Maria Elena Bell

Bi-Lingual Spanish

Maria.bell49@Yahoo.com

Tel: 813-523-0541

 

Verizon – (recruited through Woltcom October 1, 2013 – current

Engineering – Coordinator/Specialist

Responsible for work order administration activities within the Central Office/ Outside Plant support centers, including work order scheduling, material procurement process, staging and milestone date administration. Ensure work orders are built within the milestone dates provided by Engineering or the target dates provided by Integration. Responsible to order, receive and transfer all major material and components and to ensure Circuits are turned up on the Due Date. Milestone dates, disbursements, targets and communication with all business partners. Review work order for milestone dates, permits, materials, determine appropriate Client and assign LOA in RAM, send notifications & work order to Construction. Update Master spread sheet with all information including ECD for each phase of path, placing and splicing of Fiber, ensure material received at the appropriate milestone dates. Monitor & update milestone dates in CCP/RAMS Work Order Progression, weekly conference calls/meetings on OSP construction, COEI and Vendors teams progress.  Daily Escalations on Circuits turn up. Follow up with Engineering and Construction, COEI on any issues, closing Work Orders, Redlines sent to drafting to correct major changes in ICGS, Correct vBuild IPID errors and reconcile material, Work order final posted and closed with AWC populated in CCP, System required CCP, v-Build, ICGS, M-solv, AAIS-DS.

 

Citi Corp (recruited through Axelon Services Corp. NEW YORK) - July 8, 2013 to Sept 27, 2013

UAT- Software Tester Specialist

Responsibilities include UAT Design, planning and execution, raising Defects related to bugs found during testing effort, both Manual and Automation, Escalations, retesting Defects for fail/pass reporting, using Quality Center reporting tool, interaction with multi-cultural teams and different levels of management. Familiar with AML tools (e.g., Mantas) and/or Quick screens, daily use of Actimize, COBIS, CORE, Citi screening to complete responsibilities.

 

Tesinc – April 9, 2012 to July 5, 2013 (Directly with TESINC- TAMPA)

Responsible for the provisioning of Engineering Work Orders (EWO) preparations of cut sheets and scheduled the cuts to move customers from (old DSLAM) to DSL broadband (new DSLAM) also responsible for database clean up (removing old cable pairs & terminals) once customers are thrown to the new DSLAM, closing out EWO(s) and followed up of any addition changes related to the cuts, involved with PSR, ISR, Circuit Design etc. Interaction with Windstream Facility Provisioning (FP) Assignment, Billing Center, Field and Central Office techs using M6, DRS and MIROR Systems to complete responsibilities.

 

Citi Corp (recruited through Axelon Services Corp. NEW YORK) - June 2011 to August 2011

UAT- Analyst Specialist

Provide support to the Anti-Money Laundering Operations UAT (user acceptance test) Team,  to include: UAT planning, scheduling and preparation of the UAT’s within the system for Quality Center, Define test conditions, prioritize multiple tests/tasks, interface with Technology,  Compliance partners, UAT Testers and PM’s from different organizations, updating SharePoint, daily interaction with  multi-cultural teams and different levels of management. Familiar with AML tools (e.g., Mantas) and/or Quickscreens case management tool.

 

Tesinc - April 2011 to June 2011 (Directly with TESINC- TAMPA)

Data Analyst

AAIS conversion to TIRKS, In depth research/corrections of AAIS-DS (Dbase) records, also manipulating EXCEL using the most sophisticated commands such as Vlook-up, Pivot tables etc. for accurate reporting, involved with county/city permits, and the following platforms ICGS, IDDS to complete responsibilities. 

