Jules Judkins

 

1717 Century Circle Unit 111 Woodbury, MN 55125

Home (630) 747-6292

julesjudkins@gmail.com 

 

Qualifications for Network Operations / Engineering / Sales and Management

 

Strong leader with five years of experience in project management, and eight years direct management of subordinates along with 8 years experience in network design and planning within the telecommunications industry.  Possesses an in-depth knowledge of the telecommunications industry wireless/transport technologies and management with over 19 years of experience. Offers excellent troubleshooting, root cause analysis and customer service management skills. Also offers great personnel training and development skills.

 

Technical Skills

 

 

Windows NT 4.0 ® Software and Hardware installs ® OS Installs and configurations

 

TITAN 5500 3/1 Digital Cross connect System ® TITAN 6500 Multi Transport Switch ® 5320 L 1/0 Digital Cross connect System ® AN2100 GX Packet & Cell based Soft Switch ® Cable Span 2300 ® Lucent 5E ® Nortel BSC ® Fujitsu Flashwave 4100, 4500 and 7500.  Metro Watch 8.0. Granite 7.0 / Xing, /Remedy / CTS, ASR, IWOS, LFACS, NETCAM, BID, Hobbit, OBIEE, Status, Tellabs 8815, Site Manager, IP Control, Visio, Net Analyst, Pathtrack, ICOMS, EdgeHealth

Alcatel 7750, 7705 and 7210 Multi-Service Routers. Cisco 3750, 7600’s, Netvanta 838, Ciena 3911’s

 

 

Employment History

 

 

Senior Network Support Engineer             Centurylink                                                  7/14 to Present

•         Responsible for identifying and resolving customer reported trouble and/or proactively ticketed trouble, answering customer calls, updating customers of statuses hourly, and working with Local Exchange Carriers, International Carriers and other Service Providers to resolve trouble.

•         Handles initial reports of trouble for Metro Optical Ethernet Customer repair issues on the Metro Ethernet platform and escalates tickets to the appropriate organization for assistance.

•         Resolves complex customer problems involving power, network hardware and software, interface configurations on various technology platforms such as Cisco 3750’s and 7600’s, Alcaltel’s full suite of multi-service routers, Netvanta 838 and Ciena 3911 switches.

•         Uses software and hardware tools to identify and diagnose customer circuit status and issues.

•         Resolves throughput issues by examining policy maps, policer’s, burst rates, CIR’s, QOS and all layer 2 related issues within a Metro Ethernet environment.

•         Addresses, research, resolve, and responds to customer issues with appropriate research/escalation in a prompt, efficient, and courteous manner.

•         Assist in various layer 3 issues involving BGP, MPLS and OSPF protocols.

•         Daily problem solving and organizational skills to meet critical management and customer demands measured by key performance indicators.

•         Proficiency and ability to multitask or toggle between several computer applications and databases simultaneous.

 

SOC Tech II                     Cox Communications              3/12 to 8/13

·   Monitored Network Performance

·   Performed triage and remote restore functionality in a Tier III environment to minimize customer-impacting outages and service degradation

·   Investigated network trends to identify the root cause of these issues and direct repair activities to eliminate further problems

·   Gathered and analyze outage activities to identify trends and ensure prompt resolution of alarm/fault conditions
Troubleshooting & Problem Resolution

·   Investigated alarms by accessing various application(s) and determining the probable cause and location of problem

·   Analyzed and/or assisted with the analysis of equipment data, traffic data and surveillance data to predict and repair network faults

·   Investigated contention/slow-speed issues relating to the Cable Modem Termination System (CMTS) / IP Network, and proactively direct maintenance activity to avoid further customer impact

 

 

Network Engineer II                                              Cox Communications                          2/10 to 3/12

·   Served as primary subject matter expert in one or more areas of network engineering specialties (Analog, Digital, Data, Transport, Voice, etc).

·   Provided telecommunication solutions to increase operational efficiencies, and expand network services.

·   Conducted equipment evaluations, equipment selection, pilot testing and network designs to insure reliability and scaled expansion of the network. Prepare engineering cost analysis to optimize the return on investment.

·   Provided detailed engineering support and consultation to other departments.

