·   Project Planning and Implementation

·   Financial Analysis

·   Strategic Initiatives

·   Process Development and Improvement

·   Collaboration and Teamwork

·   Coaching

 

PROFESSIONAL EXPERIENCE

 

BlueStream Professional Services (formerly TE Connectivity / ADC Telecommunications) 1995 – Aug 2014

Program Manager, Service ManagementNovember 2006 – Aug 2014

Responsible for managing key customer opportunities, new business, and Requests for Proposals, along with contract compliance, pricing and margin, to achieve program success, and ensure a high level of customer satisfaction.

·               Utilized Strategic Deployment Process to improve short and long term goals including Lean and Six Sigma methodologies.  Team leader in Kaizen, Value Stream Mapping, and countermeasure root cause analysis events.

·               Collaborated with Sales to develop account strategy and Go-To-Market plans.  Facilitated with Operations to develop and refine account operational plans.  Worked with Operations on resource forecasting based on new business and recurring run rate business.

·               Provided leadership, guidance and financial analysis on quoting strategies and requests for proposals.  Lead pro forma analysis with senior and executive management teams.

·               Tracked metrics to ensure programs were meeting customer expectations through fact based metrics and internal financial performance.  Utilized Lean, Six Sigma, and PMP methodologies to perform countermeasures to improve performance.

·               Responsible for successful deployments of million dollar and multi-site, high visibility projects.

·               Key contributor to new business service line success in implementing national 24x7 maintenance service.  Performed weekly scorecard readouts with customer to ensure performance and resolution of issues.

 

Engineering Supervisor, Business DevelopmentNovember 2002 – October 2006

Business Development role to evaluate new service offerings, develop and deliver sales training and collateral, provide subject matter expertise in national proposal responses.

·               Researched new service offerings including OSP Engineering and FTTx deployments and presented analysis to senior and executive teams.  Developed sales collateral and provided detailed training to sales teams in support of capabilities.

·               Played a leadership role in researching DC Power companies to expand the company’s service offerings.  Successfully worked with the executive management team as lead facilitator of the due diligence acquisition process.  Lead Implementation and Integration of acquired resources.

·               Managed overall financial performance of DC Power Service Line, focusing on seeking new bid opportunities, providing quoting goals and objectives, training sales teams and creating sales collateral to surpass customer and internal expectations.

·               Selected as key team member to review and evaluate UK business unit quoting process.  Provided tools and training in the UK to help them achieve financial goals.

 

Engineering ManagerJuly 2000 – November 2002

Managed engineering support team focused on national Requests for Proposals, quoting standards and tools, material validation of customer standards and requirements, and support and training for regional engineering teams.

·               Primary subject matter expert (SME) for national accounts proposals.

·               Team leader for quoting process improvements through time & motion studies and expert installation resources.

·               Created new Component Engineer position to address material validation and process improvements including description standardization tools.

 

Systems EngineerMay 1999 – July 2000

Engineering lead team member supporting Business System change to SAP.

·               Defined new quoting order entry requirements collaborating with IT and SAP Implementation team.

·               Provided systems testing utilizing regional engineering teams.

·               Successfully created and delivered training to regional engineering teams on new processes and tools for quoting to ensure they were operational on day 1.

 

Detail Engineering ManagerAugust 1998 – May 1999

Managed engineering team focused on specific customer accounts to deliver Engineering, Furnish, & Installation (EF&I) services on time and within financial goals.  Developed resource forecasts and training requirements.  Managed resolution of customer feedback.  Provided sales support for new customers and new services capabilities.

·               Managed 14 local and remote engineering, site survey, and drafting resources.  Successfully exceeded customer expectations to expand team to over 40 members.

·               Developed new quoting tools and processes to mobilize staff from MN to CO to meet change in customer requirements.  Successfully transitioned and developed a fully functional team in CO within 6 months while maintaining profitability margins.

 

Senior Applications EngineerFebruary 1998 – August 1998

Applications EngineerJune 1997 – February 1998

Create accurate and comprehensive firm price quotations based on customer design requirements to provide EF&I services.  Develop project budget to meet financial objectives.

·               Lead engineer for new customer program.  Refined quoting process and created new quoting tool to support program.

·               Lead engineer for supporting quotations for video products and services.

·               Engineering team member for conversion of processes to meet ISO9000 implementation.

·               Results included delivering quotations on time, and minimized internal change orders costs.  Frequent communication with senior management on high visibility and value quotations.

 

Detail Engineer IAugust 1995 – June 1997

Create comprehensive and accurate installation specifications and update central office floor plan drawings and database records per industry and customer standards and requirements.

·               Results included on time engineering completions, high level of quality measured through audits and installation feedback, and meeting project financial expectations.

·               Lead role and subject matter expert in new customer electronic record database requirement and to train and support engineering team through the implementation phase.

·               Selected to support an international EF&I (Engineer, Furnish, and Installation) project.

 

Rehabilicare Inc. (formerly Medical Devices, Inc.) 1993 –1995

Support Services EngineerSeptember 1994 – April 1995

Administer documentation system including creating/modifying CAD drawings, bills of material, and standard manufacturing procedures.  Assist marketing in developing and designing standards.  Implement cost saving procedures.

 

Diagnostics TechnicianJanuary 1993 – March 1994

Responsible for the production and test of electronic medical devices including quality assurance.  Developed new product process.  Created and updated standard manufacturing procedures.

 

EDUCATION

 

BSEE, Bachelor of Science Electrical Engineering

University of Minnesota, Mankato, (formerly Mankato State University) Mankato, MN, 1992