André Hayman

9315 244^th Street

Floral Park, NY 11001

516.352.3222 (Home) • 212.729.4659 (Mobile) • 516.783.2431 (Work) •Email: andre.m.hayman@verizon.com

PROFILE:              Quick learning, results-driven engineering and program management professional with proven record of supporting multiple lines of business and initiatives through effective problem solving and excellent communication skills

 

EXPERIENCE:             

Verizon, Network Engineering Support Staff, Wantagh, NY

Consultant/Engineer – Develop standardized processes and implement solutions to support Verizon’s fiber optic and copper networks  

·   Right of Way (ROW) & Demarcation Point Policy Expert - August 2007 – 2009; October 2011 - Present

o  Develop, implement, and maintain ROW/Demarc Methods and Procedures, templates, job aids and conduct training

o  Negotiate and provide paralegal and technical review of 1786+ ROW and Marketing Agreements in support of multibillion dollar FTTP/FiOS capital build program equating to 500k+ units secured 

o  Review legislation/tariff requirements to ensure compliance and draft proposed changes

o  Maintain LFA postponement process to ensure proper documentation of deferred properties in video franchised areas  

o  Facilitate communication and liaison between Engineering, Construction, Marketing, Legal, Environmental and Risk Management departments

·   Engineering Business Process , 2009 – 2010; October 2011 - Present

o  Implemented VLSS LCON Signoff and Single Site Survey Processes to accelerate $2.7M in potential revenue

o  Document and maintain wire line dark fiber leasing process creating $50M+ in potential cost avoidance 

o  Implemented VLSS MC ONT Reclamation process to recover 641 manufacture discontinued ONTs

o  Developed plug in card retirement process generating 400k cards removals and 13.39M kWh energy savings

o  Partner with Construction to implement new FTTP products to accelerate and make build more cost efficient

o  Co-facilitate Outside Plant Engineering FTTP Quality Reviews/Audits to ensure compliance with current policies

o  Revamped engineering processes to advance marketing pre-construction sales initiatives generating 1M+ leads

o  Improved Special Construction process to ensure profitability while maintaining compliance with tariffs

·   Engineering Integration/Executive Support, 2010 – October 2011

o  Led cross functional team for creation of a Business Case evaluation model to prioritize $10M worth of cases

o  Led development and implementation of job shadowing initiative across VP organization 

o  Managed expense budget for 30+ staff

 

·   Awards

o  Spirit of LEAD Award Recipient for Class of 07’

o  Ovations Award – LCON Signoff Process

o  Department Recognition Award – Vega Pricer

 

American Medical Alert Corporation, Long Island City, New York

Shift Manager, May 2006 – July 2007

·   Supervised staff of 30 and directed systems implementation to support major client contracts

·   Evaluated and improved productivity of a 24x7 call center with a 100,000 client and a 1,000 retail store database

·   Worked jointly with management to staff and schedule a 24x7 operation

Technical Support, May 2006 – July 2007

·   Facilitated launching of first retail equipment in Walgreens stores

·   Maintained communication with clients, agencies and subcontractors and resolved technical issues over the phone

·   Oversaw the development, assembly, programming, repair and testing of electronic devices

·   Researched and implemented use of electronic components to improve device capabilities

 

EDUCATION:              Stevens Institute of Technology, Hoboken, New Jersey

Masters of Telecommunication Management Candidate, May 2014

Bachelor of Engineering in Electrical Engineering, May 2005 (Minor in Social Science)

Honors: Stevens Presidential Scholarship

 

SKILLS:              Operating Systems:  Microsoft Windows 98, 2000, XP, 7

Software:  Microsoft Office Suite, Visio, Lotus Notes, Microsoft FrontPage, Infinity Call Center System

 

REFERENCES:              Available upon request