Damon M. Glover

Charlotte, NC

704-654-0046

glover.damon@gmail.com

 

Career Summary

 

Motivated candidate with extensive experience in a Networking /Telecommunications environment. Innovative and detail-oriented problem solver capable of producing results. Excellent analytical, organizational and communication skills. Reliable self-starter with strong work ethic and the ability to build and maintain positive relationships.

 

Professional Experience

 

WindstreamSeptember 2006 - Present

Windstream Corp. is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to residential consumers.  Windstream has more than $6 billion in annual revenues.

 

Data Support Engineer, Charlotte, NC                                              2012 – Present

Provide post install support for network redesign & reconfiguration, 2^nd & 3^rd level troubleshooting and change request support across multiple Data products.  Utilize an understanding of Frame Relay, Ethernet, IP Routing, Switching, MPLS, BGP, EIGRP, RIP, TCP/IP, VRF, VLAN, QOS, ACL, SSL VPN, IPsec VPN.

 

   - Support service restoration of MPLS cloud based customer troubles.

   - Work change orders to completion (MACD).

   - Provide analysis of technical products, systems and data.

 

Client Services Technician, Charlotte, NC                                         2006 - 2012

Install and maintain voice and data services for residential and business (SOHO) customers on both copper and fiber networks (FTTP).  Provision and Maintain access layer equipment.  Support the NOC with troubleshooting distribution layer equipment troubles.

 

-Successfully installed and repaired over 2000 circuits in a 1 year time span (2007) while meeting all objective with a >90% rating.

- Trained and coached new hires and contractors.

- Appointed led technician on key business project. (Epicenter)

 

VERZION1996 – 2006

A global leader delivering broadband, wireless and wireline communications services with revenues of approximately $116billion.

 

Local Manager Special Services, Corona, NY2003 - 2006

Managed a team of 10 - 50 technicians in the restoration and installation of voice and data circuits in a territory that spanned over 109 square miles and included 15 central offices (CO’s).  Provided over 1500 hours of annual training and coaching to support the timely rendering of service. Developed both customer and inter-departmental relations to facilitate workflow, all producing a 73% increase in productivity.

 

- Within 2 years, successfully trained, integrated and qualified >20 new associates into Special services.  Qualification was obtained by conducting weekly reviews of methods and procedures, along with facilitating group and one on one training sessions.

- Appointed field project manager (Queens County) for the NYS Lottery Project.  Within 1 year (2004), successfully completed the turn-up of >10,000 circuits with <15 dedicated technicians.

- Supervised 4 of the 6 associates responsible for the successful turn up of >100 T-1 circuits for the NYPD’s post 9/11 teleconferencing network.

- Met 100% of service level objectives 2 years in a row and obtained a “exceeds” rating on year end appraisal.

- Nominated and named a finalist for the 2005 Verizon Excellence Award (VEA).

- Acted as Area of Operations Manager, supervised 24/7 Work Center’s which included >100 technicians and 7 supervisors.

 

Special Service Technician, Brooklyn, NY1999 - 2003

Installed and maintained analog and digital circuits through out an 18 CO footprint.  Completed lateral and vertical cable runs of Cat3, 5 and 6 cables.  Prioritized duties to meet the 3-hour mean time to repair (MTTR), while maintaining a quality rating of >97% and a repeat rate <10%. Conducted site surveys to ensure efficient installation of new service.  Worked with CO’s, MCO’s, and other test centers to provision and maintain network multiplexers.

 

• Selected by supervisor to work on key and/or sensitive projects through out my tenure.

-          Perform PM at ~5 Con Edison substations, ensuring that ~200 of Con Edison’s alarm and monitoring were operational. 

-          Provide >60 new and upgraded data transport circuits to 2 key government agencies, FBI and Office of Emergency Management (OEM). 

 

Outside Plant Technician, Far Rockaway, NY 1996 – 1999

Built and maintained underground air pressure systems for a 15 CO footprint.  Conducted trouble-shooting of the “Sparton” pressure monitoring system and outside plant cable facilities.  Restored service during major outages.

 

- Led a team of 6 technicians who successfully built the last 2 pressure routes needed to make a year-end deadline of 100% pressurization of the CO footprint.

- Contributed to team efforts which reduced cable failure rate in footprint by ~30%.

- Appointed Interim Team Leader by Supervisor.

 

Education

 

Mercy College, Dobbs Ferry, NY

M.S. Organizational Leadership with Distinctions - 2001

 

Brooklyn College, Brooklyn, NY

B.A. Media Communications - 1998

 

Certificates

 

Cisco

CCNA Certified - 2013

CCENT Certified – 2012

 

CompTIA

Network+ Certified – 2011