·    Developed network element technical specifications. Supports new product deployments with installation, integration, testing, documentation, and training. Develops methods and procedures for troubleshooting.

·   Made specific recommendations and assists in implementation of plans that enhance technical operation, compliance with rules and regulations, and permits the deployment of new technology. Defines and compiles the methods of procedures and documentation to support personnel in the maintenance and day-to-day operation of the network.

·   Developed and executes detailed network designs and architectural plans for network applications. Designs may include backbone planning (SONET), routed IPs, MPLS, digital loop carrier (DLC) design, Rf, or Internet topologies.

·   Configured any or all of the following: routers, switches, DWDM, SONET, ATM, and transport technologies.

·   Designed interfaces for digital telecommunications equipment including fiber optic terminals, multiplexers, digital cross connects, channel banks, DLC and related peripherals.

·   Established network performance measurements and goals.

·   Worked with vendors to ensure equipment is installed and operating properly and resolves problems. Develops and implements proper operation and procedure for new technologies.

·   Worked closely with customers, directly or indirectly through Sales Engineers, to identify network needs that impact network design and support requirements.

·   Responsible for all aspects of local network management and network management devices.

·   Ordered and Tested circuits by generating engineering work orders and utilizing Net Analyst to establish network circuits for customer installs, reviewing CIR to determine outside plant needs and pre-engineering circuit detail.

·   Utilization of ASR (Access Service Request) system to verify LEC orders and PON status and FOC dates also to obtain DLR and CLR’s once circuit tie down information has been provided. Performs facility verification related tasks as well.

·   Built equipment, facilities, circuits and type II network segments into the Granite Database.

 

 

Network Engineer II            Tek Systems / Cox Communications                        6/09 to 12/09

·  Designed network drawings using Visio that reflect active, planned and pending circuit paths for TDM and OC-n facilities.

·  Identified existing capacity and any constraints that may exist on active circuits within the Granite database for current wireless customer’s backhauling traffic across the network.

·  Worked with the Design Engineers or making provisioning corrections to the granite paths based upon logical traffic flows and identifying any missing equipment or circuit segments.

·  Assisted in running fiber jumpers between the fiber termination panels and the Alcatel/Lucent SR8’s and SR7’s.

·  Assisted in feature package upgrades and testing on the Alcatel/Lucent routers prior to field deployment.

·  Assisted in assigning IP addresses to newly deployed ALU and /or Nortel equipment.

 

 

 

 

 

 

 

 

 

SS7 Transport Engineer     Tek Systems / ATT Mobility            9/08 to 5/09

·  Developed processes for wireless and wire line systems and services within Voice Engineering.

·  Developed solutions for deployment into the voice network including interconnection by SS7, TDM and VoIP

·  System development of legacy TDM switches Soft switch and MSC.

·  Utilization of Remedy / CTS ticketing system to verify traffic on exiting circuits as well as requesting port assignments, CFA’s and acceptance testing.

·  Utilization of ASR (Access Service Request) system to verify LEC orders and PON status and FOC dates also to obtain DLR and CLR’s once circuit tie down information has been provided.

·  Utilization of Granite to provision newly designed circuit pathways. 

·   Utilization of Web Xng to verify current circuit designs, CFA’s and existing port assignments.

 

 

DACS / RNC Engineer       Aperion / T-Mobile                         7/08 to 9/08

·  Worked with cross functional teams (Market & National teams) to communicate the engineering design plan in support of the development and deployment of network upgrades/enhancements and core node parameter standardization in the UMTS markets.

·  Performed database audits using Granite / XNG and Metro Watch 6.1 for T1’s, VT1’s  and DS3’s.

·  Assisted with audit reconciliation’s on the TITAN 5500 vs. baseline audits for the southeast market using Metro Watch 6.1

·  Configuration engineering and scripting for the Tellabs and Alcatel MGW nodes.

·  Notated any and all discrepancies of audit results within the Granite database in preparation of upcoming RIP.

 

Transport Engineer      RJE Telecom / AT&T                                 4/07 to 6/08

·  Responsible for the Capital Budgeting, Design, Procurement, Project Engineering, Deployment, Implementation and support of the following networks: Fujitsu SONET (OC-3, OC-12, OC-48, OC-192)

·  Reviewed the equipment vendor system proposals for configuration, costs and deliveries of all equipment required for the project.

