Amit Bhatia

Sr. Salesforce Admin

Email: amitbhatia74@gmail.com

Phone: 310-980-2953

 

Education
MS University, Vadodara, India
Bachelors, Computer Science
 
Professional Summary
 

·   Over 10 Years of IT experience with around 2+ years of experience in the CRM Platforms and client-server architecture and over 3 years working with large scale enterprise applications (SAP).

·   Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

·   Highly skilled in Salesforce.com (SFDC) administration, configuration and implementation.
Experienced customizing standard objects Accounts, Contacts, Opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

·   Extensive experience in designing of custom objects, custom fields, Pick list, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats,  Snapshots, Dashboards, and Email generation according to application requirements.

·   Expertise with Administration and Configuration of Salesforce.com CRM to populate and maintain data.

·   Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

·   Thorough understanding and good experience on Data Loader.

·   Experience with tools like Force.com Explorer, Force.com Migration and force.com Excel connector, FinancialForce XL, FinancialForce Print Formatter.

·   Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.

·   Experienced in Implementing and executing System Logs and Debug Logs.
Provided system administration of the Salesforce.com environment.

·   Strong knowledge of sales, marketing, service and support automation.

·   Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.

Experience

Client: Sony Pictures Entertainment, Los Angeles, CA 09/2014 - Present
Salesforce.com Administrator / Consultant
 

This project is for the SPE LATAM division. Project involved setting up the Opportunities and various custom objects for mapping the advertisement spots to the agencies and markets in Latin America. My responsibilities included

·             Creating custom objects according to the business user requirements.

·             Design Custom Fields and Layout based on user requirements.

·             Create Workflows rules and Apex Triggers for the validations and notifications.

·             Design Custom Reports and Dashboards for the users and management.

·             Design workflow processes using Process builder.

·             Legacy data uploads and cleanup.
 

Client: Prosum, Inc, El Segundo CA. 02/2015 – Present

Salesforce.Com Administrator/FFA/PSA Consultant

This project involved implementing an Opportunity and Pipeline Management tool for the sales organization. Prosum also choose to migrate their financials from Autotask application to Financial Force, a 3^rd party packaged solution and use Financial Force’s PSA tool for their project management needs. My responsibilities included:

·             Requirements gathering for all the different business processes.

·             Creating process flow diagrams to finalize the existing process and help map that to the process flows within the Salesforce and Financial force application

·             Collecting all the data points from the existing Autotask application and performing gap analysis to ensure that all the information will be migrated over into the new system

·             Configuring the account, contact, opportunity objects for the sales process flow

·             Requirements gathering for reporting needs for the sales team for Opportunity Management, Pipeline management etc

·             Configuring reports, dashboards for the sales team

·             Configuring security, roles and responsibilities for all the team members

·             Creating custom reports and templates

·             Data Mapping, data clean up and data migration for data from Autotask to Salesforce & Financial Force application

·             Configuring the financial force application to the needs of the business

·             Configuring PSA application based on the requirements collected from the project management team

·             User documentation and training

·             Unit Testing, business process testing and bug fixes

Client: GCI Solar, Huntington Beach, CA 06/2015 to Present

Salesforce Implementation consultant and SFDC Administrator.

GCI Solar is a Solar panel implementation company with client all over the Los Angeles County/Orange County/Ventura County. This project involved designing a custom solution for GCI Solar in which I had to map there out of box legacy CRM system to the Salesforce environment. Also involved integrating the five9 call center system to automatically create leads when a marketer transfers a call from five9 system to a confirmer in Salesforce. My responsibilities included:

·   Full life cycle implementation of SFDC and five9 system

·   Requirement gathering from the Sales/Finance and Installation teams for designing and developing custom objects and layouts for the respective teams.

·   Setting up Workflows and validation rules based on the user requirements.

·   Setup custom User Profiles and Roles.

·   Involved in the integration of five9 system with the Leads object in SFDC.

·   Setup a Custom Appointment Object to keep track of all the appointments for the salesperson in the system.

