234 Pandolfi Avenue Secaucus, New Jersey 07094
awurst.aw@gmail.com 201-546-2162
Alex Thomas Wurst BSBA, MBA
PROFESSIONAL ATTRIBUTES
v Dedicated, resourceful, and goal-driven professional with a solid commitment to task completion.
v Effective leadership, skilled in motivating team members and aligning project and organizational goals.
v Emphasis on safety and training measures to ensure stellar performance while adhering to OSHA guidelines.
v Exemplary interpersonal and communication skills to foster positive relationships with consumers, management and staff.
v Motivated Public Safety Volunteer and Lotsa Helping Hands Co-Community Leader
EXPERIENCE
VERIZON COMMUNICATIONS
MANAGER
August 1997 – March 2015
Northeast Ramapo Fios
Local Manager of Unionized Workforce
Work Scope and complexity consisted of leading a team of 20 direct reports in the installation and repair of FiOS Service in Northern
New Jersey. Responsibilities included driving First Time Yield Metrics, and ensuring quality and safety results met or exceeded
statewide objectives. Maintained the edge on the forefront of the latest FiOS Broadband technology, and implemented the latest
products and ensured customer satisfaction of the FiOS service.
Super Bowl XLVIII
October 2013 – February 2014
Cable Maintenance Project Manager for Super Bowl XLVIII
Directed ten specially trained cable maintenance technicians in a project to clear all defective post operative plant infrastructure in
preparation for game day. Provided detailed reports to senior project management team, and engineering on cable plant.
North East Cable Maintenance Department
Front Line Foreman
Served as the front line foreman for all major cable failures and major service outages in Hudson/ Bergen region.
Saved the district countless hours and money associated with the costly repairs of damaged cable from major service outages.
I&M Construction/FIOS Consumer and Mass Business Markets
March 2013 – February 2014
Local Manager of Unionized Workforce
Managed 20 direct reports in all aspects of service delivery through FiOS and copper installation and repair.
All direct reports routinely negotiated service orders and maintenance repairs in FiOS service, POTS, and HSI service.
Enforced safety and quality control measures to ensure high productivity and low rework metrics.
Ensured all required compliances and metrics were being met.
Committed to customer satisfaction and high quality of customer service.
Achieved Platinum Tier for FiOS sales in the 2010 year personally generated over one million dollars in sales revenue for Verizon
Sales in Hudson County New Jersey.
February 2010 – March 2013
NSG NJ FTTP Construction Verizon Communications
Local Manager of Unionized Workforce
Managed 22 direct reports in charge of building fiber optic infrastructure for FiOS NJ backbone.
Administered all aspects of outside plant construction and overseeing daily operations of plant build.
Assisted in the engineering and design of MDU, and MTU environments.
Served as Capital tool logistics coordinator for the Highland District.
Provided community service through classroom volunteering as an active member of New Jersey Junior Achievement
October 2007 – February 2010
ALEX WURST
PAGE 2
VERIZON COMMUNICATIONS
Facilities Technician / Cable Maintenance Splicer
August 1997 – October 2007
Accomplishments and Responsibilities
· Installed and maintained POTS, ADSL, ISDN and DID circuits as well as circuits emanating from SLC 96, SLC series 5 and
light span equipment.
· Administered extensive tests utilizing equipment and meters which expedited the time to ascertain certain faults and to ensure
the repair to the outside plant for Verizon customers in the Hudson/Bergen area.
· Installed and repaired regulated and de-regulated work within the telecom confines.
· Responsibilities included numerous recoveries of major cable failures
· Assisted the district in recovery from major outages
· Reduced company costs with timely repairs involving the replacement of cable facilities.
· Conducted on the job training to mentor fellow technicians in the skills and proficiencies of safe manhole operations.
· Re-engineered post operative plant infrastructure including the replacement of cable and building terminals that incorporated
M.P.O.E procedures.
· Coordinated with specialists in different crafts to problem solve and maintain the integrity of existing operations.
· Proficient in metallic cable splicing and lead sheath repair.
· Methodically negotiated predictor packages where entire cable compliments were recovered from defects and detailed reports
were submitted to maintain accurate records.
· Generated 2054 forms which reported outside plant irregularities.
· Recommended the most cost effective and logical means of resolve.
· Relocated and upgraded underground plant and hardware in manholes to provide a safer work environment below ground.
· Established a demarcation point where the handoff between regulated and de-regulated work exists.
AMICO IRON WORKS
June 1995 – August 1997
Welder/Fabricator
Iron Worker / Welder
Built and designed docks and ferry slips; repaired dock hardware, structural steel fabrication and other industrial and commercial
welding. Civilian contractor for the Department of Defense and the U.S. Secret Service to provide steel fabrication, Maritime Dock
fabrication and welding for various classified and non-classified operations.
