Leela    

Sreeleelasalesforce@gmail.com       

415-741-5345

 

Professional Summary:

·              Overall 5+ years of experience in IT Industry with strong Object Oriented Analysis, Designing, Programming and technical skills including 4 years’ experience in the Salesforce.com CRM as both Developer and Administrator in Salesforce.com Customization.

·              Experience in SalesForce.com Apex Classes, Apex triggers, Visual force, Force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.

·              Extensive experience in designing of custom objects, custom fields, Picklist, Role based Page Layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules.

·              Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.

·              Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books.

·              Integration experience on Salesforce.com using Apex Language (Classes, Controllers & Triggers), Web Services, Visualforce Pages, Components, Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.

·              Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming Good Exposure on Apttus products such as QTC and CPQ.

·              Customizing product according to the customers need and demo them the solution. Application includes CPQ, Contract management, Proposal management, Advanced approvals, revenue management etc.

·              Creating Wizard for visual force markup and controllers.

·              Good knowledge of OOPs (Abstraction, Encapsulation, Inheritance and Polymorphism) and design concept.

·              Implemented sales and service cloud to improve business process.

·              Implemented Sales cloud and incorporated the enhanced features as required to streamline the business Process.

·              Experience with data migration and updates through App exchange data loader in Salesforce.com.

·              Sound knowledge on Salesforce setup menu, Configuration, custom Application, Development, Administration, and Deployment of applications to Force.com platform.

·              Experience performing data migration from applications and Legacy Systems.

·              Written SOQL and SOSL queries in Apex.

·              Experience in implementing Enterprise applications using Java/J2EE, JSP, Servlets, JDBC, Web Services, JavaScript, HTML, XML and WSDL.

·              Excellent skills in developing code for the database applications to interact with the MySQL database using JDBC.

·              Experience in all phases of Software Development Life Cycle (SDLC).

 

 

Technical Skills:

Salesforce Technologies	Apex Language, Apex Trigger, Apex Scheduler, Apex Class & Apex Web Service, Partner WSDL & Enterprise WSDL, Visual Force (Page, Component & Controllers) and S-Control
Custom Integration	Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, App Exchange Package & Custom Application and Sandbox data loading
Force.com tools	Apex Data loader, Force.com Apex Explorer, AJAX tool kit, Force.com Migration Tool, Force.com Excel connector
IDE	Eclipse, My Eclipse and Force.com Eclipse IDE plug-in
Web Technologies	J2EE, JSP, JDBC, RMI, Applet, Java Script, XML, XML Schema, HTML, Shell Scripts and Web service
Database	Oracle 11g/10g/9i, MySQL, DB2
Operating Systems	Windows XP/Vista/7, Linux, Macintosh

 

PROFESSIONAL EXPERIENCE:

Client: Akamai Technologies, CA                                                                                         Jul’2015 – Till Date

Role: Salesforce Administrator/Developer

Akamai is the leading content delivery network (CDN) providing cloud services that help deliver, optimize, and secure online content and business applications. Supporting Akamai's people in delivering this service and efficiency level requires a diverse array of enterprise applications. This Salesforce.com team is primarily responsible for developing, enhancing and supporting applications and solutions on Force.com such as Service Cloud and Financial Force and several custom applications solutions developed on Salesforce.com. The team works on customizing, developing, implementing Salesforce solutions for the Services & Support divisions.

 

Responsibilities:

·              Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.

·              Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.

·              Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.

·              Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

·              Worked on various AppExchange products according to the needs of the organization.

·              Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

·              Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.

·              Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.

·              Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

·              Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.

·              Developed Client side pagination process with all the details. Created Labels to set the predefined values for the client side pagination process.

·              Developed Custom Validations to override the Salesforce default validation rules.

·              Complete bulk imports of data using Apex Data Loader.

·              Communicating regularly with the SFDC designated super users to support them in their role and provide Information and training on new features and functionality.

 

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Custom Component, Custom Controllers, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, cloud9, Email Services, Security Controls, HTML, Web Services, WSDL, SOAP, Reports, Sandbox, ETL tools, Eclipse IDE Plug-in.

Client: Ford Motor Company, MI                                                                                May’2014 – Jun’ 2015

Role: Salesforce Administrator/Developer

The basic objective of this project was the Enhancement of existing application and ensuring de-duplication and cleanup of CRM system on a regular basis.The project included configuration enhancement like profile creation, email templates, profile levelPermissions, object creation and customization using Visual force and Apex coding.

 

Responsibilities:

·               Created users, roles, public groups and role hierarchies, sharing rules and record level Permission have to provide shared access among different users.

·              Wrote SOQL and SOSL statements within custom controllers, extensions and triggers.

·              Created various reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).

·              Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·              Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

·              Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.

·              Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on Regular basis for the sales performance and lead generation statistics.

·              Created page layouts, search layouts to organize fields, custom links, related lists and other components on are record detail and edit pages. Intensely worked with Apex Triggers, API integration.