 

Client: Martin Outdoor Media, Los Angeles, CA 01/2015 to Present

Salesforce Administrator.

Martin Outdoor Media is an Outdoor Media company which provides advertising opportunities to its clients on Los Angeles Bus Benches. The company had an existing Salesforce environment for which they needed an Administrator to maintain their day to day user requirements and changes. The tasks included:

·   Maintain User profiles and roles.

·   Setup Validations and workflow rules for the organization.

·   Mass upload leads into SFDC.

·   Mass email Contacts and Leads.

·   Setup Lead Assignment rules.

·   Create reports and dashboards for the Executive team and the Sales team.

 

Client: ALSC, Los Angeles, CA 04/2006 to 03/2015.

Principal Consultant.

·   Lead consultant in charge of maintaining the business applications, providing day-to-day support for the systems and infrastructure

·   Troubleshooting issues for ALSC’s CRM application to ensure that the sales can be closed successfully.

·   Provide support in order management, inventory control for various products and skews

·   Configuring new reports to help deriving insights for business

·   General reports for P&L management, aging and collections

·   Installed and support the phone systems for multiple locations for this client

·   Installed, supported and managed the day-to-day operational challenges with internet, telephones, printers, faxes, etc

·   Extensive experience dealing with mobile devices includes iPhones, iPAD, Android phones, Blackberries and the dashboards and application on these devices.

·   Managed the relationship with all the vendors including telecom, internet, and other business partners and providers.

·   Streamlined the operations to ensure reduction of operational issues so more time can be spend on more constructive activities such as sales, marketing etc

 

Prosum Technology Consulting Group, El Segundo CA 03-2000 to 04-2006

Client: SCAN Health

·   Helped the desktop support team with the installations of patches and other applications through the clients desktop machines

·   Assisted the team leads in upgrades of the server and patching of the server and local infrastructure within the client’s environment

·   Solved any issues that arose because of the installation of the patches

·   Extensive experience in troubleshooting issues related to OS patches and all other type of issues with desktops

·   Provided post roll out support for 2 weeks for all issues reported

 

Client: Screen Actors Guild

·   Assisted the project team in the desktop support move project

·   Helped coordinate the move of the desktop and servers and ensure that move was successful without any issues

·   Connected all the local work stations to the local internet

·   Verified the connectivity of the machine to the domain and tested the mission critical applications installed on the machine

·   Tested the phone systems after the move

·   Provided Tier 2 technical support after the move for all the escalations received

Client: Unocal – Tax Department

·   Assisted the tax attorneys for the Unocal’s Tax department to retrieve data out of the database through various utilities and scripts

·   Massaged the data according to the data mapping and ensure that the data can be easily migrated into another application

·   Reviewed all the exceptions and fixed any data related issues

·   Wrote SQL Queries and scripts to fix the data mapping

·   Migrated the data using the flat files into the staging area of the new application

·   Applied various tax codes once the data was successfully migrated

Client: Sports Club/LA, Los Angeles CA

·   Coordinating the efforts of teams of business analysts, developers, and functional representatives to meet development deadlines and budgets for the Club Membership System that is responsible for membership tracking, reporting, A/R functions and payment processing.

·   The Client Membership System is based on Oracle 10g database architecture and is deployed to clients through a combination of client/server and java-based browser applications.

·   The application combines both centralized and fully distributed components and is deployed via WAN/LAN technologies across 10 locations from Los Angeles to New York.

·   Negotiate contracts with 3rd party vendors, which ensure quality and met the budgets.

·   Defining electronic data exchange format with business people, coordinating with the team for developing and testing of the interfaces which will carry on the data exchange between the different Financial & GL Systems, Point of Sale & CRM modules used within the organization.
Ensure that the data exchange is carried out seamlessly within the Oracle, SQL Server and Access 2000 databases.

·   Research new products and technologies and identify their point of application for improved performance, cost reduction and streamlining business processes. 

·   Generate monthly, quarterly, annual financial reports for the management.