·  Generated engineering Packages for new network designs for OPT-E-MAN, GIGAMAN or DS3 services in response to RFD’s and RFP’s.

·  Completed all required Engineering drawings for new systems including signal flow drawings and update previous revisions as necessary.

·  Interacted with other groups as necessary to complete new system turn-ups, reconfigurations and
grooms. Operations, Planning, Building Engineer, OSP, Contractors, etc.

·  Interacted with equipment vendor Sales and Engineering to obtain the complete design of new systems, and to verify that the system meets all expected capabilities.

·  Possesses technical knowledge of transport equipment including Fujitsu Flashwave 4100, 4500 and 7500
product families.

·   Used optical Engineering Rules to generate budgets and design, DCM requirements, provisioning data, and span analysis.

 

 

Outside Plant  Engineer          RJE Telecom / AT&T                                                   7/06 to 4/07

·  Completed all engineering and planning of the OSPE utilizing the latest loop transport technologies.

·  Interpreted mechanized assignment records, PC applications, OSP (Outside Plant) record and/or computer aided drafting systems.

·  Conducted studies needed for current and long-range wire center engineering and planning, utilizing appropriate study tools such as LEIS, PLAN, ESM, DILEP, LEIM, LEAD, etc.

·  Performed feeder administration functions, which include monitoring feeder facilities, technology selection and allocation of facilities directly needed for Project U-Verse.

·  Completed field site visits in order to capture outside plant layout of DSLAM network element placements.

·  Perform Distribution Area and Taper Code scrubs to ensure database integrity. Updated the Granite database on all new equipment and pathways being used for the FTTN (Fiber to the Node) project U-verse design packages.

·  Designed and engineer new network elements, expansions and/or re-skins and prepared detailed plans for integration into the existing OSP network architecture.

 

Regional Transmission Engineer                 Tek Systems / T-Mobile                                                 3/06 to 6/06

·  Designed and engineered transmission elements for the Region/ Markets.  Built equipment in engineering database for AMS servers, TITAN 5500 Bed of Nails and TITAN 532L new cell site turn-ups.

·  Prepared and authored the network engineering documentation (qualitative/quantitative) for presentation to other functional teams. 

·  Designed and engineered new network elements and expansions and prepared detailed plans for integration into the existing GSM network.

·   Engaged Network Operations on troubleshooting and root cause analysis on Minor, Major and Critical alarm status.

·  Worked with cross functional teams (Market & National teams) to communicate the engineering design plan in support of the development and deployment of network upgrades/enhancements and core node parameter standardization in the GSM markets.

·  Issued work orders to market and national operations teams pertaining to new node implementation/augmentation, trunk migration, etc.

·   Served as a secondary point of contact with vendors for engineering new nodes, Performance audits, Patch loads, Feature package upgrades and module change outs due to product change notifications.

·  Performed details circuit audits at the DSX 1 patch panels to reflect A and Z side of terminations to all network elements and various node interfaces i.e. DTC, TCU and SDF.

·  Performed detailed audits of the LGX / LCX optical termination and cross-connect panels.

 

Network Engineer                       GCI Consulting / Lucent                                         11/05 to 3/06

·  Performed inventories/audits of multiple Mobile Switching Centers (MSCs).  Audit all existing Network Elements and
their associated terminations at DS0, DS1, DS3, OC3, OC12 and higher rates.

·  Traced out each circuit end-to-end within the MSC.

·  Identified network elements that do not meet Customers and manufacturer labeling standards. Re-label existing panels to conform to the Customers standards and match the engineering database (Granite Xing).

·   Ensured appropriate labels exist for each circuit at DSX1 panel or network interface. Provide a detailed
spreadsheet of the audit showing the DS3 circuit ID, DSX3 RR, panel and jack and the cross connect information, DSX3 RR, panel and jack.

 

 

Retail Store Manager            Sprint PCS                                                             7/04 to 08/05

·  Responsible for all operations of a company owned retail store including hiring, scheduling, training, marketing, loss prevention, and team leadership.

