Marsalis Reed

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MARSALIS REED

1201 Legacy Drive #1713  Plano Texas 75023 

(540) 628.5714 (cell) · Email:  MarsalisReed@msn.com

PROFESSIONAL SUMMARY

 

Over 13 years of professional management experience with telecommunication companies.  Expertise in training and development, team building, organizational development and strategy.  Strengths include excellent interpersonal skills, ability to manage and motivate others, positive attitude, superior writing skills, and proficiency with Telecom applications and equipment.`

 

PROFESSIONAL EXPERIENCE

 

AUG 2011 – Present Keshav Consulting Solutions

         Windstream Communications Little Rock, AR

                             Data Network Operations Analyst

 

·         Primarily responsible for grooming /provisioning upstream data bandwidth  and moving DSL subscribers to new and different interfaceswithin BRAS equipment via scripts and MSS 6

·         As a member of the DSL Throws Group also provisioned VC/VP paths (ATM) and/or VLANs (Ethernet) from a DSLAM, through an ATM/Ethernet switch, to a BRAS router

·         Constant interface with field technicians and various vendor equipment  ie: Adtran 5000, 1248, 1100, Redback Routers, Cisco DSLAMS, Calix DSLAMS,
 

 

 

Oct 2010 – July2011 Tek Systems

      Frontier Communications DFW international Airport Dallas, Texas

                         Network Support Specialist/Engineer

 

·          NOC Broadband support engineer responsible for the operations, administration, maintenance, provisioning of FIOS, FTTP/IP, FTTP/ATM DSL and POTS services within the Frontier Network. Primarily responsible for the end-to-end support of ATM DSL/ HIS SES and POTS fiber to the premise (FTTP) G-Pon and B-Pon

·          Responsible for the network element deployment, backbone provisioning, network augmentations, and IP services. This includes FIOS Video/broadband and telephony , HSI, SES, Fast Packet, and VMN services. Also additional responsibilities to include TC/IP, IP routing protocols, Nortel Succession, Alcatel-Lucent, Tellabs, Adtran, Motorola, Big Band, Canoga Perkins, Cisco EDFA, platforms, Ethernet  switching, VLANS, Cisco and Juniper Routers. Understanding of ATM, Frame Relay, SONET, DWDM, T3, T1, OC3, OC12, OC48, GigE, and circuit design Various Element Management Systems (EMS), performance management applications, CATV Broadcast and RF Fundamentals . Optical transmission operations and administration..

 

 

 

 

 

 

 

 

 

 

 

 

May 07 – Sept 09   Artech Information Services

      AT&T Communications, Inc.  Irving, TX

                         FTTP Support Engineer/Team Lead

 

·          NOC technical support engineer for the operations, administration, maintenance,                                              provisioning of IPTV, FTTP/IP, FTTP/ATM DSL and POTS services within the AT&T U-Verse Network Primarily responsible for the end-to-end support of ATM DSL and POTS  fiber to the premise (FTTP) G-Pon and B-Pon customers once their serving equipment facilities are converted to the U-Verse controlled network. 

·          Also responsible for the primary end to end maintenance, provisioning, software upgrades, trouble isolation, problem solving, trouble ticket management, escalations and support of a variety of Alcatel 1000, 7300, 7330, 7340, Tellabs, General Bandwidth, Ciena, Cisco, Scientific Atlanta, Motorola, and 2-Wire

·          equipment required for optimum delivery of new AT&T U-Verse and existing AT&T Telco FTTP services

·          Primary Lead for network conversion of 15,000 U-Verse subscribers from ONU to MDU also transitioning of all customers IPTV, HSIA, POTS and C-VIOP services. Lead for implementation of Ericsson G-Pon in the Southeast Region of AT&T for deployment, operations and administration. Project lead for GMUT for field techs.                                   

 

 

Nov 2004- May 2006               UNITED INFORMATION TECHNOLOGIES- Dallas, Texas

                                          FTTP Provisioning Engineer, Developer and Technical Trainer; (Verizon)

·          Provisioned (Fiber to the Premise) circuits and trained FTTP Help Desk new hire technicians on new applications of Fios. To include Installation and maintenance of premise and plant equipment. Also to include the instruction of Fios Video (IPTV) services from the Super Headend to the customer premise to include all backend systems and network elements

·          Instructed support technicians who are installing FIOS equipment/services at the customer premise. Instructed Train the Trainer classes

·          Introduced Photonic Network hierarchy to new employees

·          Developed various segments of training material

 

Oct 2002- Apr 2004           WEBLINK WIRELESS LLC. – Dallas, Texas

                                          Senior Supervisor, Trainer, Web Master

·          Responsible for the daily operation of the CSD Helpdesk to include trouble   ticket resolution, account maintenance i.e.: Verizon, Sky-Tel, Bell South and MCI.

·          Conducted and coordinated Partner training, acted as web developer for the CSD group (Carrier Services Department)

·          Provided technical assistance and guidance to the NOCC managed various high profile projects, migrations and implementations.

·          Supervised eight personal and interacted with various support groups.

 

Jan 2000 –May 2001              ALCATEL CORPORATION – Dallas, TX

Technical Trainer III, Sales Engineer

·          Responsible for the training of DSL Provisioning, Engineering, Troubleshooting, Installation, Test and Turn-UP maintenance of DSL equipment and DACs elements of large telecom ILECs i.e.: SBC, Verizon.

·          Restructured format of ADSL operations and maintenance, and installation, test and Turn-UP courseware.

·          Participated as a Technical Writer in the development in new ADSL course material.

·          Continued assurance that prospective clients meet prerequisites for on-site instruction.

·          Developed follow up for post-instruction feedback ensuring better customer relations.

·          Implemented College Recruitment and Intern Mentor Program resulting in higher quality candidates.

 

 

 

 

 

 

 

Jan 1998 – Jan 2000              BELL ATLANTIC CORPORATION – Fairfax, VA

Broadband Circuit Provisioner (Design Engineer)

ADSL Project Manager/ADSL Services Engineer

·          Responsible for the provisioning and circuit design of Broadband circuits from POP’s to POP’s via T-1, DS3, and OC3 to ST48 muxes.

·          Implemented successful application of LSR/ASR processes.

·          Revised effective use of People Soft TBS.

·          Trained and supervised Northern Virginia’s network services and cable technicians on ADSL provisioning and troubleshooting.

·          Served as a liaison to quickly resolve technical problems with ADSL circuits.

·          Selected by superiors for BACCSI and CORE to ensure uniformity of the provisioning process for ADSL service.

·          Implemented training and supervision strategies for over 60 technicians.

 

 

 

 

 

 

 

ADDITIONAL SKILLS

 

Alcatel DSL 1000                                                        Alcatel DSLAM/OLT 73xx

LITESPAN                                                        Alcatel AMS

Solaris                                                                      UNIX

TL1                                                                      Network Provisioning

Network Design                                                        TCP/IP

ATM                                                                       A-PON/B-PON/G-PON

MS VISIO                                                        OC-48, OC-192 OC-12 OC-3

MS PROJECT                                                        Microsoft Office

Metasolv M6                                                         DSL/FTTP/FTTC

TBS                                                                       Circuit Provisioning

Photonic Networking                                          SONET/DWDM

IPTV                                                                      Ericsson EMS

ISDN Circuit Provisioning                                           DWDM/

People-Soft Vantive                                        Ciena

Entriview EMS                                                        MDU

FTTP/FTTC/FTTX                                          GENBAND S-3/RSM