·   Manage Software quality assurance, consultant development and mentoring

 

LiveDoc

Client: Unocal, El Segundo, California3/2002 – 7/2002

Technical Lead     (Contract)

·   As a Technical Lead representing Prosum, I was involved in the analysis, design and also the development phase of Live Doc system.  This system houses the various system documents describing Unocal systems and their interactions as well as allows Unocal employees to view summary information about systems such as contact information, systems department, primary business functions and system interdependencies..

·   Any kind of PC or web document that relates to a system can be stored within Live Doc, e.g. hardware description, communication diagrams, system to business function mapping, etc.

·   Allowed users to view general system information without the need to drill into specific documents and sort through them to find commonly needed pieces of information.

·   Developed the procedures for generating the XML from the Oracle database and also converting the XML into the desired format required by the application using XML Style-sheets.

·   Application was to be deployed on the intranet of Unocal, which was in Oracle Portals.

·   Front end of the application was developed utilizing Flash and the data supplied to Flash from Oracle is in XML format using XSQL utility (available in XDK) and XSLT (XML Style-sheet) and XML Generation using PL/SQL.

·   The goal of the Live Document Implementation is to make the information captured in the Data Modeling Project available in the form of an online, database-driven application that will facilitate:

§  The Accessibility of data and process model documents

§  The maintenance and updating of these documents as they evolve

§  Adding new attributes and layers of information such as hardware platforms.

 

Client: NIIT India Ltd. 03/1999 to 02/2000.

NIIT Limited is a global education oriented company focusing on imparting computer knowledge among its students. The company is listed on the National Stock Exchange and Bombay Stock Exchange of India. The company provides global learning solutions for individuals, enterprises, schools and colleges. It has its presence in 40 countries worldwide. It is ranked among top 20 IT training institutions and graded among India's most trusted service brands.

Sr. SAP Consultant. (HR Module)

·               Responsible for developing new Infotypes for the HR Module. The HR Module of the whole organization was all custom built as a result none of the existing Infotypes of the SAP HR were used.

·               Interact with the client and gather the requirements for the development of Infotypes.

·               Responsible for design, testing and quality control of all the HR module development on SAP R/3.

·               Recipient of Special Skill Award from the Organization on the successful Go Live of the SAP Installation.

 

Client: Samsung India, 04/1997 to 03/1999.

SAP Consultant (PP & MM Module)

·               Received SAP PP & MM Module training from Samsung Korea SAP Consultants.

·               Responsible for daily interaction with the Purchase department and the Production department and gather all the requirement for the development of ABAP reports for Material Required Planning (MRP).

·               Responsible for the customization and development of new screens at the launch of a new product.

·               Responsible for the addition of all new material codes into the SAP System which were required on the production line.

Technical Skills
SFDC Technologies: Standard Objects, Custom Objects, Workflow and Approvals, Apex Triggers, Data Loader, Integration, Migration, Reports, Dashboards, Force.com IDE, Eclipse, SOQL, Process Builder, FinancialForce.Com, PSA,FFA.
Tools and Technologies: Five9, Workbench, Informatica On Demand, Jitterbit, Cast Iron, MS Visio, MS Project, Windows XP, SAP R/3, FinancialForce.Com.

Operating Systems: Windows 7, Vista, XP, OS X, Windows Server, iOS4.

Business Application Software: Microsoft Office 2003-2007: Excel, Access, PowerPoint, Outlook, Project, Microsoft VISIO and PROJECT, Visual Basic, SQL Server, Oracle Server, SAP R/3 HR/PP/MM.

Language: ABAP 4, C++, Developer 2000 (Forms 6i/5.0/4.5 Reports 6i/3.0/2.5), SQL/PLSQL, TOAD, DB Artisan, Oracle Portal, Oracle 9ias, Oracle Graphics 3.0, SQL Loader, Stored Procedures, Packages and Triggers, XSQL, XSLT.

Databases: Oracle 10g, 8i, 7.x on Sun Solaris 2.6, 2.8, SQL Server, Access.

Enterprise Resources Planning Applications: SAP R/3, FinancialForce.Com