SECAUCUS VOLUNTEER FIRE DEPARTMENT
Fire Fighter
January 2015 - Present
August 1994 – February 2004
Current member of the Secaucus Volunteer Fire Department, Engine Co 3, Engine Co. 2, Rescue Company One,
serve as firefighter, auto extrication technician, and an active member of First Responder Group, which augments emergency services
when ambulance services are not available.
EDUCATION
SAINT PETER'S UNIVERSITY
Masters Degree in Business Administration August 2013
Graduated with a GPA of 3.75
SAINT PETER'S COLLEGE
Bachelor's Degree Obtained December 2008
Major: Business Management
Bachelor of Science in Business Administration
With a concentration in Business Management, and Risk Management
RETS INSTITUTE
Professional Degree
Major: Computer and Electronics Engineering repair and design
ALEX WURST
REFERENCES
PAGE 3
Edoardo Ferrante
973-280-7859
edoardo.ferrante@one.verizon.com
Michael Gonnelli, Mayor of Secaucus, New Jersey
201-330-2005
mayor@secaucus.net
Carl Leppin, Secaucus Fire Department Battalion Chief
201-390-2444
cleppin@secaucus.net
TECHNICAL / SOFTWARE SKILLS
Competent in Microsoft Word, Excel, PowerPoint
Extensive knowledge of systems and database applications used by Verizon local management including WAFA, TPC, SMP ,V-Build,
SAP, Vision, NOQI, LRDB, Sabit, Work Manager, Cubes, V-repair
Basic POTS Installation and Maintenance
ADSL Installation and Maintenance
ISDN Installation and Maintenance
Digital Loop Carrier and T1 Line Fundamentals
Business Installation and Maintenance
Basic Line Construction
Aerial Lift Operations
F1 and F2 Cable Trained
Safe Manhole Operations
Metallic Cable Splicing
Lead Sheath Repair
Fiber Optic Splicing, Basic and Advanced
Krone Product Installation and Maintenance
Code 4 Trained in all aspects of resistive fault locating.
OTHER ACCOMPLISHMENTS
AMERICAN TRAFFIC SAFETY SERVICES ASSOCIATION
Certified by the American Traffic Safety Services Association, as a registered Safety Flagger. National Certification for all 50 states
THOMSON EDUCATION DIRECT
Obtained a diploma in the field of Home Inspection
April 2003 October 2003
FIBER OPTIC ASSOCIATION OF AMERICA
Nationally Certified by the F.O.A.
March 2002
NEW JERSEY DEPARTMENT OF COMMUNITY AFFAIRS
Division of Fire Safety
Incident Management System Level 1&2.
December 1999
Peter Freer
646-734-0282
peter.c.freer@verizon.com
Edward Henderson
201-669-0032
edward.d.henderson@verizon.com
David B. Richards
201-394-5909
david.b.richards@core.verizon.com
ALEX WURST
PAGE 4
OTHER ACCOMPLISHMENTS
NWCG BASIC INCIDENT COMMAND SYSTEM I-200.
January 1999
STATE OF NEW JERSEY DEPT. OF HEALTH
Certified State of New Jersey
First Responder Training
Basic and Advanced Pre-Hospital Trauma and Life Support
Basic Life Support, CPR, and defibrillation
June 1997 April 2002
BUREAU OF TRAINING FDNY
Confined Space Rescue Operations Specialist and instructor Certification Course
September 1996
BERGEN COUNTY TECHNICAL SCHOOL
Basic welding 72 hours September 1995 February 1996
Intermediate welding 72 hours September 1996 February 1997
NORTH JERSEY VOLUNTEER FIREMAN’S ASSOCIATION
Fire Training Center June 1995
Fire-Fighter One training Certified State of New Jersey
Haz-mat level 1 awareness Certified State of New Jersey
LEADERSHIP ACTIVITIES
Served as officer onTruck and House Committee for the Secaucus Fire Department.
Responsibilities included design and specifications on new apparatus, to ensure quality workmanship on units to be purchased, and to
work within the budgetary constraints of the town.
CIVIC ACTIVITIES
Public Safety United Membership
New Jersey State Fireman's Exempt Association
Junior Achievement of New Jersey
Telephone Pioneers New Jersey Chapter
Verizon Veterans Advisory Board
THE WILLIAM BO KOENEMUND MEMORIAL AWARD
For outstanding dedication and support for the officers, members, and family of a fallen firefighter. 1995
THE PATRIOT CITATION
Awarded for Dedication 1996
UNIT CITATION
Awarded for: A team effort, staff members who in support of departmental operations, distinguished themselves to effectuate the
protection of life and property. 1996
THE SAMARITAN CITATION
Awarded for: An act of humanity to those in need, by attending to them in the time of a crisis, accident or danger and providing safety,
understanding and confidence. Awarded after rescuing civilians from their flood ravished homes during Hurricane Floyd.
Additional information may be furnished upon request