RICHARD TEPPER

4 Heritage Way

Lawrenceville, NJ 08648

609-532-1121

rich.tepper@theteppers.org

 

INFORMATION TECHNOLOGY PROFESSIONAL

An accomplished IT professional, pragmatic and creative problem solver who exceeds service level expectations while achieving budget targets that are constantly challenged by funding limitations.

Constantly challenged to navigate uncharted situations and produce creative and pragmatic paths forward.  Valued for straight talk, clear thinking and completing difficult assignments.

 

High levels of competence in the following:

 

v       Microsoft Cloud Service (Office 365, Azure Administration) v       Windows Server, all releases through 2012 R2 v       MS SQL Server, all releases through 2015 v       Active Directory v       MS Exchange through 2013 v       VMware ESXi Server and Microsoft Hyper-V v       VoIP system administration (Fonality, Digivox, Asterisk) v       Salesforce.com Administration

v       Windows (All versions including 10) v       Macintosh OSX v       MS Office through 2013 v       MS Visio and Project v       Powershell and VB Scripting v      Literacy in UNIX and HTML. v      Google Apps Administration and Deployment v      Data Migration and Integrations (Dell Boomi and Jitterbit)

CERTIFICATIONS

v       Dell Boomi Process Developer

v       Google Apps Deployment Specialist

 

PROFESSIONAL EXPERIENCE

Internet Creations, Hamilton, NJ2015 – Present

Manager of IT Services

Lead Managed Services Group of two technicians. This department serves ~25 Client Organizations with over 500 users.

·         Mentor technicians and provide additional 3^rd level support.

·         Create disaster recovery plans and oversee recovery drills.

·         Create IT budgeting documentation for clients.   Work with client base on technology forecasting and planning.

·         Design Dell Boomi Data Integration processes (ETL).  Troubleshoot and debug Boomi processes.

·         Plan and implement structured wiring installations and technical specifications for new office configurations including permit applications and code inspections.

·         Function as dedicated Business Analyst for clients.  Analyze current business practices; provide recommendation for process improvements and automation.  Implement recommended changes.

·         Plan and Perform Server migrations from Windows Server 2003 to 2008 and 2012.

·         Active Directory 2003, 2008, 2012 administration and maintenance

·         Exchange 2003, 2010 and 2013 administration and maintenance.

·         Maintain and Migrate Virtual machines on Microsoft Hyper-V 2008 and 2012 servers including replicated environments.

·         Administer Google Apps and Office 365 for Clients and Internal Users.

·         Administer Salesforce.com for clients.

 

Internet Creations, Hamilton, NJ2011 – 2015

Salesforce Administrator/Business Analyst and Technology Consultant

In this position I have performed multiple SFDC implementations for clients.  Many of these started from new SFDC orgs while some involved major changes to an existing org.  During the implementation process I served as the project lead, performing discovery on the clients current processes and needs and then building out functionality within Salesforce.  While working as part of a team I participated in data integrations related to several SFDC deployments.

·         Function as dedicated SFDC Business Analyst for assigned clients.  Analyze current business practices; provide recommendation for process improvements and automation.  Implement recommended changes.

·         Design Dell Boomi Data Integration processes (ETL). 

·         Design and complete configuration of new Salesforce.com deployments.  Migrate data from Legacy and other cloud environments into new Salesforce organizations.

·         Create workflow, response rules, custom object, custom fields, page layouts and record types within Clients Salesforce organizations.

·         Determine report specifications.  Create Reports and Dashboards for business analytics.

·         Create specifications for custom Apex and Visualforce development work.  Follow up and work with developers on completion of customizations.

·         Build and customize Salesforce Communities

·         Install third party applications into Salesforce organizations.  Work with application developers for bug resolution and application updates.

 

McCarter Theatre, Princeton, NJ2004 – 2011

Manager, Network Systems

Responsible for hardware and software infrastructure and future planning for a staff of 150 and Information Technology environment of 15 servers including on premise database, financial management and messaging environment, with the following major accomplishments:

·         Worked with outside vendors from Spec to quoting and implementation.

·         Created and implemented long term Technology plans.

·         Responsible for all hardware and software purchases, including project planning.

·         Created standard operational procedures covering backup, performance monitoring, and disaster recovery.

·         Created Policies covering proper usage of technology on company property.

·         Managed yearly Information Technology budgeting.

·         Maintained relationship with Princeton University Office of Information Technology as it related to shared technologies, systems and equipment.

·         Upgraded Active Directory from version 2000 to 2003

·         Migrated a Netscape Suitespot Mail Server to Microsoft Exchange 2000

·         Migrated all Microsoft Exchange Servers to Exchange 2003 and current Exchange 2007

·         Installed and maintain Blackberry Enterprise Express Server

·         Maintain and Migrate Virtual machines on VMware ESXi servers

 

Bristol Meyers Squibb, Plainsboro, NJ2003 - 2004

Consultant for TEK Systems

Systems Administrator for mobile device and laptop management in support of the US Sales Force responsible for:

·         Design, coding, and maintenance of all scripts supporting software distribution for a sales force of 900 people

·         Field hardware problem resolution and Level 3 support for all problem resolution

·         Development of service level agreements between IT and business management

·         Development requirements for external developers of supporting software for the sales force installed base

·         Built Windows XP model images for distribution to the field sales force on the ThinkPad T40 platform

 

 

Merck & Co. Inc., Lansdale PA2000 - 2003

Consultant for Tekmark Global Solutions      

QA Systems Analyst for Field Technology Services, Vector Lab responsible for software integration and user acceptance testing for sales force solutions.  Platform was IBM ThinkPad laptops with Windows 95, 2000, and XP.  Specific accomplishments included:

·         Creation of testing schedules and resource assignments using Microsoft Project

·         Creation of Windows Installer Packages (MSI) using Wise Packaging Tools

·         Creation and execution of automated testing scripts using Mercury Winrunner and Test Director

·         Final approval of functionality for new models built on the Windows 95, 2000 and XP platforms.

·         Liaison with developers to facilitate problem determination and resolution for new solutions

·         Level 3 support for the Field Technology Services Helpdesk for Sales Force reported issues

·         Key resource in assisting in the migration of user population to new production releases

 

EDUCATION

1996Pennsylvania State UniversityUniversity Park, PA

BFA in Theater Technology focusing on business, lighting, and network based automation