Chris Jacobs

6621 Burkwood Ct. Harrisburg, NC 28075

crawl74@msn.com

Home: 704-454-1540 Cell: 704-340-8783

l         Dedicated Project Coordinator with 15+ years of experience in the Telecommunications field and professional IT settings. Consistently achieve record-high satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.

l         Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Lead by example and ensure the execution of all safety, security, quality and operations policies.

Project Coordination Supervisory/Management Skills Estimating/Resource Planning

Telecom Technical Structured Cabling Technical Conflict Resolution

Risk Management/Mitigation Teambuilding & Training Cost-Reduction Strategies

EXPERIS/WELLS FARGO — Charlotte, NC

10/11 to Present

Project Coordinator, 10/11 to present

Supervise, Plan, develop and implement project tasks and provide leadership to the project team including internal resources, IT/telecom technicians, sub-contractors & vendors to insure optimal results for each Wells Fargo project. Manage & coordinate functions and processes with internal teams and management to insure proper project implementation & success. Selected Contributions:

l         Provide oversight, coordination and support for all business unit relocations and field implementation services to the program and provide technical expertise in various MAC & project scenarios.

l         Act as a point of escalation for the End User Computing teams and manage any conflicts or crises that arise during projects as well as identify, manage and mitigate project risks. Provide oversight for structured cabling and wiring projects in various Wells Fargo admin/production locations.

l         Coordinate with corporate properties, senior management and business units to understand the requirements for project implementation.

l         Responsible for resource planning to accommodate technical resources required to relocate users and the oversight of build out and decommission tasks outlined in the project scope. Ensure the project team has the appropriate resources, skill sets, training and capacity to perform the project tasks efficiently and safely.

l         Clearly assign responsibilities for requirements management, configuration management and vendor management, estimating, planning and tracking of multiple projects simultaneously.

l         Ensure that appropriate project communication takes place, both internally and externally and all groups understand and agree to their project commitments. Monitor project activities, deliverable progress and status and track progresses to plan and ensure project forecast and financials are documented.

Verigent — Charlotte, NC

1/11 to 10/11

Project Coordinator, 5/11 to 10/11

Previous Positions: Level III Lead Technician, 1/11 to 5/11

Advanced to increasingly responsible positions, culminating in a Coordination role with oversight in projects to supervise, coordinate and support IT technicians and sub-contractors working on multi-state projects for Lowe’s business contracts. Selected Contributions:

l         Support IT technicians working on telecomm and network projects which include network system upgrades, cabling upgrades and roll-out projects.

l         Liaison to Lowe’s IT for project support, coordination, technician supervision and system repair issues.

l         Track project & site inventory to insure technicians & vendors have the required materials to complete each project efficiently.

l         Ensure that appropriate project communication takes place, both internally and externally and all groups understand and agree to their project commitments. Monitor project activities, deliverable progress and status and track progresses to plan and ensure project timelines are met.

Volt Telecom Group — Concord, NC	11/07 to 1/10
General Dynamics — Concord, NC	9/06 to 11/07

Project Coordinator, 7/07 to 1/10

Previous Positions: Level III Lead Technician, 9/06 to 7/07

Support all telephony and infrastructure operations for approximately 2500 employees within the company site. Coordinate, Plan, and implement tasks and provide leadership for projects & MAC as well as Manage & coordinate functions and processes with internal teams and management to insure proper project implementation & success. Selected Contributions:

l         Onsite IT & Telephony coverage and support for a large customer with approximately 2500 employees plus internal and external vendors.

l         Coordination of services and implementation to support moves, adds & changes as well as various projects within the company.

l         Coordinate and provide new Installations of structured cabling, fiber optics, coax, audio/video, switches, CCTV, Radio, Paging, wireless, data & voice.

l         On-call 24/7 for criticals and downtime on Cisco Network and Rolm/Siemens phone system environments.

l         Escort and supervision of system vendors and coordinate site access and system access.

l         Administrative, Microsoft Office Products, Lotus Notes, Visio, etc.

Wachter Network Services — Huntersville, NC Artisyn Network Services – Fort Mill, SC

12/05 to 9/06 9/04 to 12/05

Level III Lead Technician,

Support all telephony and infrastructure operations & installations daily. Coordinate, Plan, and implement tasks and provide leadership for moves, adds & changes as well as Manage & coordinate functions and processes with internal teams and management to insure proper project implementation & success. Selected Contributions:

l         Manage, coordinate and Complete installations of Network Cabling & Termination points (End to End Installation).

l         Installation, Termination, Testing & Troubleshoot of Cat 3-6, Fiber Optics, Coax & Copper.

l         All aspects of ISP & OSP installations & complete MDF/IDF.

l         Service/Repair/Troubleshoot/MAC/New Installations of network cabling, fiber optics, coax/video, switches, POS, DVR, loss prevention/CCTV, Satellite, Satellite radio, wireless AP’s and units, data & voice.

l         Administrative, Microsoft Office Products, Lotus Notes, Visio, etc.

Mastec — Las Vegas, NV

4/98 to 7/04

Supervisor & Project Coordinator

Supervise, Plan, develop and implement project tasks and provide leadership to the project team including internal resources, IT/telecom technicians, sub-contractors & vendors to insure optimal results for each project. Manage Telecommunications operations and complete OSP/ISP installations including billing/admin.  Supervision and coordination of daily work load for a crew of approximately 6-8 Technicians. Support all telephony and infrastructure operations & installations daily. Manage & coordinate functions and processes with internal teams and management to insure proper project implementation & success. Selected Contributions:

l         Project supervision and complete installations, extinguish emergency and trouble calls (On call 24hrs/7 days).

l         Fiber optics and copper terminations, fusion splicing, patch panel Installation, hot cuts, end to end testing, complete OSP, ISP and aerial splice installations, troubleshooting and all related areas for commercial & residential projects. Installation and testing of FTTX applications.

l         Administrative, Microsoft Office Products, Lotus Notes, Visio, etc.

DeVry University — Harrisburg, NC

2010 to Present

2^nd/3^rd year of Bachelor’s Degree in Multimedia Design & Development – Dean’s List

Training: Completed numerous certifications in Design, Telecommunications, & Network Infrastructure such as AutoCAD R 10-12, Corning Fiber Optics certification, Fusion Splicing, OTDR Testing, 3M Volition, Leviton & Hubbell.