Jennifer S. Straight

2235 Vistoria Dr

Cumming, GA , 30041

303-437-1711

 

Executive Summary

Telecommunication professional with over thirteen years experience in a diverse range of inside and outside plant technologies. Highly skilled in capacity planning, budgeting, cross department coordination, time management, detail oriented and strong work ethic.

 

Work History

Mountain, LTD

OSP Engineer – LEC/LED

06/2013-11/2014

Perform Loop Electronics Engineering functions for the Centurylink Network Services organization in the Northwest region.  Including FTTN, FTTC and FTTT.  Work functions include: COE-FM, Tirks, FW/BM and Microsoft applications.

 

Straight Household

Domestic Engineer

06/2010-06/2013

Perform all the scheduling, finances and logistics for my family of five.  Volunteer at school events, organize parties appreciation gifts, etc.  Serve as Hospitality president on the wrestling board for my son’s high school team.

 

Qwest Communications

Sr. Network Planning Engineer

11/2003-06/2010

Perform Senior Network Planning Engineer functions for the Qwest Switch Network Planning organization. Maintain adequate capacity for customers in all 5ESS, DMS and AXE switches in my area of responsibility. Communicate with various Wireless and Competitive Local Exchange Carriers to ensure capacity for required traffic on Qwest’s Network.  Work functions include: CPD, Captain, COE-FM, JETS, Report Writer and WWOIS verifications and quality.  Provide data development and analysis to assist in 14 state budget functions.  Retract and manipulate data for the Switch Network Planning organization.  Provide Planning and Design Engineering functions.

 

Snelling Personnel Services/ Qwest

Sr. Engineer Planning/Design

3/2002-11/2000

Perform Senior Network Planning Engineer functions for the Qwest Switch Network Planning organization.  Work functions include: CPD, Captain, JETS, COE-FM, Report writer and WWOIS verification and quality.  Provide data development and analysis to assist in 14 state budget functions.  Retract and manipulate data for the Switch Network Planning organizations.  Provide Planning and Design Engineering functions.

 

Qwest Communications

Design Engineer (QRE)

11/2000-3/2002

Perform the production engineering and coordination for the Designed Services portion of the capacity provisioning process for the Seattle metro wire centers.  Design changes in the network to allow future capacity additions using standard equipment configurations specific to the local loop for 56/64kb, ISDB, DSL, HDSL and T1 circuits.  Ensure continuous reduction in the cycle time for engineering and construction.  Integrate the capacity provisioning process with other activities to ensure consistent and effective process improvement.  Manage projects by coordinating activities with engineering, construction, construction management center, construction supervisors and field technician to ensure timely completion of customer orders.

 

Qwest Communications

Design Engineer SPOC

6/2000-11/2000

Serve as a liaison between Held Order Tracking Group and Construction Management Center to ensure the timely completion of all engineering work orders. Held twice-weekly conference calls with Held Order Tracking Group and Construction Management Center and resolved any issues that required immediate attention. Tracked Vice President approved escalations and expedites to ensure timely completion of customer orders. Tracked maintenance issues on out of service customers.

 

Powers Engineering

Engineering Assistant

1/2000-6/2000

Assist Design Services Engineers and SPOC with updating all inventory and tracking tools. Serve as a liaison between Held Order Tracking Group and Construction Management Center to ensure the timely completion of all engineering work orders and customer orders. Assisted in tracking Vice President approved escalations and expedites. Aided in satisfying the experience the customer had in all areas possible in relation to held orders.

 

AT&T Local Services

Assistant Production Agent

1998-1999

Verified and input new orders for local telephone services according to the customer request and service type. Built CLLI codes for specific A and Z locations and verified capacity for those locations. Worked with engineers to ensure facilities were provided in the instance of facility shortages. Interfaced with account executives, sales, operations teams, and global field service representatives to ensure customer orders were accurately processed and completed.

 

Telecommunications Incorporated (TCI)

Dispatcher II

1996-1998

Worked in a fast pace, high volume environment coordinating activities of field technicians. Acted as a liaison between field technicians, customer service, and customers for accuracy of customer accounts and to ensure timely completion of installation and repair of services for customers. Managed the distribution, tracking, and completion of work loads for a large group of contractors to ensure efficiency for completion of all installations, trouble tickets, disconnects, and buried drop placements performed by the contracted technicians.

 

 

System Applications