·  Primary point of contact for all employees of the retail store as well as the customer requiring extra attention.

·  Lead team in inside sales, outside events, and outbound marketing in order to achieve sales goals.

·  Responsible for ensuring that all employees are trained and up to date on the features and operation of all equipment and accessories offered by the company.

·  Responsible for keeping up to date with all local competitor services.

·  Responsible for developing strategic plans and accurate forecasts assigned region and accounts.

·  Established and expanded relationships with key executives and decision makers within my assigned customer territory.

·  Main point of contact for the National Account Managers on assistance with growing our wireless market penetration within my assigned territory.

 

Team Leader            Sprint PCS                                                               2002 to 7/04

·  Lead, coach, motivate, develop and manage a team of 40 National Training Center Tier II data specialists and 8 ERT / Resolve Team members who support the existing and new Wireless Web products including Vision, Ready Link (PTT), Blue-Tooth and SMS 2-way messaging, within a inbound/outbound call center environment. 

·  Consulted with Sprint PCS internal and external customers to provide technical and troubleshooting support of the tier II data and ERT / Resolve Team specialists. Resolve network connection issues involving PDA’s, laptops and Aircards,

·  Ensured that all methods and procedures are followed in order to resolve customer technical data and VO/IP issues. Performed installations of Operating Systems, device drivers and various software applications for Laptops. 

·  Determined appropriate escalation steps, ensure one call resolution has occurred, and follow up with the customer as needed.

·  Ensured that the proper trouble ticketing process and required Service Level Agreement time frames are being met.

·  Monitored various backend data Network Elements via desktop GUI’s for network capacity and status.

·  Responsible for quality, daily performance, annual reviews, corrective action and adherence to all Sprint PCS policies.

 

 

Design and Planning Engineer                   Tellabs Operations, Inc 1998-2002

·  Provided cut over plans to external wireless customers and directed a field implementation engineering team in executing the plans.

·  Visited various wireless customer sites to perform onsite circuit audits within the central office environment and performed database reconciliation's based upon the audit results.

·  Performed facilities acceptance testing of TITAN equipment at DS1, DS3 and OC3 levels.

·  Queried Network Elements for alarms and health status and engaged Network Operations on troubleshooting and root cause analysis on Minor, Major and Critical alarm status.

·  Performed DS3 and DS1 circuit provisioning on both the TITAN 5500 and 532L digital access cross connect systems. 

·   Created, tested and implemented detailed Method of Procedures for live traffic cuts or any activity that is system intrusive.

·  Scheduled project resources and timelines for feature package upgrades, patch installs and module change outs due to service affecting product change notifications.

·  Primary point contact for any escalations relating to project resources, time lines or equipment.

·   Planned network capacity utilization for various wireless carriers via an Element Management Server/Client software platform.  Assisted customers with router set ups and configurations upon request.

 

 

Project Engineer                               Butler Telecom/Tellabs Operations, Inc.      1998

 

·  Oversaw feature package upgrades and patch installs for the TITAN 5500 and 532L DACS.

·  Managed project time lines, resources and equipment deployments for all assigned rework activity.

·   Acted as a liaison for resource allocation meetings within the North American region.

 

·                     Streamlined operations, reducing deployment costs by 25%.

 

 

 

Network Design Engineer                            MCI/WorldCom       1998

 

·  Identified DSO, T-1, DS3 and all OC3 through OC48 capacity to fill requirements. 

·  Managed and tracked all voice and data circuit orders for the Mid-Atlantic region.

·  Ensured accurate and timely circuit designs for all bandwidth orders.

·  Created all DLR (Design Layout Request) and CLR’s (Circuit Layout Request) provisioning for new circuit turn ups within the Mid-Atlantic region. 

·  Interfaced with operations, sales, traffic engineering, and LEC personnel.

·   Managed multiple projects and coordinated efforts between departments.

 

 

Education

 

Telecommunications Management, DeVry University

 

CCENT (Cisco Certified Entry Network Technician) Course completed 6/2013

Configuring BGP on Cisco Routers (Cisco Certificate) Course completed 10/2011

U.S. Army Veteran