Andrew Luu

New York, NY • andrew.luu@outlook.com • 216.256.8216

Results-driven Senior-Level IT Professional with a stellar track record leading world-class business transformation services and cutting-edge technology solutions to major enterprises operating in the healthcare sector. Recognized for delivering innovative solutions at minimal costs by introducing advanced technologies to increase reliability and streamline operations. Proven achievements in effectively collaborating with cross-functional teams within fast-paced, deadline-driven environments. Lengthy technical repertoire with an exemplary record of achievement, having rapidly climbed corporate ladder with progressively higher responsibilities.

Highlights of expertise:

•       Project Management •       Strategy & Execution •       Process Improvements

•       Technology Implementation •       Compliance & Regulations •       Budget Administration

•       Key Client Relations •       Team Leadership •       Problem Resolution

 

Tunstall Americas, Long Island City, NY

Senior Director – Development & Systems Engineer, 2010 – 2016

Began tenure as Technical Support Specialist and progressively advanced through roles of Network Engineer and Systems Engineer to ultimately achieve Senior Director position upon repeatedly demonstrating outstanding capabilities. Most recent role necessitated such responsibilities as developing, managing, and coordinating a cross-functional, top performing team of 15 web and application developers, project managers, and business analysts across Hospital Support, Pharmaceutical Support, and Connected Health Device Services.

Key Achievements:

•          Successfully architected product integrations for Connected Health Devices that incorporated end-to-end device communications, technology infrastructure design, and software development.

•          Established a blend of Waterfall/Agile SDLC, leveraging JIRA cloud as project and development life cycle management tool, aligning performance with analytics/metrics around Key Performance Indicators (KPIs) to increase quality and efficiency.

•          Oversaw and managed all web and software application development activities in an enterprise Microsoft .NET, Salesforce, and Java environment.

•          Spearheaded implementation of a Salesforce Sales Cloud, Communities, and Service Cloud solution for a 200+ seat operations call center with integrations to in-house applications on an array of technologies.

•          Managed and allocated the IT development budget.

•          Strategically negotiated vendor contracts, securing savings by upwards of 20%, to achieve optimum pricing on behalf of corporation, targeting annual Opex and Capex numbers.

•          Devised, developed, and implemented a comprehensive 3-year roadmap for innovative technology solutions, development architecture, and software integration models.

•          Fostered and cultivated collaborative relationships to ensure IT’s direct involvement with HIPAA and FDA compliance procedures.

•          Orchestrated operations teams across multiple countries, consistently aligning roadmap to global initiatives.

•          Collaborated with healthcare and technical professionals to identify needs, and develop and establish a remote patient monitoring service for patients with diabetes, congestive heart failure, and chronic obstructive pulmonary disorder.

•          Successfully designed and implemented a scalable and High Availability (HA) Infrastructure-as-a-Service platform for the Telehealth services.

•          Led deployment of 2-factor security framework for Telehealth application platform.

•          Consistently led cross functional teams in the continuous adoption of progressively newer technologies.

 

Hofstra University, Hempstead, NY

Summer Research Fellow – Department of Biology, 2009

 

The Cleveland Clinic, Cleveland, OH

Research Technician – Reproductive Research, Summer 2007 & 2009

 

CSA International, Cleveland, OH

PC Desktop Support Specialist, Summer 2005, 2006, 2007 & 2009

 

Bachelor of Science in Biology, Concentration in Biomechanics, 2009

Hofstra University, Long Island, NY

Professional Development

The Living Leader “Personal Leadership Program,” Executive Leadership Training       SalesForce Developer 401 & 501 Training ~ Cisco Firewall & Security Training ~ Cisco VPN Training ~ Cisco CCNA Training ~ EMT-B

 

Languages

English & Cantonese

 

Expertise:	Microsoft Windows and Windows Server (AD, Group Policy, etc.),  Microsoft Office Application Suite, VMWare ESX, AWS, Heroku, Cisco Firewalls, Routers and Switches, Adobe Photoshop, McAfee EPO, JIRA Atlassian Suite (Jira Software, Confluence, Hipchat and Bitbucket)
SalesForce:	Salesforce CRM, Apex, SOQL, Visual Force Pages / Components, REST  and SOAP API and Web Services, Workflow & Approvals, Analytic Snapshots, Case Management Automation
Databases:	MS SQL Server, Sybase, MySQL, RDBMS, Force.com
Tools:	Microsoft Visual Studio and BIDS, Eclipse IDE, Jitterbit, Talend Open Studio
Languages:	Java, Java Script, SQL, UML, HTML, CSS, ASP.NET, XML, Python, Cisco CLI, Visual Basic, C/C#, Powershell