Lakshmi Manapragada

SUMMARY:  

·   Over 10 years of experience in IT industry, includes 7 years in Salesforce.com CRM Development, Administration, Functional Business Analysis, testing & Issue Resolution and Object-Oriented technologies, 2 years experience in Salesforce PRM.

·   Extensive experience in territory management, Content management and Partner Relationship Management (PRM).

·   Extensive experience in Role Hierarchy, Custom Profile and public groups creation and user maintenance.

·   Worked with Apex Data Loader tool to migrate the data into Salesforce platform.

·   Well versed in analyzing company processes, translating business workflows into accurate Salesforce.com workflows and configuring Salesforce.com to meet business needs.

·   Worked in Salesforce.com Customization, Creation and maintenance of Record Types, Page Layouts, Objects, Tabs, and Fields.

·   Good understanding of Salesforce best practices.

·   Performed the role as a Deployment engineer when moving the code from Dev environment to QA and Production environments.

·   Knowledge on Products and Price books.

·   Developed Data categories for articles in Salesforce Knowledge.

·   Implemented groups in salesforce.com for the sales and support user groups based on the user requirements

·   Experience with Salesforce.com Reports, Dashboards, Forecasts, Workflows.

·   Integrated Salesforce with various third party solutions.

·   Developed Formula fields, Work Flow rules, Validation rules to maintain the quality of the data.

·   Performed Data Mapping, Data De-duping, Data Massaging and Data cleansing.

·   Performed End user training.

·   Provided one to one training to end users on an on-going basis.

·   Developed process documentation.

·   Good understanding of Governor limits for Force.com Platform.

·   Ability to adapt quickly to challenges and changing environment.

·   Technology savvy with aptitude and experience in adopting modern methodologies and innovative techniques to boost work efficiency.

·   Experience on working with testing tool QTP and bug tracking tools Test Director, QC and Bugzilla. 

Certification:

Salesforce.com Certified Administrator 201

Salesforce.com Certified Developer 401

 

EDUCATION:

Diploma In Advanced Software Technology (DAST), CMC, Hyderabad, India. 

Bachelor of Science, Osmania University, Hyderabad, India.

 

Technical Skills:

Salesforce.com (SFDC)	Force.com, Apex Data Loader, Jitterbit Dataloader, Reports, Dash boards, Territory Management, Visualforce Pages, Change sets, Cloud Computing, CRM.
Operating Systems	Windows 2000/2003/XP/Vista, Mac, Unix
Testing Tools	HP Mercury's Quick Test Professional (QTP) 9.0/9.2, Win Runner 8.0
Test/Defect Management Tool	HP Quality Center 9.2,  Test Director 8.0, Bugzilla , Jira
Link Verification tool	XENU
Programming Language	C/C++, VB Script, Java script, HTML, CSS,XML, Shell
Database	SQL, SOQL, SOSL, Foxpro Database
Methodologies	Agile, Scrum, Waterfall
Others	MS Office, MS Excel, MS Outlook, MS PowerPoint, MS Word

 

WORK EXPERIENCE:

 

Cloudera , Palo Alto, CA                                                                              Jan '16 – Mar ‘16

Role: IT Salesforce Administrator

 Responsibilities:       

·   Update roles, profiles to existing user for visibility of the records.

·   Update Field level accessibility depending on the team’s roles and responsibilities.

·   Insert, update salesforce records through Data Loader.

·   Troubleshoot Workflow email template issues.

·   Troubleshoot report issues.

·   Create workflow email alert, field updates.

·   Create Formula Fields.

·   Train End users to use new implementation/ functionality.

·   Functional testing of new implementation.

·   UAT signoff from the business users to deploy the from sandbox to production.

·   Create custom report types.

·   Create new fields.

·   Analyze existing salesforce implementation and support the users.

·   Bulk upload of old data from excel sheet to salesforce through Lexi Loader/Apex Data Loader.

·   Create Workflow rules, Field Updates, Email Alerts.

·   Schedule weekly reports depending on the requirement.

 Environment: Salesforce.com platform, Profiles, Roles, workflow & Approvals, Formula fields, Reports, Standard & Custom objects, Tabs, Security Controls, AppExchange. 

 

Facebook, Menlo Park, CA                                                                            Oct '15 – Dec ‘15

Role: IT Salesforce Administrator

 Responsibilities:       

·   Manage user access issues.

·   Update roles, profiles to existing user for visibility of the records.

·   Manage quotas, quota team, team members.

·   Insert, update salesforce records through Data Loader.

·   Assign new territories to users.

·   Troubleshoot Dashboard issues.

·   Assist users in tagging the proper accounts.

·   Troubleshoot Workflow email template issues.

·   Troubleshoot report issues.

·   Work with Sales Ops and team members to solve tagging issues.

·   Assist in establishing the right currency to enable credit application.

