Roger M Kent

2205 B Heath Dr

Ball Ground, Ga. 30107

404-245-0668

Rogken38@hotmail.com

 

GOAL: I am seeking long-term situation with progressive company. I am looking forward to assisting new employer in growing new customer base while presenting excellent customer service to existing customers. I am technically oriented with strong engineering and leadership skills. I have obtained a solid customer service record at BellSouth, MFN, PDH, Comsys and QC Data.

 

 

SUMMARY OF EXPERIENCE

 

Project management certifications, Outside Plant Engineering, BSTCAD, VISIO, OSPCM, OPEDS, LFACS, LMOS, TIRKS, SOCS, EFMS, SOTS, EFMS, GRTA, circuit design, Networks, Cisco, Nortel, Telecommunications, Site survey, Site design, Power requirements, Equipment engineering & ordering, Construction management, Vendor management, ASP, SOW, site walks, site design, site solutions, Systems tech, MPLS, SONET, DWDM, FUJITSU, NEC, Tellabs, Ciena, Nortel, TDMA, ADM, ATM, OC48, OC192, ATT SONET OC3 to OC192, Ethernet, FTTx: including transport, fiber to the business, fiber to the curb, fiber to the home, fiber to the node, OTDR testing, BERT testing, #5 ESS Switch Tech, Rack and Stack, switch installation, Lucent 3x1 & 3x3 DAC'S, Tellabs 3x1 & 3x3 DAC’S, Customer support, management team, Job Pre-survey, Knowledge of routing protocols: GPON, VRRP, HSRP, BGP, OSPF

 

 

 

Epitic Inc (contracted to ATT)

Escalations Manager, HSSD Center

July 2012- Present

 

 

·  Reported to Alpharetta to assist in managing escalations in the HSSD center

·  My assignment is to review orders that are over due and implement fixes to overcome roadblocks.

·  At this time, I am assisting in overcoming a backlog of over due orders.

·  I am assisting senior management in escalating the roadblocks to the proper center, to move the order forward to completion.

·  I am responsible for obtaining info from various systems as to the problem involved, and issuing inquiries in order to resolve the problem. 

 

 

 

 

T- Staff (Contracted to Blue Stream)

Jan 2012 - Jul 2012

OSP/ISP Inspector

 

·  Responsible for vendor and contractors to perform as expected.

·  Performed onsite inspections of vendor-installed equipment

·  Made recommendation to client (Windstream), about how to improve vendor installations

·  Created and led training class for OSP/ISP inspectors. Provided technical information and practical application of inspection and safety procedures

 

 

QC Data (contracted to ATT)

Outside Plant Engineer

Jan 2011 – Jan 2012

 

·  Reported to Lafayette, La, to assist ATT in a backlog of engineering work orders

·  Received work orders that included placing new cables, replacing bad/dangerous poles, boring under canals to place new cable, planning new subdivisions, correcting dangerous conditions in the ATT Plant

·  My responsibilities included: pre-survey, taking measurements, noting obstacles, dangerous conditions and lay of the land

·  I would then specify how and what the ATT construction crew or contractor must do to complete the job

·  I provided pre-survey notes and BSTCAD drawings, with details and specs

·  The order was then sent to ATT, for distribution to ATT construction or a contractor

·  This job required attention to detail.

 

 

Comsys (contracted to T-Mobile)

Outside Plant Engineer & Construction Manager

March 2010 – January 2011

 

·  Reported to Detroit Michigan to provided engineering assistance to T-Mobile fiber optic installation

·  T-Mobile is upgrading their network to accommodate 3g and 4g technology

·  My job was to provide solutions to the installation of a Ciena, Point-to-Point fiber optic system, which will provide the cell sites with four, Gig E, circuits, providing T-Mobile customers a faster and more reliable network

·  It was my responsibility to engineer infrastructure, for the fiber optic equipment installation, by providing sketches and drawings to assist the contractor in the installation process including SOW and vendor ASP’s.

·  I was responsible for all aspects of the installation process, for 1000 cell sites

·  I was responsible for contractor scheduling and inspection: equipment, power and conduit had to be installed, on time and according to specs, in order to accommodate the new Ciena equipment

·  I was involved in all aspects of vendor ASP’s, to insure a quality installation.

·  I received several commendations on job performance.

·  I was able to help complete an aggressive schedule, on time and on budget.

