Pavan

Phone: (804) 476-0395

Email: pavan.sfdc01@gmail.com                    

 

         Professional Overview

 

More than 7+ years of professional Software Development Experience with strong Object Oriented Analysis, designing and programming technical skills including 4+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a developer and administrator.

 

 

•          Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Reports, Dashboards, Actions, Tasks and Events.

•          Experience in SFDC Development in implementing Apex classes, Triggers, Visual Force, Force.com IDE, SOQL and SOSL.

•          Performed Validation Rules, workflows, e-mail services and approval processes using customization & Apex.

•          Experience in working with Salesforce.com sandbox and production environments.

•          Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.

•          Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.

•          Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.

•          Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.

•          Experience in SFDC Integration using Web Service and Apex Programming, Salesforce.com Service Cloud expertise.

•          Developed Custom Web Services for handling inbound requests and outbound calls to external Web Services.

•          Expert in Sales and Support clouds.

•          Proficiency in installing App Exchange applications.

•          Experience in web technologies like HTML, XML, JSP, JavaScript, and WSDL.

•          Proficiency in Object Oriented Languages like C, C++, C#, Java.

•          Proficient in databases including MS SQL Server 2005/2008, Oracle & MS Excel.

•          Have a strong understanding on Big Machines Integration with CRM systems like SalesForce.com, Oracle CRM using Informatica tool.

•          Experience in providing production support, analyzing the cause and fixing it.

•          Excellent analytical, de-bugging skills and documentation skills.

•          Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication and Problem solving skills.

•          Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

 

 

Certifications

 

 

·               Certified Salesforce Developer 401 certification

·               Certified Salesforce Administrator

 

Technical Skills

 

 

Salesforce API tools	Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader
SFDC	Apex Classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visual force (Pages, Components & Controllers), Validation Rules, Work Flows, Dashboards, Reports, Custom Objects, Force.com Eclipse IDE Plug-in, Apex Web Services, Apex Explorer, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, SOQL, SOSL, Ajax Toolkit
Salesforce Integration Tools	Data Loader, Informatica
Languages	Apex, C, C++, C#, Java, J2EE
Database	MYSQL, Oracle 9i, Oracle 10g, SQL Server
Web	HTML, XML, CSS, JavaScript, WSDL, Adobe Photoshop, Flash, Dreamweaver
Platforms	Windows NT/2000/XP Pro/Vista, Linux
Java Technologies	Java, Servlets, JSP, JavaScript

 

 

Professional and Business Experience

 

Bayer Healthcare, Whippany, NJ                                                           August’13–Till Date

Salesforce.com/Veeva Lead

 

Responsibilities:

 

·               Involved in end to end Veeva Implementation for the Bio-Pharma industry, R&I, Diabetes Care etc.

·               Actively involved in supporting and enhancing Bayer Pharma CRM initiatives built on Force.com Platform.

·               Primary objective in setting up the system was to support the activities performed by different Business Units and the Sales Force Team to promote/sell the pharmaceutical products and giving sales reps a 360 degree view of the daily sales activities performed by various teams on the same account in Veeva instance.

·               Involved in providing Sales force automation solutions using the Veeva system suite of applications such as Veeva iRep, Veeva Vault, CLM (Closed Loop Marketing) etc.

·               Participating and Managing Offshore Team to aid on Designing, development and configuration of Salesforce.com User profiles, Roles & Territory Hierarchy

·               Built Custom functionality to support and enhance Salesforce/Veeva out of the Box modules such as Account, Calls, Call Objectives, Cycle Plans, Product Metrics, Product Catalog, Approved Emails, Coaching Reports & Surveys.

·               Worked on various Salesforce/Veeva integrations with SAP, Oracle and other third party systems to support Order Management module.

·               Hands on experience working on ETL tools such as Jitterbit, Informatica (on Cloud & Powercentre) to support Data replication, Data integrity, Data massaging etc.

·               Developed various applications using APEX Classes, Controller Classes, Wrapper Class, Batch APEX and APEX Triggers for various functional & technical needs in the application.

·               Experience working on integrating Salesforce/Veeva CRM data with Websites to enhance Patient services and enabling greater customer satisfaction of the patients in terms of service/support.

·               Reviewing and helping the end client to grow the application features with quarterly released Veeva functionalities along with Regression Testing and coordinate SIT/UAT Testing.

·               Experience working on Service Max (Service Cloud & Call Centre)  for R&I Industry to build an application for Field technicians to service/communicate/coordinate all work orders getting assigned to them in a timely fashion.

