Alvin E. Fowler Jr. (Rusty)

1625 Chestnut Grove Road 

Winchester, VA 22603 

(H) 540-888-4964 (C) 571-215-9168

Email: rfowler@hughes.net

 

SUMMARY:

 

Articulate business professional with proven abilities in the areas of leadership, team-building, motivation, training and supervising staff, developing and implementing workable programs and systems, computer network administration, , troubleshooting, training and technical support, Cisco, Adtran, Juniper and Netopia routers (CCNP), verbal and written communication skills, telecom engineering and design, and exceptional interpersonal skills, strong customer focus with a good sense of humor and many transferable skills.

 

WORK EXPERIENCE:

Merchandiser for Central Garden and Pet.                                                                      8/2010 - Present

Covering a total of 10 stores weekly to negotiate, arrange and setup display space for Pennington seeds, fertilizers, pottery and other products handled by Central Garden and Pet.  I am utilizing strong interpersonal skills to gain favored locations for our displays, checking for rotation of stock and sell by dates for perishable products as well as arranging for returns to merchant of out of date products. Doing resets as required utilizing the store plan o grams. I also work part time merchandising for Retail Integrity and WorkSmart in Wal-Mart’s and several grocery chains.

 

Project Manager/ Implementation Manager/IP Dedicated Internet Access Manager      

6/2008 – 7/2009

Combined job responsibilities of  the Project Manager for card adds to reinforce Verizon’s FIOS Infrastructure, DSL IP’s and scheduling of outside forces with the Team Lead Specialists duties.  I was responsible for configuring Verizon’s Cisco and Juniper edge routers in the assignment of IP’s, encapsulation types, routing options and interface configurations. Responsible for new assignment builds as well as suspends of service within the routers.

 

Verizon (including former Bell Atlantic)

Engineering Vendor Manager – Network Engineering and Planning MDU Team

4/2008 – 5/2008

Temporary Project Assignment - Negotiate, coordinate and project manage the placement of fiber cables for the Verizon FIOS system to Multi- Dwelling Units (MDU) in Virginia.  Assist MDU team in negotiating successful placement of necessary fiber cables to allow end user access to the Verizon FIOS network.  Update BDMS engineering database, attend weekly meetings with the vendors, engineering and construction forces to manage all phases of the project task orders.  The Engineering Department discovered one month into the loan that they had insufficient funds to cover this so all volunteers were sent back to their home groups.

 

Project Manager – National Data Network Creation – IP Customer Provisioning (NDNC-IPCP)

6/2007 – 3/2008

 

Responsible for supporting, scheduling, assigning personnel of a large diverse team, issuing Change Management tickets and tracking metrics for the addition of OC3 through OC768 cards and GiGE cards in support of Verizon’s Fiber to the “Prem” FTTP/FIOS rollout for the continental US footprint; monitor available network resources for the DSL IP’s assignable per POP and configure the routers with additional loopback interfaces and IP addresses.  Utilize the Inventory Management Interface (IMIF) system to add and configure new resources for the DSL network; troubleshoot and correct automated configurations for both data and video orders for the FIOS network.  Configure and maintain IP pools in POP routers; participate in PVC grooms to load balance the network.  Assist in documentation for ISO9001 certification.

 

Team Lead/Specialists/Subject Matter Expert (SME)

1/2001 – 5/2007

 

Implementation Manager (IM), Project Managing Frame-Relay, ATM, Point to Point, VOIP and Flex Grow Internet Access circuits for customers ordering and utilizing VIS as their ISP. Scheduled and directed outside plant employees in the on time completion of the required wiring, connection and configuration of the telecommunication equipment.  Provide excellent customer service through the utilization of strong organizational and communication skills; possess strong ability to troubleshoot problems in a reasonable manner and within a defined timeframe.  Excellent leadership skills to manage, coach, counsel, and develop the customer service team.    Possess the ability to interact with customers, various Verizon divisions and external vendors to bring the customer’s order to closure on time and within budget.  Review and improve current processes and procedures as well as utilize “lessons learned” to positively impact customer projects and experiences going forward.  Possess strong conflict and resolution skills that have allowed me to resolve many customer issues that others within the organization were unable to bring to closure.  Responsible for end-to-end coordination including but not limited to configuration of circuits and provisioning of Cisco, Adtran or Netopia routers, testing, and activation of the customer’s circuit(s) utilizing BAAIS workflow and order management OSS.   Develops technical solutions to complex problems that require the regular use of ingenuity and creativity; provides solutions to unusually complex technical problems that are highly innovative and ingenious; work is performed without appreciable direction and exercises considerable latitude in determining technical objectives of assignment.  Often advise clients as to equipment configurations, work with other ISP’s and client consultants to provide Internet access. 