 

 

 

AT&T Telecommunications

Outside Plant Technician

August 2007- October 2009

 

·  Using skills that I learned at BellSouth and during storm restoration in New Orleans, I was assigned to the U-Verse project, which delivers digital television to AT&T customers, over traditional phone lines

·  The job required the removal of all unnecessary capacitance from cable pairs; which required, working in aerial and buried telephone cable plant.

 

 

 

ADEX Inc. (CONTRACTED TO BELLSOUTH)

Cable Splicer

New Orleans, La.,

January 2006 - May 2006.

 

·  Reported to New Orleans to continue storm restoration

·  Received my assignment to BellSouth as a Cable splicing technician, responsible for repairing and splicing cable damaged by the storm

·  My team and I performed aerial and underground restoration, x-box rehab, pedestal rehab and placement of new cable

·  My team was assigned the East New Orleans district(9^th ward), which was the hardest hit areas of New Orleans

·  My team received commendations on our dedication and can do attitude.

 

 

TAYLOR TELECOMMUNICATIONS (CONTRACTED TO BELLSOUTH)

DIGITAL TECHNICIAN

New Orleans, La,

October   2005 - January 2006.

 

·  Reported to New Orleans, working with BellSouth, to restore telecom services in Greater New Orleans

·  Assigned to a team of 25 Technicians, and we were involved in every aspect of restoration

·  My team and I completed the task of restoring POTS to two Parishes by repairing cable, rehabbing pedestals and cross-boxes

·  Performed pole transfers, cable lashing, and special services repair

·  Service was restored quickly by my team

·  BellSouth managers were pleased with the dedication, can-do attitude and the quality of work

 

 

Computer Task Group. (CONTRACT TO AT&T)

Technical Support Manager.  

Conyers Ga.

August 2004 - January 2005. (Second assignment)

 

 

·              It was my job to be the technical support to the On Site Work Force for AT&T.

·              Received classroom, lab, and hands on training with NEC and Lucent, ADM's and DWDM equipment, ATT remote testing and provisioning systems and ATT Network Elements, including all transport systems ( DWDM & SONET)

·              Responsible for the AT&T domestic network

·              It was my job to monitor and analyze troubles in the network, and initiate a fix through OSWF or remote testing facilities.

·              Responded to customer requests through OSWF or remote testing facilities

·              Responded to Network alarms to restore service or repair problems.

·              Responsible for remote testing of all Network elements in North America

·              Responsible for trouble resolution by tracking trouble reports from receipt to completion.

·              Responsible for dispatch to OSWF and escalation

 

 

GLOBAL CONSULTANTS INC. (CONTRACT TO AT&T)

Technical Support Manager.  

Conyers Ga.

December 2002 - April 2003

 

Same as above

 

Byers Engineering 

Atlanta Ga.

Sonet Engineer/Installer/Tester/Trainer

June 2001-December 2002

 

·  Engineered and installed a DDM-2000 OC12 system for Cypress Telecom in Vidalia Ga

·  Acquired all necessary equipment and Documentation for a CLEC to establish a POP site in Vidalia Ga

·  Performed all necessary turn up tests to insure that they had a trouble free, point- to- point OC12 Sonet System

·  Trained Cypress technicians on turn up and operation of the DDM 2000 OC12

·  Updated all necessary records and documentation

·  I trained Byers Engineers on digital telephony, by explaining the working relationships of digital equipment from a Central Office to remote sites. I explained IT technology and the relationship to digital equipment in a Central Office.

 

 

 

Marietta FiberNet

Marietta, Ga.

Senior Sonet Engineer

February 2000 - March 2001

 

·              Lead Technician, managed the activities of installation personnel,            obtained all necessary equipment and supplies to insure that all installations met their deadline; responsible for engineering and installation of T1, T3, OC3, OC12, OC48, and associated power equipment; supervised turn up & testing to insure that all circuits were turned up and working with no errors. Lead all installation projects from inception to completion.

·              Managed the remote test and provisioning system for the FiberNet network. I managed the Database for the FiberNet facilities

·              I was responsible for installation and maintenance of Sonet fiber optic equipment, including the ONI DWDM fiber optic system. I worked with ONI engineers on the ONI BATA test at the MFN facilities in Marietta and Atlanta.

·              Worked with Astral Point and Coriolis engineers during a field trial of their Sonet equipment

·              Performed site surveys for installation of new equipment

·              I created engineering drawings for new installations, using Igrafix & Visio engineering programs.

