AMJAD SHAIKH
Design thinker & Agile / Lean practitioner with around 9 years of
experience in Agile Methodologies (SCRUM, FDD, LEAN, and
KANBAN), Requirement Determination and Business Analysis. He
comes with immense experience in software product
management, delivery, & process consulting with experience in
business analysis, system analysis, design and testing. He is a selfmotivated,
pro-active self-starter and goal oriented team player.
He has worked in multiple domains e.g. ERP Implementation, ITSM
Implementation, US Healthcare
CONNECT:
e-mail address:
Mobile:
amjad.shaikh.in@outlook.com
+1-415-238-8112
Insurance and Benefits
Administration in various capacities growing from a Development to
Business Analyst to Product Manager.
Best time to reach:
11:00 AM – 01:00 PM
05:00 PM – 08:00 PM
Pacific Time Zone
EDUCATION:
2003 – 2006 : Bachelor of Engineering – Electronics & Telecommunication
Government College of Engineering, Aurangabad, India
2000 - 2003 : Diploma – Electronics
Bharathi Vidhayapeeth Institute of Technology, Navi Mumbai, India
2009 - 2010 : Diploma – Business Analysis
British Computer Society, London, U.K
CERTIFICATION:
Certified Business Analysis Professional
International Institute of Business Analysis
ITIL Foundation Certified – V3 2011
APMG-International
KEY SKILLS:
Product Management
Project Management
Process Management
Coaching/ Mentoring
Agile/ Scrum
Business Analysis
Service Management
User Centered Design
Certified System Administrator
ServiceNow
Certified Scrum Master
Scrum alliance
Certified Scrum Product Owner
Scrum alliance
TECHNOLOGY/ TOOLS:
ServiceNow
Rally/ JIRA
MS-Visio
Salesforce.com
JS/ HTML/ CSS
ARIS/ PEGA
KEY ROLES PERFORMED:
Product Manager/Owner
Business Analyst
Scrum Master
Process Owner
INTERNATIONAL EXPERIENCE:
§
§ United Kingdom – 2 Years
§ United States – 1 Year
India – 6 Year
EXPERIENCE:
04/15 – Present > Principal/ Symantec Corp
ServiceNow Implementation & Support Team: Responsible for managing ServiceNow product enhancements & ITSM
Services management using technology & processes.
Lead major strategic and operational processes implementation & enhancements including Service Catalog
updates, Release & Change Management processes implementation & integration & other operational/business
excellence initiatives for improving IT processes.
ITSM Toolset
Product
Owner/
Business
Analyst
§ Managed development/ configuration of ITSM processes from idea to implementation.
§ Service-Now consultation and implementation
§ Build proof of concept (PoC) using demo/ developer instances
§ Managed product backlog for areas owned i.e. functional requirement & user stories
management within ServiceNow for CMS, Catalog Management, Incident, Change &
Release Management, Project Management, Web services and interfaces
§ Facilitating rollout of new applications and modules
§ Managed end-user training & communication
§ Managed user acceptance testing & validation
Skills: #ITSM #ProcessConsulting #ServicenowConfiguration #ScreenLayout #FormDesigner #UIPolicy #UIScripts
#BusinessRules #HomePages #Reports #Gauge #ControlList #GroupManagement #RoleManagement
#EmailNotification #Workflows #Modules [Catalog, Chanage, Release, Project, Assets, Configuration, Incident,
Problem, Knowledge, SLA] #DataModel #JIRA #Rally #Visio #Naavia
09/14 – 04/15 > Principal/ GENPACT LLC (Client – Symantec)
ServiceNow Implementation Consultant: Responsible for implementing ServiceNow replacing Remedy.
