Current                                          US Security Services / Mylan Pharmaceuticals                 Greensboro, North Carolina

      Security Consultant Specialist

      Correspond with central dispatch via daily emails including weekly access logs, DAR’s and outbound truck logs.

        Contact appropriate site manager for inbound shipments in order to assign to proper dock.

        Document outbound shipments by entering shipping information into Freight Watch.

        Verify employee or visitor access list prior to allowing entry into facility. Maintain and verify that site assets are safe and secure.

 

Current                                                                   ITC Services Group / AT&T                           Greensboro, North Carolina

     OSP Telecommunications Contract Specialist

     Provide information technology (IT) Quality Control (QC) oversight and Engineering support for AT&T.

        Execute inspections during the design, construction, installation, and integration of a wide range of IT projects. Oversee projects including inside and outside plant construction and installation of cable infrastructure, data systems and wireless networks. Perform on-site QC construction surveillance, installation inspections, and systems test monitoring for various IT projects. Review site-specific construction contract documents and engineering drawings and blue prints through on site job pre-surveys to ensure that job is engineered correctly.
Complete QC Inspection Checklists and maintain a detailed installation discrepancy checklist.
Prepare a site incident report including report on safety violations.
Complete engineering revision work order request in order to add or remove both contract and or AT&T technician steps.

 

2013-2013                                                                   Dish Network                                           Greensboro, North Carolina

       Field Service Manager

      Provide leadership and manage overall direction for the Field Service Technician team to ensure 100% customer                                                                                       

      satisfaction.

        Responsible for directing, coaching, and developing technicians to create a high performing team that delivers

        the best customer service possible.

        Support new employees through training and future development demonstrating solid                                                                                           

        coaching behaviors that ensure quality customer service.

        Train existing Installers/Technicians on changing processes,

        procedures and wireless technologies. Conduct on-site inspections to evaluate and coach team members regarding quality    

        installation, service and adherence to safety standards. Monitor and coach to improve team and individual performance.

        Manage fleet-related processes including vehicle maintenance and upkeep.

        Address escalated customer and/or employee issues.

 

   

2011— 2012
Towne Centre Development Inc.
Aurora, Illinois

Project Manager

Managed and supervised office staff and field supervisors. Drove sales and financial management to include monthly P & L’s and forecasts to ensure that budget, profit and productivity goals were achieved monthly. Ensured that customer service standards were consistently met through active involvement in customer contact and solving customer complaints. Established and cultivated a work environment where diversity was valued and practiced. Handled and monitored all design-build management systems through Microsoft Project and matrix management to remain competitive. Promoted marketing initiatives to maintain a good status in the marketplace and stay ahead of competition. Created and implemented effective lines of communication and risk management training within the offices and supporting departments. Responsible for all hiring, disciplinary actions and terminations.

2002— 2011
Ansco and Associates LLC
Greensboro, North Carolina

Project Manager

Managed and oversaw multiple contract areas consisting of 80 plus employees, which included direct supervision of office personnel and area supervisors. Developed and monitored risk management, quality control programs, billing tracking and daily work log schedules resulting in improved accuracy and efficiency throughout the company. Responsible for all bid-work to include joint trench ventures with AT&T and Time Warner Cable. Championed streamline processes for the coordination and construction of Time Warner joint trench venture, PLS pit work and all VRAD and FTCS for AT&T. Worked directly with AT&T and Time Warner Cable schedulers in order to adhere to strict project mile stones and deadlines. Attended weekly BAU, PLS and VRAD scheduling meetings to ensure proper force to load was maintained. Closely monitored monthly job costs to assist in monthly, quarterly and annual forecasts as well as maintaining cost effective budget decisions. Interviewed and hired personnel for various positions including labor force, supervision and office personnel. I also held positions as a Construction Supervisor, Quality Inspector, Foreman and Labor

 

1982
Landmark Christian High                                             
                   Evendale, OH

Diploma

2011                                                           Ansco and Associates LLC                                            Greensboro, NC

Forklift Certification

Smith Defensive Driving Certification

2013                                                                  US Security Associates                                                        Kernersville, NC 

Unarmed Security Certification

2013                                                           Moses Cone Health Systems                                           Greensboro, NC

CPR Certification

AED Certification

 

 

Military

September 1982 enlisted in the US Army.

February 1983 promoted to PFC E-3 after completing TAC Fire training at Fort Sill, Oklahoma.

Stationed in Fort Riley, Kansas and assigned to the Fire Support Element of HHQ Division Artillery. While there I was assigned the responsibility as operator of an M577 Command Post Carrier along with personal driver / assistant to a Lieutenant Colonel.

July 1983 promoted to Specialist Four SP-4 after assisting in the training of ROTC cadets in fire support, navigation and safe weapon operations. I was awarded an Army Achievement medal and certificate for my participation.

August 1984 promoted to Sergeant E-5 and was assigned as squad leader in which I was in charge of daily training and supervising a ten man squad and supervising daily vehicle and equipment maintenance. This was just prior to participating in overseas Reforger training in Germany of which I received Army Achievement and Commendation medals for outstanding service. 

April 1985 transferred to Schofield Barracks, Hawaii where I was placed on the Staff Sergeant E-6 promotable list prior to my end of service with an honorable discharge.