·   Mass update account fields.

·   Assign accounts to new hires/ transfers.

·   Manage territory assignments.

 

 Environment: Salesforce.com platform, Profiles, Roles, workflow & Approvals, Formula fields, Reports, Standard & Custom objects, Tabs, Security Controls, AppExchange. 

 

 

 

SunPower, San Jose, CA                                                                                    Jan '15 – Jun ‘15

Role: IT Salesforce Administrator

 Responsibilities:       

·   Requirement generation by meeting with the business users.

·   Create Change Request Document for monthly change releases.

·   Created Record Types, Page Layouts, Fields, Reports, Dashboards,

·   Implemented Email2Case for business users depending on the business user request.

·   Worked on Assignment rules, Auto Response rules.

·   Worked on Controlling and dependent picklist fields, formula fields.

·   Created workflow rules, email alerts, field updates.

·   Modified existing workflow depending on user request.

·   Created Approval processes, Updated Approval processes, Re-Assign Approvers, Delegate Approval Process.

·   Troubleshoot user problem requests.

·   Troubleshoot access issues.

·   Review impact analysis on new enhancements.

·   Developed validation rules on Accounts, Opportunities, Custom objects.

·   Change user roles for record visibility.

·   Troubleshoot record visibility for users.

·   Solve Adhoc requests.

·   Work with business user to attend PRM requests.

·   Modify, delete records as per user requests.

·   Involved with the team during org split changes.

·   Prepare the RTP to the release record for deployment.

·   Work on monthly enhancement requests, implement the enhancement, test in UAT and get the UAT signoff from business users.

·   Worked with Technical Architects to get the governance signoff.

·   Document business user requirements.

 Environment: Salesforce.com platform, Profiles, Roles, workflow & Approvals, Formula fields, Reports, Standard & Custom objects, Tabs, Security Controls, AppExchange. 

 

PubMatic, Redwood City, CA                                                                    Dec'13 – Dec'14

Role: Salesforce CRM System Administrator/ Salesforce Support Lead

 Responsibilities:     

·   Worked as Salesforce Support Lead supporting 200 users.

·   Requirement generation by meeting with the customer interaction team.

·   Design database using Microsoft Visio and prepare functional design ER diagrams.

·   Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.

·   Configured the application for users with various job responsibilities and provided appropriate access to data.

·   Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.

·   Configured various Reports and Dashboards based on the need in the organization.

·   Customized user interfaces to market relevant information available in one place making the system more efficient.

·   Developed Salesforce.com approval workflow with tasks for opportunity deal approval process.

·   Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

·   Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

·   Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.

·   Knowledge of Third Party Apps such as Marketo, Hoopla, Ihance.

·   Knowledge and implementation in packaging Appexchange apps.

·   Develop, test and deploy the configuration changes from QA to Production during release management.

·   Increase channel effectiveness by providing all documents, pricing, and materials in one place.

·   Create article types, data categories for RFI/RFP process.

·   Experience on creating Products and Price books.

·   Configure and customize the lead, opportunity management for partner portal.

·   Troubleshoot third party apps.

·   Experience supporting offshore team.

·   Manage Licenses.

 Environment: Salesforce.com platform, Marketo, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls, Roles, Appexchange.

 

Harmonic, San Jose, CA                                                                                   Sept'12 – Nov'13

Role: Salesforce CRM System Administrator

 Responsibilities:     

·   Requirement generation by meeting with the customer interaction team.

·   Design database using Microsoft Visio and prepare functional design ER diagrams.

·   Developed Salesforce Applications for business requirements and extended the application to take into account critical business needs as well as make the system user friendly.

·   Configured the application for users with various job responsibilities and provided appropriate access to data.

·   Developed workflow rules, work flow tasks, emails and alerts to track customer related tasks and activities.

·   Configured various Reports and Dashboards based on the need in the organization.

·   Customized user interfaces to market relevant information available in one place making the system more efficient.

·   Developed Salesforce.com approval workflow with tasks from interview schedules and approvals for further interviews finally resulting into offers.

·   Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

·   Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.

·   Imported data from excel sheets in to Leads, Opportunities, Accounts, Contacts and Projects using Data Loader and Import Wizard.

·   Involved in packaging the custom application as packages and make it Public to the clients.

·   Knowledge and implementation in packaging Appexchange apps.

·   Develop, test and deploy the code and configuration changes from QA to Production during release management.

·   Created a tailored partner portal for each partner.

·   Increase channel effectiveness by providing all documents, pricing, and materials in one place.

·   Manage the partner lifecycle from recruitment to measurement.

·   Configure and customize the lead, opportunity management for partner portal.

·   Implement business rules for partner portal

Environment: Salesforce.com platform, Apex Language, Visualforce, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls, Roles, Appexchange.

