation and Load process (ETL) using Informatica.

•         Developed complex reports and dashboards using HTML, PDF, Apex, and mail merge.

•         Created Visual force pages as per the client requirements and customizing Partner portal using various components.

•         Setup Live Agent as part of case management implementation inside service cloud

•         Worked on Salesforce.com Chatter in connecting to the business process, taking actions from within the community, monitoring the feeds and answering the questions on any subject. 

 

Client: PM Digital, New York (Sep 2012- June 2014)

Role: Salesforce Developer/admin

 

•         Performed the roles of Salesforce.com Admin and Developer in the organization. 

•         Interacted with various business team members to gather the requirements and documented the requirements. 

•         Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.

•         Configured Sales Force Automation (SFA) for Campaign management, Opportunity Management, Account and Contact Management, Data Quality Management.

•         Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

•         Used Sales force Automation Process (SAP), Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.

•         Worked on Salesforce.com Application to Setup activities and customized the apps to match the functional needs of the organization.

•         Collaborate with team on design solutions to meet business needs while participating in the full project life-cycle  

•         Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

•         Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visual-Force pages as user interface.

•         Experience with data (objects & files) migration from Extranet CRM into Salesforce using  
S-Drive.  

•         Worked on large Service Cloud implementations - Live agent , Knowledge and Communities customization

•         Implemented SSO for custom portal users to login into salesforce using 3rd party application

•         Designed, Implemented and deployed the Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to the needs of the application also created various Profiles to enable the Service Cloud specific to them. 

•         Worked on change requests impacting Salesforce Communities. 

•         Used Force.com platform for developing feature rich and user friendly Visual force pages for enhancing Sales Force UI.

•         Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE Migration Tool, Web Services API. 

•         Involved in Integration using Web Sphere Cast Iron and Informatica cloud for data migration into the cloud. 

•         Worked on various AppExchange products according to the needs of the organization

•         Increase functionality by installing AppExchange apps to enable customer service surveys, case assignment automation, social media integration and CTI

•         Implemented an AppExchange app bill. In this app to the Salesforce CRM to create automatic bills for all the employees working in the organization. 

•         Worked in Agile project model and involved in documenting IT Stories and scoping sprints 

•          Involved in Agile testing, UNIT testing and Integration testing.

 

Client: ANZ, Bangalore, India (Sep 2011 – Aug 2012)

Role: Salesforce Developer

 

·   Salesforce Configurations / developing Salesforce Products like Accounts, Contacts, Leads etc

·   Working on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories. 

·   Managed Salesforce platform for 1300+ end-users.

·   MVC based Web Application Development.

·   Worked on configuring standard Salesforce Chatter and also customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages. 

·   Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements. 

·   Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE

·   Used SOQL&SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects

·   Well maintained Test Code Coverage for Sandbox Org above 90% for the classes and Triggers developed by my team.

·   Developed Configurations in Salesforce for DocuSign E-Signature, a Digital Transaction Management System used to securely sign, send and manage the documents in the cloud 

·   Test-Driven Development experience by using various Salesforce.com Orgs.

·   Migrated the reports using Force.com IDE

·   Instantiated CTI (Computer Telephony Integration) into CRM platform to allow the call centers to perform and analyze the records while resuming the call from the console.

·   Extensively implemented Visual Flows for automatic sales and service process in Sales, and Service Cloud. Scheduled Apex Batch jobs for processing large records

·   Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

·   Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.

·   Worked with several App exchange tools like Action Plans, Strike Address verification, Conga Composer

·   To automate the interview process, integrated Salesforce with Click tool AppExchange to get response from the interviewers automatically submitting in the salesforce for further action.

·   Force.com Web Services Integration

·   Created Web Services for handling requests and API and Saas based applications using REST or SOAP-based web services (SOA) 

·   Followed Agile methodology for the execution of day to day work related activities.

·   Involved in working with Offshore QA & DEV teams. 

·   Developed Documentation of all the Projects those I worked on and maintained them in SharePoint. 

·   Experienced in BA with Salesforce implementations from Insurance and financial service.

·   Complete Full Lifecycle salesforce.com Implementation Experience. 

·   Prepared user manual and technical support manual.

 

Client: Parivartan Technologies, India (June 2010 – Aug 2011)

Role: Salesforce Developer

 

·   Designed Sharing Model for the organization - role hierarchies, sharing rules and record level 
permissions to provide shared access among different users.

·    Created both Managed and Unmanaged Packages with deprecated annotations to be available for partner Sales force users and other external users.

·   Designed and built custom applications using Salesforce force.com platform for departmental 
requirements.

·   Developed Apex Classes & Triggers & visual force pages and linked them to manage the workflows developed in the system.

·   Designed very complex Visual force pages using JavaScript, CSS, HTML, JQuery and Controllers. 

·    Reassign records in SF based on new ownership (e.g. Opportunity owners, Contact owners, ) or 
change owners from inactive users to active users.

·   Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent. 

·   Involved in migrating data into Salesforce application using apex data loader through CSV files. Installed and configured Apex Data Loader.

·   Managed and automated regular uploads/downloads of key reporting metrics.

·   Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data consistency.

·   Worked on complete Full Sandbox Org for Testing, Training Org, Integration Org and Production Org.

·   Implemented Salesforce.com web services client using Salesforce web services API, Java, XML and partner WSDL

·   Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

·   Design Sales and Marketing solutions to meet customer Requirement & business requirements in Service Cloud.

·   Maintained integrity of integration between Salesforce.com and other applications with support from IT.

·   Configured and customized business automation using workflows, approval processes, 
action configuration (emails, tasks, field updates) as per organizational need.

·   Responsible for enabling network-based security and organization-wide list of trusted IP address.

·   Worked on Web to Lead and Email to Case Standard Functionalities using Customization.