 

Member Technical Staff

7/2000-12/2000

 

Project Manager (Advanced Intelligent Network, Intelligent Peripherals) responsible for coordinating the service features, testing, and deployment of the Intelligent Peripheral (IP) version 5.0 for Verizon with the Network, Operations, Testing, Development/Delivery and Marketing groups. Guided the team to incorporate additional features designed to reduce operational expenses and increase efficiencies. Current projections are that the Intelligent Peripheral will generate revenues of $650M and expense savings of $ 48M over a 5-year period.  I became the single point of contact for Verizon in charge of streamlining the flow of feature processes inception to field enablement for the IP device.

 

 

             

Team Lead Executive Support Buildings Communication LAN Management

3/1998-7/2000

 

Team Lead for Executive support group; assisted approximately 300 clients and supervised a team of 6.  Coordinated and provided computer support for Executive/senior personnel, and provided quality and caring customer service.  Provided home visit support for Executive/senior personnel including but not limited to technical assistance, Ascend pipelines, and Cisco units for corporate ISDN lines.

 

Provided daily supervision and direction to staff who were responsible for phone and in person support to users in the areas of email, directories, standard Windows desktop applications and applications developed or deployed Enterprise-wide; served as the first point of contact for troubleshooting hardware/software/PC and printer problems.  Supervised system engineering team, monitored service level, provided measurement and performance reports, ensured service failures and computer/network issues were restored quickly, initiated corrective actions, and met frequently with customers to review service quality results and pending service activity.

 

Provided software and hardware consultation, evaluated systems for hardware and software package upgrades to improve performance and productivity, and ordered equipment including hardware and software upgrades. Utilized excellent verbal and written communications skills to meet customer requirements, and build integrity and customer loyalty.  Provided support and expertise on a 24/7 basis in unstructured environments to promote Bell Atlantic's basic and complex special services, provisioning and maintenance processes.

 

 

OUTSTANDING ACCOMPLISHMENTS:

I achieved highest amount of customer activations two years in a row as an Implementation Manager at Verizon Internet Services.

 

Suggested and implemented physical redesign of Cisco Summa Four switch units to minimize maintenance disruptions; suggested processes to increase economic, performance, and operational limits.

 

Designed, automated and maintained Executive support ticket database and was responsible for reduction of mean time report-to-repair by 14 hours.

 

Setup, coordinated, maintained and trained staff in the proper utilization of Bell Atlantic damage case billing systems; responsible for recouping over $1M in past due payables; responsible for the reduction of Bell Atlantic’s recorded taxable assets in excess of $500,000.

 

During the first 6 months with Verizon Internet Services, utilized carryover vacation and Tuition Assistance to complete two boot camps on Cisco Routers and switches to be certified CCNA and then CCNP when the normal company policy would require a minimum of four years to attain these certifications.

 

Designed and configured a network solution for a VIS customer that utilized Frame-Relay as the protocol for numerous remote locations that had to connect to the Internet through a hub location that utilized a Point to Mux T-1 protocol (HDLC) with specific private addresses at each remote location.  Programmed Cisco 1720 series router with access lists and routing to accommodate the customer’s requirements.

 

EDUCATION:

 

Villanova University, Online – Six Sigma Black Belt/Project Management

Cisco Certified Network Associate (CCNA) ID CSCO10263769, April 2001

Cisco Certified Network Professional (CCNP) ID CSCO10263769

Strayer University—BS Computer Information Systems/Business Administration, (Magna Cum Laude), June 2000

 

SOFTWARE ADMINISTRATION/TECHNICAL SUPPORT:

 

Operating Systems: Windows NT 4.0, Windows 2000-2003 desktop and server, Windows XP & 7 (Home/Professional), Router OS (Cisco, Adtran, Netopia IOS).

Application Software:  MetaSolv, Microsoft Office Suite 2003, Microsoft Project, Internet browsers (IE, Netscape, Mozilla), Adobe, Attachmate, Exceed, Visio, E-mail (Outlook, Outlook Express, Lotus Notes, Exchange), Communication (fax, modem, FTPs, telnet, trace route).

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