ITSM Toolset
Consultant/
Business
Analyst
§ Performed technology assessment (Remedy vs other solutions)
§ Conducted ITSM process analysis & maturity assessment
§ Lead To-Be process design discussions
§ Elicit & analyze requirements, understanding dependencies, timelines, resources, goals
and constraints;
§ Developed and deliver on project plans, using a variety of tools and presentation
techniques; manage resources across multiple projects and work streams involving all
clients
§ Deliver contracted scope, as per agreed timelines and within planned costs, identifying
issues for review and development of change orders as required
§ Manage risk/scope, financials, and Stakeholder management and communications
§ Coordinate with all team members internal and external in a regular cadence of
meetings and reporting; facilitate collaboration
Skills: #ITSM #ProcessConsulting #ProjectManagement #ServicenowConfiguration #ScreenLayout #FormDesigner
#UIPolicy #UIScripts #BusinessRules #HomePages #Reports #Gauge #ControlList #GroupManagement
#RoleManagement #EmailNotification #Workflows #Modules [Catalog, Chanage, Release, Project, Assets,
Configuration, Incident, Problem, Knowledge, SLA] #DataModel #JIRA #Rally #Visio #Naavia
04/14 – 09/14 > Consultant/ Infosys Limited (Client – Blue Shield CA)
Business
Analyst/ Scrum
Master
§ Lead salesforce.com based scalable solution development automating group sales
process
§ Lead Requirement Gathering Sessions & JAD Sessions
§ Defined product requirements through two major release cycles and managed product
roadmap in agile/Scrum environment
§ Worked with customers and product manager to prioritize and validate requirements
§ Coordinated the work efforts of 8 person team for various projects. Helped team
complete tasks successfully and on-time and resolved obstacles encountered by team
members.
§ Reviewing the test cases provided by the QA team, and providing feedback
§ In charge of conducting the UAT with the Business users, and gathering feedback and
providing the same to the Development team
Skills: #HealthCare #ProcessConsulting #ProjectManagement #Salesforce.comConfiguration #Objects [Accounts,
Opportunities, Leads, Campaign & Custom] #PageLayout #FormDesigner #ApexCoding #Workflow #Triggers
#JitterBit #JIRA #Rally #Eclipse #Visio #ARISProcessModeller
EXPERIENCE:
11/11 – 04/14 > Consultant/ Infosys Limited (Product Platforms & Solutions -Lab)
Infosys Solutions team is part of Infosys Product Platforms and Solutions Group involved in developing a
comprehensive vision and scope for the solutions targeting current health IT issues/reforms.
§ Product lead of Infosys Healthcare Mobility & Analytics innovation lab, comprised of 4
separate tech/product teams: mobile (2 apps live when I left) and web.
Product
Owner/
Business
Analyst
§ Managed weekly sprints for both teams as Product Owner. Prioritized backlog in Agile
environment using JIRA
§ Managed development of apps from idea to live product. Created user flow diagrams
and PRDs, collaborated with UX designers to develop interface and worked alongside
engineers during development, QA and user testing
§ Perform market research, client/account analysis; conduct surveys to identifying features
upgrades for solutions
§ Mentoring new team member to develop competencies across solutions
§ Demo solutions to client & lead proposals on solutions
Skills: #HealthCare #ProcessConsulting #MobileApplicationDevelopment #PEGA #Visio #Axure #ARISBPM #JIRA
03/07 – 11/11 > Business Analyst/ MphasiS Limited (Multiple Projects)
§ Develop requirement/stakeholder management plan.
§ Understanding customer's business requirements and conceptualizing solutions using
Innovative business processes as well as IT tools to satisfy those requirements.
Business
Analyst
§ Conduct regular reviews with various stakeholders at client organization.
§ Requirement gathering, Analysis, design.
§ User interface design using Axure.
§ Reverse engineering current application.
§ Plan, document, and coordinate efforts to analyze client organization's current workflow.
§ Take ownership of all issues/escalations and manage them.
§ Conduct best practice analysis, surveys, & report performance metrics to senior
management.
§ Participate in focus group meetings and discussions; gather understanding from multiple
sources at client organization to identify improvement opportunities.
§ Document transition process maps for new processes.
§ User acceptance testing design and execution.
Skills: #RequirementsAnalysis #RequirementsGathering #RequirementsManagement #BorlandCaliberRM #HPQC
#Axure #SQL #PLSQL #Java #JavaScripts #HTML #CSS #Visio #ARISBPM