TERRY HENDRICK

8406 Columbia Drive

Rowlett, TX 75089

214-505-9213

www.linkedin.com/in/terryhendrick/

SUMMARY

 

·   Enthusiastic, personable and assertive telecom OSP engineer experienced and highly skilled with Greenfield and Brownfield design, F1,F2,F3 buried and aerial construction, upgrading/implementing/integrating copper/overlay to fiber networks and cell-to-cell backhaul solutions.

·   Currently directing the engineering, design and OSP builds for FTTx networks on 42 countries in the Caribbean and Latin America for Cable & Wireless/LIME and now FLOW/Columbus Communications.

·   Experienced with rural fiber backhaul and distribution deployments supporting: FTTx: FTTH, FTTC, FTTD, FTTC, FTTN, DAS, HetNet, GPON, EPON, PoE, DSLAM, MSAN and switching architectures.

·   10 years’ experience with AT&T-OSP GPON, FTTN, IPDSLAM doing EFI&T work thru CFST teams.

·   12-years’ experience leading cross-functional teams building complex communication architectures; fixed and mobile broadband, fiber backbones, radio base station integrations and cell-site conversions.

·   2 years’ experience with VZW-OSP doing RAN upgrades to RBS, LTE G4 with MW mini link and FTT to 450 sites within Texas.

·   Responsible for testing and acceptance for Telco industry and Telcordia standards and compliance, AT&T Technical Practices, Verizon NEBS, UL, ETSI/ANSI and QoS for service performance auditing.

·   Developing, revising and implementing new OSP engineering, vendor selection and management, product deployment strategies, customer migration processes and change concepts.

·   Approving project estimates, plans, schedules, forecasts and resources for internal and external cross-functional teams.

·   Creating and conducting user training and vendor competency programs and user certifications.

·   Offering self-less servitude and dedicated leadership to diverse technical groups and teams toward high-energy organization, continual improvement and self-empowerment.

·   SCRUM leader for diverse technical groups and teams constantly delivering high-energy solutions with seamless and transparent resolution of situations, issues or differences.

·   Removing impediments and leading teams and organizations toward lean Agile framework transitions.

·   Recognized for delivering technical training for new innovations and presenting the best overall solutions that satisfy customers and stakeholders.

·   15 years AutoCAD experience with designs and field deployment for A&E-ISP and OSP-civil works.

 

EDUCATION / TRAINING

·   Collin County Community College-Computer Science/Mechanical Design-NEC/Lucent AC/DC Power Conversions

·   Marist College of New York – Data Center Facilities Design/Management

·   Tableau and Ericsson Fiber Network Engineering, Telcordia-GIS Network Engineer Programs

·   AutoCAD suite of tools R/10,11,13,14, 2000, 2004, 2006, 2010, MS Visio, MS Project, Pro-E, Windchill

·   Agile Framework

·   Kaizen Customer Interfacing and Interpersonal Skills Course

·   Project Risk Management – Cadence Management Course

·   American Subcontractor Association – Contract Negotiations Course

·   Data Center/Facilities Designer

·   Data Center Engineer

·   Energy/Power Quality Auditor

·   Thermal Management Engineer
 

CERTIFICATIONS

·   Certificate of Completion – IBC Building Officials & Inspectors Workshop

·   Certified Quality Management Systems, Bellabs/Telcordia, NEBS, NRO, QuEST-TL 9000, ISO Auditor

·   OSHA Certified Field Inspector – Subpart X-M-L

·   Certified SCRUM Master by SCRUM Alliance #000307259

·   American Society for Quality® – Certified Quality Auditor # 21250

·   Project Management Institute® – PMP Certification # 52475

·   Authorized Service Provider – Certified Mentor for underground and aerial Ribbonet/Micronet Air-Blown fiber optic cables

 

SKILLS

·   Fixed Wireline Telecommunications

·   Wireless

·   Rural Network Design

·   DSL

·   Broadband

·   Optical Fiber

·   Integration

·   WiFi

·   DAS

·   LTE

·   ATM networks

·   Certified Project Manager

·   System Deployment

·   Engineering

·   TCP/IP

·   GSM

·   Cellular Communications

·   Microwave

·   FTTx

·   Project Management

·   IP

·   Fiber Optics

·   SDH

·   UMTS

·   IPTV

·   Network Engineering

·   Ethernet

·   Mobile Devices

·   Transmission

·   Data Center

·   CDMA

·   DWDM

·   Computer Network Operations

·   RF

·   4G

·   Routing

·   VoIP

·   Cabling

·   Switches

·   FTTC, FTTH, FTTD, Backhaul, Backbone build-out

·   Quality Auditing

·   Quality Management

·   Aerial,Underground fiber installation

·   Fiber Cable Blowing/Pushing

·   Multiple GIS Network Mapping Programs

·   Consistently communicating and interacting with clients, customers and vendors, corporate management, peers and staff in a cheerful and cooperative manner, effectively solving sensitive issues, negotiating resolutions and actively listening.