·              Involving in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

·              Implementing the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

·              Involving in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.

·              Working on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.

·              Involving in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com          

·              Developing email-to- case functionality to captures customer inquiries in the Service Cloud.

·              Creating and used Email templates in HTML and Visualforce.

·              Integrating the web services by generating the necessary stubs from the WSDL files for extracting the data from   the home grown applications by using the home grown web services.

·              Built integration framework between Salesforce and Selectica for CPQ module.

·              Working on integration between salesforce and oracle for quote integration using Jitterbit.

·              Using the sandbox for testing and migrated the code to the deployment instance after testing.

·              Interacting with the Salesforce.com premium tech support team on a regular basis.

 

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component &Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Eclipse, Windows XP, Agile Database development technique.

 

Client: Genentech Inc, San Francisco, CA                                                                      May’2013 – Mar’2014

Role: Salesforce Administrator/Developer

Genentech is a leading biotechnology company that discovers, develops, manufactures and commercializes medicines to treat patients with serious or life-threatening medical conditions. We are among the world's leading biotech companies, with multiple products on the market and implemented Sales force for many companies for platform relationship management (PRM) for salesforce.com application, salesforce automation and marketing automation.

 

Responsibilities:

·              Developed VF pages replacing the existing standard opportunity page.

·              Developed APEX Classes, Triggers on Opportunity and Account objects.

·              Worked on Integrating SAP and Salesforce systems using SOAP and REST API's.

·              Parsed JSON responses provided by third-party systems connected via REST inside Apex classes.

·              Established Validation Rules, Workflow Rules to assign a Task, send out Email Alerts to Opportunity Owners/VP/OD and Update fields, Custom Settings and Custom Labels.

·              Created Email Templates and Approval process.

·              Creating custom logging mechanism by inserting data into custom object.

·              Scheduled monthly email reports to VP/OD for past due Close-date Opportunities.

·              Assisted the business stakeholders during UAT and also the QA team in thorough regression testing and analysis of the applications.

·              Interacted with all the teammates both onsite and offshore on a regular basis. Involved in data cleanup and mapping in data migration project.

·              Customized Escalation rules and Assignment Rules to custom objects.

 

Environment: APEX Class, Triggers, Standard objects, Sales Cloud, Eclipse, Visualforce Pages, Workflows, Custom Settings, Custom Labels and Validation rules.

 

Client: Cars.Com, Chicago, IL                                                                                                Jun’2012 – Apr’2013

Role: Salesforce Administrator/Developer

The application was developed in Salesforce CRM and it is used by the some of the employees of Merck is an online application which helps automate the medical sales management of the company. It gathers prospect contact information and allows prospects to view available units, screen themselves, pay online application fees and complete the deals with the dealers.

 

Responsibilities:

·              Involved in requirements gathering with multiple project managers, in an effort to better customize, and utilize the full functionality of the Salesforce.com CRM solution.

·              Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.

·              Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.

·              Customized the dashboards to monitor lead activities based on sales geography.

·              Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

·              Written SOQL queries against force.com API.

·              Used Force.com Eclipse IDE plug to develop the classes and triggers.

·              Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.

·              Using Apex Data Loader mapped data sources and loaded data into Call Center application.

·              Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.

·              Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

·              Coded APEX triggers and s-controls, created rule based automated workflows.

·              Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

 

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web Services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP.

Client: Levin Software Solutions Pvt Ltd, Hyderabad India                             May’2011 – Apr’2012

Role: Java Developer

   This Project involves analysis, design, and development for various modules that interacts with

   different systems to collect business data from exchanges, brokerages, clearing houses and agent

   banks. This data is extracted and loaded after calculations on to database using batch processes jobs.

                                                    

Responsibilities:

·               Played an active role in the team by interacting with welfare business analyst/program specialists and converted business requirements into system requirements.

·               Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.

·               Conducted Design reviews and Technical reviews with other project statehood Implemented Services using Core Java.

·               Developed and deployed UI layer logics of sites using JSP.

·               Struts (MVC) is used for implementation of business model logic.

·               Worked with Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.

·               Developed dynamic JSP pages with Struts.

·               Used built-in/custom Interceptors and Validators of Struts.

·               Developed the XML data object to generate the PDF documents and other reports.

·               Used Hibernate, DAO, and JDBC for data retrieval and medications from database.

·               Messaging and interaction of Web Services is done using SOAP.

·               Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios

·               Involved in Unit Testing, User Acceptance Testing and Bug Fixing.

·               Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: J2EE, JDBC, Java 1.4, Servlets, JSP, Struts, Hibernate, Web services, SOAP, WSDL, Design  

Patterns, MVC, HTML, JavaScript 1.2, WebLogic 8.0, XML, JUnit, Oracle 10g, My Eclipse.

 

 

 

Education:

Bachelors in computer Science from Jawaharlal Technological University, India.