Summary

 

Extensive experience in telecommunications technologies including wireless, sonet (optical fiber), voice and data communications for both local and long distance networks. Project management skills include: RFP/RFQ compilation, business case creation, pre-sale technical design, pricing, statements of work and post-sale implementation. Possesses strong analytical and troubleshooting skills with the ability to quickly identify areas of weakness and implement comprehensive solutions. Easily adapts to new technologies and procedures. Ability to interface with clients, technicians and management on all levels. Superior communication skills with the ability to translate complex jargon into easily understandable language.

 

Work Experience

 

January 2010 to Current

Tesinc Remote Office Employee

Project Manager - OSPE MDU Held Order & Trouble Resolution   

 

Technical liaison between Verizon OSP Engineering and and Install & Maintenance (I&M) to resolve assignment and mc-ont issues for end-user customer trouble issues;

Managed mc-ont held orders for state of Virginia for business and residential properties to resolve held orders with 98 percentage  clearance rate.

Managed mc-ont capacity and added equipment in field as needed responsible for capacity budget, design, construction through capacity issue resolution.

 

January 2008 to January 2010

Tesinc Manassas, VA

Project Manager OSPE MDU    

 

Responsible for the oversite of the FTTP/MDU FiOS deployments in Piedmont region of Virginia.

This project entails the delivery of Verizon's FiOS product to multi-dwelling units.

Target objective was delivered for YE 2007 with 1000 units above project expectation delivered.

Oversite of the end to end project included partnering with Sales, Engineering, Inside & Outside Plant, Construction and Outside Vendors to insure FTTP group met target on time and under budget.

 

January 2006 to January 2007

Wholesale Carrier Services Coral Springs, FL

Process & Project Manager   

 

Responsible for implementing a provisioning order management tool, Toll-free RespORG department, TeleQuote a quoting and contract management software and managed two tradeshow deployments.

Within each deployment I was responsible for creating methods & procedures, process documentation and training of staff to utilize tools developed for ease of order process.

 

October 2004 to February 2006

AT&T Remote Office Employee

Voice Network Consultant   

 

Tier II pre and post sale technical support for all AT&T voice products inclusive of RFP, contracting, pricing, implementation, trouble resolution and billing issues for two regions covering 10 sales centers and multiple LEC regions.

Identified top sales center opportunities and provided in-depth analysis, proposal responses, design and implementation plans increasing revenue by 10 percentage .

Local Technical Consultant (Tier III).

 

March 2004 to October 2004

AT&T Remote Office Employee

Local Technical Consultant (Tier III)   

 

Tier III Support to 34 Local Technical Specialists for presale design, pricing and contracting issues.

Utilized as an escalation POC for LTS for issue resolution within Provisioning, Maintenance, Field Operations, Service Delivery and Product Management.

Worked as a Local Large Project SPOC for Region.

 

February 2001 to March 2004

AT&T Remote Office Employee

Local Technical Manager   

 

Escalation POC for 13 Local Technical Specialists and Sales Team within 4 Sales Centers.

Responsible for OC Business Case writing for sales region.

Partnered with Sales Management in account planning and management process, implement local sales strategies and manage local initiative for multi-state region Manage local large sales projects with cross-functional resource needs inclusive of Provisioning, Maintenance, Field Operations, Service Delivery and Product Management.

Develop learning plan and implementation process for new to title and continuing education for local sales community.

 

February 1999 to February 2001

AT&T Brentwood, TN

Local Technical Specialist   

 

Assist Local Sales in closing sales; provide design, pricing and implementation of customer deliverables.

Responsible for Business case and Non-standard Requests preparation and submittal and escalations.

85 percentage  approval rate on business case fiber builds.

Integral member of Local Services team that has been consistently in the top 3 of revenue production; finished year ed at 213 percentage  of revenue plan.

 

January 1997 to January 1999

Fusion Telecom Delray Beach, FL

Director - Network Operations   

 

Managing three departments Network Provisioning, Customer Provisioning and Maintenance with escalation responsibilities for Team Leaders in Customer Service and Customer Trouble Resolution.

Transitioned a small IXC from a switchless reseller to a facilities based carrier inclusive of obtaining a CIC code.

Designed, provisioned and coordinated the installation of a FGD network utilizing multiple IXCs, LECs and POPs.

Responsible for the implementation of a provisioning department inclusive of hiring, training and management of a 6 person staff.

 

February 1995 to August 1997

MCI Telecommunications Boca Raton, FL

Carrier Account Support Consultant   

 

Provided customer service support to multiple carrier customers inclusive of the WorldCom account.

Managed the implementation of the first switchless reseller on MCIs network working with Product Marketing, Legal and Provisioning to install customer CIC on both 1  & 0  networks and developed ANI installation process.

 

February 1994 to February 1995

MCI Telecommunications San Francisco, CA

Branch Business Mgr/Executive Asst   

 

Assisted Branch Manager with revenue tracking and reporting.

Accountable for imparting organization and processes for sales and support organization with a sales center inclusive of creating escalation procedures, tracking and resolution methodologies.

Worked with Product Management to create a training program for Carrier Sales Executives.

 

July 1990 to December 1992

Interim Healthcare Milwaukee, WI

Client Services Supervisor   

 

July 1989 to July 1990

Interim Personnel San Francisco, CA

Account Executive   

 

July 1988 to July 1989

Interim Personnel San Francisco, CA

Customer Service Supervisor   

 

March 1988 to July 1988

Interim Personnel San Francisco, CA

Receptionist   

 

Computer Skills

 

Skills  Experience  Total Years  Last Used

------  ----------  -----------  ---------

Microsoft Office, Project, Publisher and Visio     

Adobe Suite, Snag It, Camtasia & Lotus Notes     

Verizon: iVAPP, vBUILD, BDMS, ICGS, IPM, ASSIST     

 

Accomplishments

 

Weekly Lunch N Learn Conference Call - Presented to a nationwide audience of Local Technical Specialists and Local Account Executives on AT&Ts Local program inclusive of methods & procedures, product overviews, ordering & pricing, AccuRIng design and pricing. Achieved higher local sales results.

 

Education and Training

 

Colorado Technical University ,

Work in Progress - BSBA Business Administration/Project Management

 

AT&T ,

Certifications 

 

Cisco MPS 15454

VoIP

Internet Protocols & Telephony

DCTI (Data Certified)