·   Producing swift effective and efficient problem-solving, collecting and reporting data, analyzing and appraising risks, establishing facts and relaying valid conclusions; able to interpret technical and financial information and domain knowledge in mathematical diagram form and deal with several abstract and concrete variables.

·   Writing reports, business correspondence, instruction, and procedure manuals in both business and technical styles and effectively presenting information and conducting training for diverse audiences including project stakeholders, team members, contractors, program managers, clients, customers and the public.

·   Senior wireline/wireless project manager and site engineer delivering technical engineering designs and product deployments while leading innovative developments and customized Networking solutions.

·   Creating and conducting expertise training programs, evaluating and introducing improved and advanced technology to customers and contractors.

·   Preparing estimates and forecasts, presenting deliverables, maintaining resources, budgets, project planning and multi-national engineers in challenging, diverse environments.

·   15 years’ experience at a senior level in an IP/Broadband Engineering capacity for a Network Operator/Equipment Vendor.

·   Certifications in Data Center Management, Project Management and Agile framework.

·   Deep knowledge of Broadband and IP technologies.

·   Understanding of performance network reporting and resolutions.

·   Expertise and Mentor certifications with Ericsson equipment.

·   Understanding of RF network reporting and parameters.

·   Expertise in Quality Management and Compliance.

·   Manager of remote teams and direct reports.

·   Experienced disaster recovery responder.

 

 

EXPERIENCE

 

Senior OSP Field Engineer- Cable & Wireless Communications-FLOW/Columbus 07/2014 – 07/2015

·   Lead OSP engineer responsible for Optical Backhaul, distribution and last mile end-to-end solutions.

ü      FTTH/FTTx/GPON design, vendor selection, management, product procurement, OSP deployments, civil planning, network implementation, customer migrations and QoS/OSS solutions.

ü      Leading all PMO activities and engineering, civils, ISP/OSP planning direction and field support for construction teams installing fiber cable in the Caribbean and Latin America covering 42 countries.

ü      Define KPIs for Broadband, Fixed Line and TV networks and implement consistent and measurable reports and targets across the firm’s footprint.

ü      Engage with vendors regarding new features for network performance improvement.

ü      Support Business Units and individual Caribbean sector markets on all Broadband and IP issues.

ü      Governance of Network Performance and Quality for multiple networks.

ü      Identify key areas for improvement in network performance and make recommendations.

 

·   Key Working Relationships

ü      Network planners, mappers, surveyors and designers

ü      OSP vendors and contractor management

ü      Electronic suppliers and product management

ü      Procurement selections, contract services management

ü      Project Management, Logistics

ü      Business Units-HR, CTIO, GM’s, SLA-vendors

ü      Electrical/Facitities/Data Center Engineering

·               Key Deliverables

ü      Perform quality audit/reviews for new network build-out for Beachheads project.

ü      Review and approve contract deliverables and report non-compliance issues.

ü      Complete LLD’s and BoM for St Kitts/Nevis Broadband Beachheads project.

ü      Obtain new quotes for OSP Network Construction to support new Broadband Beachheads Project.

ü      Review services quotes and engage/manage OSP construction contractors.

ü      Investigate and provide solutions for poor network quality issues.

ü      Manage OSP construction on Nevis/St Kitts for new Broadband Network.

ü      Establish OSP engineering processes and audit procedures that result in improved customer quality of service and efficient network productivity.

 

FTTx/FTTH Engineering Consultant, Fiber Link Communication, Sierra Leone, Africa 12/2013 – 06/2014

·   Project engineer responsible for OSP Optical Backhaul, distribution and last mile end-to-end solutions.

ü      FTTH/FTTx design, procurement, deployment planning, implementation and QoS/OSS solutions.

ü      Providing engineering direction and field support for construction installing fiber cable in Africa.

 

 

 

FTTH, Fiber-To-The-Cell Tower, Flexsolv/Fiberlight-Engineering Project Manager        04/2013 – 11/2013

·   Project manager responsible for OSP Optical Backhaul, distribution and last mile end-to-end solutions.

