Certifications

·   Salesforce.com Developer (DEV 401)

·   Salesforce.com Administrator (ADM 201)

·   Salesforce.com Sales Cloud Consultant

·   Salesforce Certified Service Cloud Consultant

·   Apttus Quote to Cash certification

·   Programming in HTML5 with JavaScript and CSS3 Specialist certification.

·   Financial Force trained.

 

·   Over 9 years of experience in IT Industry which includes playing the roles of SFDC Technology Lead, Techno-Functional Consultant, Application Lead and support contact.

·   Extensive Experience working on Sales Cloud, Service cloud, Marketing & integration with Salesforce.com.

·   Extensive knowledge in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.

·   Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.

·   Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.

·   Integrated the Web Services for extracting the data from external systems to display in the pages of salesforce.com.

·   Developed and configured Dashboards, Reports and Report Folders for different user profiles based on the need in the organization.

·   In depth understanding of CRM business processes like Forecasting, Campaign Management, Lead Management and Case Management.

·   Experience customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.

·   Proficient in Installation of Sales force Apps, configured and maintained user security permissions in compliance with organizational Needs.

·   Experienced in project management in a highly matrixed organization consisting of internal and external partners. Roles have included managing/overseeing projects of all sizes partnering with internal and external teams at all levels to drive effective solutions for customers and businesses. . Industry verticals include CRM, pricing, e-marketing, and mobility

·   Experience in Building & Implementing custom solutions in Salesforce.

·   Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

·   Extensive experience of automating complex business processes using declarative features such as Workflows Alerts and Actions, Approval Process and Dynamic Approval Process.

·   Implemented Security and Sharing Rules at object, field, and record level for different users at different levels of organization. Also, created various profiles and configured the permissions based on the organizational hierarchy.

·   Experience in using data tools: Apex Data Loader, Jitterbit, Workbench and Import Wizard.

·   Experience in Salesforce to Salesforce and salesforce to SAP integration.

 

 

CRM Packages                                        : SalesForce.com

Programming Languages:              Force.com Apex, Visual force, SOQL, Java, Servlets, JSP, Apex, PHP, and PLSQL.

SFDC:              Apex, VisualForce, Force.com IDE, Work bench, Triggers, Standard, Custom and Component Controllers, Custom Objects, Reports and Dashboards, Custom Objects.

SFDC Tools: Force.com IDE, Data Loader, Chatter, Workbench and App Exchange.

Web Technologies: HTML, HTML5, CSS3, Java Scripting, XML.

Databases: Oracle 10g/9i, SQL Server 2005/2008, My SQL.

Servers: Tomcat/Apache2.2.

Operating Systems: Windows 2000/XP/Vista/7/NT, Unix.

1)                                                                     Client: CATERPILLAR FINACIAL Inc.

Project #1- Responsive Portal Design

Client is using customer and dealer portals built on Force.com platform. The current application is not mobile responsive. This leads to poor customer and dealer experience while accessing the application over mobile. To improve customer and user experience, each existing user interface screen has to be redesigned to make it mobile responsive as part of this project. This also involves global roll out for multiple countries with the additional functionalities.

• Redesign the existing customer and dealer portals -to make it responsive on Mobile devices and meet the User Interface (“UI”) specifications and standards.

• Leverage the existing customer and dealer portals on Force.com Platform to make it compatible and responsive on Mobile/Tablet.

Modules – Customer Community, Accounts, Contacts.

Duration –Aug ’2015 to till date

 

Key Responsibilities –

1)     The role of a Technical lead and SFDC Consultant for the development project.

2)     Involved in gathering requirements, designing and building solutions and managing End to End Project for the Salesforce.com platform

3)     Lead a team of  6 developer’s from Offshore coordinating in Design, Development and testing to ensure successful application delivery to the Client

4)     Coordinate with Business team, marketing team to gather the requirements and study the current system.

5)     Involved in the Architecture, Design, Data Model, Security, and Technical Review on Project.

6)     Status reporting to Marketing and Sales IT leaders.

2)                                                                  Client: E. I. du Pont de Nemours and Company

Project #1- Recovered Refrigerants Bill of Lading Application development.

RRBOL application captures Bill-of-Lading Information for Recovered Refrigerants from end customers.  The application creates the PDF on submission of BOL form which includes the customer details and cylinder details (name, size, quantity, pallet details) and also special instructions.  The email notification will be sent to end customer and Business manager with the PDF attached on submission.  Customer service process the form and necessary arrangements made to pick up the refrigerant cylinders.  The application also calculates the payment to end customer based on the number of cylinder returned, master data set up for cylinder deposit amount.

 

Modules – Force.com sites, Accounts, Contacts.

