Sweta Negi

negisweta34@gmail.com

510-578-8617

I am a certified Salesforce Administrator with strong capabilities in Sales Cloud, Service Cloud and Analytics.

For organizations that are just starting on Salesforce, I can help in choosing the right edition and configuring the same in alignment with current business requirements and future growth potential.

For those already on Salesforce, I can enhance the same to provide a 360-degree customer view to enable accelerated business growth.

Here is a summary of my professional experience:

Professional Summary

•4 + years of professional IT experience, including 3 years of experience on Salesforce as an administrator

•Good understanding of Salesforce security and sharing model

•Defined end to end Case Management process from establishing Service Cloud console to case assignment and escalation, along with SLA tracking and reporting

•Configured custom sales and approval processes with Pipeline Management and Quota Management to set and track progress

•Built tabular, summary and matrix reports, dashboards and analytical snapshots

•Experienced in handling data management activities using Wizards and Jitterbit Cloud Data Loader

•Migrated and tested code from sandboxes to production instances

 

Client: Covidien – New Haven, CT Date: Jan 2016 - Current

Role: SFDC Admin

The company is in the business of advanced medical equipment, with sophisticated global sales structure automated with SFDC, with more than 6,000 users globally and 1,000 nationwide. The purpose of this project was to perform data conversion for the Accounts and related objects, bring some objects to an upper level to be related to the Accounts directly and make all necessary changes in Informatica Cloud jobs to accommodate these changes for the future data exchange.

Responsibilities:

● Participated in daily scrum stand-ups with onsite and offshore teams.

● Wrote detailed use cases and test scenarios for every sprint including Business Rules and Supplementary Specifications comprising both functional and nonfunctional requirements

● Conducted Impact Analysis, reviewing all the objects and their relationships to the accounts, contacts and to-be- converted child objects to evaluate the scale of the impact.

 

● Lead the data analysis to identify all the data conforming and not conforming to initial introduction from the customer, to identify relevant approaches.

● Performed data mapping between the two source systems, identified and resolved the gaps in data.

● supported the data migration activities for migrating the data from various business centers and business center users.

● Created new objects and fields in SFDC Developer Sandbox to accommodate test data, export/import of data using Data Loader, created Users for the development team as well as new Profiles with various permissions, Users and Group, Sharing Rules for UAT purposes.

 

Sprint, Dallas, TX

Salesforce Administrator Date – March 2015- Jan 2016

Sprint focus on working as a team to provide great service and maintain strong customer relationships. They have made Salesforce a one-stop-shop for our sales teams for business processes and customer intelligence.

Responsibilities:

·           Performed the role of Salesforce.com Administrator

·           Led discussions with the team about feasibility and effective way of leveraging Saleforce.com CRM features to best serve the purpose of the requirement.

·           Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards.

·           Configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

·           Created page layouts, validation rules, email templates, workflows, approval processes and lead Assignment rules as per the Business requirements.

·           Creating and managing profiles, roles, visibility settings.

·           Implemented and used Salesforce.com web services to transfer data.

·           Implemented data migration using Informatica on demand and data loading using Data loader, import wizard.

·           Used the sandbox for testing and migrated the code to the deployment instance thereafter.

·           Performed user acceptance testing by conducting and leading Surveys.

·           Provide training and support to users on how to login, access and effectively use the System

 

One United Bank, Boston, MAFebruary 2014-March 2015

Salesforce Administrator/ Business Analyst

One United Bank, provides Banking, Investing and loan services to their customers. Salesforce.com developed and implemented a custom Salesforce CRM solution to One United Bank to integrate and replace the existing fragmented software. This project includes maintaining Accounts, Contacts, Opportunities, Cases, Solutions, dashboard and all the relevant information that all advisors could access easily in one place. The security solution in Salesforce ensure sensitive client financial data and accessible only to those entitled to it.

Responsibilities:

·           Perform detailed analysis of user & business requirements with sales team and business analyst, designed the solution with customizing various Standard Objects of SalesForce.com.

·           Worked on salesforce.com standard objects like Account, Contacts, Cases, Opportunities, Products, Leads, Reports and Dashboards.

·           Designing visual force page and Dashboards as per client’s requirement.

·           Created page layout according to user requirements.

·           Design and deployed Custom Objects, Custom Tabs, Validation Rules, Assignment Rules, Work Flow Rules, Process Builder, Page Layouts, Visual Force Pages, Auto Response Rules to meet the needs of the application.

·           Created test Classes for Apex Controllers and Triggers.

·           Used Standard Controller and Custom Controller to handle SOQL queries.

·           Used SOAP API’s for create, update, insert, and delete operations on objects.

·           Used Data Loader for insert, update, and bulk import/export data from Salesforce.com SObjects to comma separated values CSV files.

·           Worked on data mapping for importing the accounts and contacts data from the CSV excel sheets.

·           Defined lookup and master detail relationship on objects and creation of junction objects to establish connectivity among objects.

 

·           Worked on Salesforce.com Configuration and Design of Service Cloud, Sales Cloud and Force.com Solutions.

 

ASCIS LTD

Role: Business Analyst (Finance) Date – December 2012- February 2014

The purpose of this project was to provide enhanced connectivity and automation between the Legal e-Billing providers and SAP.

Responsibilities:

●Understood the entire Legal E-billing cycle at ASICS and developed the functional specs for automating the Legal E-billing Payment Cycle for Mexico, Europe.

●Identified a unique primary key in SAP, which would allow all the vendors to identify and find out the payment status of each of their invoice distinctly.

●Worked closely with the PI team to modify the existing jobs to transmit the data from the vendor and transmit the reverse feed report to the vendor.

●Worked exclusively with the ABAP team to modify the existing program in order to map this primary key into SAP.

●Worked with the BW team to design and generate a reverse feed report that would enable the vendor to get the accurate payment status or the reason for rejection if any without any manual interface.

● Reviewed and updated Business Flow Processes to ensure applications were meeting the objectives of the business. Changes and revisions were illustrated using Microsoft Visio and other Microsoft Office applications.

●Developed the test scripts and integration and unit test plan for the project.

●Co-ordinated the testing effort between the business users, BW, PI team and the legal vendors and provided production support during the warranty period.