Summary                                                                      

·         Telecom Technician with 12 years of experience in Central Office, Tier 3 Tech Support and Network(OSP) duties in the Communications Industry.

Skills                                                                         

·         Ethernet, Metaswitch, Carrier Ethernet, OTN, SONET, xDSL, POTS, Active FTTH, Residential Gateways, IPTV, HPBX, Wireshark, Research, Development and Technical Support.

 

Professional Experience                                                        

Rural Telephone / Nex-Tech                                                                                                  Lenora, KS             

Central Office Technician                                                                                                                June 2008 – Present

Ÿ         Transport Systems – Provisioning and troubleshooting of Fujitsu, Turin and Alcatel SONET Platforms.  Provisioning and troubleshooting of Occam Ethernet Transport Platforms.

Ÿ         Access Equipment - Extensive knowledge installing and troubleshooting of Occam/Calix DSL and Active Ethernet access equipment.

Ÿ         Vendor Support – Interfaced with equipment vendors in addressing equipment bugs.  Opening of trouble tickets, troubleshooting and following up until the issue is resolved.

Ÿ         Tech Support- Tier III Tech Support for Internet, Video, Data, Special Circuits and CPE troubleshooting with the Help Desk, Outside Plant Technicians, Network Operations Center or Carriers to resolve issues.  Reading of technical documentation, interpreting and writing documentation to simplify procedures for installations and troubleshooting.

Ÿ         Soft Switch Equipment – Experience with MetaSwitch excluding translations.

Ÿ         Special Circuits– Worked orders for Special Circuits and Ethernet Circuits according to design. Turn up and test with carriers.  Low speed, High speed and Ethernet.

Ÿ         Equipment Installation – Installation of equipment according to design in Central Offices.  Proper powering, grounding cabling and labeling. 

Ÿ         General Duties – Upgrading of equipment. Validating and testing integrity of equipment software.   Troubleshooting equipment associated with the Internet, IP networks, Voice, IPTV, VoIP or Data networks.  Insured network stability and troubleshooting outages. Configuring, installing, and maintaining Ethernet routers and switches.  Researching proper documentation for installation and troubleshooting.

Combination Technician                                                          Sept. 2006 - June 2008

Ÿ         Customer Service - Exceed customer expectations through service quality and customer education.  Explained advantages of a service upon installation. Preserved customer loyalty through persistence involving customer interaction and public relation.

Ÿ         Dial Tone -Installation and Repair of dial tone on aerial and buried copper facilities utilizing a 965 and TDR.  Tested for resistance, grounds, shorts, inductance and capacity on outside plant and CPE.

Ÿ         DSL - Installation and repair xDSL.  Checked interleave rate, signal to noise ratio, attenuation, attainable rate, errors and rang phones in the house to ensure a good dsl splitter.

Ÿ         Wireless Broadband - Installation and repair of 905-925 MHz and 5.8 GHz wireless broadband. Tested for inside/outside interference before install, measured the power, power present received in the radio signal and link capacity tests.

Ÿ         IPTV/Cable T.V. - Installation and repair on OSI and Occam. Checked for proper light/rf levels at fiber point.

Ÿ         CPE - Ran proper cabling to devices for the particular application. Installed dsl, cable modems, wireless/wired routers, firewalls, switches, hubs, NIC, cabling, anti-virus and e-mail.  Applied proper settings and provided customer education.

 

Surewest Broadband                                                                                                              Roseville, CA                                                      

I & R Technician                                                                                                                                                              2004-2006

Ÿ         CPE Wiring - Wired business and residential for voice and data.  Terminate, test, label all cables and distributed services to proper locations. .

Ÿ         Voice Demarcation - Demarced voice for business and residential.

Ÿ         DSL and Video Testing - Tested for proper power, bandwidth and quality of dsl carrier signals.  Monitored signal for stability and consistency.

Ÿ         DSL Installation - Installed filters, splitters and dsl modems in business and residential applications.  Extensive knowledge of dsl installation/troubleshooting on Nokia, Occam and Calix Platforms.

Ÿ         Fiber to The Home - Installed fiber card at the home with multiple services, including dial tone, high speed internet and video.

Ÿ         Repair - Extensive knowledge and experience on repair of dsl and dial tone. Troubleshooting of outside cable, inside wiring (cpe), modems, computers, network operations and central office equipment (OE/DSLAM).

Ÿ         Customer Service Relations - Have used proper courtesy, manners and had interactions with many different types of people.  Very good at being a personable person and using proper communication skills with customers.  Enjoy people and helping them in understanding the service, how it works and educating them on how to take full advantage of a service.  In the end making sure that their satisfaction has been fulfilled and expectations exceeded.

Ÿ       Video - Testing of video circuits/installation of set top boxes, smart cards, wiring, balons, remote controls and customer education.

NACC-Tel                                                                                                                                            Yuba City, CA

I & R Technician                                                                                                               July 2002 - June 2004

Ÿ         Data Networks  - Ran a network drop to each computer location from a central location.  Terminated data cables at the jack and patch panel and tested each cable.  Connected switch or router with proper TCP/IP settings for file, printer and high speed Internet sharing.

Ÿ         PBX/Key Systems - Pre-field of potential PBX/Key system installation, assessed proper work included in installation and future expansion of key system with the customer.  Interpreted wiring diagrams while performing pre-wiring, installation, cross connections, programming, operation and troubleshooting.             

Ÿ         RF Planning (Wireless Broadband Services) - Measured radio frequencies present at possible base station location to determine the type of system and frequency that would best serve customers reliably.  Plotted propagation of frequencies according to the contours of the land, obstructions and atmospheric conditions in that region, then mapped footprint of the coverage area.

Ÿ         Base Station Antenna Planning - Determined proper height for broadcast antenna to the ground due to Fresnel reflection and spacing from existing or future antennas.                           

Ÿ         Point-to-Point Microwave Planning - Used Global Positioning System (GPS) to determine point-to-point locations.  With a software driven program and GPS coordinates. Determined if the point to point location was obstruction free and within the systems distance of operating range.

Ÿ         Point to Multipoint Antenna Planning - Drive testing in a car with a software driven program and antenna. Drive testing radio frequencies in the coverage area with the program plotting the signal strength in the areas tested.  This pre-determines what kind of service can be provided to potential customers.

Ÿ         Wireless Broadband Installation - Testing of Radio Frequency signal strength at customer location, determined best location for antenna and planned proper cable route to the customer’s computer, applied proper tcp/ip settings.

 

College Education                                                              

Ÿ         Northwest Kansas Technical College                                                                                                            2000 - 2002

                            Associates Degree in Applied Science

                            Communications Network Technology - GPA:  4.0

 

Goals                                                                            

Become more valuable to my company through hard work and achievements.  Be the best at what I do, learn from my peers and help others. Find process improvements and innovations.