Duration – 6 months (Jan ’2015 to June 2015)

Key Responsibilities –

1.          Played the role of a Technical lead and SFDC Consultant for RRBOL development project.

2.          Involved in gathering requirements, designing and building solutions and managing End to End Project for the Salesforce.com platform

3.          Lead a team of  6 developer’s from Offshore coordinating in Design, Development and testing to ensure successful application delivery to the Client

4.          Involved in Coordinating with Business team to gather the requirements and study legacy system.

5.          Involved in the Architecture, Design, Data Model, Security, and Technical Review on Project.

6.          Status reporting to Marketing and Sales IT leaders.

 

Project #2– Application Enhancements and maintenance of Global CRM Solution-Salesforce.com with more than 12,000 active Users from their Marketing & Sales division.

Modules – Account, Contact, Campaign, Lead, Contract, Opportunity Management, Case Management and Salesforce.com Content Management. Custom Applications built on Force.com platform using Apex and VisualForce. Customer and Partner Portals, Collaboration tools like Chatter.

Duration – 36 months (Aug ’2011 to Dec 2014)

Key Responsibilities –

·   Played the role of a Technology Lead for the Enhancements and maintenance Project to meet the needs of various business functions.

·   Involved in gathering requirements, designing and building solutions and managing End to End Support tickets for the Salesforce.com platform

·   Lead a team of 10 Technical and Functional consultants from Offshore coordinating in Design, Development and testing to ensure successful application delivery to the Client

·   Maintained a good mix of standard out of the box features with custom development to build a robust CRM Solution

·   Project Resource Management, Estimation, Scheduling and Status Reporting

·   Handing various deployments across instances.

·   Supporting the functionalities of App Exchange Product DSA which is installed for our client.

 

Challenges faced –Client’s 13 Business functions works separately having different Data model, Design and Security, which was fine as far as there is a business specific solution developed. The challenge came when implementing a global solution and leveraging across multiple businesses without impacting the business processes. Another challenge faced during the Design phase was to ensure that the Non-CRM applications built using Force.com platform does not share the data across the CRM Objects and vice versa, Since there were Distributors and Partners in the hierarchy.

Project #3– Pricing Registration System

Pricing Registration System helps defining Pricing policies for the products based on market conditions and the competition. Application provides the flexibility to Business to promote their products with the distributors based on the market condition.  The Application helps the customers to establish an agreement with company for specific products of their interest for their project for specific duration. The objective of the project is to enhance the application to cater to changing business requirements and provide production support to ensure business continuity and application stability.

Duration –24 months (June 2009 – July 2011)

Key Responsibilities –

·   Understand the client and project requirements (both functional and non-functional) by studying the existing documentation and assimilating inputs from Business Analysts/SMEs and seeking clarifications, if any, to participate efficiently in the Development and Testing phases of the project.

·   Understand application architecture document and seek inputs from the architecture / design team to understand the overall architecture in order to provide deliverables that are in line with architectural requirements

·   Respond to the issues assigned, conduct analysis of the issues assigned, identify and evaluate different workarounds/ solution alternatives, implement the most optimal solution, support other team members on issue resolution in areas of expertise as required , manage stakeholder communication and close the issues assigned in order to ensure support availability as per agreed SLAs.

·   Participate in and prepare content for KT sessions, document the understanding, take on Shadow Support.

·   Coding, Testing and conducting various Reviews

·   Status reporting

·   Configuration management.

Challenges faced – After the transition of the Application from other vendor, the application was throwing FULL GC in the server and application server was going down randomly. We analyzed the root cause for this issue and fixed within 3 days to ensure the business continuity. Had tough time in fixing this issue as we were in initial phase of Steady State Support.  Support team gained Customer confidence by resolving it in a short time span.

3)      Client – APPLE Inc. Cupertino, CA. USA.

Project – Merlin UI Upgrade

This project involved enhancing the HR Systems application of Apple. This project consists of upgrading the GUI of the application. This application helps the HR and Managers to approve different forms like Leave, Bonus etc.

.Duration – 6 months (May 2008 – May 2009)

Key Responsibilities –

1)      Played the role of a Senior Systems Engineer and Involved in requirement gathering from Key Users, configuration activities and customization

2)      Involved in Prototype building, Training documents, Unit Test Plans and System Testing.

 

EXPIRIENCE PRIOR TO INFOSYS

 

Client – St Martha’s Hospital

Project – e-Wellness(Hospital Management System).

 

This is a web based Software for Hospitals. It has secured database of patients and business information for hospitals. It has improved healthcare Systems by providing medical personnel with better data access, faster data retrieval. Having Standardization of patient's records/procedures and accurate/completeness of medical records. It facilitates Effective allocation and efficient utilization of facilities, doctor resources. Provides online status monitoring of Complaints/Job cards and provides reports of running cost/down time of all equipment’s.

Duration – 26 months (Feb 2006 – April 2008)

Key Responsibilities

•         Conduct Impact Analysis, create Design Specifications as per the high-level design, and create Unit Test Plans in order to develop / validate / maintain the application as per the requirements.

•         Interacted with customer for the various changes in the modules.

•         Programming and Debugging.

•         Designed the various forms and reports as per customer requirements.

•         Testing the application with various test cases.

 

I hereby declare that the above furnished particulars are true to the best of my knowledge and belief.

Place: Nashville, Tennessee                                                                 (Ashoka Poojari)