 

Verizon (recruited through Ajilon Consulting- TAMPA) - Oct 2008 to March 2011

Software Tester I

Understanding the provisioning of VOIP (voice over internet protocol) and SBC (Session Border Controller). Analyze and decompose business requirements to extract test requirements, managed the creation of Test Plans, execution/modifications of Test Cases, document detailed steps to be tested and the expected results for multiple Projects for the EMEA, APAC and US regions, testing PBX, KEY and HIPC services, raising IR/Defects related to bugs found during testing effort, both Manual and Automation, retesting IR/defects for fail/pass reporting, using the IR/Defect tracker of iPM (Internet Project Management) and ) QC (Quality Center) System test applications ESAP (Enterprise Softswitch Activation Platform) and NGPS (Next Generation Provisioning Sys) performed regression to ensure functionality continues to work as expected after codes drops as well as production testing on a regular basis, reading/analyzing XML to understand order flow as well as a complete understanding of Systems Development Life-Cycle (SDLC) provide and implement recommendations to the requirements team to clearly determine the specific elements to be tested, conference calls, WebEx presentations/training, interact with other testers and developers on a daily basis as well as providing technical support to other applications via chats, such as PC, CSSOP, ICP, BS, IASA, IBM/VM, etc. Daily interaction with multi-cultural, on and offshore teams. Create/update spreadsheets to improve workflow and to report project (s) statuses.  Ability to multi-task effectively.

 

Verizon (recruited through PDS Technical) - October 2006 to Sept 2008

Software Tester Engineer II (TAMPA)

As an End-to-End system tester to include Voice/Data/Video for  FiOS/FTTP products, Set Top Boxes, DSL, Fiber-Optic, Routers, Switches etc. reading and analyzing business requirements (BRDs), creation of Test Plans and execution of Test Cases both Manual and Automation, applied a structured approach (methodology) to project planning, estimating, monitoring and reporting through the full project lifecycle, from initiation through closure. Raising IRs (Incident Records) and documenting results via the testing tracking tool, performing daily  Health Checks to ensure systems availability, using the following systems to complete responsibilities: COFEE West, COFEE East, iVAPP, NOCV, SSP, vMobile, Workbench, CMIS, WFA-C, WFA-DO, AAIS, BAAIS, NTAS, NCOG Log viewer, in addition Conference Calls, Live Meeting and Sametime chats in a very fast paced environment. Efficient in MS Office.

 

GTE/Verizon 1986 -2005

Analyst

8/2002 to 12/2005 - Escalations on due date installs for Hi-Caps, DS0, T1’s and T3’s special services circuits and maintained an exceptional communication with various departments and levels to ensure work orders, DORs and Permits are on schedule, in addition worked with CO (Central Office) Wire Center, National Provisioning Center, Order Center, Dispatch, Outside Plant Engineering, Construction, COEI (Central Office Equipment Installation), Planning. Escalate and coordinate on past due disconnects for Southeast areas to free-up facilities to meet customers commitment due date; daily conference calls for resolution on customer complaints on past due dates. Helpline Technical Support, assist and modify circuit design; provide technical assistance to the Field and Central Office technicians, processing an average of 140 tickets per month, cross-connect and condition coding as well as mapping/un-mapping, identifying bridge tap, for DS0, DS1, DS3, SONET, SS7 and Message Trunks circuits for Southeast and Texas areas for Residential and Business; apply advance knowledge and research on ISDN, Frame Relay, ATM, PRI, BRI, Flexgrow and Fractional T-1 services as well as the equipment supporting such services.  Use AAIS –DS and NOCV on a daily basis. 

 

4/2001 to 7/2002 - Responsible for resolving  Meetpoint issues through advanced knowledge and research for Local Exchange Carriers (LECs) such as Bell Atlantic and BellSouth, improving the provisioning time resulting in on time service delivery. Manage and maintain effective communication with Central Office and Field technicians and with upper level management staff within Bell Atlantic, BellSouth and Ordering Center for resolution. Ensure data integrity and accuracy of records through research and/or rearrange/change/remove of circuits when necessary, research disconnect Bell orders that are not yet disconnected from the Verizon Database to prevent future busy meet points.

 

Performed Root Cause Analysis for the CLR Report. (Circuit Layout Record) managed multiple tasks such as Due Date, CLR and no Bell meet point escalations; conference calls; and take necessary action for resolution to meet customer commitment dates. Served as focal point in communicating updates and changes for all escalations for the Center. Coordinate and complete special projects. Assist staff and team members in moving projects forward such as RDM (payroll system), verifying billing via EXACT and NOCV, etc. Acting supervisor for the South Designers and Admin reps.