ü      Rural Fiber backhaul projects to cell tower sites involving fiber optic construction, optical design with MW components and a 4,500 mile project to support 278 cell sites.

ü      Engineered and managed OSP Rural/Metro CenturyLink FTTH triple play network upgrade.

ü      Developed new pre-polished, pre-connected ferrule end solution for Ribbonet fiber cable system.

ü      Directed ABF training and deployment of FTTC/FTTH network upgrades and cutover integrations.

ü      Providing Engineering design and field support while leading OSP teams installing Ericsson Air

ü      Blown Fiber system for CTL Fiber-to-the Home upgrade project in Omaha, NE.

ü      Managing buried duct-drop installation crews.

ü      Providing Ericsson Certification Training for Micro-duct installations and repairs, F2 distribution and

ü      Ribbonet fibre cable splicing, fiber cable routing and termination.

ü      Ericsson Certified Air Blown Fibre Mentor/Instructor.

 

FTTH/FTTx Fiber Optic Deployment, Ericsson - Plano, TX 11/2009 – 04/2013

Broadband Project Engineer/Solution Architect

·   Engineer responsible for: OSP and ISP for Wireline/Wireless/Optical Backhaul Solutions

ü      Engineered and deployed Ericsson first ever FTTN/IPDSLAM and GPON OSP solutions for AT&T.

ü      Engineered 400 RBS cabinet deployments for Verizon Wireless LTE integration in central Florida.

ü      Managed LTE rollout of 1400 RBS/OSP units for MetroPCS wireless with revenue of $144 million.

ü      Engineered 400 Microwave upgrades for local wireless CDMA sites-projected revenue $44 million.

ü      Lead retrofit solutions and FTTC mobile backhaul integrations for MetroPCS, Verizon Wireless.

 

Brenco Industrial Services - Dallas, TX                    02/2009 – 10/2009

Utilities Construction Project Manager

·   Research and development department for new Transportable Modular Data/Communication Centers.

 

Classic Construction - Richardson, TX            08/2008 – 02/2009

Renovation/Restoration Project Manager

·   Managed renovations of following hurricane damage along the Texas gulf coast.

 

DAVACO INC. - Dallas, TX                   01/2008 – 08/2008

External Customer Construction Project Manager

·   Managed renovations of McDonalds in Arkansas, Oklahoma and Texas.

 

Oldcastle - Terrell, TX                                  2006 – 2008

Installation Operations Manager-Project Manager

·   Managed Skylight, Curtainwall and Window fabrication and installation projects nationwide.

·   Reviewing engineering and construction packages from A&E contractor provided drawings for accuracy and quality requirements.

 

Ericsson - Plano, TX           2005 – 2006

EFI&T Telecom R&D Engineer-OSP Project Manager

·   Deliverables provided: Project Management for RT/CO Installations and ISP Operations

ü      Coordinate proposals and project requirements, prepare RFP’s, RFQ’s and submittal deliverables.

ü      Develop scope specifications, draft project plans, define MOP and schedules, organize and support teams, assign tasks, track milestones, report progress and perform safety and quality inspections.

ü      Track internal/external deliverables to align with contract specifications and customer requirements.

ü      Held quality testing responsibilities for AT&T/NRO Telco standards and vendor audit management.

ü      Maintained GR’s/Telcordia standards, performed audits, tests, inspections and directed compliance.

 

 

ThyssenKrupp - Frisco, TX                              2004 – 2005

Electro-Mechanical/Switching Design Manager

·   Elevator designer for 400 projects nationwide constructing engineering packages and configurations from prime contractor per provided A&E drawings.

 

Generation Next Telecom - Plano, TX          2002 – 2003

FPL-Broadband Relocates/OSP Project Manager

·   Managed fiber network upgrade Florida Power & Light-Florida remotely using international teams.

 

Fujitsu Network Communications - Richardson, TX   1999 – 2001

OSP Project Manager-Field Operations

·   EFI&T Responsibilities included: Project Manager for FTTC/FTTH/FTTx OSP Projects

ü      Built product customization center for rack-n-stack configuration builds serving major telcos.

ü      Trainer installers, provided engineering designs, tested prototype/first article reviews and demos.

ü      Completed Dynegy's/Fujitsu Fiber Optic/Level 3 OADM/OADX 16,000 mile nationwide backhaul.

ü      Responsible for collocation installations inside 33 major US cities where PoP centers were located.

ü      Negotiated and managed CO, RT and Hut access and maintenance schedules for installers and vendors.