 

SanDisk, Milpitas, CA                                                                                        May'12 – Aug'12

Role: Salesforce CRM Administrator 

SanDisk, a Fortune 500 and S&P 500 company is a global leader in flash memory storage solutions. Our products enable you to capture, share, preserve, and enjoy a growing world of digital content. With removable memory cards in cameras, embedded memory in smartphones, powerful memory solutions in cloud storage data centres, and more, SanDisk powers your smart digital lifestyle. 

Responsibilities:

·   Requirement generation by meeting with the customer interaction team.

·   Involved in Salesforce.com application and customized apps to match the functional needs of the client.

·   Migration of data from Microsoft Excel to Salesforce using Import Wizard.

·   Created page layouts to organize fields, related list and other details on detail and edit page.

·   Implemented Salesforce principles to create custom objects, lookups junction object, master detail relationships, validation rules and formula fields.

·   Customized work flow implementation using SFDC standard objects such as Leads, Reports, Dashboard.

·   Created Summary reports, matrix reports, dashboards.

·   Generate Web-To-Lead code and integrate on the website to track leads into salesforce.

·   Worked with teams throughout the organization to improve their workflow and grow Salesforce with business needs.

·   Developed validation rules to prevent bad data from being entered.

·   Create workflow rule to update fields or send email alerts as appropriate.

·   Setup new objects and implement appropriately to handle new business needs.

·   Create new fields as needed.

·   Worked on customizing the application using some Custom Objects and Record Types.

·   Created Workflow rules to update the fields and sending emails based on the business rules.

·   Generated Validation rules to validate the data entered by the user.

·   Generated Standard Reports provided by Salesforce and scheduling the delivery through email to the business users.

·   Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

·   Understand the functionality of Scrum team specific test cases and End to End Cases.

·   Work with application teams to execute End to End test cases.

Environment: Salesforce.com platform, Apex Language, Visualforce, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls, Roles, Appexchange.

 

SIMbiosys, Fremont, CA                                                                                    Nov'11 – Apr '12

Role: Salesforce CRM Administrator/ Analyst 

Simbiosys is an IT company focused on Mobile applications development and Cloud computing solutions. We provide design, strategy and implementation consulting in these areas. We firmly believe that Mobile Cloud computing is the future of Information Technology where most of the software applications will be on the 'cloud' and users will be able to access these on mobile devices. 

Responsibilities:

·   Requirement generation by meeting with the customer interaction team.

·   Design database using Microsoft Visio and prepare functional design ER diagrams.

·   Involved in Salesforce.com application and customized apps to match the functional needs of the client.

·   Experience working in Salesforce HR Application, create custom objects, setup workflow rules to follow up for Candidate –offer letter in Aurion Pro.

·   Create Approval process from Hiring Managers.

·   Migration of data from Microsoft Excel to Salesforce using Apex data loader.

·   Created page layouts to organize fields, related list and details on a record detail and edit page.

·   Implementation of Salesforce principles to create custom objects from picklists, dependent picklists, lookups, junction objects, master detail relationships, validation and formula fields

·   Customized work flow implementation using SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, Solutions

·   Creation of Summary reports, matrix reports, pie charts, dashboards

·   Developed Visualforce pages for customizing account list records.

·   In the role of support engineer, trained and helped in-house staff and customer interaction teams in getting used to the application, generate reports and save them for further access to the users.

·   Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan.

·   Understand the functionality of Scrum team specific test cases and End to End Cases.

·   Work with application teams to execute End to End test cases.

Environment: Salesforce.com platform, Apex language, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls, Agile.

 

Moksha Coffee, Mountain View, CA                                                                May'11 – Nov'11

Role: Salesforce CRM Administrator/ Analyst 

Moksha excel in small batch roasting to heighten your coffee experience. We specialize in the complete cycle of bringing a coffee to your cup, sourcing small lots from single origins, roasting it to be enjoyed with our recommended brewing method.

Responsibilities:

·   Business requirement gathering with the consultants. Database Visio designs and ER diagrams.

·   Customize applications using Salesforce.com applications to match functional requirements.

·   Data migration from spread sheets to Salesforce using APEX data loader.

·   Implemented pick lists, dependent pick lists, lookups, junction objects, master details relationships, validation and formula fields to the custom objects.

·   Worked on various SFDC standard objects such as Accounts, Leads, Contacts, Reports, Dashboard, Opportunity, Contracts, Cases, and Solutions.

·   Knowledge and implementation of PRM portal.

·   Administer and customize the Salesforce PRM portal.

·   Created the workflows for automated task creation for employees, alerts and notifications.

·   Created various reports (Summary reports, matrix reports, pie charts, dashboards).

·   Provide training to the internal business users to use the application to develop their own custom reports.

·   Performed the role of support engineer and helped them in getting used to the application, generate reports and save them for further access to the users.

·   Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan.