·               Experience working and customizing Salesforce One App based on Business Needs for supporting Opportunity/Lead Management.

·               Developed and deployed workflows and approval processes for opportunities and products/ assets management.

·               Extracted the data from salesforce.com application into the external databases (Oracle 10g) for    generating large data reports using the Informatica.

·               Used Force.com Web service API for implementing WSDL in the application for access to data from external systems and web sites.

·               Used the sandbox for testing and migrated the code to the deployment instance after testing.

 

 

Responsibilities:

 

Celgene Corporation, San Diego, CA                                                               Dec ’12 –July’13

Salesforce.com/Veeva Consultant

 

Responsibilities:

 

·               Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

·               Administered, configured, and maintained Salesforce.com application user profiles, roles, assigning ppermission, generating security tokens, validation Rule, upgrade installation.

·               Designed, developed and deployed the Custom objects, Components, VisualForce Pages to suit to the needs of the application.

·               Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.

·               Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the homegrown applications by using the homegrown web services.

·               Imported data from Seibel CRM into Salesforce using Informatica Power Center as part of Data Migration. 

·               Responsible for helping to capture business requirements, identifying appropriate data sources, Data quality issues, Business transformation rules, mapping source to target.

·               Worked extensively on Informatica transformations like Source Qualifier, Expression, Filter, Router, Aggregator, Lookup, Update Strategy, Stored Procedure, and Sequence generator, Joiner, Union and Normalizer.

·               Developed complex mappings & mapplets in Informatica to load the data using different transformations.

·               Performed Optimization at both the Mapping Level and Session Level.

·               Used Debugger making use of Breakpoints to monitor data movement and troubleshoot the mappings.

·               Developed Test cases for Unit Testing of the Mappings, and also was involved in the Integration Testing.

·               Involved in fallout analysis and fixing the issues.

·               Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities.

·               Implemented Error Processing for Informatica Mappings and Workflows.

·               Extensively worked in the performance tuning of programs, ETL procedures and processes.

·               Successfully moved the Sessions and Batches from the development to production environment.

·               Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.

·               Used the sandbox for testing and migrated the code to the Production environment after testing.

·               Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

·               Also worked on Veeva iRep Application and various other integrations .

·               Supported the Veeva application and simulataneously involved in enhancements projects based on Business needs.

 

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Informatica Power Center, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Oracle 10g.

 

 

DowJones, Princeton  NJ                                                           July ’12 – Dec ’12

Salesforce.com Consultant

 

Responsibilities:

 

·               Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.

·               Worked on various salesforce.com standard objects like Accounts, Contacts, Opportunity,Leads, Campaigns, Reports and Dashboards.

·               Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application. Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the application.

·               Involved in designing the architecture of integrating various external systems to Salesforce.com.

·               Integrated using Web Services (SOAP) technology for extracting the data from external systems (SalesLead Integration, LeadAmex, and Incentives Tracking System) to display in the pages of salesforce.com.

·               Worked with Apex Data loader for loading the Leads, Opportunities and their related activities into salesforce.com.

·               Developed data migration scripts and also implementing data cleansing tools.

·               Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, VisualForce Pages to suit to the needs of the application.

·               Designed and developed account development plan application for EMEA SalesForce.com Business users.

·               Developed Test cases for Unit Testing, and also was involved in the Integration Testing.

·               Used the sandbox for development, testing and migrated the code to the deployment instance after testing.

·               Proficient in using Eclipse based Salesforce.com IDE to develop and deploy force.com software.

·               Successfully moved the Sessions and Batches from the development to production environment.

·               Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.

 

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visual Force (Pages, Component & Controllers), Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in, Hoovers.

 

Bank Of America,  Pennigton, NJ

Salesforce Administrator/Developer                                                                                    March ’12 to July ’12

 

Responsibilities:

•          Customized Accounts, Contacts, Leads, Campaigns and Cases.

•          Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve the complex business functionality.

•          Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

•          Profile based permissions on fields and objects are enforced.

•          Load/Manage the data using Apex Data Loader.

•          Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

•          Develop Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

•          Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.

•          Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

•          Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

•          Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.

•          Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Components, Controllers & Extensions), Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

 

 

Santander Consumer USA, San Francisco, CA                             Feb ’11  – March ’12

Salesforce Developer

 

Responsibilities:

 

•          Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.

•          Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities, dashboards.

•          Customized the dashboards to monitor lead activities based on sales geography.

