MOHAMED SALAH

4656 Deerwatch Dr

Chantilly, VA 20151

msalah10@gmail.com

703-981-5986 (Cell)

 

Summary:

A highly talented information technology professional with hands on experience in various networking systems and applications and extensive technical problem solving knowledge. Seeking an opportunity that utilizes my professional experience.

 

Clearances: Active DOD T.S – DHS EOD Suitability.

 

Areas of Expertise:

Network Operations - Quality Assurance - Performance Management

 

Career:

July 2014 – Present: STG – Department of Homeland Security, Washington D.C

Lead Network Engineer - Tier II / OneNet Network Operation Center:

·         Work in 24/7/365 NOC responsible for monitoring critical network elements and applications using various network monitoring systems.

·         Validate, troubleshoot, and escalate all outages and oversee routine maintenance initiatives by vendors.

·         Preform research and documentation to improve service levels (SLA’s).

·         Lead meetings and conference calls with system administrators and vendor to resolve complex network issues.

·         Respond to phone, email inquiries and create tickets using remedy system to address issues.

·         Mentor junior team members in handling daily work activities.

·         Investigate intrusion attempts and perform in-depth analysis of exploits.

·         Document all activities during an incident and providing leadership with status updates during the life cycle of the incident.

·         Report risks and security events related malicious activity dropped by the router interface prior to reaching further defense-in-depth controls.

·         Analyze network traffic blocking reports related to firewall bluecoat / websense and process proxy change requests.

·         Experience in troubleshooting various protocols used in IT such as BGP, OSPF, EIGRP, TCP/IP, VPN’s, VLAN’s and many others.

·         Document all activities during an incident and providing leadership with status updates during the life cycle of the incident.

 

Dec 2013 – July 2014: Worldwide resources.

Analyst - DOD:

·  Researched media sources for credible information and prepare reports to senior leadership.

·  Assisted in reviewing and editing training material to make it more understandable by trainees.

·  Participated in agreement in drafting business plans for development projects. 

·  Attend regular meetings with stakeholder’s staff to asses’ security, and eco-political environment.

 

Aug 2007 – Jan 2014:  Verizon, Northern VA

Team Lead – Installation & Maintenance / Construction – Network Operations FTTP:

·         Manage 25-30 network technicians and 80 contractors that install & maintain Verizon’s premier telecommunication network.

·         Balance technician’s work load, overtime, attendance, safety, and overall job quality. 

·         Adhere to productivity objectives/measurements and implementing innovative best practice processes to ensure overall success.

·         Educate internal and external customers about the wireless and wired telecommunication services available to enhance network connectivity and overall service quality.

·         Apply strong principles of project management to manage work schedules, deadlines, and crucial project deliverables while working within tight expense/capital budgetary constraints.

·         Create and present instructional classes for management & technical personnel on topics of fiber optic technologies, telecommunication network concepts, path creation, network testing, monitoring, and maintenance.

·         Prepare Technical root cause analysis reports and advise senior staff in regards to project progress and quality of work performed by technical personnel and contractors.

·         Research available new technologies in the market from various vendors and conduct cost / quality analysis to determine the most suitable technology for optimum network performance.

·         Analyze work orders, estimate operational cost, and manage the project throughout the entire life cycle to ensure 100% satisfaction on deliverables.

·         Daily interaction with internal sales and support teams, contractors, telecommunication vendors, federal and local government agencies, and customers via emails, conference calls, and meetings to deliver the best telecommunication service.

·         Support engineering teams in network upgrade projects and serve as subject of matter expert in design and implementation phases.

 

Feb 2005 – August 2007:  Verizon Northern VA

Network Technician:

·         Installed and maintained PBX, POTS, DSL, ISDN, VOIP, T3, FIOS data and Video to Verizon residential and commercial customers; Responsible for installing, testing, and troubleshooting transport systems at the central office.

·         Trained new technicians on troubleshooting down circuits and handling outage events; wrote MOP reports for conducting network upgrades during safe time.

·         Managed complex construction infrastructure projects, oversaw contractors working on pathway creation for fiber optics single and multi-dwelling customers.

·         Performed property pre-surveys of potential project sites and referred all engineering prints defects to construction management center.

·         Ensured resources availability for fiber projects to optimize overall team performance. Analyzed and evaluated project cost estimates accuracy for fiber optic cabling.

·         Prepared project cost reports and Oversaw engineering, cable placement, digging contracting companies and provided technical guidance to ensure Verizon quality standards are met.

 

May 2001 – Sept 2004:  MTC-Vodafone, Kuwait

Transmission Systems Technician

·         Installed and maintained electronic communications systems and equipment for 2G and 3G (UMTS) networks such as cell sites base stations including antennas, VHF and UHF two-way mobile systems, microwave point-to-point systems, micro cells, multiplexers, attenuators, digital cross connect systems, network management systems.

·         Provisioned data links to cell sites and commercial / residential customers; calibrated radio transmitters’ frequencies for cell stations.

·         Conducted site pre-surveys to determine location suitability for new cell sites.

·         Tested and validated new equipment with vendors prior to purchase.

 

Education:

·         2007: Associate in Electrical Engineering, from NVCC.

·         2008: Master Certificate in Applied Project Management, Villanova University.

·         2009: B.S in Management of Information Systems, Bellevue University.

·         2014: M.S information Technology, George Mason University (to be completed 2016).

 

Applications / systems:

·  M.S project - M.S office

·  Remedy Ticketing System

·  EMTS network monitoring system.

·  CA Spectrum

·  SharePoint

·  Oracle - PeopleSoft

·  SCADA - NMS

·  DXX node systems

·  SONET – PDH - MUX – MDU - FTTH systems.

·  Cisco routers and switches WAN / LAN

·  PBX - VOIP telephony systems.

·  MDU - FTTH systems.

·  UHF - VHF Microwave systems.

 

Languages: English – Arabic – Somali.