Environment: Salesforce.com platform, Apex language, workflow & Approvals, Reports, Standard & Custom objects, Tabs, Security Controls.

 

Informatica, Redwood City, CA                                                                    Nov'09 – Apr'11    

Role: SFDC Business Analyst Informatica provides data integration software and services that enable organizations to gain a competitive advantage in today's global information economy by empowering them with timely, relevant and trustworthy data for their top business imperatives.

Responsibilities:

·   Participated in the identification, understanding, and documentation of business requirements, keeping in mind the need for the application based on the project scope and SDLC methodology.

·   Worked with Workflow rules, Validation rules, formula and complex validation over multiple objects.

·   Set up of standard objects -Accounts, Contacts, Opportunity, Report & Dashboard, Lead and Campaigns.

·   Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data.

·   Used field level security, profiles and audit trail setup to ensure that protected Organization data is only shared with authorized persons.

·   Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation & formula fields to custom objects. Developed Work Breakdown Structure and prioritized accomplished tasks.

·   Documented and supported requirements to develop the platform which enables the user to monitor his/her accounts, provides at-a-glance balances and positions, order status, account reporting, grouping accounts.

·   Extensively used SQL for querying underlying database tables and resolving data issues.

·   Generated Requirements Traceability Matrix. Managed & scheduled project responsibilities using MS Project.

·   Reviewed Project Charter, BRD and FSD to ensure all business requirements were documented.

·   Interacted with executives and sponsors to identify requirements, project objectives and scope.

·   Involved in the documentation of Use and Test Cases to test specific functionalities of the application.

·   Organized and conducted JAD sessions to clarify business requirements.

·   Facilitated discussions to anticipate future needs, requirements and opportunities.

·   Assisted the Project Manager in preparing final presentation and training materials.

·   Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan.

·   Work with application teams to execute End to End test cases. 

Environment: Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, XML, Java Script, CSS, Workflow & Approvals, Reports, Custom Objects, Email Services, Sandbox data loading, Eclipse IDE Plug-in, MS VISIO, UML, Gap Analysis, Agile.

 

FedEx, San Diego, CA                                                                                 Aug'07 – Oct'09

Role: IT Business Analyst

Shipping pros at FedEx can assist with packing services and shipping supplies for everything from breakable glassware to electronics. Choose from various FedEx Express and FedEx Ground shipments to ensure delivery on your timetable.

Responsibilities:

·   Translated end user specifications into functional and technical design documentations.

·   Prepared accurate and detailed requirement specifications documents, user interface guides, and functional specification documents. Generate daily/weekly/monthly reports using Excel's lookups and pivot tables.

·   Ensured documentation is accurate and meets standards for quality, coverage, format, and style.

·   Worked closely with Developers, System Engineers, and Project Managers to translate functional designs into technical design documents.

·   Involved active interaction with network and development teams - business and technology teams.

·   Managed any change requests related to the working project plans daily to meet the agreed deadlines.

·   Mapped Supply Chain Business Processes and liaised with consultants and users to ensure proper mapping and Seamless Interfacing. Assisted Developers in Data Modeling using Entity Relationship Diagrams (ERD).

·   Used SQL queries to create/modify/delete data. Delivered system Use Cases for services and user interfaces.

·   Developed Reports about daily, weekly and monthly data processed using Microsoft Access.

·   Proposed and designed Extensible Markup Language (XML) data transfer between Host Servers and agents.

·   Develop, maintain and execute Salesforce (SFDC) Test cases (functional) as per the test plan.

·   Understand the functionality of Scrum team specific test cases and End to End Cases.

·   Worked with application teams to execute End to End test cases.

·   Interacted with Technical Teams to prioritize Bugs and identify Design and Development Errors.

Environment: Requisite Pro, Rational Rose, UML, RUP, MS Excel, MS Visio, MS Project, Windows 2000, Agile

 

ONStor, Campbell, CA                                                                                      Jun'05 – June'07

Role: QA Engineer

Project: Cougar

ONStor Cougar 3000 series is a NAS Gateway that offers enterprise customers a file consolidation platform that simplifies protection and management of unstructured data.

Responsibilities:

·   Reviewed the Business Requirements Document with the business team to understand the functionality of the application.

·   Involved in the manual testing and Automation testing of the application.

·   Involved in writing the Integration, System and Regression Test Cases.

·   Executed the Smoke Test Cases for each build and circulate the results

·   Reported BUGS to developers using Jira.

·   Performed Regression and Re-testing as well.

·   Performed Browser Compatibility testing.

·   Involved in Test Automation using QTP.

·   Involved in Data Validation Testing and End-To-End business scenarios.

·   Performed System, Functional, Regression and Integration Testing.

·   Provide daily and weekly status reports to the QA Lead.

Environment: Windows, Jira, QTP 9.0, Java, J2EE, Html, SQL, TOAD, SQL Server.