Mahender Singh

mahender.sign@yahoo.com

Certified Salesforce Consultant

Dallas, TX

v      7.5 years of total experience in the Software Development Industry specializing in administration, business analysis, software development, testing, maintenance and support. 

v      3+ years of Development experience in Salesforce CRM. 

v      Salesforce.com Certified Administrator (ADM-201). 

v      Completed Model Netics program with Main Event Management Corporation (MEMC). 

v      Trained on Agile and Business Analysis.

v      Experience in Requirement analysis, Administration, Configuration, Customization, Implementation and Support experience with Salesforce.com platform. 

v      Experience in implementation using Apex Language, Classes, Controllers & Triggers, Web Services, VisualForce Pages, Tabs, Custom Objects, Reports and Dashboards. 

v      Working experience with deployment between multiple Salesforce orgs using Ant. 

v      Possess comprehensive understanding of CRM business processes like Campaign Management, Lead Management, Account Management, Case Management and Call Center. 

v      Experience working with Eclipse IDE, Data Loader, Ant and Force.com Plug-in environment. 

v      Skilled in customizing standard objects and develop Custom objects, Page-Layouts, and Record-types to distinguish between various requirements. 

v      Driving the project by keeping track of the open issues, coordinating efforts within team and ensuring that the project is delivered within its stipulated time frame 

v      Have good working knowledge in querying Salesforce.com database using SOQL in Force.com Explorer. 

v      Acted as an interface between the Client/Business and the technical team. 

v      Excellent analytical, communication and inter-personal skills.

 

Work Experience

 

Salesforce Developer

1stGlobal, TX

December 2012 to Present

1st Global is the largest independently owned wealth management partner for accounting and legal firms. 1stGloabal have more than 400 of these select firms who rely on 1stGloabal's expertise and resources to meet their clients' wealth management needs. They count on 1stGloabal's business development tools and consulting services to ensure their success. 
I joined 1stglobal business development team to provide better software solutions to their Clients. My role at 1stGlobal is to focus on building components in Salesforce both for Internal and the Advisors. My primary job is to get the internal business, database and users migrated from pivotal to Salesforce, as soon as possible and help business reduce their cost. 
 
Roles and Responsibilities: 
 

·         Responsible for understanding how the current CRM system (Pivotal CRM) is embedded into daily business activities. 

·         Work with existing development team and business users to migrate the Pivotal CRM functionality to SaleForce.com 

·         Directly involved with the business team in understanding the requirement and will be working under the director to understand how the system works and make changes accordingly. 

·         Responsible for Designing, developing and deployment of the all the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes. 

·         I have strictly followed the Apex best practices in implementing Apex Classes & Triggers 

·         Have received Spot award for my work at 1stGlobal. 

·         Have been a great communicator with business, PMO and QA team 

·         Worked on Force IDE to synchronize, modify, validate and deploy the Apex back to the SFDC org.

 

Salesforce Consultant

Appirio, TX

October 2010 to September 2012

While working with Dibon I got the opportunity to work with one of the best Cloud Service providers, Appirio. It is one of the major contributors to the Salesforce AppExchange market, and is the possessor of a wide range of products like Professional Services Automation (PSA), Cloud Sync, Cloud Storage, CMC and Cloud Factor. Being a consultant for Appirio, I was able to work and contribute to all of these apps. While working with Appirio I also got a chance to attend a 4 day Administration Essentials Training (ADM-201). 

Roles and Responsibilities: 
 

·         Being a part of PSA team, I have worked with teams and business partners to Analyze Business requirement and identify practical solutions. I was responsible for the administration and ongoing support of the application. 

·         As a System administrator I used and administered Salesforce CRM, and provided the best possible solutions to the customers - be it a support case request or an Enhancement request. 

·         Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages, Apex classes to suit to the needs of the application.

·         Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system. 

·         Created and modified the Apex test classes to meet business requirements. 

·         I have designed SOQL queries for ad hoc analysis for the client. 

·         Configured complex business workflow rules and designed the approval process as per user's requirement. 

·         Created custom Matrix, Summary, Tabular and Joined reports and Dashboards to enhanced salesforce.com environment as per user needs. 

·         Have been a great communicator with customers and provided them with solutions, both through email and telephonic discussions. 

·         Got a chance to work with Appirio premium business partners on their enhancement requests - both SFDC admin and Apex Solutions.

·         I have been involved in Knowledge transfer from Appirio to Financialforce and have helped them understand the product and cases.

·         Worked on Force IDE to synchronize, modify, validate and deploy the Apex back to the SFDC org.

 

Senior Software Engineer

Charles Schwab

July 2006 to June 2010

This multi-million dollar project was designed and implemented over a period of thirty months by a team of over 400 resources across the globe. The original Charles Schwab trading website was designed using Java/C/CGI which demanded high enhancement and maintenance cost. This project aimed at re-engineering it to a less complex and easily maintainable website by using .Net Technology. The legacy website was transformed to a customer centric website which met the current market standards. In the era of online banking and trading, it was critical to enhance the performance of the Charles Schwab website in order to support high demand. This project also required a thorough understanding of the existing website, expertise in web development domain, a highly analytical mind to identify areas of improvement and out of the box thinking to achieve high service quality. 
 
Roles and Responsibilities: 
 

·         Managed a team of two resources and was accountable for their productivity. 

·         Helped lay the foundation of this mighty project by being an active member of the client facing as well as the development team right at the cradle stage. 

·         Designed and developed web service Interface using C# Asp.net and WCF concepts. 

·         Provided suggestions for cost effective solution by means of refactoring the web service interface layers into independent, easily manageable entities. 

·         Was responsible for Configuration management and release scheduling 

·         Worked with the client and management to understand the driving factor of the project (in this case, Keynote's performance metrics). Provided inputs to select work items for each sprint and helped design release plans 

·         Analyzed the website by using tools and utilities like HTTP watch, IE Developer, Firebug and Google page speed to identify performance loopholes 

·         Used concepts like AJAX, jQuery and WCF to optimize client-server interactions and web service calls 

·         Created test cases and performed unit testing, web testing and load testing

 

Additional Information

Technical Skill set: 
 
Salesforce.com 
Apex, Visual Force, SOQL, SOSL, Apex Triggers, Workflows, Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Salesforce.com, Roles & Profiles 
 
Languages/Methodologies Apex, VisualForce, C#, XML, UML, JavaScript, Agile, N-tier Architecture 
Technologies Salesforce, ASP .Net, Ajax, JQuery, Web Services, SOAP, WSDL, HTML, Web 2.0 
Database SQL server 2000/2005/2008 
Version Management Team Foundation Server, Subversion 
Tools and Utilities 
Data Loader, Jitterbit, BraineEngine, Force Eclipse IDE, Ant, Visual Studio 2005/2008/2010/2012, Visual Studio Team Suite, Subversion, IE Web Developer, Mozilla Firebug, 
 
Business Domain Banking & Finance