Telecommunication, PC, Jr. Network Administrations

Helpdesk Support

 

PHILLIP L. COLEMAN

8410 S. Westmoreland Road, # 1505

Dallas, Texas 75237

214-962-8569

Pluvane2865@gmail.com

 

 

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Summary: Technical Skills

·   Cisco Switches, Access Points

·   Servers Installations and Configurations

·   Data Center Maintenance

·   Fiber Cable, Coax Cable , Cat5e & Cat6

·   Wireless Networks, Hotspots, Ethernet

·   Virus Removal

·   Windows 7 Enterprise, Apple I-pad, I-phone and Mac repairs

·   Broadband communications

·   TCP/IP

·   Routers and Gateways

·   Inside wiring commercial and residential

·   PC desktop and laptop break/fix

·   Troubleshooting and diagnostics

·   Consulting

Also skilled tested and knowledge of the following:

Education:

·              American College Of Technology   2700 N. Belt Hwy. Saint Joseph, MO. 65506

                       Studied: Network Administration & Information Security  from 8/2013 to 2/2014

                       GPA: 3.6; did not complete

·              New Horizon's Computer Training Institute  2010 Corporate Ridge # 200 McLean, Va.

Studied: Windows 7 PC Network ( prep for A+ Cert)

Completed Class

 

 

Experience:

Dallas Area Rapid Transit

1401 Pacific Ave, Dallas Texas

IT/Desktop Support Specialist                          April 23, 2014  to  July 19, 2014

 

Duties was to provide support for Windows 7 Enterprise OS, activations, installation,

Maintenance, break/fix Computers and laptops, Imaging deployment of new OS systems and Software, virus removal, network troubleshooting, new installations, inventories and any other functions in scope of network installations and repairs, including hardware, printers, scanners, bar code readers, kiosk pc, Sign-in terminals

and Dart Police HQ, rail operations and bus operations, video surveillance equipment

maintenance and repair. My included all duties of a windows 7 enterprise level

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AT&T U -verse services

401 SW 134^th.  st.  Moore , Oklahoma 74118

Installation and repair of AT&T Flagship product " U-verse" troubleshooting, system monitoring and repairs.

Human Touch LLC     7900 West park DRIVE, McLean VA 22102                   October 1, 2012 to June 23, 2013

Helpdesk Support Engineer: provide support to clients using Windows XP and Windows 7 Professional including Windows Office Suite, Pharmaceutical software, Scientific software, computers, printers and network support, blackberry administration,  active directory, overall desk top support and cisco Voip phone system support and administrations.

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Buccaneer Technical Services   12501 Prosperity Drive, Silver Spring Md. 20908      May 14, 2012 to September 28, 2012

Duties as a Junior Network Technician are the replacement and upgrade of the FDA-HHS network that is connected to the FDA mainframe data center. The job involves the swapping out and upgrading of all Cisco enterprise equipment, fiber optics, cat6 cabling and systems testing of the FDA mainframe system. Sometimes the duties including the repairing of servers, ups, firewalls and rack mounting systems and cabinets. lan closet upgrades, patch panels, hardware and software. Also configured servers( Firewall*SonicWall*, E-mail,

Dish Networks LLC   4890 Nicole Drive, Lanham MD. 20706                           January 2, 2012 to May 12, 2012

Installation, maintenance and repair of Dish network Satellite

Video services.

Phicolcomm Technical PO Box 88  Accokeek MD 20607                 November 22, 2010 to Present

Duties: I am owner of Phicolcomm technical and the work is various from installation and repair of data NETWORKS (isdn, T1, POTS, FIBER), wlan, vlan, Ethernet, WAN, DSL and coax/fiber hybrid networks.

We also install and repair server and PC/Laptops hardware and software including virus removal and protections. We also do data cable installations and repair, fiber optic cables and coax cable for data, voice and video services. we specialize in telecommunications services, PBX, routers, modems, switches and OSP repairs.

we can be found at OnForce Market pros ID#136843.