·              Responsible for the installation and maintenance of all the SONET Equipment, which included the Fujitsu Flm 150, 600, 2400 & TELLABS DAC'S system.

·              Updated and corrected the engineering records in MFN database and administered and corrected engineering errors in the Sonet network at MFN.

 

 

 

BellSouth Telecommunications

Marietta, Ga.

Electronics Tech/Digital Tech/NOC Manager

December 1969 - April 2000

 

·  Performed various work functions, from installing phones to maintenance of # 5 ESS switch

·  Installed and maintained Sonet Equipment: Fujitsu Flm 150, 600, 2400, Lucent DDM 1000, 2000, SLC 2000, FT-2000, and Lucent 3 x 1 DAC'S: Installed and maintained sub-rate, T-1, and T-3 circuits to customer premise.

·  I was NOC center manager, in charge of Special Projects. I managed the activities of 30 field technicians. My responsibility was to monitor and assist in special projects. I provided technical assistance and training on projects and test sets needed in the projects. I provided assistance in the NOC center to dispatch personnel to insure resources were in place for cutover’s and turn-ups. I provided emergency assistance during abnormal outages, such as cut cables/fibers in the network.                                                                   

·  I have excellent knowledge of WFA, COSMOS, LMOS, LFACS, TIRKS, OSPCM and OPEDS. I interfaced with CPG personnel while working on a special project for Mr. Satterfield. It was our task to audit all SONET RINGS in the metro area and correct all mistakes in the TIRKS database. We then moved to the local loop and audited all the Local fiber rings. I then worked in LMOS to correct data base errors there.

·  I engineered and rewired all DC test points in the Roswell C.O. prior to # 5 ESS conversions. I worked with Testing Techs to analyze and clear trouble in the LMOS Hardware. I worked with outside techs to clear all troubles in the Testing system, prior to and after conversion. I have a full understanding of the LMOS System

·  Worked on several special projects, including conversions of three BellSouth CO’s

·  Performed site surveys prior to installation of Sonet fiber optic equipment

·  I developed strong customer relations skills with BellSouth clients.

·  I learn quickly on all new equipment, systems, and software.

 

 

Audio/Visual

Contracted to PDH Systems,

Engineer/Installer

Kennesaw Ga. June 2001- Present

 

·  I was an Audio/Visual volunteer at Woodstock First Baptist. I implemented CCTV in mid 80’s as church grew from 500-seat auditorium to 800-seat auditorium.

·  Worked on many outdoor and indoor concerts presented by various local and National artists, I.e.: Babie Mason, New Song, Site Sisters, Johnny Hall and others

·  I received assignment to One-Source as an onsite lead to wire and install all equipment in the Hotel and EDI buildings, in the Georgia Tech Global Learning Center.

·  My team contributed greatly in the wiring and Installations at the Global Learning Center and the Distance learning center, as we placed approximately 4 thousand connectors in the complex. We installed the racks and equipment in the EDI building and Hotel. We were responsible for the turn up and testing of installed equipment.

·  Installed and tested DBX, Crestron, Crown, JBL, Mackie, Yamaha, and other top end audio/video equipment. Lead many projects, from inception to conclusion.

 

 

EDUCATION

Kennesaw State University

Marietta, Ga. 

BSBBA

Major:           Management/Marketing

Minor:            Economics

Associate:       Law

 

 

TECHNICAL EXPERTISE

 

Networking Experience:          Level:     Years/Last used:

 

Outside Plant Engineering                     Heavy                  5+       2011

Construction Management                    Heavy                   5+        2011

Digital communications testing    Very heavy           20+     2011

Digital Telecommunications        Very Heavy           20+   2010

Engineering Sonet equipment       Light                5+       2004

Test bed operation, DWDM          Light             5+      2001

Compatibility testing, DWDM       Light               5+        2001

Site surveys                      Heavy             10+    2010

Customer Relations                     Heavy                    30+      2010

 

 

 

Experience                                       Level:   Years/Last Used:

 

Cisco Router                        Light                  1+       2001

Windows 2000 professional                   Heavy                     10+      2011

Windows 98 SE                                   Heavy                     10+       2011

Win NT 4.0                          Medium       10+      2006

TCP/IP knowledge                                  Intermediate           10+       2011

 

Audio/Visual Experience

 

A/V system operation and installation, Rack and layout setup and testing, Video and lighting operation, Sound and lighting conception and implementation, AC/DC power connection and repair, Networking and computer control operation, automation and control circuits,

Projector and screen installation