 

8/1999 to 4/2001 - Responsible for the Root Cause Analysis of Miss Due Dates of all DS0, T1’s and DS3’s SS7 circuits for both Wholesale and Retail, for South, Florida and Virginia regions. Related all circuits misses information to appropriate regions via conference call for corrected action to improve the center’s objective and customer commitment due date .  Using various systems OSSAMS, TBS, NOCV, SOP, EXACT, Client Server, TIRKS and MS Office to complete analysis.

 

Executive Assistant 

08/08/1999

Provided executive-level assistant  to the Region manager and his direct reports, 150 employees, processed Payroll; Employee Expense Statement; Travel arrangements, Vouchers, maintained confidential employee files, meetings, managed his calendar, multi-invoice payments, organization charts, Initiate Purchase Orders, Office Supplies. Excellent Microsoft Office skills such as Word, Excel, Access, PowerPoint, and Org Plus, practiced problem-solving and serve as the subject matter expert (SME) for RDM (payroll system);balanced the General Ledger, develop and maintained various spreadsheets/analysis/ graphs of various data, etc. for electronically distribution to upper level management.

 

Document Control Assistant

06/30/1998

Performed the Document Control function as part of the ISO 9000 certified quality management system for the BRPC (Business Response Provisioning Center) in addition control all Document Change Request (DCR) related to the ISO 9000 documents manuals to kept the certification current for the entire BRPC as well as for the BDCC; this position required data merge, analyzing, sorting and the use of various types of formulas including creation of macros.

Leadership/accomplishments

● Team leader for the Completion Team to ensure the proper “why miss code” was applied when completing orders to reduce repetitious work and overall meet customer’s expectations, frequently performed as acting Senior Advocate.

● Team member for the implementation of RDM/payroll transmittal to Illinois.

● Team leader while on loan to BCF (Business Customer Features) training small Business Customers on CentraNet and class features, using DMS100, GTD5 and 5ESS switches to complete responsibilities, frequently performed as acting supervisor.

● Built macros/formulas to spreadsheet to minimize the time used in preparing weekly analysis

 

 

Civic Activities and Professional Memberships

State of Florida Notary Public; Volunteer to the American Heart Association; United Way;  active member of Palma Ceia United Methodist Church; member of HSO (Hispanic Support Organization)

 

Technical Skills

AAIS-DS (Assignment Activation & Inventory System – Design Services), EXACT (Exchange Access Control and Tracking), NOCV (National Order Collection Vehicle), WFA-C, WFA-DO, TAS (Trouble Administrative System), OSSAMS (Official Special Service Automated Measurement System), SOP (Service Order Process), TIRKS (Trunks Integrated Records Keeping System) MS Office Word, Excel, Access and PowerPoint, Orgplus, COFEE –East/West, ESAP (Enterprise Service Activation Platform) QC (Quality Center), iPM (Internet Project Management) CMIS, BOTT, knowledge of ICGS (interactive Computer Graphics Sys), NGPS (Next Generation Provisioning Sys), iVAPP, Microstation and GTEAMS, web pages for Common Language, NERD, NEDASS, SWIFT, Helpline Design, CLR Assistance Team, CLR Reporting Tool, OREO, etc.

 

Awards

1990 - Accounting Operation Employee of the Month
1991 - Award in recognition for a “job well done” during the implementation period of the payroll system RDM
1995 - Individual Achievement
1995 - ISO 9000 Internal Auditor Certificate
1998 - Individual Achievement
2001 – Award -Team Excellence
2004 - Certificate of recognition for "Outstanding Leadership"
2005 - Certificate of recognition for proving "Excellent Service"
2006 - Certificate of recognition for proving "Excellent Service"
2006 - Certificate for dedication and commitment to "Customer Service”

 

Education

High School /GED

1.5 years of accounting

SQL certification