•          Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

•          Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

•          Used Informatica, the on Demand cloud technology to integrate Salesforce with Big Machines.

•          Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.

•          Written SOQL queries against force.com API.

•          Used Force.com Eclipse IDE plug to develop the classes and triggers.

•          Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

•          Using Apex Data Loader mapped data sources and loaded data into Call Center application.

•          Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

•          Coded APEX triggers and s-controls, created rule based automated workflows.

•          Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

•          Generated different reports like standard, summary and matrix for quarterly and half yearly sales.

•          Used the sandbox for testing and migrated the code to the deployment instance after testing.

Environment: SFDC, Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls, API.

 

 

Qualcomm, San Diego CA                      Apr ’10 – Feb ’11

Salesforce.com Consultant / APEX Developer

 

Responsibilities:

 

·               Involved in salesforce.com setup activities and customized the apps to match the functional needs   of the organization.

·               Well versed in migration and integration of CRM applications for large enterprise customers.

·               Worked intensely on custom objects, triggers and workflows.

·               Developed and customized User interface in salesforce.com using Visual force, APEX controllers and Force.com IDE.

·               Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.

·               Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

·               Created and deployed Several Reports using salesforce.com platform.

·               Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

·               Developed and deployed workflows and approval processes for opportunities and products/ assets management.

·               Extracted the data from salesforce.com application into the external databases (Oracle 10g) for    generating large data reports using the Informatica.

·               Created and used Email templates in HTML and Visualforce.

·               Developed web services using Salesforce.com Web services API to provide data for third party clients.

·               Experience in Data Mapping from Siebel Tables to Salesforce native table, Data Cleansing, SQL Scripts, IFB scripts, Performance Tuning .

·               Created views and store procedures to extract data from Siebel standard procedures.

·               Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

·               Involved in Maintaining user roles, security controls, profiles and workflow rules.

·               Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.

·               Demonstrated ability to effectively work in team environment with varying skill set levels.

·               Ability to deploy code using Force.com IDE, Migration Tool and Change Sets.

·               Designed and built custom applications using Force.com and Visualforce.com.

 

Environment: Saleforce.com platform, Seibel CRM, Boomi Integration, APEX Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls.

 

 

New MMIS, Department of Health, Boston, MA                                                              Feb ’09 – Apr ’10

Java Developer

 

Responsibilities:

 

·               Involved in the development of Panels for the application using the MMIS framework.

·               Develop Business logic for the customer in the servlets.

·               The panels were developed using the JSF-my faces and MMIS framework components.

·               Hands on experience in deploying and managing applications using web logic server.

·               Generate the Hibernate Mapping Files.

·               Defect fixing and Maintenance.

 

Environment: Java, JSF (My Faces), Java Script, spring, Hibernate, Web logic 8.1, Oracle 9i, Toad, Eclipse.

 

 

Accent Infotech, Hyderabad, India                                  June ’08 – Feb ’09

Java Developer

 

Responsibilities:

 

·               Programming by Using Struts Frame Work with MVC architecture implementation.

·               Used DAO’s and DTO’s design patterns.

·               Configure the Eclipse IDE with Web Logic Application Server for Entire Application.

·               Validate Framework was used for both client and server side validations.

·               Implemented design patterns like Front Controller, Business Delegate, Session Façade, Service Locator and DAO.

·               Integrated different components to establish a stable flow and reviewed all the deliverables produced by the team

·               Actively involved in view side implementation, server side business logic implementation and testing.

 

Environment: J2EE (Java, JSP, Servlets, Struts, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE9i, HTML, DHTML, XML, Windows XP.

 

 

 

 

Visual Soft, Hyderabad, India

Java Developer                                                                                                                              Dec ’07 – June’08

 

   Responsibilities:

 

·               Involved in various stages of the project life cycle primarily design, implementation, testing, deployment and enhancement of the application.

·               Involved in designing the system based on UML concepts, which include data flow diagrams, class diagrams, sequence diagrams, state diagrams using Rational Rose Enterprise Edition.

·               Designed and developed web pages using JSP, HTML and used JavaScript for client side validation.

·               Involved in design and development of the application in n-tier fashion based on MVC architecture standards and utilized Struts frame work.

·               Developed data model and stored procedures.

·               Used JDBC for communicating with the database.

·               Responsible for maintenance and production support of the application documented design and functional aspects of the application.

 

Environment: Java, JSP, Java Beans, MVC, JMS, EJB2.0), Weblogic8.1, JavaScript, ORACLE8i, HTML, DHTML, XML, Windows.