 

Verizon Communications   2937 Gallows Road Falls Church VA. 22042    December 20, 2004 to November 20 2010           

   Cable Splicing Technician with Emphasis Fios LAN Installation

Installation and splicing of fiber optic cable and associated hardware on FTTP project.

Installation of voice, data and video services over IP WAN network including wireless residential and commercial high speed networks, IP routing and traffic for video equipment which include PC Ethernet and wireless N&G MAC/PC products..

Repair telephone wire and jacks and provide change of service in residential and commercial environments .Testing of fiber network with EXFO tester, OTDR, placement of fiber terminals, tails, nodes and drops. Placed fiber cables in manholes, hand holes, fiber pits, CEV and buildings. Testing and termination of fiber optical terminals, splice cases and following strict MSDS and safety policies and rules. Also worked in Engineering group that produces OSP drawings for right of way placements of cables, fiber hand holes, vaults, splices, road boars, trenching and aerial plant placement.

Diverse Technologies Inc., Upper Marlboro, MDApril 4, 2003 to December 18, 2004

DSL Installation Technician                                  

Installation and splicing of fiber optic cable and associated hardware on FTTP project; ADSL/IDSL service to end users provided by ISPs and CAT5 and data Jacks and plugs.

Configuration of DSL routers to IP and DNS to networks using laptop computers

 

Cox Communications, Tulsa, OKJune 21,2001 to February 17,2003

Signal Leakage Lead Technician        

Maintained the daily operations and reporting of broadband network outside cable facilities.

Detection of signal leakage from the system.

Generated repair orders for the correction of problems in the 2-way CATV system as required by the FCC.  

FSR II- Video Technician at Cox     

Repair, service and maintenance of all video and HSD cables for optimum performance.

FSR I- Video Technician at Cox                                                                                                                                              

Installation, repair and maintenance of video services and products.

Bell Atlantic of Maryland - Potomac Region, CAPITOL HEIGHTS, MD    October 16, 1996 to August 15, 2000
                                                                                                        

Cable Splicer  

Maintenance, installation and repair of outside plant facilities: including cable, wire, terminals, loop carrier electronics and light guide facilities.

Installations and repair of all sizes of field cables, lead cable, and metallic copper fault locating and repair of resistive faults.

Maintenance of telephone controlled environments such as cable vaults, CEVS, light guide terminal cabinets including provisioning of DSL circuits, SLC 96 and ISDN systems.

Working knowledge of T1s, DSI transmission systems which include trouble repair of data transmission circuits, wiring and cable installations for data transmission circuits.

Compilation of daily reports regarding damage estimates and investigations and cost analysis for Bell telephone facilities.

Familiarity with Microsoft Word and Excel programs.

Services Technician - Consumer LOB Division of Bell Atlantic                                                

Maintenance, installation, testing, repairing telecommunications systems and such as, POTS, DATA, multi-line telephone systems, station and radio equipment and CPE systems.

Installation of outside and indoor wiring, including jacks, pair gain and loop treatment devices.

Configured and repaired wiring for sending and receiving tones to analyze circuits, joining and splicing cable conductors, testing and locating defects in cable and wire and performing other related tasks.

Performed duties requiring pole climbing and extension ladder skills.

 

 

 

   District Cablevision-TCI  900 Michigan Ave, N.E., Washington DC, 20017July 7, 1992 to Oct.       5, 2996 

Service and Internet Technician

Maintained required system levels, by calculating amplifiers outputs; set and replaced distribution and line extender amplifiers; diagnosed and changed out power supplies and line amplifiers.

Performed underground and aerial construction associated with a CATV.

Assisted in the installation of all rigid and semi-rigid coaxial cable and vaults, pedestals, boxes or other equipment used to house CATV equipment.

Located and removed existing underground cable using a TDR

Duties also included those of an Advance Installer and supervision of technicians in training.

Certifications:

A+ 2012 (Comptia) July 18 2012

BPI 2011(SCTE) Broadband Professional Installer July 11 2011